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Compare Solvvy, Zoho Desk, and Freshdesk

Pricing

 
FREE
$0
/agent/month
Sprout
Free
for UNLIMITED agents
 
PROFESSIONAL
$12
/agent/month
Blossom
$19
/ agent / month billed annually
 
ENTERPRISE
$25
/agent/month
Garden
$35
/ agent / month billed annually
 
Estate
$49
/ agent / month billed annually
 
Forest
$89
/ agent / month billed annually
 
Free Trial
Free Trial
Free Trial
Solvvy
Free Trial
Zoho Desk
FREE
$0/agent/month
PROFESSIONAL
$12/agent/month
ENTERPRISE
$25/agent/month
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.8
8.7
8.5
Ease of Use
Ease of Use
9.3
8.5
8.8
Ease of Setup
Ease of Setup
8.9
8.2
8.6
Ease of Admin
Ease of Admin
9.2
8.4
8.7
Quality of Support
Quality of Support
9.4
8.2
8.9
Ease of Doing Business With
Ease of Doing Business With
9.7
8.5
8.8
Product Direction (% positive)
Product Direction (% positive)
10.0
8.7
8.6
Meets Requirements
Solvvy
8.8
Zoho Desk
8.7
Freshdesk
8.5
Ease of Use
Solvvy
9.3
Zoho Desk
8.5
Freshdesk
8.8
Ease of Setup
Solvvy
8.9
Zoho Desk
8.2
Freshdesk
8.6
Ease of Admin
Solvvy
9.2
Zoho Desk
8.4
Freshdesk
8.7
Quality of Support
Solvvy
9.4
Zoho Desk
8.2
Freshdesk
8.9
Ease of Doing Business With
Solvvy
9.7
Zoho Desk
8.5
Freshdesk
8.8
Product Direction (% positive)
Solvvy
10.0
Zoho Desk
8.7
Freshdesk
8.6

Features

Knowledge Share
Knowledge Base
Solvvy
Not enough data available
Zoho Desk
8.7
Freshdesk
8.8
Searchable Articles
Solvvy
9.7
Zoho Desk
8.6
Freshdesk
8.6
Community Forums
Solvvy
Not enough data available
Zoho Desk
8.3
Freshdesk
8.4
Interactive FAQs & Forums
Solvvy
8.6
Zoho Desk
8.4
Freshdesk
8.5
Interaction
Web Portals
Solvvy
9.4
Zoho Desk
8.5
Freshdesk
7.2
Forum to Reponse
Solvvy
Not enough data available
Zoho Desk
8.4
Freshdesk
8.5
Tickets and Tagging
Solvvy
9.0
Zoho Desk
8.8
Freshdesk
8.8
Live Chat
Solvvy
Not enough data available
Zoho Desk
8.6
Freshdesk
8.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
15.8%
71.3%
52.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
84.2%
23.1%
36.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0%
5.6%
11.0%
Solvvy
Small-Business
15.8%
Mid-Market
84.2%
Enterprise
0%
Zoho Desk
Small-Business
71.3%
Mid-Market
23.1%
Enterprise
5.6%
Freshdesk
Small-Business
52.7%
Mid-Market
36.3%
Enterprise
11.0%

Reviewers' Industry

 
Internet
31.3%
Information Technology and Services
24.0%
Information Technology and Services
20.4%
 
Computer Software
28.1%
Computer Software
10.5%
Computer Software
14.0%
 
Retail
15.6%
Telecommunications
4.0%
Internet
5.9%
 
Consumer Electronics
6.3%
Marketing and Advertising
3.9%
Education Management
3.7%
 
Computer Networking
6.3%
Internet
3.8%
E-Learning
3.4%
 
Other
12.5%
Other
53.8%
Other
52.6%
Solvvy
Internet
31.3%
Computer Software
28.1%
Retail
15.6%
Consumer Electronics
6.3%
Computer Networking
6.3%
Other
12.5%
Zoho Desk
Information Technology and Services
24.0%
Computer Software
10.5%
Telecommunications
4.0%
Marketing and Advertising
3.9%
Internet
3.8%
Other
53.8%
Freshdesk
Information Technology and Services
20.4%
Computer Software
14.0%
Internet
5.9%
Education Management
3.7%
E-Learning
3.4%
Other
52.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Hilary D.
Administrator

I love the snapshot dashboard; it's clean, easy to read, simple, and yet has everything I need to see right there. The reporting is simple and easy to find what I need to know also. The training process is also simple and extremely user friendly.

Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

The dashboard doesn't have all the information I'd like. The weekly report includes top resolutions and suggestions, I'd like to see this available when I want it.

G2 User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

 
Solvvy
Most Helpful Favorable Review
Hilary D.
Administrator

I love the snapshot dashboard; it's clean, easy to read, simple, and yet has everything I need to see right there. The reporting is simple and easy to find what I need to know also. The training process is also simple and extremely user friendly.

Most Helpful Critical Review
G2 User

The dashboard doesn't have all the information I'd like. The weekly report includes top resolutions and suggestions, I'd like to see this available when I want it.

Zoho Desk
Most Helpful Favorable Review
Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Most Helpful Critical Review
G2 User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Screenshots

 
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Videos

 
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Freshdesk
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