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Compare Solvvy, Zoho Desk, and Zendesk Support

Pricing

 
FREE
$0
/agent/month
Essential
$5
/month
 
PROFESSIONAL
$12
/agent/month
Team
$19
/month
 
ENTERPRISE
$25
/agent/month
Professional
$49
/month
 
Enterprise
$99
/month
 
Free Trial
Free Trial
Free Trial
Solvvy
Free Trial
Zoho Desk
FREE
$0/agent/month
PROFESSIONAL
$12/agent/month
ENTERPRISE
$25/agent/month
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.8
8.7
8.7
Ease of Use
Ease of Use
9.3
8.5
8.6
Ease of Setup
Ease of Setup
8.9
8.2
8.2
Ease of Admin
Ease of Admin
9.2
8.4
8.3
Quality of Support
Quality of Support
9.4
8.2
8.3
Ease of Doing Business With
Ease of Doing Business With
9.7
8.5
8.4
Product Direction (% positive)
Product Direction (% positive)
10.0
8.7
7.6
Meets Requirements
Solvvy
8.8
Zoho Desk
8.7
Zendesk Support
8.7
Ease of Use
Solvvy
9.3
Zoho Desk
8.5
Zendesk Support
8.6
Ease of Setup
Solvvy
8.9
Zoho Desk
8.2
Zendesk Support
8.2
Ease of Admin
Solvvy
9.2
Zoho Desk
8.4
Zendesk Support
8.3
Quality of Support
Solvvy
9.4
Zoho Desk
8.2
Zendesk Support
8.3
Ease of Doing Business With
Solvvy
9.7
Zoho Desk
8.5
Zendesk Support
8.4
Product Direction (% positive)
Solvvy
10.0
Zoho Desk
8.7
Zendesk Support
7.6

Features

Knowledge Share
Knowledge Base
Solvvy
Not enough data available
Zoho Desk
8.7
Zendesk Support
8.6
Searchable Articles
Solvvy
9.7
Zoho Desk
8.6
Zendesk Support
8.6
Community Forums
Solvvy
Not enough data available
Zoho Desk
8.3
Zendesk Support
8.2
Interactive FAQs & Forums
Solvvy
8.6
Zoho Desk
8.4
Zendesk Support
8.2
Interaction
Web Portals
Solvvy
9.4
Zoho Desk
8.5
Zendesk Support
8.6
Forum to Reponse
Solvvy
Not enough data available
Zoho Desk
8.5
Zendesk Support
8.5
Tickets and Tagging
Solvvy
9.0
Zoho Desk
8.8
Zendesk Support
8.9
Live Chat
Solvvy
Not enough data available
Zoho Desk
8.6
Zendesk Support
8.6

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
15.8%
71.4%
38.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
84.2%
23.1%
44.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0%
5.6%
16.7%
Solvvy
Small-Business
15.8%
Mid-Market
84.2%
Enterprise
0%
Zoho Desk
Small-Business
71.4%
Mid-Market
23.1%
Enterprise
5.6%
Zendesk Support
Small-Business
38.5%
Mid-Market
44.7%
Enterprise
16.7%

Reviewers' Industry

 
Internet
31.3%
Information Technology and Services
24.0%
Computer Software
17.8%
 
Computer Software
28.1%
Computer Software
10.4%
Information Technology and Services
15.3%
 
Retail
15.6%
Telecommunications
4.0%
Internet
10.0%
 
Consumer Electronics
6.3%
Marketing and Advertising
4.0%
Marketing and Advertising
4.7%
 
Computer Networking
6.3%
Internet
3.8%
Retail
3.5%
 
Other
12.5%
Other
53.8%
Other
48.8%
Solvvy
Internet
31.3%
Computer Software
28.1%
Retail
15.6%
Consumer Electronics
6.3%
Computer Networking
6.3%
Other
12.5%
Zoho Desk
Information Technology and Services
24.0%
Computer Software
10.4%
Telecommunications
4.0%
Marketing and Advertising
4.0%
Internet
3.8%
Other
53.8%
Zendesk Support
Computer Software
17.8%
Information Technology and Services
15.3%
Internet
10.0%
Marketing and Advertising
4.7%
Retail
3.5%
Other
48.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Laura T.
Administrator

Solvvy has: - Increased customer self-service rates significantly - A sleek interface that is easy for both our team and our customers to use - Actionable data that informs our decision-making Additionally, training Solvvy never feels like a chore,...

G2 User in Maritime

It's fast and intuitive and does exactly what we need for handling emails. They finally launched the iPhone App for the product which works really great!

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
Bryan C.
Administrator

While the product is very efficient for our needs, we understand that the company is still young and has room for improvement. One of the items we've discussed with Solvvy that we would like to see is the capability for Solvvy to generate automated messages...

G2 User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
Solvvy
Most Helpful Favorable Review
Laura T.
Administrator

Solvvy has: - Increased customer self-service rates significantly - A sleek interface that is easy for both our team and our customers to use - Actionable data that informs our decision-making Additionally, training Solvvy never feels like a chore,...

Most Helpful Critical Review
Bryan C.
Administrator

While the product is very efficient for our needs, we understand that the company is still young and has room for improvement. One of the items we've discussed with Solvvy that we would like to see is the capability for Solvvy to generate automated messages...

Zoho Desk
Most Helpful Favorable Review
G2 User in Maritime

It's fast and intuitive and does exactly what we need for handling emails. They finally launched the iPhone App for the product which works really great!

Most Helpful Critical Review
G2 User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Screenshots

 
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Videos

 
No videos provided
Solvvy
Zoho Desk
Zendesk Support
No videos provided

Downloads

 No downloads providedNo downloads provided
Zoho Desk
No downloads provided
Zendesk Support
No downloads provided
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