Introducing G2.ai, the future of software buying.Try now
Compare Spiceworks Cloud Help Desk and Track-It! 
Featured Products
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
ServiceNow Customer Service Management
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
ServiceNow IT Service Management
Visit Website
At a Glance
Market Segments
Mid-Market (65.8% of reviews)
Mid-Market (57.7% of reviews)
Entry-Level Pricing
Free
No pricing available
Spiceworks Cloud Help Desk
Star Rating
(311)4.3 out of 5
Market Segments
Mid-Market (65.8% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 2 pricing plansTrack-It!
Star Rating
(100)3.7 out of 5
Market Segments
Mid-Market (57.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Track-It!Summary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Spiceworks Cloud Help Desk excels in its Customer and Contacts Database with a score of 9.0, allowing for efficient management of client information, while Track-It! received a lower score of 8.2 in this area, indicating less robust capabilities.
- Reviewers mention that the Help Desk functionality in Spiceworks is rated exceptionally high at 9.8, providing a seamless experience for users, whereas Track-It! falls short with a score of 8.3, suggesting potential limitations in its help desk features.
- G2 users highlight the superior Change Management capabilities of Spiceworks, scoring 9.2, which allows for better control and tracking of changes, compared to Track-It!'s score of 6.9, indicating a less effective approach to managing changes.
- Users on G2 report that Spiceworks offers a more intuitive Ticket Creation User Experience with a score of 8.2, while Track-It! slightly edges ahead with 8.4, suggesting that both products are strong but Spiceworks may provide a more user-friendly interface overall.
- Reviewers mention that Spiceworks Cloud Help Desk shines in Reporting with a score of 9.7, providing comprehensive analytics and insights, while Track-It! lags behind at 7.5, indicating a less effective reporting system.
- Users say that the Automation features in Spiceworks are highly rated at 9.7, allowing for efficient ticket management, whereas Track-It! struggles with a score of 6.4, suggesting that its automation capabilities may not meet the needs of users as effectively.
Pricing
Entry-Level Pricing
Spiceworks Cloud Help Desk
Spiceworks Hosts It
Free
Hosted hassle-free in the cloud.
No installation and no hardware.
Track-It!
No pricing availableFree Trial
Spiceworks Cloud Help Desk
No trial information availableTrack-It!
Free Trial is available
Ratings
Meets Requirements
8.6
286
7.8
86
Ease of Use
8.7
287
7.9
88
Ease of Setup
8.7
215
7.6
51
Ease of Admin
8.8
217
7.9
52
Quality of Support
8.4
235
7.7
66
Has the product been a good partner in doing business?
8.9
176
8.1
50
Product Direction (% positive)
8.1
286
5.7
85
Features by Category
Ticket and Case Management
8.2
13
|
Verified
8.4
16
|
Verified
8.3
13
|
Verified
7.4
16
|
Verified
8.8
11
|
Verified
8.0
16
|
Verified
8.3
10
7.9
14
8.8
7
|
Verified
8.3
9
8.8
11
|
Verified
7.5
16
8.1
12
|
Verified
7.6
15
9.0
8
|
Verified
8.2
10
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.3
12
|
Verified
8.3
11
|
Verified
9.3
12
|
Verified
8.2
14
|
Verified
7.5
6
|
Verified
8.3
9
6.0
5
7.7
8
Feature Not Available
7.9
8
Platform
5.8
8
|
Verified
7.7
8
|
Verified
7.4
9
|
Verified
8.5
10
|
Verified
9.2
10
|
Verified
8.2
10
|
Verified
7.5
8
|
Verified
8.8
7
|
Verified
8.3
9
|
Verified
7.7
14
|
Verified
8.0
11
|
Verified
7.6
13
|
Verified
Administration
Not enough data
6.9
8
|
Verified
Not enough data
8.1
8
|
Verified
Not enough data
7.4
9
|
Verified
Service Desk
Not enough data
8.3
10
|
Verified
Not enough data
8.8
10
|
Verified
Not enough data
8.3
10
|
Verified
Management
Not enough data
7.5
6
|
Verified
Not enough data
8.1
6
|
Verified
Not enough data
6.3
5
Not enough data
8.3
5
|
Verified
Not enough data
8.1
6
Functionality
Not enough data
8.9
6
|
Verified
Not enough data
6.3
5
Not enough data
7.2
6
|
Verified
Not enough data
6.4
6
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
Feature Not Available
7.4
36
8.8
125
7.5
38
9.3
131
8.5
40
8.2
113
6.5
32
8.2
102
6.8
33
Reporting
8.6
127
7.2
35
8.4
107
7.8
29
Feature Not Available
6.7
24
Access & Usability
8.1
98
6.7
20
8.9
106
7.5
31
8.9
89
8.3
32
Feature Not Available
Feature Not Available
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Spiceworks Cloud Help Desk and Track-It! are categorized as Service Desk and Help Desk
Unique Categories
Spiceworks Cloud Help Desk has no unique categories
Track-It! is categorized as IT Service Management (ITSM) Tools
Reviews
Reviewers' Company Size
Spiceworks Cloud Help Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Track-It!
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.9%
Education Management
8.5%
Higher Education
4.9%
Hospital & Health Care
4.6%
Computer Software
2.6%
Other
61.6%
Information Technology and Services
13.3%
Hospital & Health Care
6.1%
Higher Education
6.1%
Utilities
4.1%
Retail
4.1%
Other
66.3%
Alternatives
Discussions
I have a computer repair service and I have customers whom live out of town...how could I use spiceworks to administer routine task through a secure connection?
4 Comments
DK
Looks like a really old question so Spiceworks might not have had this out back then, but the feature is called Remote...Read more
What is Spiceworks Cloud Help Desk used for?
1 Comment
AS
It can be used as your IT helpdesk or HR helpdesk even for your employees or maybe a space where you can gather the feedback from employees Read more
Spiceworks Cloud Help Desk has no more discussions with answers
Track-It! has no discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
