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At a Glance
Market Segments
Enterprise (64.0% of reviews)
Small-Business (69.8% of reviews)
Entry-Level Pricing
Contact Us Per Month
Contact Us
Sonar
Star Rating
(111)4.2 out of 5
Market Segments
Enterprise (64.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Contact Us Per Month
Browse all 2 pricing plansTextline
Star Rating
(365)4.7 out of 5
Market Segments
Small-Business (69.8% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Textline excels in Live Chat functionality with a score of 9.0, while Sonar's score of 8.6 indicates it may not be as robust in this area. Reviewers mention that Textline's live chat feature is intuitive and enhances customer engagement significantly.
- Reviewers mention that Sonar shines in AI capabilities, particularly in AI Text Generation and AI Text Summarization, scoring 8.3 and 7.4 respectively. In contrast, Textline's scores of 5.9 and 8.0 suggest it may not leverage AI as effectively, which users say limits its automation potential.
- Users on G2 highlight that Textline's Bulk SMS feature is highly rated at 9.3, making it a preferred choice for businesses focused on SMS marketing. Sonar's score of 8.6 indicates it may not offer the same level of effectiveness in bulk messaging, as reviewers mention that Textline's interface is more user-friendly for mass communication.
- G2 users report that Textline's Text Scheduler feature, with a score of 9.1, allows for efficient planning of messages, while Sonar's score of 9.2 shows it is competitive but lacks some of the advanced scheduling options that Textline provides. Reviewers say that Textline's scheduling capabilities help streamline their communication strategies.
- Reviewers mention that Sonar's Internationalization capabilities score 8.8, making it a better choice for businesses operating in multiple countries. In comparison, Textline's score of 7.4 suggests it may not cater as effectively to global audiences, which users say is a crucial factor for their operations.
- Users say that Textline's Quality of Support is rated at 9.3, indicating a strong customer service experience, while Sonar's score of 8.8 suggests there may be room for improvement. Reviewers mention that Textline's support team is responsive and helpful, which enhances their overall satisfaction with the product.
Pricing
Entry-Level Pricing
Sonar
Marchex Sonar Core
Contact Us
Per Month
Our standard package for sales, marketers, operations and support.
- Mass message campaigns
- CRM integrations
- Canned responses
Textline
Essentials
Contact Us
The Essentials plan gets you everything the team needs to start texting efficiently.
- 600 Included Message Credits per month
- Multiple departments
- Multiple phone numbers
Free Trial
Sonar
No trial information availableTextline
Free Trial is available
Ratings
Meets Requirements
8.7
101
9.2
332
Ease of Use
8.9
101
9.3
344
Ease of Setup
9.1
35
9.2
299
Ease of Admin
9.2
35
9.1
185
Quality of Support
8.8
87
9.4
327
Has the product been a good partner in doing business?
9.2
38
9.3
185
Product Direction (% positive)
8.6
100
9.1
338
Features by Category
Email Marketing
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Online Marketing
Not enough data
Feature Not Available
Not enough data
8.5
26
Not enough data
Feature Not Available
Not enough data
8.7
26
Not enough data
Feature Not Available
Lead Management
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.9
26
Not enough data
Feature Not Available
Not enough data
7.9
25
Not enough data
Feature Not Available
Not enough data
7.8
25
Not enough data
7.7
26
Campaign Management
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Social
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Reporting & Analytics
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform
Not enough data
8.6
32
Not enough data
8.2
31
Not enough data
9.4
32
Not enough data
Feature Not Available
Not enough data
7.2
32
Not enough data
8.4
31
Not enough data
7.4
31
Agentic AI - Marketing Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
8.2
32
Not enough data
7.1
32
Not enough data
7.7
33
Messenger
8.3
26
|
Verified
Feature Not Available
8.3
22
|
Verified
Feature Not Available
8.6
25
|
Verified
9.1
68
8.1
26
|
Verified
Feature Not Available
Channels
8.0
21
|
Verified
6.7
64
8.0
24
|
Verified
7.2
64
9.0
32
|
Verified
9.2
66
Not enough data
Feature Not Available
8.3
19
|
Verified
Feature Not Available
Customers
8.8
25
|
Verified
8.3
64
8.1
25
|
Verified
8.3
63
8.1
23
|
Verified
7.7
61
8.2
21
|
Verified
7.7
61
8.9
28
|
Verified
Feature Not Available
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrated Workflows
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Repeatability and Reportability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI and Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Sales Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
9.3
43
Not enough data
9.0
43
Not enough data
Feature Not Available
Not enough data
9.2
41
Not enough data
9.3
41
Not enough data
9.3
42
Not enough data
Feature Not Available
Not enough data
9.2
42
Text Messaging
9.1
27
|
Verified
9.2
79
9.3
32
|
Verified
9.4
84
9.2
24
|
Verified
9.2
79
9.1
23
|
Verified
9.2
80
8.8
22
|
Verified
7.8
73
9.1
20
|
Verified
8.6
72
Not enough data
9.0
79
Not enough data
8.7
75
SMS Platform
8.5
24
|
Verified
8.0
72
9.3
20
|
Verified
9.0
73
Not enough data
Feature Not Available
Not enough data
8.1
68
Not enough data
7.3
66
Not enough data
8.0
71
Agentic AI - SMS Marketing
Not enough data
8.9
14
Not enough data
8.8
14
Not enough data
9.0
14
Not enough data
9.0
14
Not enough data
8.5
14
Not enough data
9.2
14
Lead Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Lead Capture
Not enough data
Not enough data
Not enough data
Not enough data
Data Capture
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Customization
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Survey Management
Not enough data
7.7
18
Not enough data
8.1
18
Not enough data
7.5
17
Not enough data
8.6
17
Survey Customization
Not enough data
7.8
17
Not enough data
Feature Not Available
Not enough data
7.4
17
Not enough data
7.4
16
Survey Insights
Not enough data
7.7
16
Not enough data
7.2
16
Not enough data
7.5
16
Not enough data
8.6
16
Agentic AI - Survey
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
Not enough data
8.7
173
Not enough data
8.5
166
Not enough data
8.4
166
Not enough data
9.0
170
Support Automation
Not enough data
8.5
167
Not enough data
8.6
167
Not enough data
8.7
167
Not enough data
8.4
170
Generative AI
Not enough data
7.1
80
Not enough data
6.8
79
Messaging Channels
Not enough data
9.4
67
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.1
65
Administration
Not enough data
8.6
64
Not enough data
8.2
64
Not enough data
7.4
63
Not enough data
7.8
63
Customer Support
Not enough data
9.6
65
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Automation
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
63
Artificial Intelligence
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Communication
Not enough data
8.1
62
Not enough data
9.0
62
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Internal Use
Not enough data
Feature Not Available
Not enough data
9.1
63
Not enough data
8.5
63
Not enough data
Feature Not Available
Not enough data
9.1
62
Not enough data
8.9
63
Analysis
8.2
17
Feature Not Available
8.4
17
|
Verified
8.6
30
9.0
13
Feature Not Available
7.6
15
8.0
29
Campaigns
Not enough data
Feature Not Available
8.4
20
|
Verified
9.0
29
8.6
16
|
Verified
9.3
30
8.7
21
9.6
30
Feature Not Available
Feature Not Available
7.9
18
7.9
29
Engagement
8.2
17
7.1
27
Platform
9.0
19
8.0
28
8.1
16
|
Verified
Feature Not Available
8.8
16
8.0
29
Agentic AI - Mobile Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Features
Not enough data
Feature Not Available
Not enough data
8.5
56
Not enough data
9.3
56
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.5
54
Categories
Categories
Shared Categories
Sonar and Textline are categorized as SMS Marketing, Conversational Marketing, and Mobile Marketing
Unique Categories
Sonar is categorized as Lead Capture and Sales Engagement
Textline is categorized as Conversational Support, HIPAA Compliant Messaging, Marketing Automation, Survey, Proactive Notification, Appointment Reminder, Customer Service Automation, and Live Chat
Reviews
Reviewers' Company Size
Sonar
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Textline
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Real Estate
47.7%
Transportation/Trucking/Railroad
13.5%
Marketing and Advertising
7.2%
Internet
7.2%
Retail
3.6%
Other
20.7%
Hospital & Health Care
6.7%
Health, Wellness and Fitness
6.7%
Consumer Services
5.9%
Insurance
5.6%
Transportation/Trucking/Railroad
4.5%
Other
70.7%
Alternatives
Discussions
how can I setup the auto response txt .
1 Comment
NB
Hello Tajmah - We offer a wide range of abilities to create and schedule automated texts. Happy to help learn more about your specific use and help provide a...Read more
How do I create Sonar pop up notifications?
1 Comment
NB
Hello Michael!
To enable desktop notifications once you log in to Sonar click the Main Menu > Settings > My Account option. From there you will see a...Read more
How do i stop seeing other co-workers texts? What is the maximum number of texts can be added?
1 Comment
NB
Hello Tiffany!
Your team's set up so that you should only see the 'Mine' column. If you are not seeing just that inbox you might want to do a hard...Read more
Is Textline good?
2 Comments
LS
Textline is a great alternative for customer support without compromising your personal phone number Read more
Textline has no more discussions with answers
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