Compare Spiceworks Cloud Help Desk and SysAid 
Featured Products
At a Glance
Market Segments
Mid-Market (65.8% of reviews)
Mid-Market (59.9% of reviews)
Entry-Level Pricing
Free
Free Trial 1 Agent Per Year
Spiceworks Cloud Help Desk
Star Rating
(311)4.3 out of 5
Market Segments
Mid-Market (65.8% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 2 pricing plansSysAid
Star Rating
(739)4.5 out of 5
Market Segments
Mid-Market (59.9% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial 1 Agent Per Year
Free Trial is available
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that SysAid excels in providing a robust help desk and ITSM features, which are essential for managing incidents and ticketing efficiently. Users appreciate the program's ability to create a powerful service portal that stakeholders can utilize to manage various service requests effectively.
- Users say that Spiceworks Cloud Help Desk offers an intuitive and user-friendly experience, particularly highlighting its efficient ticket submission and tracking capabilities. Reviewers mention that the platform's free support and active community make it easy to resolve IT issues quickly.
- According to verified reviews, SysAid's ticket creation process is straightforward and efficient, allowing users to maintain organized schedules when assisting clients. This ease of use is a significant advantage for teams that handle a high volume of support requests.
- Reviewers mention that Spiceworks Cloud Help Desk shines in its reporting features, which provide valuable insights into ticketing trends and team performance. Users find this functionality particularly useful for understanding support dynamics and improving service delivery.
- G2 reviewers highlight that SysAid's automation features, including AI-guided tools and chatbots, enhance the overall support experience. This innovation helps streamline processes and ensures that customer concerns are handled promptly and effectively.
- Users report that while Spiceworks Cloud Help Desk is free and easy to implement, it may lack some advanced features found in SysAid, which could be a consideration for organizations looking for a more comprehensive ITSM solution. However, many users still find Spiceworks to be a reliable choice for mid-market needs.
Pricing
Entry-Level Pricing
Spiceworks Cloud Help Desk
Spiceworks Hosts It
Free
Hosted hassle-free in the cloud.
No installation and no hardware.
SysAid
Help Desk
Free Trial
1 Agent Per Year
A comprehensive, generative AI Help Desk platform, revolutionizing IT ticket management and service delivery.
- AI Chatbot
- Asset Management
- Self-Service Portal
Free Trial
Spiceworks Cloud Help Desk
No trial information availableSysAid
Free Trial is available
Ratings
Meets Requirements
8.6
286
8.9
594
Ease of Use
8.7
287
9.0
597
Ease of Setup
8.7
215
8.5
524
Ease of Admin
8.8
217
8.8
519
Quality of Support
8.4
235
9.0
585
Has the product been a good partner in doing business?
8.9
176
9.1
511
Product Direction (% positive)
8.1
286
9.1
563
Features by Category
Ticket and Case Management
8.2
13
|
Verified
9.0
45
8.3
13
|
Verified
8.7
46
8.8
11
|
Verified
8.5
46
8.3
10
8.2
43
8.8
7
|
Verified
8.3
45
8.8
11
|
Verified
8.4
45
8.1
12
|
Verified
8.6
44
9.0
8
|
Verified
8.2
42
Generative AI
Not enough data
7.7
37
Not enough data
7.6
37
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.3
12
|
Verified
8.8
44
9.3
12
|
Verified
9.0
42
7.5
6
|
Verified
8.1
42
6.0
5
6.0
38
Feature Not Available
5.7
39
Platform
5.8
8
|
Verified
6.8
46
7.4
9
|
Verified
8.3
46
9.2
10
|
Verified
8.9
48
7.5
8
|
Verified
8.3
46
8.3
9
|
Verified
8.7
45
8.0
11
|
Verified
8.7
45
Administration
Not enough data
8.8
232
|
Verified
Not enough data
8.7
265
|
Verified
Not enough data
8.8
271
|
Verified
Service Desk
Not enough data
9.5
291
|
Verified
Not enough data
9.3
280
|
Verified
Not enough data
8.9
256
|
Verified
Management
Not enough data
8.7
252
|
Verified
Not enough data
9.0
255
|
Verified
Not enough data
8.7
236
|
Verified
Not enough data
8.6
238
|
Verified
Not enough data
8.3
180
|
Verified
Functionality
Not enough data
9.4
267
|
Verified
Not enough data
8.8
222
|
Verified
Not enough data
8.9
229
|
Verified
Not enough data
8.5
220
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
7.5
6
Not enough data
8.3
5
Not enough data
8.7
5
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Issue Resolution
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AIOps Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
Feature Not Available
9.0
406
8.8
125
8.9
418
9.3
131
9.1
426
8.2
113
8.4
388
8.2
102
8.5
375
Reporting
8.6
127
8.6
415
8.4
107
8.4
388
Feature Not Available
8.3
325
Access & Usability
8.1
98
7.4
295
8.9
106
8.8
392
8.9
89
9.0
385
Feature Not Available
8.6
313
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Spiceworks Cloud Help Desk and SysAid are categorized as Service Desk and Help Desk
Unique Categories
Spiceworks Cloud Help Desk has no unique categories
SysAid is categorized as IT Service Management (ITSM) Tools and AIOps Platforms
Reviews
Reviewers' Company Size
Spiceworks Cloud Help Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SysAid
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.9%
Education Management
8.5%
Higher Education
4.9%
Hospital & Health Care
4.6%
Computer Software
2.6%
Other
61.6%
Information Technology and Services
14.4%
Hospital & Health Care
7.3%
Financial Services
4.6%
Banking
4.1%
Computer Software
3.1%
Other
66.6%
Alternatives
Discussions
I have a computer repair service and I have customers whom live out of town...how could I use spiceworks to administer routine task through a secure connection?
4 Comments
DK
Looks like a really old question so Spiceworks might not have had this out back then, but the feature is called Remote...Read more
What is Spiceworks Cloud Help Desk used for?
1 Comment
AS
It can be used as your IT helpdesk or HR helpdesk even for your employees or maybe a space where you can gather the feedback from employees Read more
Spiceworks Cloud Help Desk has no more discussions with answers
Does SysAid allow for modern authentication on monitored email?
2 Comments
Official Response from SysAid
In SysAid we have automated email integration, which is affected by Microsoft’s announcement that they’re retiring basic authentication for Office 365 email...Read more
SysAid compatibility with Exchange Server 2013 and above ?
1 Comment
BU
Yes, SysAid works with Exchange 2013 & higher.
Read more
I'm interested in how others have implemented it and uses that may be beneficial to our company.
1 Comment
BU
We have implemented this as the full cloud solution. We have an on Perm Server for Patch Management as well.
Read more
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