Compare Solvvy vs Zoho Desk

See this
comparison of Solvvy vs. Zoho Desk
based on data from user reviews. Solvvy rates 4.8/5 stars with 20 reviews. Zoho Desk rates 4.3/5 stars with 1,304 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
FREE
$0
/agent/month
 
PROFESSIONAL
$12
/agent/month
 
ENTERPRISE
$25
/agent/month
 
Free Trial
Free Trial
Solvvy
Free Trial
Zoho Desk
FREE
$0/agent/month
PROFESSIONAL
$12/agent/month
ENTERPRISE
$25/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.8
8.7
Ease of Use
Ease of Use
9.3
8.5
Ease of Setup
Ease of Setup
8.9
8.1
Ease of Admin
Ease of Admin
9.2
8.3
Quality of Support
Quality of Support
9.4
8.2
Ease of Doing Business With
Ease of Doing Business With
9.7
8.5
Product Direction (% positive)
Product Direction (% positive)
10.0
8.7
Meets Requirements
Solvvy
8.8
Zoho Desk
8.7
Ease of Use
Solvvy
9.3
Zoho Desk
8.5
Ease of Setup
Solvvy
8.9
Zoho Desk
8.1
Ease of Admin
Solvvy
9.2
Zoho Desk
8.3
Quality of Support
Solvvy
9.4
Zoho Desk
8.2
Ease of Doing Business With
Solvvy
9.7
Zoho Desk
8.5
Product Direction (% positive)
Solvvy
10.0
Zoho Desk
8.7

Features

Knowledge Share
Knowledge Base
Solvvy
Not enough data available
Zoho Desk
8.7
Searchable Articles
Solvvy
9.7
Zoho Desk
8.6
Community Forums
Solvvy
Not enough data available
Zoho Desk
8.3
Interactive FAQs & Forums
Solvvy
8.6
Zoho Desk
8.5
Interaction
Web Portals
Solvvy
9.4
Zoho Desk
8.6
Forum to Reponse
Solvvy
Not enough data available
Zoho Desk
8.5
Tickets and Tagging
Solvvy
9.0
Zoho Desk
8.8
Live Chat
Solvvy
Not enough data available
Zoho Desk
8.7

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
15.0%
70.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
85.0%
23.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0%
6.0%
Solvvy
Small-Business
15.0%
Mid-Market
85.0%
Enterprise
0%
Zoho Desk
Small-Business
70.2%
Mid-Market
23.8%
Enterprise
6.0%

Reviewers' Industry

 
Internet
25.0%
Information Technology and Services
23.1%
 
Computer Software
25.0%
Computer Software
10.2%
 
Retail
15.0%
Telecommunications
4.0%
 
Computer Networking
10.0%
Internet
3.8%
 
Media Production
5.0%
Marketing and Advertising
3.7%
 
Other
20.0%
Other
55.2%
Solvvy
Internet
25.0%
Computer Software
25.0%
Retail
15.0%
Computer Networking
10.0%
Media Production
5.0%
Other
20.0%
Zoho Desk
Information Technology and Services
23.1%
Computer Software
10.2%
Telecommunications
4.0%
Internet
3.8%
Marketing and Advertising
3.7%
Other
55.2%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User

Solvvy provides right and to the point content from help articles according to users queries. I think it encourages users to find help through articles instead of submitting tickets immediately.

Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Most Helpful Critical Review
Most Helpful Critical Review
Jordan P.
Administrator in Internet

We wish we could receive updates instantly and customize workflows more, but at least the workflow piece is coming soon.

G2 User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
Solvvy
Most Helpful Favorable Review
G2 User

Solvvy provides right and to the point content from help articles according to users queries. I think it encourages users to find help through articles instead of submitting tickets immediately.

Most Helpful Critical Review
Jordan P.
Administrator in Internet

We wish we could receive updates instantly and customize workflows more, but at least the workflow piece is coming soon.

Zoho Desk
Most Helpful Favorable Review
Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Most Helpful Critical Review
G2 User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Screenshots

 
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Videos

 
Solvvy
Zoho Desk
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