Compare Solvvy and WhosOn
See this
side-by-side comparison of Solvvy vs. WhosOn
based on preference data from user reviews. Solvvy rates 4.6/5 stars with 82 reviews. By contrast, WhosOn rates 3.8/5 stars with 10 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
Solvvy vs WhosOn
- Reviewers felt that Solvvy meets the needs of their business better than WhosOn.
- When comparing quality of ongoing product support, reviewers felt that Solvvy is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Solvvy over WhosOn.
Categories
Shared Categories
Solvvy and WhosOn are categorized as Customer Self-Service
Pricing
Standard
$< 50,000 annual customer service requests
Pro
$$< 500,000 annual customer service requests
Enterprise
$$$500,000+ annual requests or complex requirements
Free Trial
WhosOn on-premises edition
$46per month
WhosOn cloud edition
$33per month
‐
Free Trial
Ratings
Meets Requirements
Solvvy
Responses: 74
WhosOn
Responses: 9
Ease of Use
Solvvy
Responses: 73
WhosOn
Responses: 10
Ease of Setup
Solvvy
Responses: 57
WhosOn
Not enough data availableEase of Admin
Solvvy
Responses: 58
WhosOn
Not enough data availableQuality of Support
Solvvy
Responses: 72
WhosOn
Responses: 9
Ease of Doing Business With
Solvvy
Responses: 58
WhosOn
Not enough data availableProduct Direction (% positive)
Solvvy
Responses: 72
WhosOn
Responses: 10
Features
Knowledge Share
Knowledge Base
Solvvy
Responses: 8
WhosOn
Searchable Articles
Solvvy
Responses: 45
WhosOn
Community Forums
Solvvy
Responses: 10
WhosOn
Interactive FAQs & Forums
Solvvy
Responses: 17
WhosOn
Interaction
Web Portals
Solvvy
Responses: 33
WhosOn
Forum to Reponse
Solvvy
Responses: 16
WhosOn
Tickets and Tagging
Solvvy
Responses: 32
WhosOn
Live Chat
Solvvy
Responses: 23
WhosOn
Responses: 6
Reviewers' Company Size
Reviewers of both Solvvy and WhosOn were most often representing companies in the Mid-Market segment.
Small-Business
(50 or fewer emp.)
Solvvy
WhosOn
Mid-Market
(51-1000 emp.)
Solvvy
WhosOn
Enterprise
(> 1000 emp.)
Solvvy
WhosOn
Reviewers' Industry
Computer Software
20.0%
Internet
12.5%
Retail
8.8%
Consumer Services
6.3%
Consumer Goods
6.3%
Other
46.3%
Internet
30.0%
Wholesale
10.0%
Real Estate
10.0%
Marketing and Advertising
10.0%
Hospital & Health Care
10.0%
Other
30.0%
Reviews
Most Helpful Favorable Review
Steven R.
Administrator in Retail
I enjoy brainstorming with the team and overcoming customer challenges from an automation standpoint. Customers want immediate answers with little to no effort in receiving support. Solvvy gives you the best of both worlds.
User in Automotive
I like how easy and functional is, it is very intuitive to use
Most Helpful Critical Review
Administrator in Marketing and Advertising
Their user experience for the customer has declined since we first joined. Customers complain regularly about the experience now, and even though we might see 15% customers getting their answers straight away, that means 85% of our customers are just having...
Administrator in Internet
The default chat settings for operators are not ideal for our team, so we do have to go through the hassle of ensuring everyone has the correct settings, especially in terms of availability when seemingly idle.
Top Alternatives
Discussions
Does Solvvy offer a free trial?
1 comment
Offical Response from Solvvy
Yes, Solvvy provides a two-week free trial to help you determine if it's the right solution for you. Signing up is easy, just navigate to our Live Demo form:...Read more
How long does it take to implement Solvvy?
1 comment
Offical Response from Solvvy
Implementing Solvvy only takes 1 - 2 weeks.Read more
Who are Solvvy's customers?
1 comment
Offical Response from Solvvy
Solvvy has close to 100 customers ranging from small, large, to post-IPO businesses. To learn more about our customers, and hear their testimonials, you can...Read more
WhosOn has no discussions with answers
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