Compare Spiceworks Cloud Help Desk and Vision Helpdesk 
At a Glance
Market Segments
Mid-Market (65.8% of reviews)
Small-Business (60.2% of reviews)
Entry-Level Pricing
Free
$12.00 1 Per Staff Per Month
Spiceworks Cloud Help Desk
Star Rating
(311)4.3 out of 5
Market Segments
Mid-Market (65.8% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 2 pricing plansVision Helpdesk
Star Rating
(95)4.6 out of 5
Market Segments
Small-Business (60.2% of reviews)
Pros & Cons
Entry-Level Pricing
$12.00 1 Per Staff Per Month
Browse all 6 pricing plansSpiceworks Cloud Help Desk vs Vision Helpdesk
When assessing the two solutions, reviewers found Vision Helpdesk easier to use and administer. Reviewers also felt that Vision Helpdesk was easier to do business with overall. However reviewers felt that the products are equally easy to set up.
- Reviewers felt that Vision Helpdesk meets the needs of their business better than Spiceworks Cloud Help Desk.
- When comparing quality of ongoing product support, reviewers felt that Vision Helpdesk is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Vision Helpdesk over Spiceworks Cloud Help Desk.
Pricing
Entry-Level Pricing
Spiceworks Cloud Help Desk
Spiceworks Hosts It
Free
Hosted hassle-free in the cloud.
No installation and no hardware.
Vision Helpdesk
Starter Help Desk - SaaS License
$12.00
1 Per Staff Per Month
Download Recurring License will cost $8 per staff per month billed annually.
Download One Time License will cost $200 per staff one time
- Multi Channel Help desk
- Ticket Management
- Knowledgebase Management
Free Trial
Spiceworks Cloud Help Desk
No trial information availableVision Helpdesk
Free Trial is available
Ratings
Meets Requirements
8.6
286
9.2
88
Ease of Use
8.7
287
9.0
88
Ease of Setup
8.7
215
8.7
82
Ease of Admin
8.8
217
9.1
74
Quality of Support
8.4
235
9.4
86
Has the product been a good partner in doing business?
8.9
176
9.5
73
Product Direction (% positive)
8.1
286
9.3
83
Features by Category
Ticket and Case Management
8.2
13
|
Verified
9.4
69
|
Verified
8.3
13
|
Verified
9.2
68
|
Verified
8.8
11
|
Verified
8.9
65
|
Verified
8.3
10
9.2
62
8.8
7
|
Verified
8.8
56
|
Verified
8.8
11
|
Verified
9.0
64
|
Verified
8.1
12
|
Verified
8.8
61
|
Verified
9.0
8
|
Verified
8.7
38
|
Verified
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.3
12
|
Verified
9.2
66
|
Verified
9.3
12
|
Verified
9.3
61
|
Verified
7.5
6
|
Verified
8.7
38
6.0
5
8.9
39
|
Verified
Feature Not Available
8.3
27
|
Verified
Platform
5.8
8
|
Verified
8.7
49
|
Verified
7.4
9
|
Verified
8.4
57
|
Verified
9.2
10
|
Verified
9.1
57
|
Verified
7.5
8
|
Verified
8.8
40
|
Verified
8.3
9
|
Verified
8.7
56
|
Verified
8.0
11
|
Verified
9.1
58
|
Verified
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
9.2
11
Not enough data
9.1
11
Not enough data
8.8
11
Not enough data
9.1
11
Not enough data
8.8
11
Internal Use
7.4
9
|
Verified
8.4
57
|
Verified
Not enough data
8.6
11
Not enough data
9.1
11
Not enough data
9.2
11
Not enough data
9.4
11
Not enough data
8.9
11
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
9.4
24
Not enough data
9.2
24
Not enough data
9.1
22
Not enough data
9.1
15
Not enough data
9.5
16
Self-Service Platform
Not enough data
9.7
15
Not enough data
9.5
16
Not enough data
Feature Not Available
Not enough data
9.5
16
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
Feature Not Available
8.6
22
8.8
125
8.4
22
9.3
131
9.0
25
8.2
113
8.6
21
8.2
102
8.5
18
Reporting
8.6
127
8.2
23
8.4
107
7.9
23
Feature Not Available
8.3
17
Access & Usability
8.1
98
7.9
18
8.9
106
8.7
22
8.9
89
8.6
15
Feature Not Available
8.7
18
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Spiceworks Cloud Help Desk and Vision Helpdesk are categorized as Service Desk and Help Desk
Unique Categories
Spiceworks Cloud Help Desk has no unique categories
Vision Helpdesk is categorized as Customer Self-Service and Live Chat
Reviews
Reviewers' Company Size
Spiceworks Cloud Help Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Vision Helpdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.9%
Education Management
8.5%
Higher Education
4.9%
Hospital & Health Care
4.6%
Computer Software
2.6%
Other
61.6%
Non-Profit Organization Management
18.3%
Information Technology and Services
9.7%
Internet
6.5%
Computer & Network Security
5.4%
Computer Software
5.4%
Other
54.8%
Alternatives
Discussions
I have a computer repair service and I have customers whom live out of town...how could I use spiceworks to administer routine task through a secure connection?
4 Comments
DK
Looks like a really old question so Spiceworks might not have had this out back then, but the feature is called Remote...Read more
What is Spiceworks Cloud Help Desk used for?
1 Comment
AS
It can be used as your IT helpdesk or HR helpdesk even for your employees or maybe a space where you can gather the feedback from employees Read more
Spiceworks Cloud Help Desk has no more discussions with answers
How would you automate your current helpdesk system?
1 Comment
Official Response from Vision Helpdesk
Here is how it goes, In order to leverage the Automation and Workflow modules pls go through the webinar
https://www.youtube.com/watch?v=vdOJ_CH7glk...Read more
Vision Helpdesk has no more discussions with answers
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