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Compare Solvvy, Zoho Desk, and LiveAgent

Pricing

 
FREE
$0
/agent/month
All-inclusive
$39/month
User Seat
 
PROFESSIONAL
$12
/agent/month
Ticket+Chat
$29/month
User Seat
 
ENTERPRISE
$25
/agent/month
Ticket
$9/month
User Seat
 
Free Trial
Free Trial
Free Trial
Solvvy
Free Trial
Zoho Desk
FREE
$0/agent/month
PROFESSIONAL
$12/agent/month
ENTERPRISE
$25/agent/month
Free Trial
LiveAgent
All-inclusive
$39/monthUser Seat
Ticket+Chat
$29/monthUser Seat
Ticket
$9/monthUser Seat
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.8
8.7
8.8
Ease of Use
Ease of Use
9.3
8.5
9.0
Ease of Setup
Ease of Setup
8.9
8.2
8.7
Ease of Admin
Ease of Admin
9.2
8.4
8.9
Quality of Support
Quality of Support
9.4
8.2
9.1
Ease of Doing Business With
Ease of Doing Business With
9.7
8.5
9.1
Product Direction (% positive)
Product Direction (% positive)
10.0
8.7
9.0
Meets Requirements
Solvvy
8.8
Zoho Desk
8.7
LiveAgent
8.8
Ease of Use
Solvvy
9.3
Zoho Desk
8.5
LiveAgent
9.0
Ease of Setup
Solvvy
8.9
Zoho Desk
8.2
LiveAgent
8.7
Ease of Admin
Solvvy
9.2
Zoho Desk
8.4
LiveAgent
8.9
Quality of Support
Solvvy
9.4
Zoho Desk
8.2
LiveAgent
9.1
Ease of Doing Business With
Solvvy
9.7
Zoho Desk
8.5
LiveAgent
9.1
Product Direction (% positive)
Solvvy
10.0
Zoho Desk
8.7
LiveAgent
9.0

Features

Knowledge Share
Knowledge Base
Solvvy
Not enough data available
Zoho Desk
8.7
LiveAgent
9.1
Searchable Articles
Solvvy
9.7
Zoho Desk
8.6
LiveAgent
9.0
Community Forums
Solvvy
Not enough data available
Zoho Desk
8.3
LiveAgent
9.0
Interactive FAQs & Forums
Solvvy
8.6
Zoho Desk
8.4
LiveAgent
8.9
Interaction
Web Portals
Solvvy
9.4
Zoho Desk
8.5
LiveAgent
9.0
Forum to Reponse
Solvvy
Not enough data available
Zoho Desk
8.5
LiveAgent
9.1
Tickets and Tagging
Solvvy
9.0
Zoho Desk
8.8
LiveAgent
9.3
Live Chat
Solvvy
Not enough data available
Zoho Desk
8.6
LiveAgent
9.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
15.8%
71.4%
62.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
84.2%
23.1%
24.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0%
5.6%
13.1%
Solvvy
Small-Business
15.8%
Mid-Market
84.2%
Enterprise
0%
Zoho Desk
Small-Business
71.4%
Mid-Market
23.1%
Enterprise
5.6%
LiveAgent
Small-Business
62.6%
Mid-Market
24.3%
Enterprise
13.1%

Reviewers' Industry

 
Internet
31.3%
Information Technology and Services
24.0%
Information Technology and Services
12.6%
 
Computer Software
28.1%
Computer Software
10.4%
Computer Software
7.4%
 
Retail
15.6%
Telecommunications
4.0%
Internet
5.6%
 
Consumer Electronics
6.3%
Marketing and Advertising
4.0%
Retail
4.5%
 
Computer Networking
6.3%
Internet
3.8%
Marketing and Advertising
4.2%
 
Other
12.5%
Other
53.8%
Other
65.8%
Solvvy
Internet
31.3%
Computer Software
28.1%
Retail
15.6%
Consumer Electronics
6.3%
Computer Networking
6.3%
Other
12.5%
Zoho Desk
Information Technology and Services
24.0%
Computer Software
10.4%
Telecommunications
4.0%
Marketing and Advertising
4.0%
Internet
3.8%
Other
53.8%
LiveAgent
Information Technology and Services
12.6%
Computer Software
7.4%
Internet
5.6%
Retail
4.5%
Marketing and Advertising
4.2%
Other
65.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Ros H.
Administrator in Computer Software

My team have now implemented Solvvy across two support sites and well, the choice as to whether to use this product or not is a no brainer. While the Solvvy instance on one site has a case deflection rate of 8-12%, the other, newer (v2) implementation is...

Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
Most Helpful Critical Review
James S.
Administrator

I wish there was a whitelist button to push specific questions that cant be handled via self help straight to a representative.

G2 User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

G2 User in Environmental Services

I dislike the fact that the system does not have some of the most basic features such as spell check. You also cannot respond to internal transfers very easily. I have to switch to a completely different platform for any questions I may need to ask when I...

 
Solvvy
Most Helpful Favorable Review
Ros H.
Administrator in Computer Software

My team have now implemented Solvvy across two support sites and well, the choice as to whether to use this product or not is a no brainer. While the Solvvy instance on one site has a case deflection rate of 8-12%, the other, newer (v2) implementation is...

Most Helpful Critical Review
James S.
Administrator

I wish there was a whitelist button to push specific questions that cant be handled via self help straight to a representative.

Zoho Desk
Most Helpful Favorable Review
Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Most Helpful Critical Review
G2 User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

LiveAgent
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
G2 User in Environmental Services

I dislike the fact that the system does not have some of the most basic features such as spell check. You also cannot respond to internal transfers very easily. I have to switch to a completely different platform for any questions I may need to ask when I...

Screenshots

 
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Videos

 

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Zoho Desk
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