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Compare Spiceworks Cloud Help Desk and TeamDynamix IT Service Management 
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At a Glance
Market Segments
Mid-Market (65.8% of reviews)
Enterprise (47.5% of reviews)
Entry-Level Pricing
Free
No pricing available
Spiceworks Cloud Help Desk
Star Rating
(311)4.3 out of 5
Market Segments
Mid-Market (65.8% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 2 pricing plansTeamDynamix IT Service Management
Star Rating
(61)4.4 out of 5
Market Segments
Enterprise (47.5% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about TeamDynamix IT Service ManagementSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Spiceworks Cloud Help Desk excels in its ticketing system, achieving a score of 9.7, while TeamDynamix IT Service Management scores 8.9. Reviewers mention that the intuitive interface and ease of use make ticket management straightforward in Spiceworks.
- Reviewers mention that TeamDynamix IT Service Management offers superior quality of support, with a score of 9.3 compared to Spiceworks' 8.4. Users on G2 highlight the responsiveness and helpfulness of TeamDynamix's support team as a key advantage.
- Users say that Spiceworks Cloud Help Desk shines in its automation capabilities, scoring 9.7, which allows for efficient ticket routing and prioritization. In contrast, TeamDynamix scores 7.9, with reviewers noting that its automation features are less robust.
- G2 users report that Spiceworks provides a better user experience for ticket creation and response, with scores of 8.2 and 8.3 respectively, while TeamDynamix matches the response experience at 8.3 but falls short in ticket creation at 8.5. Reviewers mention that the streamlined process in Spiceworks enhances productivity.
- Users on G2 highlight that TeamDynamix IT Service Management has a more comprehensive reporting and analytics feature set, scoring 7.7 compared to Spiceworks' 9.1. Reviewers mention that the depth of insights available in TeamDynamix helps in strategic decision-making.
- Reviewers mention that Spiceworks Cloud Help Desk's asset management capabilities are superior, scoring 8.8, while TeamDynamix only scores 7.0. Users report that the detailed asset tracking and management features in Spiceworks are particularly beneficial for IT departments.
Pricing
Entry-Level Pricing
Spiceworks Cloud Help Desk
Spiceworks Hosts It
Free
Hosted hassle-free in the cloud.
No installation and no hardware.
TeamDynamix IT Service Management
No pricing availableFree Trial
Spiceworks Cloud Help Desk
No trial information availableTeamDynamix IT Service Management
No trial information availableRatings
Meets Requirements
8.6
286
8.5
50
Ease of Use
8.7
287
8.4
50
Ease of Setup
8.7
215
7.4
32
Ease of Admin
8.8
217
7.9
33
Quality of Support
8.4
235
9.3
49
Has the product been a good partner in doing business?
8.9
176
9.5
31
Product Direction (% positive)
8.1
286
9.5
46
Features by Category
Ticket and Case Management
8.2
13
|
Verified
Not enough data
8.3
13
|
Verified
Not enough data
8.8
11
|
Verified
Not enough data
8.3
10
Not enough data
8.8
7
|
Verified
Not enough data
8.8
11
|
Verified
Not enough data
8.1
12
|
Verified
Not enough data
9.0
8
|
Verified
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.3
12
|
Verified
Not enough data
9.3
12
|
Verified
Not enough data
7.5
6
|
Verified
Not enough data
6.0
5
Not enough data
Feature Not Available
Not enough data
Platform
5.8
8
|
Verified
Not enough data
7.4
9
|
Verified
Not enough data
9.2
10
|
Verified
Not enough data
7.5
8
|
Verified
Not enough data
8.3
9
|
Verified
Not enough data
8.0
11
|
Verified
Not enough data
Portfolio Management
Not enough data
7.3
22
|
Verified
Not enough data
7.5
22
|
Verified
Not enough data
7.2
19
|
Verified
Not enough data
7.0
17
|
Verified
Project Management
Not enough data
7.3
24
|
Verified
Not enough data
8.0
26
|
Verified
Not enough data
7.4
17
|
Verified
Resource Management
Not enough data
7.9
22
|
Verified
Not enough data
8.2
21
|
Verified
Not enough data
7.8
20
|
Verified
Data & Analytics
Not enough data
8.0
18
|
Verified
Not enough data
7.1
20
|
Verified
Not enough data
8.3
21
|
Verified
Not enough data
7.0
18
|
Verified
Strategy - Project and Portfolio Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
7.6
31
|
Verified
Not enough data
7.0
28
|
Verified
Not enough data
7.7
34
|
Verified
Service Desk
Not enough data
8.9
34
|
Verified
Not enough data
8.1
33
|
Verified
Not enough data
8.0
35
|
Verified
Management
Not enough data
7.4
29
|
Verified
Not enough data
8.0
27
|
Verified
Not enough data
7.8
23
|
Verified
Not enough data
7.2
23
|
Verified
Not enough data
6.3
15
|
Verified
Functionality
Not enough data
8.9
29
|
Verified
Not enough data
7.8
19
|
Verified
Not enough data
7.9
24
|
Verified
Not enough data
7.9
26
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Asset Inventory
Not enough data
7.9
14
Not enough data
7.4
12
Not enough data
8.2
10
Not enough data
8.2
10
Not enough data
6.3
12
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - IT Asset Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
7.7
14
Not enough data
7.6
11
Not enough data
7.8
9
Not enough data
8.0
11
Incident Management
Feature Not Available
8.0
22
8.8
125
8.2
21
9.3
131
8.7
23
8.2
113
8.9
22
8.2
102
8.5
21
Reporting
8.6
127
8.4
22
8.4
107
8.0
17
Feature Not Available
8.1
21
Access & Usability
8.1
98
6.6
17
8.9
106
8.3
21
8.9
89
7.6
19
Feature Not Available
8.2
13
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Spiceworks Cloud Help Desk and TeamDynamix IT Service Management are categorized as Service Desk
Unique Categories
Spiceworks Cloud Help Desk is categorized as Help Desk
TeamDynamix IT Service Management is categorized as IT Service Management (ITSM) Tools, Project and Portfolio Management, and IT Asset Management
Reviews
Reviewers' Company Size
Spiceworks Cloud Help Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
TeamDynamix IT Service Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.9%
Education Management
8.5%
Higher Education
4.9%
Hospital & Health Care
4.6%
Computer Software
2.6%
Other
61.6%
Higher Education
59.0%
Education Management
14.8%
Information Technology and Services
6.6%
Government Administration
6.6%
Retail
1.6%
Other
11.5%
Alternatives
Discussions
I have a computer repair service and I have customers whom live out of town...how could I use spiceworks to administer routine task through a secure connection?
4 Comments
DK
Looks like a really old question so Spiceworks might not have had this out back then, but the feature is called Remote...Read more
What is Spiceworks Cloud Help Desk used for?
1 Comment
AS
It can be used as your IT helpdesk or HR helpdesk even for your employees or maybe a space where you can gather the feedback from employees Read more
Spiceworks Cloud Help Desk has no more discussions with answers
TeamDynamix IT Service Management has no discussions with answers
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