Compare Spiceworks Cloud Help Desk and TOPdesk 
Featured Products
At a Glance
Market Segments
Mid-Market (65.8% of reviews)
Mid-Market (46.4% of reviews)
Entry-Level Pricing
Free
No pricing available
Spiceworks Cloud Help Desk
Star Rating
(311)4.3 out of 5
Market Segments
Mid-Market (65.8% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 2 pricing plansTOPdesk
Star Rating
(30)4.1 out of 5
Market Segments
Mid-Market (46.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about TOPdeskSpiceworks Cloud Help Desk vs TOPdesk
- Reviewers felt that Spiceworks Cloud Help Desk meets the needs of their business better than TOPdesk.
- When comparing quality of ongoing product support, reviewers felt that TOPdesk is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of TOPdesk over Spiceworks Cloud Help Desk.
Pricing
Entry-Level Pricing
Spiceworks Cloud Help Desk
Spiceworks Hosts It
Free
Hosted hassle-free in the cloud.
No installation and no hardware.
TOPdesk
No pricing availableFree Trial
Spiceworks Cloud Help Desk
No trial information availableTOPdesk
Free Trial is available
Ratings
Meets Requirements
8.6
286
8.5
24
Ease of Use
8.7
287
8.0
23
Ease of Setup
8.7
215
7.3
5
Ease of Admin
8.8
217
Not enough data
Quality of Support
8.4
235
8.8
20
Has the product been a good partner in doing business?
8.9
176
8.3
5
Product Direction (% positive)
8.1
286
9.5
24
Features by Category
Ticket and Case Management
8.2
13
|
Verified
Not enough data
8.3
13
|
Verified
Not enough data
8.8
11
|
Verified
Not enough data
8.3
10
Not enough data
8.8
7
|
Verified
Not enough data
8.8
11
|
Verified
Not enough data
8.1
12
|
Verified
Not enough data
9.0
8
|
Verified
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.3
12
|
Verified
Not enough data
9.3
12
|
Verified
Not enough data
7.5
6
|
Verified
Not enough data
6.0
5
Not enough data
Feature Not Available
Not enough data
Platform
5.8
8
|
Verified
Not enough data
7.4
9
|
Verified
Not enough data
9.2
10
|
Verified
Not enough data
7.5
8
|
Verified
Not enough data
8.3
9
|
Verified
Not enough data
8.0
11
|
Verified
Not enough data
Administration
Not enough data
8.8
10
|
Verified
Not enough data
8.3
10
|
Verified
Not enough data
8.8
10
|
Verified
Service Desk
Not enough data
8.8
10
|
Verified
Not enough data
8.3
10
|
Verified
Not enough data
8.2
10
|
Verified
Management
Not enough data
8.3
10
|
Verified
Not enough data
8.7
9
|
Verified
Not enough data
8.5
10
|
Verified
Not enough data
8.3
10
|
Verified
Not enough data
8.5
9
|
Verified
Functionality
Not enough data
9.0
10
|
Verified
Not enough data
8.0
9
Not enough data
8.8
10
|
Verified
Not enough data
8.5
10
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
Feature Not Available
8.8
19
8.8
125
8.4
20
9.3
131
9.1
19
8.2
113
8.6
18
8.2
102
8.1
18
Reporting
8.6
127
8.2
19
8.4
107
8.4
19
Feature Not Available
8.3
17
Access & Usability
8.1
98
8.6
15
8.9
106
8.8
18
8.9
89
8.8
16
Feature Not Available
8.0
16
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Spiceworks Cloud Help Desk and TOPdesk are categorized as Service Desk
Unique Categories
Spiceworks Cloud Help Desk is categorized as Help Desk
TOPdesk is categorized as IT Service Management (ITSM) Tools
Reviews
Reviewers' Company Size
Spiceworks Cloud Help Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
TOPdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.9%
Education Management
8.5%
Higher Education
4.9%
Hospital & Health Care
4.6%
Computer Software
2.6%
Other
61.6%
Computer Software
10.7%
Retail
7.1%
Primary/Secondary Education
7.1%
Higher Education
7.1%
Consumer Goods
7.1%
Other
60.7%
Alternatives
Discussions
I have a computer repair service and I have customers whom live out of town...how could I use spiceworks to administer routine task through a secure connection?
4 Comments
DK
Looks like a really old question so Spiceworks might not have had this out back then, but the feature is called Remote...Read more
What is Spiceworks Cloud Help Desk used for?
1 Comment
AS
It can be used as your IT helpdesk or HR helpdesk even for your employees or maybe a space where you can gather the feedback from employees Read more
Spiceworks Cloud Help Desk has no more discussions with answers
TOPdesk has no discussions with answers
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