Compare Spiceworks Cloud Help Desk and SymphonyAI IT Service Management 
Featured Products
At a Glance
Market Segments
Mid-Market (65.8% of reviews)
Enterprise (68.2% of reviews)
Entry-Level Pricing
Free
No pricing available
Spiceworks Cloud Help Desk
Star Rating
(311)4.3 out of 5
Market Segments
Mid-Market (65.8% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 2 pricing plansSymphonyAI IT Service Management
Star Rating
(68)4.6 out of 5
Market Segments
Enterprise (68.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about SymphonyAI IT Service ManagementSpiceworks Cloud Help Desk vs SymphonyAI IT Service Management
When assessing the two solutions, reviewers found SymphonyAI IT Service Management easier to use and administer. However, reviewers felt that Spiceworks Cloud Help Desk was easier to do business with overall. Finally, reviewers felt that the products are equally easy to set up.
- Reviewers felt that SymphonyAI IT Service Management meets the needs of their business better than Spiceworks Cloud Help Desk.
- When comparing quality of ongoing product support, Spiceworks Cloud Help Desk and SymphonyAI IT Service Management provide similar levels of assistance.
- For feature updates and roadmaps, our reviewers preferred the direction of SymphonyAI IT Service Management over Spiceworks Cloud Help Desk.
Pricing
Entry-Level Pricing
Spiceworks Cloud Help Desk
Spiceworks Hosts It
Free
Hosted hassle-free in the cloud.
No installation and no hardware.
SymphonyAI IT Service Management
No pricing availableFree Trial
Spiceworks Cloud Help Desk
No trial information availableSymphonyAI IT Service Management
No trial information availableRatings
Meets Requirements
8.6
286
8.7
45
Ease of Use
8.7
287
9.1
46
Ease of Setup
8.7
215
8.7
39
Ease of Admin
8.8
217
8.6
37
Quality of Support
8.4
235
8.4
45
Has the product been a good partner in doing business?
8.9
176
8.7
35
Product Direction (% positive)
8.1
286
8.8
39
Features by Category
Ticket and Case Management
8.2
13
|
Verified
Not enough data
8.3
13
|
Verified
Not enough data
8.8
11
|
Verified
Not enough data
8.3
10
Not enough data
8.8
7
|
Verified
Not enough data
8.8
11
|
Verified
Not enough data
8.1
12
|
Verified
Not enough data
9.0
8
|
Verified
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.3
12
|
Verified
Not enough data
9.3
12
|
Verified
Not enough data
7.5
6
|
Verified
Not enough data
6.0
5
Not enough data
Feature Not Available
Not enough data
Platform
5.8
8
|
Verified
Not enough data
7.4
9
|
Verified
Not enough data
9.2
10
|
Verified
Not enough data
7.5
8
|
Verified
Not enough data
8.3
9
|
Verified
Not enough data
8.0
11
|
Verified
Not enough data
Administration
Not enough data
8.6
25
Not enough data
8.3
25
Not enough data
8.5
26
Service Desk
Not enough data
9.1
26
Not enough data
8.8
25
Not enough data
8.3
24
Management
Not enough data
8.5
26
Not enough data
8.8
25
Not enough data
8.2
23
Not enough data
8.1
25
Not enough data
7.3
22
Functionality
Not enough data
9.0
26
Not enough data
7.8
26
Not enough data
8.1
25
Not enough data
7.8
24
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Asset Inventory
Not enough data
8.2
17
Not enough data
8.2
16
Not enough data
7.2
15
Not enough data
7.8
15
Not enough data
8.0
17
Generative AI
Not enough data
6.9
12
Not enough data
6.7
12
Agentic AI - IT Asset Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
8.0
17
Not enough data
7.2
16
Not enough data
7.0
15
Not enough data
7.6
15
Functionality
Not enough data
8.2
10
Not enough data
7.2
10
Not enough data
7.4
9
Not enough data
6.9
9
Not enough data
6.5
9
Not enough data
7.6
9
Agentic AI - Software Asset Management Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Risk assessment
Not enough data
6.3
9
Not enough data
6.3
9
Not enough data
6.5
9
Incident Management
Feature Not Available
8.5
21
8.8
125
8.6
21
9.3
131
9.2
21
8.2
113
8.2
20
8.2
102
8.2
20
Reporting
8.6
127
7.9
21
8.4
107
8.5
20
Feature Not Available
8.4
18
Access & Usability
8.1
98
7.8
19
8.9
106
8.4
21
8.9
89
8.2
18
Feature Not Available
8.4
18
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
Not enough data
7.3
8
Platform
Not enough data
8.8
10
Not enough data
8.2
10
Not enough data
8.8
10
Not enough data
7.9
13
Not enough data
8.5
13
Security
Not enough data
8.1
9
Not enough data
6.7
10
Not enough data
6.7
9
Not enough data
8.7
13
Not enough data
8.2
12
Agentic AI - Enterprise IT Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Spiceworks Cloud Help Desk and SymphonyAI IT Service Management are categorized as Service Desk
Unique Categories
Spiceworks Cloud Help Desk is categorized as Help Desk
SymphonyAI IT Service Management is categorized as IT Service Management (ITSM) Tools, Enterprise IT Management, Software Asset Management Tools, and IT Asset Management
Reviews
Reviewers' Company Size
Spiceworks Cloud Help Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SymphonyAI IT Service Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.9%
Education Management
8.5%
Higher Education
4.9%
Hospital & Health Care
4.6%
Computer Software
2.6%
Other
61.6%
Information Technology and Services
30.3%
Automotive
12.1%
Computer Software
7.6%
Financial Services
6.1%
Manufacturing
4.5%
Other
39.4%
Alternatives
Discussions
I have a computer repair service and I have customers whom live out of town...how could I use spiceworks to administer routine task through a secure connection?
4 Comments
DK
Looks like a really old question so Spiceworks might not have had this out back then, but the feature is called Remote...Read more
What is Spiceworks Cloud Help Desk used for?
1 Comment
AS
It can be used as your IT helpdesk or HR helpdesk even for your employees or maybe a space where you can gather the feedback from employees Read more
Spiceworks Cloud Help Desk has no more discussions with answers
SymphonyAI IT Service Management has no discussions with answers
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