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Compare Solvvy, Zendesk Support, and TeamSupport

Pricing

 
Essential
$5
/month
Support Desk
$50
/ agent / month billed annually
 
Team
$19
/month
Enterprise
$65
/ agent / month billed annually
 
Professional
$49
/month
Private Cloud
Custom
Contact Us for Pricing
 
Enterprise
$99
/month
 
Free Trial
Free Trial
Free Trial
Solvvy
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.8
8.7
8.6
Ease of Use
Ease of Use
9.3
8.6
8.6
Ease of Setup
Ease of Setup
8.9
8.2
8.3
Ease of Admin
Ease of Admin
9.2
8.3
8.7
Quality of Support
Quality of Support
9.4
8.3
8.8
Ease of Doing Business With
Ease of Doing Business With
9.7
8.4
9.2
Product Direction (% positive)
Product Direction (% positive)
10.0
7.6
9.0
Meets Requirements
Solvvy
8.8
Zendesk Support
8.7
TeamSupport
8.6
Ease of Use
Solvvy
9.3
Zendesk Support
8.6
TeamSupport
8.6
Ease of Setup
Solvvy
8.9
Zendesk Support
8.2
TeamSupport
8.3
Ease of Admin
Solvvy
9.2
Zendesk Support
8.3
TeamSupport
8.7
Quality of Support
Solvvy
9.4
Zendesk Support
8.3
TeamSupport
8.8
Ease of Doing Business With
Solvvy
9.7
Zendesk Support
8.4
TeamSupport
9.2
Product Direction (% positive)
Solvvy
10.0
Zendesk Support
7.6
TeamSupport
9.0

Features

Knowledge Share
Knowledge Base
Solvvy
Not enough data available
Zendesk Support
8.6
TeamSupport
8.3
Searchable Articles
Solvvy
9.7
Zendesk Support
8.6
TeamSupport
8.3
Community Forums
Solvvy
Not enough data available
Zendesk Support
8.2
TeamSupport
8.1
Interactive FAQs & Forums
Solvvy
8.6
Zendesk Support
8.2
TeamSupport
8.3
Interaction
Web Portals
Solvvy
9.4
Zendesk Support
8.6
TeamSupport
8.7
Forum to Reponse
Solvvy
Not enough data available
Zendesk Support
8.5
TeamSupport
8.4
Tickets and Tagging
Solvvy
9.0
Zendesk Support
8.9
TeamSupport
8.8
Live Chat
Solvvy
Not enough data available
Zendesk Support
8.6
TeamSupport
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
15.8%
38.4%
40.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
84.2%
44.9%
47.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0%
16.7%
11.8%
Solvvy
Small-Business
15.8%
Mid-Market
84.2%
Enterprise
0%
Zendesk Support
Small-Business
38.4%
Mid-Market
44.9%
Enterprise
16.7%
TeamSupport
Small-Business
40.8%
Mid-Market
47.4%
Enterprise
11.8%

Reviewers' Industry

 
Internet
31.3%
Computer Software
17.8%
Computer Software
26.6%
 
Computer Software
28.1%
Information Technology and Services
15.2%
Information Technology and Services
21.0%
 
Retail
15.6%
Internet
10.0%
Internet
5.6%
 
Consumer Electronics
6.3%
Marketing and Advertising
4.8%
Financial Services
4.4%
 
Computer Networking
6.3%
Retail
3.4%
Hospitality
3.7%
 
Other
12.5%
Other
48.8%
Other
38.6%
Solvvy
Internet
31.3%
Computer Software
28.1%
Retail
15.6%
Consumer Electronics
6.3%
Computer Networking
6.3%
Other
12.5%
Zendesk Support
Computer Software
17.8%
Information Technology and Services
15.2%
Internet
10.0%
Marketing and Advertising
4.8%
Retail
3.4%
Other
48.8%
TeamSupport
Computer Software
26.6%
Information Technology and Services
21.0%
Internet
5.6%
Financial Services
4.4%
Hospitality
3.7%
Other
38.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User

I like the simplicity of Solvvy. It's not a complicated experience for the customer and takes on most of the work of self-servicing for the customer. The suggested answers are not just the articles, but consumable snippets from articles that directly answer...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
Yvonne M.
Administrator in Computer Software

Currently, we receive a set of customer questions to train the algorithm, and once we are done matching them to the best articles, we have to send an email to our CSM to request a new set of questions. We would like to have the ability to get more questions...

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

D R.
User

Team support often has slowness issues, and will sometimes freeze, causing my teammates and me to lose responses we're typing. Also, sometimes when customers replied, the ticket would not get bolded or indicate to me that there was a response. I also...

 
Solvvy
Most Helpful Favorable Review
G2 User

I like the simplicity of Solvvy. It's not a complicated experience for the customer and takes on most of the work of self-servicing for the customer. The suggested answers are not just the articles, but consumable snippets from articles that directly answer...

Most Helpful Critical Review
Yvonne M.
Administrator in Computer Software

Currently, we receive a set of customer questions to train the algorithm, and once we are done matching them to the best articles, we have to send an email to our CSM to request a new set of questions. We would like to have the ability to get more questions...

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
D R.
User

Team support often has slowness issues, and will sometimes freeze, causing my teammates and me to lose responses we're typing. Also, sometimes when customers replied, the ticket would not get bolded or indicate to me that there was a response. I also...

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Videos

 
No videos provided

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Solvvy
Zendesk Support
No videos provided
TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

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