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Compare Spiceworks Cloud Help Desk and osTicket 
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At a Glance
Market Segments
Mid-Market (65.8% of reviews)
Small-Business (56.8% of reviews)
Entry-Level Pricing
Free
No pricing available
Spiceworks Cloud Help Desk
Star Rating
(311)4.3 out of 5
Market Segments
Mid-Market (65.8% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 2 pricing plansosTicket
Star Rating
(44)4.4 out of 5
Market Segments
Small-Business (56.8% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Spiceworks Cloud Help Desk excels in ticket creation user experience with a score of 8.2, while osTicket received a higher score of 8.6, indicating a more intuitive interface for creating tickets.
- Reviewers mention that Spiceworks offers superior quality of support with a score of 8.4 compared to osTicket's 6.9, suggesting that users find Spiceworks more responsive and helpful when issues arise.
- G2 users highlight that Spiceworks Cloud Help Desk has a robust customer and contacts database, scoring 9.0, which allows for better management of customer information compared to osTicket's score of 7.3.
- Users on G2 report that osTicket shines in ticket response user experience with a score of 8.7, slightly outperforming Spiceworks' score of 8.3, indicating a more efficient process for responding to tickets.
- Reviewers say that Spiceworks Cloud Help Desk provides better SLA management with a score of 8.8, while osTicket scored 8.0, suggesting that Spiceworks offers more effective tools for managing service level agreements.
- Users report that Spiceworks has a more favorable product direction with a score of 8.1 compared to osTicket's 8.8, indicating that users feel more optimistic about the future development and enhancements of osTicket.
Pricing
Entry-Level Pricing
Spiceworks Cloud Help Desk
Spiceworks Hosts It
Free
Hosted hassle-free in the cloud.
No installation and no hardware.
osTicket
No pricing availableFree Trial
Spiceworks Cloud Help Desk
No trial information availableosTicket
No trial information availableRatings
Meets Requirements
8.6
286
8.8
41
Ease of Use
8.7
287
8.2
41
Ease of Setup
8.7
215
8.0
29
Ease of Admin
8.8
217
8.3
29
Quality of Support
8.4
235
6.9
27
Has the product been a good partner in doing business?
8.9
176
8.4
24
Product Direction (% positive)
8.1
286
8.8
39
Features by Category
Ticket and Case Management
8.2
13
|
Verified
8.6
32
|
Verified
8.3
13
|
Verified
8.7
32
|
Verified
8.8
11
|
Verified
8.0
31
|
Verified
8.3
10
8.4
29
|
Verified
8.8
7
|
Verified
8.0
24
8.8
11
|
Verified
7.7
30
8.1
12
|
Verified
8.3
31
|
Verified
9.0
8
|
Verified
7.3
17
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.3
12
|
Verified
8.1
24
|
Verified
9.3
12
|
Verified
9.0
27
7.5
6
|
Verified
5.3
10
|
Verified
6.0
5
5.3
10
Feature Not Available
4.0
7
Platform
5.8
8
|
Verified
5.4
16
7.4
9
|
Verified
7.1
23
|
Verified
9.2
10
|
Verified
8.8
25
|
Verified
7.5
8
|
Verified
6.8
13
|
Verified
8.3
9
|
Verified
7.2
26
|
Verified
8.0
11
|
Verified
7.8
27
|
Verified
Agentic AI - AWS Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
Feature Not Available
Not enough data
8.8
125
Not enough data
9.3
131
Not enough data
8.2
113
Not enough data
8.2
102
Not enough data
Reporting
8.6
127
Not enough data
8.4
107
Not enough data
Feature Not Available
Not enough data
Access & Usability
8.1
98
Not enough data
8.9
106
Not enough data
8.9
89
Not enough data
Feature Not Available
Not enough data
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Spiceworks Cloud Help Desk and osTicket are categorized as Help Desk
Unique Categories
Spiceworks Cloud Help Desk is categorized as Service Desk
osTicket is categorized as AWS Marketplace
Reviews
Reviewers' Company Size
Spiceworks Cloud Help Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
osTicket
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.9%
Education Management
8.5%
Higher Education
4.9%
Hospital & Health Care
4.6%
Computer Software
2.6%
Other
61.6%
Information Technology and Services
22.7%
Education Management
13.6%
Computer Software
11.4%
Telecommunications
4.5%
Retail
4.5%
Other
43.2%
Alternatives
Discussions
I have a computer repair service and I have customers whom live out of town...how could I use spiceworks to administer routine task through a secure connection?
4 Comments
DK
Looks like a really old question so Spiceworks might not have had this out back then, but the feature is called Remote...Read more
What is Spiceworks Cloud Help Desk used for?
1 Comment
AS
It can be used as your IT helpdesk or HR helpdesk even for your employees or maybe a space where you can gather the feedback from employees Read more
Spiceworks Cloud Help Desk has no more discussions with answers
What is ticket support system?
1 Comment
NO
TicketSupport is OSTicket’s Software as a Service. Where as, OSTicket is typically self-hosted. Read more
osTicket has no more discussions with answers
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