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Compare Solvvy, Zendesk Support, and Freshdesk

Pricing

 
Essential
$5
/month
Sprout
Free
for UNLIMITED agents
 
Team
$19
/month
Blossom
$19
/ agent / month billed annually
 
Professional
$49
/month
Garden
$35
/ agent / month billed annually
 
Enterprise
$99
/month
Estate
$49
/ agent / month billed annually
 
Forest
$89
/ agent / month billed annually
 
Free Trial
Free Trial
Free Trial
Solvvy
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.8
8.7
8.5
Ease of Use
Ease of Use
9.3
8.6
8.8
Ease of Setup
Ease of Setup
8.9
8.2
8.6
Ease of Admin
Ease of Admin
9.2
8.3
8.7
Quality of Support
Quality of Support
9.4
8.3
8.9
Ease of Doing Business With
Ease of Doing Business With
9.7
8.4
8.8
Product Direction (% positive)
Product Direction (% positive)
10.0
7.6
8.6
Meets Requirements
Solvvy
8.8
Zendesk Support
8.7
Freshdesk
8.5
Ease of Use
Solvvy
9.3
Zendesk Support
8.6
Freshdesk
8.8
Ease of Setup
Solvvy
8.9
Zendesk Support
8.2
Freshdesk
8.6
Ease of Admin
Solvvy
9.2
Zendesk Support
8.3
Freshdesk
8.7
Quality of Support
Solvvy
9.4
Zendesk Support
8.3
Freshdesk
8.9
Ease of Doing Business With
Solvvy
9.7
Zendesk Support
8.4
Freshdesk
8.8
Product Direction (% positive)
Solvvy
10.0
Zendesk Support
7.6
Freshdesk
8.6

Features

Knowledge Share
Knowledge Base
Solvvy
Not enough data available
Zendesk Support
8.6
Freshdesk
8.8
Searchable Articles
Solvvy
9.7
Zendesk Support
8.6
Freshdesk
8.6
Community Forums
Solvvy
Not enough data available
Zendesk Support
8.2
Freshdesk
8.4
Interactive FAQs & Forums
Solvvy
8.6
Zendesk Support
8.2
Freshdesk
8.5
Interaction
Web Portals
Solvvy
9.4
Zendesk Support
8.6
Freshdesk
7.2
Forum to Reponse
Solvvy
Not enough data available
Zendesk Support
8.5
Freshdesk
8.5
Tickets and Tagging
Solvvy
9.0
Zendesk Support
8.9
Freshdesk
8.8
Live Chat
Solvvy
Not enough data available
Zendesk Support
8.6
Freshdesk
8.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
15.8%
38.5%
52.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
84.2%
44.8%
36.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0%
16.7%
10.9%
Solvvy
Small-Business
15.8%
Mid-Market
84.2%
Enterprise
0%
Zendesk Support
Small-Business
38.5%
Mid-Market
44.8%
Enterprise
16.7%
Freshdesk
Small-Business
52.7%
Mid-Market
36.4%
Enterprise
10.9%

Reviewers' Industry

 
Internet
31.3%
Computer Software
17.8%
Information Technology and Services
20.4%
 
Computer Software
28.1%
Information Technology and Services
15.3%
Computer Software
13.9%
 
Retail
15.6%
Internet
10.0%
Internet
5.9%
 
Consumer Electronics
6.3%
Marketing and Advertising
4.8%
Education Management
3.7%
 
Computer Networking
6.3%
Retail
3.5%
E-Learning
3.4%
 
Other
12.5%
Other
48.7%
Other
52.7%
Solvvy
Internet
31.3%
Computer Software
28.1%
Retail
15.6%
Consumer Electronics
6.3%
Computer Networking
6.3%
Other
12.5%
Zendesk Support
Computer Software
17.8%
Information Technology and Services
15.3%
Internet
10.0%
Marketing and Advertising
4.8%
Retail
3.5%
Other
48.7%
Freshdesk
Information Technology and Services
20.4%
Computer Software
13.9%
Internet
5.9%
Education Management
3.7%
E-Learning
3.4%
Other
52.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Ros H.
Administrator in Computer Software

My team have now implemented Solvvy across two support sites and well, the choice as to whether to use this product or not is a no brainer. While the Solvvy instance on one site has a case deflection rate of 8-12%, the other, newer (v2) implementation is...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
James S.
Administrator

I wish there was a whitelist button to push specific questions that cant be handled via self help straight to a representative.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

 
Solvvy
Most Helpful Favorable Review
Ros H.
Administrator in Computer Software

My team have now implemented Solvvy across two support sites and well, the choice as to whether to use this product or not is a no brainer. While the Solvvy instance on one site has a case deflection rate of 8-12%, the other, newer (v2) implementation is...

Most Helpful Critical Review
James S.
Administrator

I wish there was a whitelist button to push specific questions that cant be handled via self help straight to a representative.

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Screenshots

 
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Videos

 
No videos provided
Solvvy
Zendesk Support
No videos provided
Freshdesk
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