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Compare Solvvy, Whatfix, and Zoho Desk

Pricing

 
FREE
$0
/agent/month
 
PROFESSIONAL
$12
/agent/month
 
ENTERPRISE
$25
/agent/month
 
Free Trial
Free Trial
Free Trial
Solvvy
Free Trial
Whatfix
Free Trial
Zoho Desk
FREE
$0/agent/month
PROFESSIONAL
$12/agent/month
ENTERPRISE
$25/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.8
8.9
8.7
Ease of Use
Ease of Use
9.3
8.9
8.5
Ease of Setup
Ease of Setup
8.9
8.1
8.2
Ease of Admin
Ease of Admin
9.2
8.3
8.4
Quality of Support
Quality of Support
9.4
9.9
8.2
Ease of Doing Business With
Ease of Doing Business With
9.7
9.3
8.5
Product Direction (% positive)
Product Direction (% positive)
10.0
9.7
8.7
Meets Requirements
Solvvy
8.8
Whatfix
8.9
Zoho Desk
8.7
Ease of Use
Solvvy
9.3
Whatfix
8.9
Zoho Desk
8.5
Ease of Setup
Solvvy
8.9
Whatfix
8.1
Zoho Desk
8.2
Ease of Admin
Solvvy
9.2
Whatfix
8.3
Zoho Desk
8.4
Quality of Support
Solvvy
9.4
Whatfix
9.9
Zoho Desk
8.2
Ease of Doing Business With
Solvvy
9.7
Whatfix
9.3
Zoho Desk
8.5
Product Direction (% positive)
Solvvy
10.0
Whatfix
9.7
Zoho Desk
8.7

Features

Knowledge Share
Knowledge Base
Solvvy
Not enough data available
Whatfix
9.0
Zoho Desk
8.7
Searchable Articles
Solvvy
9.7
Whatfix
9.0
Zoho Desk
8.6
Community Forums
Solvvy
Not enough data available
Whatfix
Not enough data available
Zoho Desk
8.3
Interactive FAQs & Forums
Solvvy
8.6
Whatfix
8.6
Zoho Desk
8.4
Interaction
Web Portals
Solvvy
9.4
Whatfix
9.6
Zoho Desk
8.5
Forum to Reponse
Solvvy
Not enough data available
Whatfix
10.0
Zoho Desk
8.5
Tickets and Tagging
Solvvy
9.0
Whatfix
10.0
Zoho Desk
8.8
Live Chat
Solvvy
Not enough data available
Whatfix
10.0
Zoho Desk
8.6

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
15.8%
41.3%
71.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
84.2%
34.8%
23.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0%
23.9%
5.6%
Solvvy
Small-Business
15.8%
Mid-Market
84.2%
Enterprise
0%
Whatfix
Small-Business
41.3%
Mid-Market
34.8%
Enterprise
23.9%
Zoho Desk
Small-Business
71.4%
Mid-Market
23.0%
Enterprise
5.6%

Reviewers' Industry

 
Internet
31.3%
Computer Software
28.1%
Information Technology and Services
23.9%
 
Computer Software
28.1%
Information Technology and Services
17.5%
Computer Software
10.5%
 
Retail
15.6%
Consumer Goods
8.8%
Telecommunications
4.0%
 
Consumer Electronics
6.3%
Internet
7.0%
Marketing and Advertising
3.9%
 
Computer Networking
6.3%
Telecommunications
3.5%
Internet
3.8%
 
Other
12.5%
Other
35.1%
Other
53.8%
Solvvy
Internet
31.3%
Computer Software
28.1%
Retail
15.6%
Consumer Electronics
6.3%
Computer Networking
6.3%
Other
12.5%
Whatfix
Computer Software
28.1%
Information Technology and Services
17.5%
Consumer Goods
8.8%
Internet
7.0%
Telecommunications
3.5%
Other
35.1%
Zoho Desk
Information Technology and Services
23.9%
Computer Software
10.5%
Telecommunications
4.0%
Marketing and Advertising
3.9%
Internet
3.8%
Other
53.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Hilary D.
Administrator

I love the snapshot dashboard; it's clean, easy to read, simple, and yet has everything I need to see right there. The reporting is simple and easy to find what I need to know also. The training process is also simple and extremely user friendly.

Iziar R.
Administrator

This application is really easy to use for you and your clients. Since we created a platform with so much content in TravelContact, Whatfix helps our customers know every detail we offer. Now our clients, such as travel advisors, agencies, DMC have two...

Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

The dashboard doesn't have all the information I'd like. The weekly report includes top resolutions and suggestions, I'd like to see this available when I want it.

G2 User

Would like to be able to select multiple elements on the same page when creating walkthroughs

G2 User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
Solvvy
Most Helpful Favorable Review
Hilary D.
Administrator

I love the snapshot dashboard; it's clean, easy to read, simple, and yet has everything I need to see right there. The reporting is simple and easy to find what I need to know also. The training process is also simple and extremely user friendly.

Most Helpful Critical Review
G2 User

The dashboard doesn't have all the information I'd like. The weekly report includes top resolutions and suggestions, I'd like to see this available when I want it.

Whatfix
Most Helpful Favorable Review
Iziar R.
Administrator

This application is really easy to use for you and your clients. Since we created a platform with so much content in TravelContact, Whatfix helps our customers know every detail we offer. Now our clients, such as travel advisors, agencies, DMC have two...

Most Helpful Critical Review
G2 User

Would like to be able to select multiple elements on the same page when creating walkthroughs

Zoho Desk
Most Helpful Favorable Review
Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Most Helpful Critical Review
G2 User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Screenshots

 
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Videos

 
No videos provided
Solvvy
Whatfix
No videos provided
Zoho Desk

Downloads

 No downloads providedNo downloads provided
Whatfix
No downloads provided
Zoho Desk
No downloads provided
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