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Compare Spiceworks Cloud Help Desk and SysAid 
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At a Glance
Market Segments
Mid-Market (65.8% of reviews)
Mid-Market (59.9% of reviews)
Entry-Level Pricing
Free
Free Trial 1 Agent Per Year
Spiceworks Cloud Help Desk
Star Rating
(311)4.3 out of 5
Market Segments
Mid-Market (65.8% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 2 pricing plansSysAid
Star Rating
(731)4.5 out of 5
Market Segments
Mid-Market (59.9% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial 1 Agent Per Year
Free Trial is available
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Spiceworks Cloud Help Desk excels in its Help Desk functionality, receiving a stellar score of 9.8, while SysAid follows closely with a score of 9.5. Reviewers mention that the intuitive interface of Spiceworks makes it easier for teams to manage tickets effectively.
- Reviewers mention that SysAid shines in Quality of Support, achieving a score of 9.0 compared to Spiceworks' 8.4. Users on G2 appreciate the responsiveness and helpfulness of SysAid's support team, which enhances their overall experience.
- G2 users highlight that Spiceworks Cloud Help Desk offers superior Customer and Contacts Database management with a score of 9.0, while SysAid scores 8.1. Users say that the ability to easily manage customer information and interactions is a significant advantage for Spiceworks.
- Users report that both products perform well in Incident Management, with Spiceworks scoring 9.0 for automating ticket routing, slightly behind SysAid's 9.1. Reviewers mention that the automation features in both products help streamline workflows, but SysAid edges out with its prioritization capabilities.
- Reviewers mention that Spiceworks Cloud Help Desk has a more user-friendly Ticket Creation User Experience with a score of 8.2, while SysAid scores higher at 8.8. Users say that SysAid's ticketing system is more robust, allowing for better customization and flexibility in ticket management.
- Users on G2 report that Spiceworks offers a more comprehensive Reporting feature with a score of 9.7, compared to SysAid's 8.8. Reviewers say that the detailed analytics and customizable dashboards in Spiceworks provide valuable insights for decision-making.
Pricing
Entry-Level Pricing
Spiceworks Cloud Help Desk
Spiceworks Hosts It
Free
Hosted hassle-free in the cloud.
No installation and no hardware.
SysAid
Help Desk
Free Trial
1 Agent Per Year
A comprehensive, generative AI Help Desk platform, revolutionizing IT ticket management and service delivery.
- AI Chatbot
- Asset Management
- Self-Service Portal
Free Trial
Spiceworks Cloud Help Desk
No trial information availableSysAid
Free Trial is available
Ratings
Meets Requirements
8.6
286
8.9
587
Ease of Use
8.7
287
8.9
590
Ease of Setup
8.7
215
8.5
519
Ease of Admin
8.8
217
8.8
516
Quality of Support
8.4
235
9.0
579
Has the product been a good partner in doing business?
8.9
176
9.1
508
Product Direction (% positive)
8.1
286
9.1
558
Features by Category
Ticket and Case Management
8.2
13
|
Verified
8.9
43
8.3
13
|
Verified
8.7
45
8.8
11
|
Verified
8.4
45
8.3
10
8.2
43
8.8
7
|
Verified
8.2
45
8.8
11
|
Verified
8.4
45
8.1
12
|
Verified
8.6
44
9.0
8
|
Verified
8.2
42
Generative AI
Not enough data
7.7
37
Not enough data
7.6
37
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.3
12
|
Verified
8.8
44
9.3
12
|
Verified
9.0
42
7.5
6
|
Verified
8.1
42
6.0
5
6.0
38
Feature Not Available
5.7
39
Platform
5.8
8
|
Verified
6.8
46
7.4
9
|
Verified
8.3
46
9.2
10
|
Verified
8.9
45
7.5
8
|
Verified
8.2
45
8.3
9
|
Verified
8.7
45
8.0
11
|
Verified
8.7
44
Administration
Not enough data
8.8
232
|
Verified
Not enough data
8.7
263
|
Verified
Not enough data
8.8
270
|
Verified
Service Desk
Not enough data
9.5
287
|
Verified
Not enough data
9.3
279
|
Verified
Not enough data
8.9
255
|
Verified
Management
Not enough data
8.7
251
|
Verified
Not enough data
9.0
254
|
Verified
Not enough data
8.7
236
|
Verified
Not enough data
8.7
236
|
Verified
Not enough data
8.3
180
|
Verified
Functionality
Not enough data
9.4
262
|
Verified
Not enough data
8.8
222
|
Verified
Not enough data
8.9
229
|
Verified
Not enough data
8.5
218
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Issue Resolution
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AIOps Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
Feature Not Available
9.0
406
8.8
125
8.9
418
9.3
131
9.1
426
8.2
113
8.4
388
8.2
102
8.5
375
Reporting
8.6
127
8.6
415
8.4
107
8.4
388
Feature Not Available
8.3
325
Access & Usability
8.1
98
7.4
295
8.9
106
8.8
392
8.9
89
9.0
384
Feature Not Available
8.6
312
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Spiceworks Cloud Help Desk and SysAid are categorized as Service Desk and Help Desk
Unique Categories
Spiceworks Cloud Help Desk has no unique categories
SysAid is categorized as IT Service Management (ITSM) Tools and AIOps Platforms
Reviews
Reviewers' Company Size
Spiceworks Cloud Help Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SysAid
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.9%
Education Management
8.5%
Higher Education
4.9%
Hospital & Health Care
4.6%
Computer Software
2.6%
Other
61.6%
Information Technology and Services
14.2%
Hospital & Health Care
7.3%
Financial Services
4.6%
Banking
4.2%
Computer Software
3.2%
Other
66.5%
Alternatives
Discussions
I have a computer repair service and I have customers whom live out of town...how could I use spiceworks to administer routine task through a secure connection?
4 Comments
DK
Looks like a really old question so Spiceworks might not have had this out back then, but the feature is called Remote...Read more
What is Spiceworks Cloud Help Desk used for?
1 Comment
AS
It can be used as your IT helpdesk or HR helpdesk even for your employees or maybe a space where you can gather the feedback from employees Read more
Spiceworks Cloud Help Desk has no more discussions with answers
Does SysAid allow for modern authentication on monitored email?
2 Comments
Official Response from SysAid
In SysAid we have automated email integration, which is affected by Microsoft’s announcement that they’re retiring basic authentication for Office 365 email...Read more
SysAid compatibility with Exchange Server 2013 and above ?
1 Comment
BU
Yes, SysAid works with Exchange 2013 & higher.
Read more
I'm interested in how others have implemented it and uses that may be beneficial to our company.
1 Comment
BU
We have implemented this as the full cloud solution. We have an on Perm Server for Patch Management as well.
Read more
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