Join the 1500 companies using G2 Track to manage SaaS spend, usage, contracts & compliance.
Compare Solvvy, Zendesk Support, and HappyFox

Pricing

 
Essential
$5
/month
Mighty
$29
per staff / month
 
Team
$19
/month
Enterprise
$69
per staff / month
 
Professional
$49
/month
Fantastic
$49
per staff / month
 
Enterprise
$99
/month
Enterprise Plus
$89
per staff / month
 
Free Trial
Free Trial
Free Trial Unavailable
Solvvy
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial
HappyFox
Mighty
$29per staff / month
Enterprise
$69per staff / month
Fantastic
$49per staff / month
Enterprise Plus
$89per staff / month
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.8
8.7
8.9
Ease of Use
Ease of Use
9.3
8.6
9.3
Ease of Setup
Ease of Setup
8.9
8.2
8.9
Ease of Admin
Ease of Admin
9.2
8.3
9.1
Quality of Support
Quality of Support
9.4
8.3
9.2
Ease of Doing Business With
Ease of Doing Business With
9.7
8.4
9.3
Product Direction (% positive)
Product Direction (% positive)
10.0
7.6
9.2
Meets Requirements
Solvvy
8.8
Zendesk Support
8.7
HappyFox
8.9
Ease of Use
Solvvy
9.3
Zendesk Support
8.6
HappyFox
9.3
Ease of Setup
Solvvy
8.9
Zendesk Support
8.2
HappyFox
8.9
Ease of Admin
Solvvy
9.2
Zendesk Support
8.3
HappyFox
9.1
Quality of Support
Solvvy
9.4
Zendesk Support
8.3
HappyFox
9.2
Ease of Doing Business With
Solvvy
9.7
Zendesk Support
8.4
HappyFox
9.3
Product Direction (% positive)
Solvvy
10.0
Zendesk Support
7.6
HappyFox
9.2

Features

Knowledge Share
Knowledge Base
Solvvy
Not enough data available
Zendesk Support
8.6
HappyFox
8.5
Searchable Articles
Solvvy
9.7
Zendesk Support
8.6
HappyFox
8.8
Community Forums
Solvvy
Not enough data available
Zendesk Support
8.2
HappyFox
Not enough data available
Interactive FAQs & Forums
Solvvy
8.6
Zendesk Support
8.2
HappyFox
Not enough data available
Interaction
Web Portals
Solvvy
9.4
Zendesk Support
8.6
HappyFox
7.4
Forum to Reponse
Solvvy
Not enough data available
Zendesk Support
8.5
HappyFox
8.1
Tickets and Tagging
Solvvy
9.0
Zendesk Support
8.9
HappyFox
9.3
Live Chat
Solvvy
Not enough data available
Zendesk Support
8.6
HappyFox
8.1

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
15.8%
38.4%
45.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
84.2%
44.9%
38.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0%
16.7%
15.3%
Solvvy
Small-Business
15.8%
Mid-Market
84.2%
Enterprise
0%
Zendesk Support
Small-Business
38.4%
Mid-Market
44.9%
Enterprise
16.7%
HappyFox
Small-Business
45.9%
Mid-Market
38.8%
Enterprise
15.3%

Reviewers' Industry

 
Internet
31.3%
Computer Software
17.8%
Information Technology and Services
14.0%
 
Computer Software
28.1%
Information Technology and Services
15.2%
Computer Software
12.1%
 
Retail
15.6%
Internet
10.0%
Higher Education
6.4%
 
Consumer Electronics
6.3%
Marketing and Advertising
4.8%
Real Estate
3.8%
 
Computer Networking
6.3%
Retail
3.4%
Education Management
3.8%
 
Other
12.5%
Other
48.8%
Other
59.9%
Solvvy
Internet
31.3%
Computer Software
28.1%
Retail
15.6%
Consumer Electronics
6.3%
Computer Networking
6.3%
Other
12.5%
Zendesk Support
Computer Software
17.8%
Information Technology and Services
15.2%
Internet
10.0%
Marketing and Advertising
4.8%
Retail
3.4%
Other
48.8%
HappyFox
Information Technology and Services
14.0%
Computer Software
12.1%
Higher Education
6.4%
Real Estate
3.8%
Education Management
3.8%
Other
59.9%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User

I like the simplicity of Solvvy. It's not a complicated experience for the customer and takes on most of the work of self-servicing for the customer. The suggested answers are not just the articles, but consumable snippets from articles that directly answer...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

NARAYANA MOORTHY K.
Administrator in Financial Services

HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...

Most Helpful Critical Review
Most Helpful Critical Review
Yvonne M.
Administrator in Computer Software

Currently, we receive a set of customer questions to train the algorithm, and once we are done matching them to the best articles, we have to send an email to our CSM to request a new set of questions. We would like to have the ability to get more questions...

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

G2 User in Education Management

The chat history view is poor. Cant delete chats, the fact that you need to scroll down every time. This should be organised better.

 
Solvvy
Most Helpful Favorable Review
G2 User

I like the simplicity of Solvvy. It's not a complicated experience for the customer and takes on most of the work of self-servicing for the customer. The suggested answers are not just the articles, but consumable snippets from articles that directly answer...

Most Helpful Critical Review
Yvonne M.
Administrator in Computer Software

Currently, we receive a set of customer questions to train the algorithm, and once we are done matching them to the best articles, we have to send an email to our CSM to request a new set of questions. We would like to have the ability to get more questions...

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

HappyFox
Most Helpful Favorable Review
NARAYANA MOORTHY K.
Administrator in Financial Services

HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...

Most Helpful Critical Review
G2 User in Education Management

The chat history view is poor. Cant delete chats, the fact that you need to scroll down every time. This should be organised better.

Screenshots

 
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Videos

 
No videos providedNo videos provided
Solvvy
Zendesk Support
No videos provided
HappyFox
No videos provided

Downloads

 No downloads providedNo downloads provided
Zendesk Support
No downloads provided
HappyFox
No downloads provided
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