I enjoy brainstorming with the team and overcoming customer challenges from an automation standpoint. Customers want immediate answers with little to no effort in receiving support. Solvvy gives you the best of both worlds.
I like how easy and functional is, it is very intuitive to use
Their user experience for the customer has declined since we first joined. Customers complain regularly about the experience now, and even though we might see 15% customers getting their answers straight away, that means 85% of our customers are just having...
The default chat settings for operators are not ideal for our team, so we do have to go through the hassle of ensuring everyone has the correct settings, especially in terms of availability when seemingly idle.