Compare Solvvy, Whatfix, Zendesk Support, and TeamSupport

Pricing

 
Essential
$5
/month
Support Desk
$50
/ agent / month billed annually
 
Team
$19
/month
Enterprise
$65
/ agent / month billed annually
 
Professional
$49
/month
Private Cloud
Custom
Contact Us for Pricing
 
Enterprise
$99
/month
 
Free Trial
Free Trial
Free Trial
Free Trial
Solvvy
Free Trial
Whatfix
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.8
8.8
8.7
8.6
Ease of Use
Ease of Use
9.3
8.8
8.6
8.7
Ease of Setup
Ease of Setup
8.9
8.1
8.2
8.3
Ease of Admin
Ease of Admin
9.2
8.3
8.3
8.7
Quality of Support
Quality of Support
9.4
9.9
8.3
8.8
Ease of Doing Business With
Ease of Doing Business With
9.7
9.3
8.4
9.2
Product Direction (% positive)
Product Direction (% positive)
10.0
9.8
7.6
9.0
Meets Requirements
Solvvy
8.8
Whatfix
8.8
Zendesk Support
8.7
TeamSupport
8.6
Ease of Use
Solvvy
9.3
Whatfix
8.8
Zendesk Support
8.6
TeamSupport
8.7
Ease of Setup
Solvvy
8.9
Whatfix
8.1
Zendesk Support
8.2
TeamSupport
8.3
Ease of Admin
Solvvy
9.2
Whatfix
8.3
Zendesk Support
8.3
TeamSupport
8.7
Quality of Support
Solvvy
9.4
Whatfix
9.9
Zendesk Support
8.3
TeamSupport
8.8
Ease of Doing Business With
Solvvy
9.7
Whatfix
9.3
Zendesk Support
8.4
TeamSupport
9.2
Product Direction (% positive)
Solvvy
10.0
Whatfix
9.8
Zendesk Support
7.6
TeamSupport
9.0

Features

Knowledge Share
Knowledge Base
Solvvy
Not enough data available
Whatfix
8.9
Zendesk Support
8.6
TeamSupport
8.3
Searchable Articles
Solvvy
9.7
Whatfix
8.9
Zendesk Support
8.6
TeamSupport
8.3
Community Forums
Solvvy
Not enough data available
Whatfix
Not enough data available
Zendesk Support
8.2
TeamSupport
8.0
Interactive FAQs & Forums
Solvvy
8.6
Whatfix
8.6
Zendesk Support
8.3
TeamSupport
8.4
Interaction
Web Portals
Solvvy
9.4
Whatfix
9.6
Zendesk Support
8.6
TeamSupport
8.7
Forum to Reponse
Solvvy
Not enough data available
Whatfix
9.6
Zendesk Support
8.5
TeamSupport
8.5
Tickets and Tagging
Solvvy
9.0
Whatfix
9.6
Zendesk Support
8.9
TeamSupport
8.8
Live Chat
Solvvy
Not enough data available
Whatfix
9.7
Zendesk Support
8.6
TeamSupport
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
15.0%
38.5%
38.2%
40.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
85.0%
34.6%
45.0%
47.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0%
26.9%
16.8%
12.2%
Solvvy
Small-Business
15.0%
Mid-Market
85.0%
Enterprise
0%
Whatfix
Small-Business
38.5%
Mid-Market
34.6%
Enterprise
26.9%
Zendesk Support
Small-Business
38.2%
Mid-Market
45.0%
Enterprise
16.8%
TeamSupport
Small-Business
40.4%
Mid-Market
47.4%
Enterprise
12.2%

Reviewers' Industry

 
Internet
25.0%
Computer Software
26.9%
Computer Software
17.2%
Computer Software
27.8%
 
Computer Software
25.0%
Information Technology and Services
15.4%
Information Technology and Services
14.5%
Information Technology and Services
21.0%
 
Retail
15.0%
Internet
7.7%
Internet
9.4%
Internet
4.8%
 
Computer Networking
10.0%
Consumer Goods
5.8%
Marketing and Advertising
4.8%
Financial Services
4.4%
 
Media Production
5.0%
Packaging and Containers
3.8%
Retail
3.8%
Hospitality
3.9%
 
Other
20.0%
Other
40.4%
Other
50.3%
Other
38.2%
Solvvy
Internet
25.0%
Computer Software
25.0%
Retail
15.0%
Computer Networking
10.0%
Media Production
5.0%
Other
20.0%
Whatfix
Computer Software
26.9%
Information Technology and Services
15.4%
Internet
7.7%
Consumer Goods
5.8%
Packaging and Containers
3.8%
Other
40.4%
Zendesk Support
Computer Software
17.2%
Information Technology and Services
14.5%
Internet
9.4%
Marketing and Advertising
4.8%
Retail
3.8%
Other
50.3%
TeamSupport
Computer Software
27.8%
Information Technology and Services
21.0%
Internet
4.8%
Financial Services
4.4%
Hospitality
3.9%
Other
38.2%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User

I like the simplicity of Solvvy. It's not a complicated experience for the customer and takes on most of the work of self-servicing for the customer. The suggested answers are not just the articles, but consumable snippets from articles that directly answer...

G2 User

I had tested out a couple of different solutions for onboarding/tutorials and found WhatFix to be very easy to implement. They are also proactive and helpful getting everything set up and addressing questions. My account manager has been extremely helpful...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
Steph T.
Administrator in Internet

I really enjoy their dashboard, which lets me download a report of all questions submitted to Solvvy in a time period and use a training tool to vote for which snippets are the correct or helpful answers to questions. I know that they are working a feature...

Krystal P.
Administrator in Legal Services

Nothing that I've come across to dislike thus far. If anything, it sounds like they're still developing their mobile app, but it's not something we're looking to adopt at this time.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

G2 User in Computer Software

One of my biggest issues is mostly related to the growing pains of TeamSupport, and that would be down time and a full deletion of all our support tickets. (luckily we had backups) There also seems to be some slowness at times and the little bugs that I...

 
Solvvy
Most Helpful Favorable Review
G2 User

I like the simplicity of Solvvy. It's not a complicated experience for the customer and takes on most of the work of self-servicing for the customer. The suggested answers are not just the articles, but consumable snippets from articles that directly answer...

Most Helpful Critical Review
Steph T.
Administrator in Internet

I really enjoy their dashboard, which lets me download a report of all questions submitted to Solvvy in a time period and use a training tool to vote for which snippets are the correct or helpful answers to questions. I know that they are working a feature...

Whatfix
Most Helpful Favorable Review
G2 User

I had tested out a couple of different solutions for onboarding/tutorials and found WhatFix to be very easy to implement. They are also proactive and helpful getting everything set up and addressing questions. My account manager has been extremely helpful...

Most Helpful Critical Review
Krystal P.
Administrator in Legal Services

Nothing that I've come across to dislike thus far. If anything, it sounds like they're still developing their mobile app, but it's not something we're looking to adopt at this time.

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
G2 User in Computer Software

One of my biggest issues is mostly related to the growing pains of TeamSupport, and that would be down time and a full deletion of all our support tickets. (luckily we had backups) There also seems to be some slowness at times and the little bugs that I...

Screenshots

 
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Videos

 
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TeamSupport: The Customer Support Solution Built for B2B Help Desks

Solvvy
Whatfix
No videos provided
Zendesk Support
No videos provided
TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

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Solvvy
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Optimized for quick response
Whatfix
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Zendesk Support
Zendesk Support
TeamSupport
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