Compare Spiceworks Cloud Help Desk and Vtiger All-In-One CRM 
At a Glance
Market Segments
Mid-Market (65.8% of reviews)
Small-Business (67.6% of reviews)
Entry-Level Pricing
Free
$12.00 1 User Per Month
Spiceworks Cloud Help Desk
Star Rating
(311)4.3 out of 5
Market Segments
Mid-Market (65.8% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 2 pricing plansVtiger All-In-One CRM
Star Rating
(414)4.3 out of 5
Market Segments
Small-Business (67.6% of reviews)
Pros & Cons
Entry-Level Pricing
$12.00 1 User Per Month
Browse all 3 pricing plansSpiceworks Cloud Help Desk vs Vtiger All-In-One CRM
When assessing the two solutions, reviewers found Spiceworks Cloud Help Desk easier to use, set up, and administer. Reviewers also preferred doing business with Spiceworks Cloud Help Desk overall.
- Spiceworks Cloud Help Desk and Vtiger All-In-One CRM both meet the requirements of our reviewers at a comparable rate.
- When comparing quality of ongoing product support, reviewers felt that Vtiger All-In-One CRM is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Vtiger All-In-One CRM over Spiceworks Cloud Help Desk.
Pricing
Entry-Level Pricing
Spiceworks Cloud Help Desk
Spiceworks Hosts It
Free
Hosted hassle-free in the cloud.
No installation and no hardware.
Vtiger All-In-One CRM
ONE GROWTH
$12.00
1 User Per Month
A CRM for small and medium-sized businesses.
- Lead and Contact Management
- Salesforce Automation - Multiple pipelines
- Internal Collaboration
Free Trial
Spiceworks Cloud Help Desk
No trial information availableVtiger All-In-One CRM
Free Trial is available
Ratings
Meets Requirements
8.6
286
8.6
358
Ease of Use
8.7
287
8.2
359
Ease of Setup
8.7
215
7.9
214
Ease of Admin
8.8
217
8.2
213
Quality of Support
8.4
235
8.6
343
Has the product been a good partner in doing business?
8.9
176
8.6
205
Product Direction (% positive)
8.1
286
8.9
346
Features by Category
Sales Force Automation
Not enough data
8.7
181
|
Verified
Not enough data
Feature Not Available
Not enough data
8.0
167
|
Verified
Not enough data
7.9
171
|
Verified
Not enough data
7.2
35
Not enough data
7.8
134
|
Verified
Not enough data
7.8
145
|
Verified
Not enough data
8.2
143
|
Verified
Not enough data
8.2
132
|
Verified
Marketing Automation
Not enough data
7.7
137
|
Verified
Not enough data
7.8
132
|
Verified
Not enough data
8.3
160
|
Verified
Not enough data
7.7
97
|
Verified
Customer Support
Not enough data
8.3
128
|
Verified
Not enough data
8.1
113
|
Verified
Not enough data
8.1
124
|
Verified
Not enough data
8.1
84
Not enough data
8.1
100
|
Verified
Reporting & Analytics
Not enough data
8.1
174
|
Verified
Not enough data
8.0
182
|
Verified
Not enough data
7.9
127
|
Verified
Mobile & Social
Not enough data
7.4
85
|
Verified
Not enough data
7.1
80
|
Verified
Not enough data
6.8
120
|
Verified
Platform
Not enough data
8.5
119
|
Verified
Not enough data
8.4
117
|
Verified
Not enough data
8.7
122
|
Verified
Not enough data
8.1
79
|
Verified
Not enough data
7.5
25
|
Verified
Not enough data
7.8
102
|
Verified
Not enough data
8.5
118
|
Verified
Not enough data
7.9
96
|
Verified
Integration
Not enough data
8.0
112
|
Verified
Not enough data
7.6
69
|
Verified
Not enough data
6.8
73
|
Verified
Generative AI
Not enough data
6.7
5
Agentic AI - CRM
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Ticket and Case Management
8.2
13
|
Verified
8.4
44
|
Verified
8.3
13
|
Verified
8.0
41
|
Verified
8.8
11
|
Verified
8.5
48
|
Verified
8.3
10
8.5
34
|
Verified
8.8
7
|
Verified
8.2
28
|
Verified
8.8
11
|
Verified
8.2
33
8.1
12
|
Verified
8.5
36
|
Verified
9.0
8
|
Verified
8.5
41
|
Verified
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.3
12
|
Verified
7.9
36
|
Verified
9.3
12
|
Verified
8.3
42
|
Verified
7.5
6
|
Verified
8.0
34
6.0
5
7.8
30
|
Verified
Feature Not Available
8.3
23
|
Verified
Platform
5.8
8
|
Verified
7.3
32
|
Verified
7.4
9
|
Verified
8.4
48
|
Verified
9.2
10
|
Verified
8.6
49
|
Verified
7.5
8
|
Verified
7.9
32
|
Verified
8.3
9
|
Verified
8.3
53
|
Verified
8.0
11
|
Verified
8.1
57
|
Verified
Relationship Management - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Follow up Automation - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Document Management - Insurance CRM
Not enough data
Not enough data
Integrations & Reports - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
Feature Not Available
Not enough data
8.8
125
Not enough data
9.3
131
Not enough data
8.2
113
Not enough data
8.2
102
Not enough data
Reporting
8.6
127
Not enough data
8.4
107
Not enough data
Feature Not Available
Not enough data
Access & Usability
8.1
98
Not enough data
8.9
106
Not enough data
8.9
89
Not enough data
Feature Not Available
Not enough data
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Spiceworks Cloud Help Desk and Vtiger All-In-One CRM are categorized as Help Desk
Unique Categories
Spiceworks Cloud Help Desk is categorized as Service Desk
Vtiger All-In-One CRM is categorized as CRM and Insurance CRM
Reviews
Reviewers' Company Size
Spiceworks Cloud Help Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Vtiger All-In-One CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.9%
Education Management
8.5%
Higher Education
4.9%
Hospital & Health Care
4.6%
Computer Software
2.6%
Other
61.6%
Information Technology and Services
20.7%
Computer Software
10.6%
Marketing and Advertising
5.4%
Telecommunications
4.1%
Retail
2.8%
Other
56.3%
Discussions
I have a computer repair service and I have customers whom live out of town...how could I use spiceworks to administer routine task through a secure connection?
4 Comments
DK
Looks like a really old question so Spiceworks might not have had this out back then, but the feature is called Remote...Read more
What is Spiceworks Cloud Help Desk used for?
1 Comment
AS
It can be used as your IT helpdesk or HR helpdesk even for your employees or maybe a space where you can gather the feedback from employees Read more
Spiceworks Cloud Help Desk has no more discussions with answers
Is there any development ongoing to allow prospecting lists to be imported instead of just created via filter?
2 Comments
PK
You can use the existing module called Contacts List.
Leads/Contacts can be a part of multichannels filters, by having them filtered or tagged on various...Read more
Whats the best way to advertise this product to my boss so that our company can switch to vtiger
2 Comments
TC
This is an all in one solution, you can provide quotes, purchase orders price list, invoice ect along with a complete CRM with email, forecasting, gmail...Read more
How do companies typically use PRODUCT?
2 Comments
TC
If you sell something you can add it as a product. with cost and resale price description ect. Once you add a product you can send quotes forecasts ect and...Read more
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