Compare Solvvy, Zoho Desk, and TeamSupport

Pricing

 
FREE
$0
/agent/month
Support Desk
$50
/ agent / month billed annually
 
PROFESSIONAL
$12
/agent/month
Enterprise
$65
/ agent / month billed annually
 
ENTERPRISE
$25
/agent/month
Private Cloud
Custom
Contact Us for Pricing
 
Free Trial
Free Trial
Free Trial
Solvvy
Free Trial
Zoho Desk
FREE
$0/agent/month
PROFESSIONAL
$12/agent/month
ENTERPRISE
$25/agent/month
Free Trial
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.8
8.7
8.6
Ease of Use
Ease of Use
9.3
8.5
8.7
Ease of Setup
Ease of Setup
8.9
8.1
8.3
Ease of Admin
Ease of Admin
9.2
8.4
8.7
Quality of Support
Quality of Support
9.4
8.2
8.8
Ease of Doing Business With
Ease of Doing Business With
9.7
8.5
9.2
Product Direction (% positive)
Product Direction (% positive)
10.0
8.7
9.0
Meets Requirements
Solvvy
8.8
Zoho Desk
8.7
TeamSupport
8.6
Ease of Use
Solvvy
9.3
Zoho Desk
8.5
TeamSupport
8.7
Ease of Setup
Solvvy
8.9
Zoho Desk
8.1
TeamSupport
8.3
Ease of Admin
Solvvy
9.2
Zoho Desk
8.4
TeamSupport
8.7
Quality of Support
Solvvy
9.4
Zoho Desk
8.2
TeamSupport
8.8
Ease of Doing Business With
Solvvy
9.7
Zoho Desk
8.5
TeamSupport
9.2
Product Direction (% positive)
Solvvy
10.0
Zoho Desk
8.7
TeamSupport
9.0

Features

Knowledge Share
Knowledge Base
Solvvy
Not enough data available
Zoho Desk
8.7
TeamSupport
8.3
Searchable Articles
Solvvy
9.7
Zoho Desk
8.7
TeamSupport
8.3
Community Forums
Solvvy
Not enough data available
Zoho Desk
8.4
TeamSupport
8.0
Interactive FAQs & Forums
Solvvy
8.6
Zoho Desk
8.6
TeamSupport
8.3
Interaction
Web Portals
Solvvy
9.4
Zoho Desk
8.6
TeamSupport
8.7
Forum to Reponse
Solvvy
Not enough data available
Zoho Desk
8.5
TeamSupport
8.4
Tickets and Tagging
Solvvy
9.0
Zoho Desk
8.8
TeamSupport
8.9
Live Chat
Solvvy
Not enough data available
Zoho Desk
8.6
TeamSupport
8.3

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
15.8%
70.5%
40.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
84.2%
23.9%
46.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0%
5.6%
12.4%
Solvvy
Small-Business
15.8%
Mid-Market
84.2%
Enterprise
0%
Zoho Desk
Small-Business
70.5%
Mid-Market
23.9%
Enterprise
5.6%
TeamSupport
Small-Business
40.7%
Mid-Market
46.9%
Enterprise
12.4%

Reviewers' Industry

 
Internet
31.3%
Information Technology and Services
23.5%
Computer Software
26.7%
 
Computer Software
28.1%
Computer Software
10.4%
Information Technology and Services
21.1%
 
Retail
15.6%
Telecommunications
3.9%
Internet
5.4%
 
Consumer Electronics
6.3%
Internet
3.9%
Financial Services
4.2%
 
Computer Networking
6.3%
Marketing and Advertising
3.8%
Hospitality
3.7%
 
Other
12.5%
Other
54.5%
Other
38.9%
Solvvy
Internet
31.3%
Computer Software
28.1%
Retail
15.6%
Consumer Electronics
6.3%
Computer Networking
6.3%
Other
12.5%
Zoho Desk
Information Technology and Services
23.5%
Computer Software
10.4%
Telecommunications
3.9%
Internet
3.9%
Marketing and Advertising
3.8%
Other
54.5%
TeamSupport
Computer Software
26.7%
Information Technology and Services
21.1%
Internet
5.4%
Financial Services
4.2%
Hospitality
3.7%
Other
38.9%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Yael M.
Administrator in Internet

The AI for Customer Support market is really crowded, but Solvvy stands out for being so communicative, responsive, and friendly. Their Customer Success team works quickly and thoroughly to help us get what we need out of Solvvy. They also provide us a...

Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
Yvonne M.
Administrator in Computer Software

Currently, we receive a set of customer questions to train the algorithm, and once we are done matching them to the best articles, we have to send an email to our CSM to request a new set of questions. We would like to have the ability to get more questions...

G2 User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

G2 User in Computer Software

One of my biggest issues is mostly related to the growing pains of TeamSupport, and that would be down time and a full deletion of all our support tickets. (luckily we had backups) There also seems to be some slowness at times and the little bugs that I...

 
Solvvy
Most Helpful Favorable Review
Yael M.
Administrator in Internet

The AI for Customer Support market is really crowded, but Solvvy stands out for being so communicative, responsive, and friendly. Their Customer Success team works quickly and thoroughly to help us get what we need out of Solvvy. They also provide us a...

Most Helpful Critical Review
Yvonne M.
Administrator in Computer Software

Currently, we receive a set of customer questions to train the algorithm, and once we are done matching them to the best articles, we have to send an email to our CSM to request a new set of questions. We would like to have the ability to get more questions...

Zoho Desk
Most Helpful Favorable Review
Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Most Helpful Critical Review
G2 User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
G2 User in Computer Software

One of my biggest issues is mostly related to the growing pains of TeamSupport, and that would be down time and a full deletion of all our support tickets. (luckily we had backups) There also seems to be some slowness at times and the little bugs that I...

Screenshots

 
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Videos

 

TeamSupport: The Customer Support Solution Built for B2B Help Desks

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Zoho Desk
TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

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