Compare Spiceworks Cloud Help Desk and SysAid
At a Glance
Market Segments
Mid-Market (65.8% of reviews)
Mid-Market (59.5% of reviews)
Entry-Level Pricing
Free
Free Trial 1 Agent Per Year
Spiceworks Cloud Help Desk
Star Rating
(311)4.3 out of 5
Market Segments
Mid-Market (65.8% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 2 pricing plans
SysAid
Star Rating
(745)4.5 out of 5
Market Segments
Mid-Market (59.5% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial 1 Agent Per Year
Free Trial is available
Browse all 2 pricing plans
Summary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Spiceworks Cloud Help Desk excels in its ticket submission and tracking features, with users appreciating the efficient alerts and collaboration options. Many find it easy to manage support tickets, especially with the help of the active Spiceworks community.
- Users say that SysAid stands out for its automation capabilities, which significantly enhance the ticketing process. The AI features that assist in ticket resolution and the weekly performance insights are particularly praised for improving IT department efficiency.
- Reviewers mention that while Spiceworks Cloud Help Desk is free and user-friendly, it may not always meet specific workflow needs as effectively as SysAid, which offers a more robust set of features for larger organizations.
- According to verified reviews, SysAid's user interface is noted for its ease of use and good connectivity between modules, making it a favorite among users who prioritize a seamless experience across different functionalities.
- G2 reviewers highlight that Spiceworks Cloud Help Desk provides a strong knowledge base feature, allowing users to create articles that help solve IT problems quickly. This is complemented by its free support, which many users find invaluable.
- Users report that SysAid's self-service options significantly reduce IT workload, allowing users to resolve issues independently. This feature, combined with its automation, makes it a compelling choice for organizations looking to streamline their support processes.
Pricing
Entry-Level Pricing
Spiceworks Cloud Help Desk
Spiceworks Hosts It
Free
Hosted hassle-free in the cloud.
No installation and no hardware.
SysAid
Help Desk
Free Trial
1 Agent Per Year
A comprehensive, generative AI Help Desk platform, revolutionizing IT ticket management and service delivery.
- AI Chatbot
- Asset Management
- Self-Service Portal
Free Trial
Spiceworks Cloud Help Desk
No trial information availableSysAid
Free Trial is available
Ratings
Meets Requirements
8.6
286
8.9
598
Ease of Use
8.7
287
9.0
601
Ease of Setup
8.7
215
8.5
528
Ease of Admin
8.8
217
8.8
520
Quality of Support
8.4
235
9.0
589
Has the product been a good partner in doing business?
8.9
176
9.1
512
Product Direction (% positive)
8.1
286
9.1
566
Features by Category
Ticket and Case Management
8.2
13
|
Verified
9.0
45
8.3
13
|
Verified
8.7
46
8.8
11
|
Verified
8.5
46
8.3
10
8.2
43
8.8
7
|
Verified
8.3
45
8.8
11
|
Verified
8.4
45
8.1
12
|
Verified
8.6
44
9.0
8
|
Verified
8.2
42
Generative AI
Not enough data
7.7
37
Not enough data
7.6
37
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.3
12
|
Verified
8.8
44
9.3
12
|
Verified
9.0
42
7.5
6
|
Verified
8.1
42
6.0
5
6.0
38
Feature Not Available
5.7
39
Platform
5.8
8
|
Verified
6.8
46
7.4
9
|
Verified
8.3
46
9.2
10
|
Verified
8.9
48
7.5
8
|
Verified
8.3
46
8.3
9
|
Verified
8.7
45
8.0
11
|
Verified
8.7
45
Administration
Not enough data
8.8
233
|
Verified
Not enough data
8.7
267
|
Verified
Not enough data
8.8
273
|
Verified
Service Desk
Not enough data
9.5
293
|
Verified
Not enough data
9.3
280
|
Verified
Not enough data
8.9
259
|
Verified
Management
Not enough data
8.7
254
|
Verified
Not enough data
9.0
256
|
Verified
Not enough data
8.7
236
|
Verified
Not enough data
8.7
239
|
Verified
Not enough data
8.3
180
|
Verified
Functionality
Not enough data
9.4
270
|
Verified
Not enough data
8.8
222
|
Verified
Not enough data
8.9
229
|
Verified
Not enough data
8.5
223
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
8.7
5
Not enough data
Not enough data
Not enough data
7.5
8
Not enough data
8.3
5
Not enough data
9.0
7
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Issue Resolution
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AIOps Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
Feature Not Available
9.0
406
8.8
125
8.9
418
9.3
131
9.1
426
8.2
113
8.4
388
8.2
102
8.5
375
Reporting
8.6
127
8.6
415
8.4
107
8.4
388
Feature Not Available
8.3
325
Access & Usability
8.1
98
7.4
295
8.9
106
8.8
392
8.9
89
9.0
385
Feature Not Available
8.6
313
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Spiceworks Cloud Help Desk and SysAid are categorized as Service Desk and Help Desk
Unique Categories
Spiceworks Cloud Help Desk has no unique categories
SysAid is categorized as IT Service Management (ITSM) Tools and AIOps Platforms
Reviews
Reviewers' Company Size
Spiceworks Cloud Help Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SysAid
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.9%
Education Management
8.5%
Higher Education
4.9%
Hospital & Health Care
4.6%
Computer Software
2.6%
Other
61.6%
Information Technology and Services
14.3%
Hospital & Health Care
7.2%
Financial Services
4.5%
Banking
4.2%
Computer Software
3.1%
Other
66.6%
Alternatives
Discussions
I have a computer repair service and I have customers whom live out of town...how could I use spiceworks to administer routine task through a secure connection?
4 Comments
DK
Looks like a really old question so Spiceworks might not have had this out back then, but the feature is called Remote...Read more
What is Spiceworks Cloud Help Desk used for?
1 Comment
AS
It can be used as your IT helpdesk or HR helpdesk even for your employees or maybe a space where you can gather the feedback from employees Read more
Spiceworks Cloud Help Desk has no more discussions with answers
Does SysAid allow for modern authentication on monitored email?
2 Comments
Official Response from SysAid
In SysAid we have automated email integration, which is affected by Microsoft’s announcement that they’re retiring basic authentication for Office 365 email...Read more
What is SysAid used for?
1 Comment
Official Response from SysAid
SysAid is the next-gen of ITSM, a comprehensive platform with generative AI baked into every element of service management, all wrapped up in an intuitive,...Read more
How do I upgrade my SysAid?
1 Comment
AC
You can follow those steps:
https://documentation.sysaid.com/docs/upgrade-guideRead more
