Introducing G2.ai, the future of software buying.Try now
Compare Spiceworks Cloud Help Desk and Splashtop Remote Support 
Featured Products
At a Glance
Market Segments
Mid-Market (65.8% of reviews)
Small-Business (61.3% of reviews)
Entry-Level Pricing
Free
Starting at $22.00 1 Concurrent technician seat
Spiceworks Cloud Help Desk
Star Rating
(311)4.3 out of 5
Market Segments
Mid-Market (65.8% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 2 pricing plansSplashtop Remote Support
Star Rating
(236)4.8 out of 5
Market Segments
Small-Business (61.3% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $22.00 1 Concurrent technician seat
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Splashtop Remote Support excels in user experience, with many praising its smooth remote connection and easy deployment on PCs. Users appreciate the ability to view multiple monitors and share files seamlessly, making it a reliable choice for daily operations.
- Users say that Spiceworks Cloud Help Desk offers a strong community support system, with features like efficient ticket submission and tracking. Reviewers highlight the reporting feature as particularly useful for gaining insights into support operations, which can be a significant advantage for teams managing multiple tickets.
- According to verified reviews, Splashtop Remote Support has a more straightforward setup process, with users noting that the initial configuration is smooth and intuitive. This ease of setup allows teams to quickly adapt the software to their internal processes, enhancing productivity from the start.
- Reviewers mention that Spiceworks Cloud Help Desk stands out for its free pricing model, making it an attractive option for mid-market companies. Users appreciate the community-driven support that helps them resolve IT issues quickly, which can be a game-changer for smaller teams with limited budgets.
- G2 reviewers highlight that Splashtop Remote Support provides excellent administrative features, allowing users to easily modify, add, or remove users. This flexibility is crucial for teams that need to scale their support capabilities without hassle.
- Users report that while Spiceworks Cloud Help Desk has a strong ticket notification system, it sometimes struggles with ticket prioritization. This can lead to challenges in managing urgent requests effectively, which is an area where Splashtop Remote Support may have an edge due to its focus on remote support functionalities.
Pricing
Entry-Level Pricing
Spiceworks Cloud Help Desk
Spiceworks Hosts It
Free
Hosted hassle-free in the cloud.
No installation and no hardware.
Splashtop Remote Support
Splashtop Remote Support
Starting at $22.00
1 Concurrent technician seat
An easy-to-use remote support solution that delivers multi-platform support and enables quick troubleshooting and resolution
- Custom branding of SOS App
- Multi-to-multi monitor
- User role and access management
Free Trial
Spiceworks Cloud Help Desk
No trial information availableSplashtop Remote Support
Free Trial is available
Ratings
Meets Requirements
8.6
286
9.6
195
Ease of Use
8.7
287
9.5
195
Ease of Setup
8.7
215
9.5
166
Ease of Admin
8.8
217
9.4
152
Quality of Support
8.4
235
9.4
157
Has the product been a good partner in doing business?
8.9
176
9.6
146
Product Direction (% positive)
8.1
286
9.4
183
Features by Category
Ticket and Case Management
8.2
13
|
Verified
Not enough data
8.3
13
|
Verified
Not enough data
8.8
11
|
Verified
Not enough data
8.3
10
Not enough data
8.8
7
|
Verified
Not enough data
8.8
11
|
Verified
Not enough data
8.1
12
|
Verified
Not enough data
9.0
8
|
Verified
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.3
12
|
Verified
Not enough data
9.3
12
|
Verified
Not enough data
7.5
6
|
Verified
Not enough data
6.0
5
Not enough data
Feature Not Available
Not enough data
Platform
5.8
8
|
Verified
Not enough data
7.4
9
|
Verified
Not enough data
9.2
10
|
Verified
Not enough data
7.5
8
|
Verified
Not enough data
8.3
9
|
Verified
Not enough data
8.0
11
|
Verified
Not enough data
Administration
Not enough data
9.4
67
Not enough data
9.0
62
Not enough data
8.6
60
Not enough data
9.3
65
Not enough data
8.7
59
Not enough data
9.1
65
Maintenance
Not enough data
8.8
59
Not enough data
7.9
52
Communication
Not enough data
8.7
58
Not enough data
5.7
47
Not enough data
5.2
45
Not enough data
6.9
49
Security
Not enough data
8.6
57
Not enough data
8.5
56
Device Support
Not enough data
8.7
57
Not enough data
9.1
58
Not enough data
8.8
58
Performance
Not enough data
7.9
51
Generative AI
Not enough data
Feature Not Available
Incident Management
Feature Not Available
Feature Not Available
8.8
125
6.6
18
9.3
131
6.9
17
8.2
113
8.1
25
8.2
102
Feature Not Available
Reporting
8.6
127
8.0
20
8.4
107
Feature Not Available
Feature Not Available
Feature Not Available
Access & Usability
8.1
98
8.8
50
8.9
106
Feature Not Available
8.9
89
7.0
19
Feature Not Available
7.7
19
Agentic AI - Service Desk
Not enough data
7.1
8
Not enough data
7.3
8
Not enough data
8.3
8
Not enough data
6.7
8
Not enough data
6.7
8
Not enough data
6.5
8
Not enough data
6.5
8
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Spiceworks Cloud Help Desk and Splashtop Remote Support are categorized as Service Desk
Unique Categories
Spiceworks Cloud Help Desk is categorized as Help Desk
Splashtop Remote Support is categorized as Remote Support, Endpoint Management, and Patch Management
Reviews
Reviewers' Company Size
Spiceworks Cloud Help Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Splashtop Remote Support
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.9%
Education Management
8.5%
Higher Education
4.9%
Hospital & Health Care
4.6%
Computer Software
2.6%
Other
61.6%
Information Technology and Services
24.0%
Computer Software
7.6%
Computer & Network Security
6.2%
Construction
4.0%
Accounting
3.6%
Other
54.7%
Alternatives
Discussions
I have a computer repair service and I have customers whom live out of town...how could I use spiceworks to administer routine task through a secure connection?
4 Comments
DK
Looks like a really old question so Spiceworks might not have had this out back then, but the feature is called Remote...Read more
What is Spiceworks Cloud Help Desk used for?
1 Comment
AS
It can be used as your IT helpdesk or HR helpdesk even for your employees or maybe a space where you can gather the feedback from employees Read more
Spiceworks Cloud Help Desk has no more discussions with answers
Splashtop Remote Support has no discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
