# Spiceworks Cloud Help Desk, SysAid vs Jira Service Management Comparison

| | Spiceworks Cloud Help Desk | SysAid | Jira Service Management | 
|---|---|---|---|
| **Star Rating** | 4.3 out of 5 | 4.5 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 311 | 747 | 977 | 
| **Largest Market Segment** | Mid-Market (65.8% of reviews) | Mid-Market (59.6% of reviews) | Mid-Market (43.2% of reviews) | 
| **Entry Level Price** | Free | Free Trial 1 Agent Per Year | 0/agent/month   | 

---
## Top Pros & Cons

### Spiceworks Cloud Help Desk

Pros:
- Collaboration (1 reviews)
- Communication Efficiency (1 reviews)

Cons:
- Connectivity Issues (1 reviews)
- Integration Issues (1 reviews)

### SysAid

Pros:
- Customer Support (33 reviews)
- Ease of Use (33 reviews)

Cons:
- Missing Features (12 reviews)
- Steep Learning Curve (11 reviews)

### Jira Service Management

Pros:
- Ease of Use (46 reviews)
- Integrations (32 reviews)

Cons:
- Learning Curve (33 reviews)
- Complexity (28 reviews)

---
## Ratings Comparison
| Rating | Spiceworks Cloud Help Desk | SysAid | Jira Service Management | 
|---|---|---|---|
  | **Meets Requirements** | 8.6 (286 reviews) | 8.9 (600 reviews) | 8.7 (865 reviews) | 
  | **Ease of Use** | 8.7 (287 reviews) | 9.0 (603 reviews) | 8.2 (872 reviews) | 
  | **Ease of Setup** | 8.7 (215 reviews) | 8.5 (530 reviews) | 8.0 (478 reviews) | 
  | **Ease of Admin** | 8.8 (217 reviews) | 8.8 (520 reviews) | 8.0 (366 reviews) | 
  | **Quality of Support** | 8.4 (235 reviews) | 9.0 (591 reviews) | 8.4 (748 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.9 (176 reviews) | 9.1 (512 reviews) | 8.7 (343 reviews) | 
  | **Product Direction (% positive)** | 8.1 (286 reviews) | 9.1 (568 reviews) | 8.7 (830 reviews) | 

---
## Pricing

### Spiceworks Cloud Help Desk

#### Entry-Level Pricing

Plan: Spiceworks Hosts It

Price: Free

Description: Hosted hassle-free in the cloud.
No installation and no hardware.


[Browse all 2 editions](https://www.g2.com/products/spiceworks-cloud-help-desk/pricing)

#### Free Trial

No

### SysAid

#### Entry-Level Pricing

Plan: Help Desk

Price: Free Trial 1 Agent Per Year

Description: A comprehensive, generative AI Help Desk platform, revolutionizing IT ticket management and service delivery.

Key Features:
- AI Chatbot
- Asset Management
- Self-Service Portal

[Browse all 2 editions](https://www.g2.com/products/sysaid/pricing)

#### Free Trial

Yes

### Jira Service Management

#### Entry-Level Pricing

Plan: Free

Price: 0 /agent/month  

Description: For small teams starting with a service desk. Up to 3 agents for free. 


[Browse all 4 editions](https://www.g2.com/products/jira-service-management/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Spiceworks Cloud Help Desk** | 8.1/10 | 13 |
| **SysAid** | 8.1/10 | 51 |
| **Jira Service Management** | 8.6/10 | 103 |

#### Ticket and Case Management

| Feature | Spiceworks Cloud Help Desk | SysAid | Jira Service Management | 
|---|---|---|---|
| **Ticket creation user experience** | 8.2 (13 reviews) ✓ Verified | 8.9 (44 reviews) | 9.0 (85 reviews) | 
| **Ticket response user experience** | 8.3 (13 reviews) ✓ Verified | 8.7 (45 reviews) | 9.1 (81 reviews) | 
| **Workflow** | 8.8 (11 reviews) ✓ Verified | 8.4 (45 reviews) | 8.9 (85 reviews) | 
| **Response Automation** | 8.3 (10 reviews) | 8.2 (42 reviews) | 8.9 (80 reviews) | 
| **SLA Management** | 8.8 (7 reviews) ✓ Verified | 8.2 (44 reviews) | 8.8 (82 reviews) | 
| **Attachments/Screencasts** | 8.8 (11 reviews) ✓ Verified | 8.4 (44 reviews) | 8.8 (82 reviews) | 
| **Ticket Collaboration** | 8.1 (12 reviews) ✓ Verified | 8.6 (43 reviews) | 9.2 (81 reviews) | 
| **Customer and Contacts Database** | 9.0 (8 reviews) ✓ Verified | 8.2 (41 reviews) | 8.5 (77 reviews) | 

#### Generative AI

| Feature | Spiceworks Cloud Help Desk | SysAid | Jira Service Management | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 7.7 (36 reviews) | 7.9 (54 reviews) | 
| **AI Text Summarization** | Not enough data | 7.6 (36 reviews) | 7.9 (53 reviews) | 

#### Agentic AI - Help Desk

| Feature | Spiceworks Cloud Help Desk | SysAid | Jira Service Management | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 8.3 (41 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 8.5 (40 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 8.3 (40 reviews) | 

#### Communication Channels

| Feature | Spiceworks Cloud Help Desk | SysAid | Jira Service Management | 
|---|---|---|---|
| **Customer Portal** | 8.3 (12 reviews) ✓ Verified | 8.7 (43 reviews) | 8.9 (81 reviews) | 
| **Email to Case** | 9.3 (12 reviews) ✓ Verified | 8.9 (41 reviews) | 8.9 (80 reviews) | 
| **Chat/Live Support** | 7.5 (6 reviews) ✓ Verified | 8.0 (41 reviews) | 8.3 (73 reviews) | 
| **Social Integration** | 6.0 (5 reviews) | 6.0 (37 reviews) | 8.1 (71 reviews) | 
| **Voice** | Feature Not Available | 5.7 (38 reviews) | 7.9 (68 reviews) | 

#### Platform

| Feature | Spiceworks Cloud Help Desk | SysAid | Jira Service Management | 
|---|---|---|---|
| **Mobile User Support** | 5.8 (8 reviews) ✓ Verified | 6.7 (45 reviews) | 8.1 (84 reviews) | 
| **Customization ** | 7.4 (9 reviews) ✓ Verified | 8.3 (45 reviews) | 8.4 (86 reviews) | 
| **User, Role, and Access Management** | 9.2 (10 reviews) ✓ Verified | 8.9 (47 reviews) | 8.9 (89 reviews) | 
| **Integration** | 7.5 (8 reviews) ✓ Verified | 8.3 (45 reviews) | 8.8 (84 reviews) | 
| **Reporting** | 8.3 (9 reviews) ✓ Verified | 8.6 (44 reviews) | 8.7 (84 reviews) | 
| **Dashboards** | 8.0 (11 reviews) ✓ Verified | 8.7 (44 reviews) | 8.7 (81 reviews) | 

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **Spiceworks Cloud Help Desk** | N/A | N/A |
| **SysAid** | 8.8/10 | 330 |
| **Jira Service Management** | 8.7/10 | 204 |

#### Administration

| Feature | Spiceworks Cloud Help Desk | SysAid | Jira Service Management | 
|---|---|---|---|
| **Change Management** | Not enough data | 8.8 (233 reviews) ✓ Verified | 8.9 (166 reviews) ✓ Verified | 
| **Asset Management** | Not enough data | 8.7 (267 reviews) ✓ Verified | 8.5 (160 reviews) ✓ Verified | 
| **Reports & Analytics** | Not enough data | 8.8 (274 reviews) ✓ Verified | 8.9 (171 reviews) ✓ Verified | 

#### Service Desk

| Feature | Spiceworks Cloud Help Desk | SysAid | Jira Service Management | 
|---|---|---|---|
| **Help Desk** | Not enough data | 9.5 (295 reviews) ✓ Verified | 8.9 (178 reviews) ✓ Verified | 
| **Incident Reports** | Not enough data | 9.3 (281 reviews) ✓ Verified | 8.8 (178 reviews) ✓ Verified | 
| **Process Workflow** | Not enough data | 8.9 (259 reviews) ✓ Verified | 8.8 (179 reviews) ✓ Verified | 

#### Management

| Feature | Spiceworks Cloud Help Desk | SysAid | Jira Service Management | 
|---|---|---|---|
| **Reporting** | Not enough data | 8.7 (255 reviews) ✓ Verified | 9.0 (154 reviews) ✓ Verified | 
| **Administration Console** | Not enough data | 9.0 (256 reviews) ✓ Verified | 8.9 (147 reviews) ✓ Verified | 
| **Access Management** | Not enough data | 8.7 (236 reviews) ✓ Verified | 8.7 (148 reviews) ✓ Verified | 
| **Asset Management** | Not enough data | 8.7 (239 reviews) ✓ Verified | 8.6 (144 reviews) ✓ Verified | 
| **Policy Dictation** | Not enough data | 8.3 (180 reviews) ✓ Verified | 8.6 (139 reviews) ✓ Verified | 

#### Functionality

| Feature | Spiceworks Cloud Help Desk | SysAid | Jira Service Management | 
|---|---|---|---|
| **Ticketing System** | Not enough data | 9.4 (272 reviews) ✓ Verified | 9.2 (160 reviews) ✓ Verified | 
| **Performance Logging** | Not enough data | 8.8 (222 reviews) ✓ Verified | 8.8 (150 reviews) | 
| **Alerting** | Not enough data | 8.9 (229 reviews) ✓ Verified | 8.7 (154 reviews) ✓ Verified | 
| **Automation** | Not enough data | 8.5 (223 reviews) ✓ Verified | 8.9 (154 reviews) ✓ Verified | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | Spiceworks Cloud Help Desk | SysAid | Jira Service Management | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.7 (5 reviews) | 8.3 (80 reviews) | 
| **Multi-step Planning** | Not enough data | Not enough data | 8.5 (79 reviews) | 
| **Cross-system Integration** | Not enough data | 7.5 (8 reviews) | 8.4 (82 reviews) | 
| **Adaptive Learning** | Not enough data | 8.3 (5 reviews) | 8.3 (79 reviews) | 
| **Natural Language Interaction** | Not enough data | 9.0 (7 reviews) | 8.3 (80 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 8.1 (80 reviews) | 
| **Decision Making** | Not enough data | Not enough data | 8.3 (81 reviews) | 

### Incident Management

| Product | Score | Reviews |
|---|---|---|
| **Spiceworks Cloud Help Desk** | N/A | N/A |
| **SysAid** | N/A | N/A |
| **Jira Service Management** | 8.7/10 | 164 |

#### Monitoring

| Feature | Spiceworks Cloud Help Desk | SysAid | Jira Service Management | 
|---|---|---|---|
| **Constant Monitoring** | Not enough data | Not enough data | 8.9 (145 reviews) ✓ Verified | 
| **Timely Alerts** | Not enough data | Not enough data | 9.0 (149 reviews) ✓ Verified | 
| **TIcket Accuracy** | Not enough data | Not enough data | 9.1 (147 reviews) ✓ Verified | 
| **AI Monitoring** | Not enough data | Not enough data | 8.5 (69 reviews) | 

#### Management Tools

| Feature | Spiceworks Cloud Help Desk | SysAid | Jira Service Management | 
|---|---|---|---|
| **Ticket Assignment** | Not enough data | Not enough data | 9.1 (150 reviews) ✓ Verified | 
| **Standardization** | Not enough data | Not enough data | 9.0 (148 reviews) ✓ Verified | 
| **Lifecycle Visualization** | Not enough data | Not enough data | 9.0 (135 reviews) ✓ Verified | 

#### Generative AI

| Feature | Spiceworks Cloud Help Desk | SysAid | Jira Service Management | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 8.0 (76 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 8.3 (74 reviews) | 

#### Agentic AI - Incident Management

| Feature | Spiceworks Cloud Help Desk | SysAid | Jira Service Management | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 8.3 (60 reviews) | 
| **Multi-step Planning** | Not enough data | Not enough data | 8.4 (60 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 8.5 (59 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | 8.6 (60 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 8.6 (60 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 8.6 (60 reviews) | 
| **Decision Making** | Not enough data | Not enough data | 8.5 (60 reviews) | 

### AIOps Platforms

| Product | Score | Reviews |
|---|---|---|
| **Spiceworks Cloud Help Desk** | N/A | N/A |
| **SysAid** | N/A | N/A |
| **Jira Service Management** | N/A | N/A |

#### Functionality

| Feature | Spiceworks Cloud Help Desk | SysAid | Jira Service Management | 
|---|---|---|---|
| **Artificial Intelligence** | Not enough data | Not enough data | Not enough data | 
| **Machine Learning** | Not enough data | Not enough data | Not enough data | 
| **Systems Monitoring** | Not enough data | Not enough data | Not enough data | 

#### Issue Resolution

| Feature | Spiceworks Cloud Help Desk | SysAid | Jira Service Management | 
|---|---|---|---|
| **Root Cause Identification** | Not enough data | Not enough data | Not enough data | 
| **Proactive Identification** | Not enough data | Not enough data | Not enough data | 
| **Resolution Guidance** | Not enough data | Not enough data | Not enough data | 

#### Management

| Feature | Spiceworks Cloud Help Desk | SysAid | Jira Service Management | 
|---|---|---|---|
| **System Integration** | Not enough data | Not enough data | Not enough data | 
| **Alerting** | Not enough data | Not enough data | Not enough data | 
| **Reporting** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | Spiceworks Cloud Help Desk | SysAid | Jira Service Management | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - AIOps Platforms

| Feature | Spiceworks Cloud Help Desk | SysAid | Jira Service Management | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### IT Alerting

| Product | Score | Reviews |
|---|---|---|
| **Spiceworks Cloud Help Desk** | N/A | N/A |
| **SysAid** | N/A | N/A |
| **Jira Service Management** | 8.6/10 | 25 |

#### Generative AI

| Feature | Spiceworks Cloud Help Desk | SysAid | Jira Service Management | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 8.3 (25 reviews) | 

#### Agentic AI - IT Alerting

| Feature | Spiceworks Cloud Help Desk | SysAid | Jira Service Management | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 8.4 (24 reviews) | 
| **Multi-step Planning** | Not enough data | Not enough data | 8.7 (24 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 9.0 (24 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | 8.5 (24 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 8.5 (24 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 8.7 (24 reviews) | 
| **Decision Making** | Not enough data | Not enough data | 8.7 (24 reviews) | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **Spiceworks Cloud Help Desk** | 8.6/10 | 140 |
| **SysAid** | 8.6/10 | 468 |
| **Jira Service Management** | 8.4/10 | 361 |

#### Incident Management

| Feature | Spiceworks Cloud Help Desk | SysAid | Jira Service Management | 
|---|---|---|---|
| **Automate Ticket Routing** | Feature Not Available | 9.0 (406 reviews) | 8.7 (308 reviews) | 
| **Ticket Prioritization** | 8.8 (125 reviews) | 8.9 (418 reviews) | 8.8 (314 reviews) | 
| **Ticket Notifications** | 9.3 (131 reviews) | 9.1 (426 reviews) | 8.8 (327 reviews) | 
| **Knowledge Base** | 8.2 (113 reviews) | 8.4 (388 reviews) | 8.5 (281 reviews) | 
| **Knowledge Base/Ticket Integration** | 8.2 (102 reviews) | 8.5 (375 reviews) | 8.5 (275 reviews) | 

#### Reporting

| Feature | Spiceworks Cloud Help Desk | SysAid | Jira Service Management | 
|---|---|---|---|
| **Dashboards** | 8.6 (127 reviews) | 8.6 (415 reviews) | 8.5 (311 reviews) | 
| **Time Tracking** | 8.4 (107 reviews) | 8.4 (388 reviews) | 8.4 (301 reviews) | 
| **Surveys** | Feature Not Available | 8.3 (325 reviews) | 8.2 (231 reviews) | 

#### Access & Usability

| Feature | Spiceworks Cloud Help Desk | SysAid | Jira Service Management | 
|---|---|---|---|
| **Mobile** | 8.1 (98 reviews) | 7.4 (295 reviews) | 8.1 (226 reviews) | 
| **Self Service** | 8.9 (106 reviews) | 8.8 (392 reviews) | 8.6 (281 reviews) | 
| **Active Directory** | 8.9 (89 reviews) | 9.0 (385 reviews) | 8.5 (235 reviews) | 
| **Multi-Channel Access** | Feature Not Available | 8.6 (313 reviews) | 8.4 (232 reviews) | 

#### Agentic AI - Service Desk

| Feature | Spiceworks Cloud Help Desk | SysAid | Jira Service Management | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 8.2 (73 reviews) | 
| **Multi-step Planning** | Not enough data | Not enough data | 8.2 (73 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 8.4 (76 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | 8.5 (73 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 8.3 (72 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 8.4 (73 reviews) | 
| **Decision Making** | Not enough data | Not enough data | 8.6 (73 reviews) | 

---
## Categories
**Shared Categories (2):** [Service Desk Software](https://www.g2.com/categories/service-desk), [Help Desk Software](https://www.g2.com/categories/help-desk)


**Unique to SysAid (2):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [AIOps Tools](https://www.g2.com/categories/aiops-platforms)

**Unique to Jira Service Management (3):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Incident Management Software](https://www.g2.com/categories/incident-management), [IT Alerting Software](https://www.g2.com/categories/it-alerting)


---
## Reviewer Demographics

### By Company Size

| Segment | Spiceworks Cloud Help Desk | SysAid | Jira Service Management | 
|---|---|---|---|
| **Small-Business** | 22.1% | 10.7% | 18.9% | 
| **Mid-Market** | 65.8% | 59.6% | 43.2% | 
| **Enterprise** | 12.1% | 29.7% | 37.9% | 

### By Industry

#### Spiceworks Cloud Help Desk

- **Information Technology and Services:** 17.9%
- **Education Management:** 8.5%
- **Higher Education:** 4.9%
- **Hospital & Health Care:** 4.6%
- **Computer Software:** 2.6%
- **Consumer Goods:** 2.3%
- **Marketing and Advertising:** 2.3%
- **Retail:** 2.3%
- **Primary/Secondary Education:** 2.0%
- **Non-Profit Organization Management:** 2.0%
- **Other:** 50.8%

#### SysAid

- **Information Technology and Services:** 14.4%
- **Hospital & Health Care:** 7.2%
- **Financial Services:** 4.5%
- **Banking:** 4.4%
- **Computer Software:** 3.1%
- **Construction:** 2.8%
- **Higher Education:** 2.5%
- **Non-Profit Organization Management:** 2.5%
- **Retail:** 2.5%
- **Automotive:** 2.4%
- **Other:** 53.6%

#### Jira Service Management

- **Information Technology and Services:** 31.0%
- **Computer Software:** 16.3%
- **Financial Services:** 4.9%
- **Internet:** 4.4%
- **Telecommunications:** 3.2%
- **Marketing and Advertising:** 2.9%
- **Banking:** 1.8%
- **Retail:** 1.8%
- **Hospital & Health Care:** 1.7%
- **Computer & Network Security:** 1.7%
- **Other:** 30.4%

---
## Alternatives

### Alternatives to Spiceworks Cloud Help Desk

- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1335 reviews)
- [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (249 reviews)
- [Vivantio](https://www.g2.com/products/vivantio/reviews) — 4.3/5 stars (295 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3748 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (778 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1146 reviews)
- [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) — 3.7/5 stars (294 reviews)
- [GLPI](https://www.g2.com/products/glpi/reviews) — 4.5/5 stars (41 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7618 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6944 reviews)

### Alternatives to SysAid

- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1335 reviews)
- [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (249 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1146 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1866 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (778 reviews)
- [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) — 3.7/5 stars (294 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6944 reviews)
- [Vivantio](https://www.g2.com/products/vivantio/reviews) — 4.3/5 stars (295 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3748 reviews)
- [ConnectWise PSA](https://www.g2.com/products/connectwise-psa/reviews) — 4.0/5 stars (582 reviews)

### Alternatives to Jira Service Management

- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1335 reviews)
- [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (249 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1866 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (778 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1146 reviews)
- [PagerDuty](https://www.g2.com/products/pagerduty/reviews) — 4.5/5 stars (952 reviews)
- [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) — 3.7/5 stars (294 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4306 reviews)
- [Vivantio](https://www.g2.com/products/vivantio/reviews) — 4.3/5 stars (295 reviews)
- [Ivanti Neurons for ITSM](https://www.g2.com/products/ivanti-neurons-for-itsm/reviews) — 3.9/5 stars (225 reviews)

---
## Top Discussions

### Spiceworks Cloud Help Desk

- Title: [I have a computer repair service and I have customers whom live out of town...how could I use spiceworks to administer routine task through a secure connection?](https://www.g2.com/discussions/remote-management) — 4 comments, 1 upvote
  > **Top comment:** "Looks like a really old question so Spiceworks might not have had this out back then, but the feature is called Remote..."
- Title: [What is Spiceworks Cloud Help Desk used for?](https://www.g2.com/discussions/what-is-spiceworks-cloud-help-desk-used-for) — 1 comment
  > **Top comment:** "It can be used as your IT helpdesk or HR helpdesk even for your employees or maybe a space where you can gather the feedback from employees "

### SysAid

- Title: [Does SysAid allow for modern authentication on monitored email?](https://www.g2.com/discussions/24871-does-sysaid-allow-for-modern-authentication-on-monitored-email) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "In SysAid we have automated email integration, which is affected by Microsoft’s announcement that they’re retiring basic authentication for Office 365 email..."
- Title: [What is SysAid used for?](https://www.g2.com/discussions/what-is-sysaid-used-for) — 1 comment *(includes official response)*
  > **Top comment:** "SysAid is the next-gen of ITSM, a comprehensive platform with generative AI baked into every element of service management, all wrapped up in an intuitive,..."
- Title: [How do I upgrade my SysAid?](https://www.g2.com/discussions/how-do-i-upgrade-my-sysaid) — 1 comment
  > **Top comment:** "You can follow those steps:
https://documentation.sysaid.com/docs/upgrade-guide"
- Title: [Why did you choose service management program?](https://www.g2.com/discussions/why-did-you-choose-service-management-program) — 1 comment
  > **Top comment:** "We chose it because it facilitates the management of tickets within the company"
- Title: [Are Sysaids free?](https://www.g2.com/discussions/are-sysaids-free) — 1 comment
  > **Top comment:** "There's free version and paid version. The free version has limitation such number of assets, number of administrators and etc. "

### Jira Service Management

- Title: [What is Jira Service Management used for?](https://www.g2.com/discussions/what-is-jira-service-management-used-for) — 2 comments, 1 upvote
  > **Top comment:** "the tool is basically used for ticketing the IR or the Incident management process"
- Title: [Is Jira a service management tool?](https://www.g2.com/discussions/is-jira-a-service-management-tool) — 2 comments
  > **Top comment:** "Jira is an extremely convenient platform, but not without flaws in my opinion. In any case, if you do not use extensions that improve your jira experience in..."
- Title: [What does Jira Service Desk do?](https://www.g2.com/discussions/what-does-jira-service-desk-do) — 1 comment
  > **Top comment:** "Connect with various spocs to solve a problem "
- Title: [What are the features of JIRA?](https://www.g2.com/discussions/jira-service-management-what-are-the-features-of-jira) — 1 comment
  > **Top comment:** "Jira Service Management empowers teams with everything they need to get started fast. Check out capabilities for ITSM practices like request, incident,..."
- Title: [Is it possible to download all the attachments in the ticket when we extract any particular ticket?](https://www.g2.com/discussions/is-it-possible-to-download-all-the-attachments-in-the-ticket-when-we-extract-any-particular-ticket) — 1 comment, 1 upvote
  > **Top comment:** "Good day everyone on this platform I wanna use this medium to express how you can recover your lost fund from forex, binary options scam companies or fake..."

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/spiceworks-cloud-help-desk-vs-sysaid-vs-jira-service-management)