Compare Solvvy, Whatfix, Zendesk Support, and Zoho Desk

Pricing

 
Essential
$5
/month
FREE
$0
/agent/month
 
Team
$19
/month
PROFESSIONAL
$12
/agent/month
 
Professional
$49
/month
ENTERPRISE
$25
/agent/month
 
Enterprise
$99
/month
 
Free Trial
Free Trial
Free Trial
Free Trial
Solvvy
Free Trial
Whatfix
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial
Zoho Desk
FREE
$0/agent/month
PROFESSIONAL
$12/agent/month
ENTERPRISE
$25/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.8
8.8
8.7
8.7
Ease of Use
Ease of Use
9.3
8.8
8.6
8.5
Ease of Setup
Ease of Setup
8.9
8.1
8.2
8.1
Ease of Admin
Ease of Admin
9.2
8.3
8.3
8.4
Quality of Support
Quality of Support
9.4
9.9
8.3
8.2
Ease of Doing Business With
Ease of Doing Business With
9.7
9.3
8.4
8.5
Product Direction (% positive)
Product Direction (% positive)
10.0
9.7
7.6
8.7
Meets Requirements
Solvvy
8.8
Whatfix
8.8
Zendesk Support
8.7
Zoho Desk
8.7
Ease of Use
Solvvy
9.3
Whatfix
8.8
Zendesk Support
8.6
Zoho Desk
8.5
Ease of Setup
Solvvy
8.9
Whatfix
8.1
Zendesk Support
8.2
Zoho Desk
8.1
Ease of Admin
Solvvy
9.2
Whatfix
8.3
Zendesk Support
8.3
Zoho Desk
8.4
Quality of Support
Solvvy
9.4
Whatfix
9.9
Zendesk Support
8.3
Zoho Desk
8.2
Ease of Doing Business With
Solvvy
9.7
Whatfix
9.3
Zendesk Support
8.4
Zoho Desk
8.5
Product Direction (% positive)
Solvvy
10.0
Whatfix
9.7
Zendesk Support
7.6
Zoho Desk
8.7

Features

Knowledge Share
Knowledge Base
Solvvy
Not enough data available
Whatfix
8.9
Zendesk Support
8.6
Zoho Desk
8.7
Searchable Articles
Solvvy
9.7
Whatfix
8.8
Zendesk Support
8.6
Zoho Desk
8.7
Community Forums
Solvvy
Not enough data available
Whatfix
Not enough data available
Zendesk Support
8.3
Zoho Desk
8.4
Interactive FAQs & Forums
Solvvy
8.6
Whatfix
8.3
Zendesk Support
8.3
Zoho Desk
8.6
Interaction
Web Portals
Solvvy
9.4
Whatfix
9.6
Zendesk Support
8.6
Zoho Desk
8.6
Forum to Reponse
Solvvy
Not enough data available
Whatfix
9.6
Zendesk Support
8.5
Zoho Desk
8.5
Tickets and Tagging
Solvvy
9.0
Whatfix
9.5
Zendesk Support
8.9
Zoho Desk
8.8
Live Chat
Solvvy
Not enough data available
Whatfix
9.6
Zendesk Support
8.6
Zoho Desk
8.6

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
15.8%
40.8%
38.2%
70.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
84.2%
34.7%
45.1%
23.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0%
24.5%
16.8%
5.6%
Solvvy
Small-Business
15.8%
Mid-Market
84.2%
Enterprise
0%
Whatfix
Small-Business
40.8%
Mid-Market
34.7%
Enterprise
24.5%
Zendesk Support
Small-Business
38.2%
Mid-Market
45.1%
Enterprise
16.8%
Zoho Desk
Small-Business
70.5%
Mid-Market
23.9%
Enterprise
5.6%

Reviewers' Industry

 
Internet
31.3%
Computer Software
28.3%
Computer Software
17.5%
Information Technology and Services
23.5%
 
Computer Software
28.1%
Information Technology and Services
16.7%
Information Technology and Services
15.2%
Computer Software
10.4%
 
Retail
15.6%
Consumer Goods
8.3%
Internet
9.9%
Telecommunications
3.9%
 
Consumer Electronics
6.3%
Internet
6.7%
Marketing and Advertising
4.7%
Internet
3.9%
 
Computer Networking
6.3%
Telecommunications
3.3%
Retail
3.5%
Marketing and Advertising
3.8%
 
Other
12.5%
Other
36.7%
Other
49.1%
Other
54.5%
Solvvy
Internet
31.3%
Computer Software
28.1%
Retail
15.6%
Consumer Electronics
6.3%
Computer Networking
6.3%
Other
12.5%
Whatfix
Computer Software
28.3%
Information Technology and Services
16.7%
Consumer Goods
8.3%
Internet
6.7%
Telecommunications
3.3%
Other
36.7%
Zendesk Support
Computer Software
17.5%
Information Technology and Services
15.2%
Internet
9.9%
Marketing and Advertising
4.7%
Retail
3.5%
Other
49.1%
Zoho Desk
Information Technology and Services
23.5%
Computer Software
10.4%
Telecommunications
3.9%
Internet
3.9%
Marketing and Advertising
3.8%
Other
54.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Steph T.
Administrator in Internet

It was very easy to get Solvvy up and running, and the team there was very open to working with us on some design customizations so that the widget really fit with our branding and was accessible to users without distracting from their browsing. We already...

G2 User in Medical Devices

One thing I noticed right away when comparing Whatfix with its competitors was how easy the tool was to use. This has held true and borne fruit for us in a big way. With minimal training we soon had half a dozen flow developers (mainly our software...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

G2 User in Maritime

It's fast and intuitive and does exactly what we need for handling emails. They finally launched the iPhone App for the product which works really great!

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

I don't get track of help articles presented to a user before submission of the ticket by that user. It think it would be great to see track of presented articles to determine wether something is missing in the existing knowledge base.

Amanda S.
Administrator in Education Management

As an admin who is not in an IT department, I dislike having to get my users to install the extension. This is likely to be a non-issue for most people.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

G2 User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
Solvvy
Most Helpful Favorable Review
Steph T.
Administrator in Internet

It was very easy to get Solvvy up and running, and the team there was very open to working with us on some design customizations so that the widget really fit with our branding and was accessible to users without distracting from their browsing. We already...

Most Helpful Critical Review
G2 User

I don't get track of help articles presented to a user before submission of the ticket by that user. It think it would be great to see track of presented articles to determine wether something is missing in the existing knowledge base.

Whatfix
Most Helpful Favorable Review
G2 User in Medical Devices

One thing I noticed right away when comparing Whatfix with its competitors was how easy the tool was to use. This has held true and borne fruit for us in a big way. With minimal training we soon had half a dozen flow developers (mainly our software...

Most Helpful Critical Review
Amanda S.
Administrator in Education Management

As an admin who is not in an IT department, I dislike having to get my users to install the extension. This is likely to be a non-issue for most people.

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Zoho Desk
Most Helpful Favorable Review
G2 User in Maritime

It's fast and intuitive and does exactly what we need for handling emails. They finally launched the iPhone App for the product which works really great!

Most Helpful Critical Review
G2 User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Screenshots

 
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Videos

 
No videos providedNo videos provided
Solvvy
Whatfix
No videos provided
Zendesk Support
No videos provided
Zoho Desk

Downloads

 No downloads providedNo downloads providedNo downloads provided
Whatfix
No downloads provided
Zendesk Support
No downloads provided
Zoho Desk
No downloads provided
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Whatfix
Whatfix
Zendesk Support
Zendesk Support
Zoho Desk
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