Compare Solvvy, Whatfix, Zendesk Support, and Help Scout

Pricing

 
Essential
$5
/month
Basic
$8
user/month
 
Team
$19
/month
Standard
$15
user/month
 
Professional
$49
/month
Plus
$27
user/month
 
Enterprise
$99
/month
 
Free Trial
Free Trial
Free Trial
Free Trial Unavailable
Solvvy
Free Trial
Whatfix
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial
Help Scout
Basic
$8user/month
Standard
$15user/month
Plus
$27user/month
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.8
8.8
8.7
8.5
Ease of Use
Ease of Use
9.3
8.8
8.6
9.2
Ease of Setup
Ease of Setup
8.9
8.1
8.2
8.8
Ease of Admin
Ease of Admin
9.2
8.3
8.3
8.8
Quality of Support
Quality of Support
9.4
9.9
8.3
8.8
Ease of Doing Business With
Ease of Doing Business With
9.7
9.3
8.4
8.9
Product Direction (% positive)
Product Direction (% positive)
10.0
9.7
7.6
7.8
Meets Requirements
Solvvy
8.8
Whatfix
8.8
Zendesk Support
8.7
Help Scout
8.5
Ease of Use
Solvvy
9.3
Whatfix
8.8
Zendesk Support
8.6
Help Scout
9.2
Ease of Setup
Solvvy
8.9
Whatfix
8.1
Zendesk Support
8.2
Help Scout
8.8
Ease of Admin
Solvvy
9.2
Whatfix
8.3
Zendesk Support
8.3
Help Scout
8.8
Quality of Support
Solvvy
9.4
Whatfix
9.9
Zendesk Support
8.3
Help Scout
8.8
Ease of Doing Business With
Solvvy
9.7
Whatfix
9.3
Zendesk Support
8.4
Help Scout
8.9
Product Direction (% positive)
Solvvy
10.0
Whatfix
9.7
Zendesk Support
7.6
Help Scout
7.8

Features

Knowledge Share
Knowledge Base
Solvvy
Not enough data available
Whatfix
8.9
Zendesk Support
8.6
Help Scout
8.7
Searchable Articles
Solvvy
9.7
Whatfix
8.8
Zendesk Support
8.6
Help Scout
8.0
Community Forums
Solvvy
Not enough data available
Whatfix
Not enough data available
Zendesk Support
8.3
Help Scout
8.4
Interactive FAQs & Forums
Solvvy
8.6
Whatfix
8.3
Zendesk Support
8.3
Help Scout
8.1
Interaction
Web Portals
Solvvy
9.4
Whatfix
9.6
Zendesk Support
8.6
Help Scout
8.8
Forum to Reponse
Solvvy
Not enough data available
Whatfix
9.6
Zendesk Support
8.5
Help Scout
8.2
Tickets and Tagging
Solvvy
9.0
Whatfix
9.5
Zendesk Support
8.9
Help Scout
8.7
Live Chat
Solvvy
Not enough data available
Whatfix
9.6
Zendesk Support
8.6
Help Scout
6.7

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
15.8%
40.8%
38.1%
54.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
84.2%
34.7%
45.1%
39.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0%
24.5%
16.7%
6.1%
Solvvy
Small-Business
15.8%
Mid-Market
84.2%
Enterprise
0%
Whatfix
Small-Business
40.8%
Mid-Market
34.7%
Enterprise
24.5%
Zendesk Support
Small-Business
38.1%
Mid-Market
45.1%
Enterprise
16.7%
Help Scout
Small-Business
54.7%
Mid-Market
39.2%
Enterprise
6.1%

Reviewers' Industry

 
Internet
31.3%
Computer Software
28.3%
Computer Software
17.5%
Computer Software
22.9%
 
Computer Software
28.1%
Information Technology and Services
16.7%
Information Technology and Services
15.2%
Internet
17.0%
 
Retail
15.6%
Consumer Goods
8.3%
Internet
9.9%
Information Technology and Services
8.0%
 
Consumer Electronics
6.3%
Internet
6.7%
Marketing and Advertising
4.7%
Marketing and Advertising
5.9%
 
Computer Networking
6.3%
Telecommunications
3.3%
Retail
3.5%
Real Estate
4.8%
 
Other
12.5%
Other
36.7%
Other
49.2%
Other
41.5%
Solvvy
Internet
31.3%
Computer Software
28.1%
Retail
15.6%
Consumer Electronics
6.3%
Computer Networking
6.3%
Other
12.5%
Whatfix
Computer Software
28.3%
Information Technology and Services
16.7%
Consumer Goods
8.3%
Internet
6.7%
Telecommunications
3.3%
Other
36.7%
Zendesk Support
Computer Software
17.5%
Information Technology and Services
15.2%
Internet
9.9%
Marketing and Advertising
4.7%
Retail
3.5%
Other
49.2%
Help Scout
Computer Software
22.9%
Internet
17.0%
Information Technology and Services
8.0%
Marketing and Advertising
5.9%
Real Estate
4.8%
Other
41.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Yael M.
Administrator in Internet

The AI for Customer Support market is really crowded, but Solvvy stands out for being so communicative, responsive, and friendly. Their Customer Success team works quickly and thoroughly to help us get what we need out of Solvvy. They also provide us a...

Manzur Husain S.
User in Internet

It helps us to reduce basic 'how to' queries for our website. It is also giving good user experience to new users with feature like 'tour', selfhelp etc

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
Most Helpful Critical Review
Yvonne M.
Administrator in Computer Software

Currently, we receive a set of customer questions to train the algorithm, and once we are done matching them to the best articles, we have to send an email to our CSM to request a new set of questions. We would like to have the ability to get more questions...

Alan D.
Executive Sponsor in Consumer Goods

Product updates have addressed our needs

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Kelsey S.
User in Retail

There was a high volume of calls that our company never received

 
Solvvy
Most Helpful Favorable Review
Yael M.
Administrator in Internet

The AI for Customer Support market is really crowded, but Solvvy stands out for being so communicative, responsive, and friendly. Their Customer Success team works quickly and thoroughly to help us get what we need out of Solvvy. They also provide us a...

Most Helpful Critical Review
Yvonne M.
Administrator in Computer Software

Currently, we receive a set of customer questions to train the algorithm, and once we are done matching them to the best articles, we have to send an email to our CSM to request a new set of questions. We would like to have the ability to get more questions...

Whatfix
Most Helpful Favorable Review
Manzur Husain S.
User in Internet

It helps us to reduce basic 'how to' queries for our website. It is also giving good user experience to new users with feature like 'tour', selfhelp etc

Most Helpful Critical Review
Alan D.
Executive Sponsor in Consumer Goods

Product updates have addressed our needs

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Help Scout
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
Kelsey S.
User in Retail

There was a high volume of calls that our company never received

Screenshots

 
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Videos

 
No videos providedNo videos providedNo videos provided
Solvvy
Whatfix
No videos provided
Zendesk Support
No videos provided
Help Scout
No videos provided

Downloads

 No downloads providedNo downloads providedNo downloads provided
Whatfix
No downloads provided
Zendesk Support
No downloads provided
Help Scout
No downloads provided
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