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Compare Solvvy, Zoho Desk, and HappyFox

Pricing

 
FREE
$0
/agent/month
Mighty
$29
per staff / month
 
PROFESSIONAL
$12
/agent/month
Enterprise
$69
per staff / month
 
ENTERPRISE
$25
/agent/month
Fantastic
$49
per staff / month
 
Enterprise Plus
$89
per staff / month
 
Free Trial
Free Trial
Free Trial Unavailable
Solvvy
Free Trial
Zoho Desk
FREE
$0/agent/month
PROFESSIONAL
$12/agent/month
ENTERPRISE
$25/agent/month
Free Trial
HappyFox
Mighty
$29per staff / month
Enterprise
$69per staff / month
Fantastic
$49per staff / month
Enterprise Plus
$89per staff / month
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.8
8.7
8.9
Ease of Use
Ease of Use
9.3
8.5
9.3
Ease of Setup
Ease of Setup
8.9
8.2
8.9
Ease of Admin
Ease of Admin
9.2
8.4
9.1
Quality of Support
Quality of Support
9.4
8.2
9.2
Ease of Doing Business With
Ease of Doing Business With
9.7
8.5
9.3
Product Direction (% positive)
Product Direction (% positive)
10.0
8.7
9.3
Meets Requirements
Solvvy
8.8
Zoho Desk
8.7
HappyFox
8.9
Ease of Use
Solvvy
9.3
Zoho Desk
8.5
HappyFox
9.3
Ease of Setup
Solvvy
8.9
Zoho Desk
8.2
HappyFox
8.9
Ease of Admin
Solvvy
9.2
Zoho Desk
8.4
HappyFox
9.1
Quality of Support
Solvvy
9.4
Zoho Desk
8.2
HappyFox
9.2
Ease of Doing Business With
Solvvy
9.7
Zoho Desk
8.5
HappyFox
9.3
Product Direction (% positive)
Solvvy
10.0
Zoho Desk
8.7
HappyFox
9.3

Features

Knowledge Share
Knowledge Base
Solvvy
Not enough data available
Zoho Desk
8.7
HappyFox
8.5
Searchable Articles
Solvvy
9.7
Zoho Desk
8.6
HappyFox
8.8
Community Forums
Solvvy
Not enough data available
Zoho Desk
8.3
HappyFox
Not enough data available
Interactive FAQs & Forums
Solvvy
8.6
Zoho Desk
8.4
HappyFox
Not enough data available
Interaction
Web Portals
Solvvy
9.4
Zoho Desk
8.5
HappyFox
7.2
Forum to Reponse
Solvvy
Not enough data available
Zoho Desk
8.5
HappyFox
8.1
Tickets and Tagging
Solvvy
9.0
Zoho Desk
8.8
HappyFox
9.3
Live Chat
Solvvy
Not enough data available
Zoho Desk
8.5
HappyFox
8.1

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
15.8%
71.4%
46.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
84.2%
23.1%
38.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0%
5.6%
15.5%
Solvvy
Small-Business
15.8%
Mid-Market
84.2%
Enterprise
0%
Zoho Desk
Small-Business
71.4%
Mid-Market
23.1%
Enterprise
5.6%
HappyFox
Small-Business
46.4%
Mid-Market
38.1%
Enterprise
15.5%

Reviewers' Industry

 
Internet
31.3%
Information Technology and Services
24.1%
Information Technology and Services
14.1%
 
Computer Software
28.1%
Computer Software
10.5%
Computer Software
12.2%
 
Retail
15.6%
Telecommunications
4.0%
Higher Education
6.4%
 
Consumer Electronics
6.3%
Marketing and Advertising
3.9%
Real Estate
3.8%
 
Computer Networking
6.3%
Internet
3.8%
Education Management
3.8%
 
Other
12.5%
Other
53.8%
Other
59.6%
Solvvy
Internet
31.3%
Computer Software
28.1%
Retail
15.6%
Consumer Electronics
6.3%
Computer Networking
6.3%
Other
12.5%
Zoho Desk
Information Technology and Services
24.1%
Computer Software
10.5%
Telecommunications
4.0%
Marketing and Advertising
3.9%
Internet
3.8%
Other
53.8%
HappyFox
Information Technology and Services
14.1%
Computer Software
12.2%
Higher Education
6.4%
Real Estate
3.8%
Education Management
3.8%
Other
59.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User

Their AI uses our robust Knowledge-base to get the self-service answers to our customers faster than an agent can. With the ability to train the software and see what it does and doesn't solve, we continuously improving Solvvy and our Help Center as we work...

Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

NARAYANA MOORTHY K.
Administrator in Financial Services

HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

G2 User in Education Management

The chat history view is poor. Cant delete chats, the fact that you need to scroll down every time. This should be organised better.

 
Solvvy
Most Helpful Favorable Review
G2 User

Their AI uses our robust Knowledge-base to get the self-service answers to our customers faster than an agent can. With the ability to train the software and see what it does and doesn't solve, we continuously improving Solvvy and our Help Center as we work...

Zoho Desk
Most Helpful Favorable Review
Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Most Helpful Critical Review
G2 User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

HappyFox
Most Helpful Favorable Review
NARAYANA MOORTHY K.
Administrator in Financial Services

HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...

Most Helpful Critical Review
G2 User in Education Management

The chat history view is poor. Cant delete chats, the fact that you need to scroll down every time. This should be organised better.

Screenshots

 
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Videos

 
No videos provided
Solvvy
Zoho Desk
HappyFox
No videos provided

Downloads

 No downloads providedNo downloads provided
Zoho Desk
No downloads provided
HappyFox
No downloads provided
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