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Compare Solvvy and WhosOn

See this
side-by-side comparison of Solvvy vs. WhosOn
based on preference data from user reviews. Solvvy rates 4.6/5 stars with 82 reviews. By contrast, WhosOn rates 3.8/5 stars with 10 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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Solvvy
Solvvy
(82)
4.6 out of 5
Solvvy
Optimized for quick response
WhosOn
WhosOn
(10)
3.8 out of 5
WhosOn
Star Rating
Market Segments
Solvvy
Solvvy
Mid-Market (85.0% of reviews)
WhosOn
WhosOn
Mid-Market (60.0% of reviews)
Entry Level Price
Solvvy
Solvvy
$ < 50,000 annual customer service requests
WhosOn
WhosOn
$46 per month

Solvvy vs WhosOn

  • Reviewers felt that Solvvy meets the needs of their business better than WhosOn.
  • When comparing quality of ongoing product support, reviewers felt that Solvvy is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of Solvvy over WhosOn.
Categories
Shared Categories
Solvvy
Solvvy
WhosOn
WhosOn
Solvvy and WhosOn are categorized as Customer Self-Service
Unique Categories
Solvvy
Solvvy is categorized as Chatbots
WhosOn
WhosOn is categorized as Live Chat
Pricing
Solvvy
Solvvy Pricing
Standard
$< 50,000 annual customer service requests
Pro
$$< 500,000 annual customer service requests
Enterprise
$$$500,000+ annual requests or complex requirements
Free Trial
WhosOn
WhosOn Pricing
WhosOn on-premises edition
$46per month
WhosOn cloud edition
$33per month
Free Trial
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Ratings
Meets Requirements
Solvvy
Solvvy
8.7
Responses: 74
WhosOn
WhosOn
7.8
Responses: 9
Ease of Use
Solvvy
Solvvy
8.8
Responses: 73
WhosOn
WhosOn
7.3
Responses: 10
Ease of Setup
Solvvy
Solvvy
8.5
Responses: 57
WhosOn
WhosOn
Not enough data available
Ease of Admin
Solvvy
Solvvy
8.7
Responses: 58
WhosOn
WhosOn
Not enough data available
Quality of Support
Solvvy
Solvvy
9.2
Responses: 72
WhosOn
WhosOn
7.8
Responses: 9
Ease of Doing Business With
Solvvy
Solvvy
9.5
Responses: 58
WhosOn
WhosOn
Not enough data available
Product Direction (% positive)
Solvvy
Solvvy
9.5
Responses: 72
WhosOn
WhosOn
8.8
Responses: 10
Features
Knowledge Share
Knowledge Base
Solvvy
Solvvy
7.9
Responses: 8
WhosOn
WhosOn
Feature Not Available
Searchable Articles
Solvvy
Solvvy
8.2
Responses: 45
WhosOn
WhosOn
Feature Not Available
Community Forums
Solvvy
Solvvy
7.2
Responses: 10
WhosOn
WhosOn
Feature Not Available
Interactive FAQs & Forums
Solvvy
Solvvy
7.4
Responses: 17
WhosOn
WhosOn
Feature Not Available
Interaction
Web Portals
Solvvy
Solvvy
8.5
Responses: 33
WhosOn
WhosOn
Feature Not Available
Forum to Reponse
Solvvy
Solvvy
7.9
Responses: 16
WhosOn
WhosOn
Feature Not Available
Tickets and Tagging
Solvvy
Solvvy
7.8
Responses: 32
WhosOn
WhosOn
Not enough data available
Live Chat
Solvvy
Solvvy
8.4
Responses: 23
WhosOn
WhosOn
8.9
Responses: 6
Reviewers' Company Size
Reviewers of both Solvvy and WhosOn were most often representing companies in the Mid-Market segment.
Small-Business
(50 or fewer emp.)
Solvvy
Solvvy
15.0%
WhosOn
WhosOn
30.0%
Mid-Market
(51-1000 emp.)
Solvvy
Solvvy
85.0%
WhosOn
WhosOn
60.0%
Enterprise
(> 1000 emp.)
Solvvy
Solvvy
0%
WhosOn
WhosOn
10.0%
Reviewers' Industry
Solvvy
Solvvy Industry
Computer Software
20.0%
Internet
12.5%
Retail
8.8%
Consumer Services
6.3%
Consumer Goods
6.3%
Other
46.3%
WhosOn
WhosOn Industry
Internet
30.0%
Wholesale
10.0%
Real Estate
10.0%
Marketing and Advertising
10.0%
Hospital & Health Care
10.0%
Other
30.0%
Reviews
Most Helpful Favorable Review
Solvvy
Steven R.
Administrator in Retail

I enjoy brainstorming with the team and overcoming customer challenges from an automation standpoint. Customers want immediate answers with little to no effort in receiving support. Solvvy gives you the best of both worlds.

WhosOn
G
User in Automotive

I like how easy and functional is, it is very intuitive to use

Most Helpful Critical Review
Solvvy
GI
Administrator in Marketing and Advertising

Their user experience for the customer has declined since we first joined. Customers complain regularly about the experience now, and even though we might see 15% customers getting their answers straight away, that means 85% of our customers are just having...

WhosOn
GI
Administrator in Internet

The default chat settings for operators are not ideal for our team, so we do have to go through the hassle of ensuring everyone has the correct settings, especially in terms of availability when seemingly idle.

Discussions
Solvvy
Solvvy Discussions
Does Solvvy offer a free trial?
1 comment
Offical Response from Solvvy
Yes, Solvvy provides a two-week free trial to help you determine if it's the right solution for you. Signing up is easy, just navigate to our Live Demo form:...Read more
How long does it take to implement Solvvy?
1 comment
Offical Response from Solvvy
Implementing Solvvy only takes 1 - 2 weeks.Read more
Who are Solvvy's customers?
1 comment
Offical Response from Solvvy
Solvvy has close to 100 customers ranging from small, large, to post-IPO businesses. To learn more about our customers, and hear their testimonials, you can...Read more
WhosOn
WhosOn Discussions
Monty the Mongoose crying
WhosOn has no discussions with answers
Screenshots
Videos
Solvvy
Solvvy Videos
Video Preview
WhosOn
WhosOn Videos
No videos provided
Downloads
WhosOn
WhosOn Downloads
No downloads provided
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