|Ease of Use|
|Ease of Setup|
|Ease of Admin|
|Quality of Support|
|Ease of Doing Business With|
|Product Direction (% positive)|
(50 or fewer emp.)
(> 1000 emp.)
Information Technology and Services
Marketing and Advertising
|Most Helpful Favorable Review|
Solvvy provides right and to the point content from help articles according to users queries. I think it encourages users to find help through articles instead of submitting tickets immediately.
The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...
|Most Helpful Critical Review|
We wish we could receive updates instantly and customize workflows more, but at least the workflow piece is coming soon.
G2 User in Computer Software
I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...
|Ask Solvvy a Question||Ask Zoho Desk a Question|