Compare Solvvy, Whatfix, Zendesk Support, and HappyFox

Pricing

 
Essential
$5
/month
Mighty
$29
per staff / month
 
Team
$19
/month
Enterprise
$69
per staff / month
 
Professional
$49
/month
Fantastic
$49
per staff / month
 
Enterprise
$99
/month
Enterprise Plus
$89
per staff / month
 
Free Trial
Free Trial
Free Trial
Free Trial Unavailable
Solvvy
Free Trial
Whatfix
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial
HappyFox
Mighty
$29per staff / month
Enterprise
$69per staff / month
Fantastic
$49per staff / month
Enterprise Plus
$89per staff / month
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.8
8.8
8.7
8.9
Ease of Use
Ease of Use
9.3
8.8
8.6
9.3
Ease of Setup
Ease of Setup
8.9
8.1
8.2
8.9
Ease of Admin
Ease of Admin
9.2
8.3
8.3
9.1
Quality of Support
Quality of Support
9.4
9.9
8.3
9.2
Ease of Doing Business With
Ease of Doing Business With
9.7
9.3
8.4
9.3
Product Direction (% positive)
Product Direction (% positive)
10.0
9.7
7.6
9.2
Meets Requirements
Solvvy
8.8
Whatfix
8.8
Zendesk Support
8.7
HappyFox
8.9
Ease of Use
Solvvy
9.3
Whatfix
8.8
Zendesk Support
8.6
HappyFox
9.3
Ease of Setup
Solvvy
8.9
Whatfix
8.1
Zendesk Support
8.2
HappyFox
8.9
Ease of Admin
Solvvy
9.2
Whatfix
8.3
Zendesk Support
8.3
HappyFox
9.1
Quality of Support
Solvvy
9.4
Whatfix
9.9
Zendesk Support
8.3
HappyFox
9.2
Ease of Doing Business With
Solvvy
9.7
Whatfix
9.3
Zendesk Support
8.4
HappyFox
9.3
Product Direction (% positive)
Solvvy
10.0
Whatfix
9.7
Zendesk Support
7.6
HappyFox
9.2

Features

Knowledge Share
Knowledge Base
Solvvy
Not enough data available
Whatfix
8.9
Zendesk Support
8.6
HappyFox
8.6
Searchable Articles
Solvvy
9.7
Whatfix
8.8
Zendesk Support
8.6
HappyFox
8.9
Community Forums
Solvvy
Not enough data available
Whatfix
Not enough data available
Zendesk Support
8.3
HappyFox
Not enough data available
Interactive FAQs & Forums
Solvvy
8.6
Whatfix
8.3
Zendesk Support
8.3
HappyFox
Not enough data available
Interaction
Web Portals
Solvvy
9.4
Whatfix
9.6
Zendesk Support
8.6
HappyFox
7.7
Forum to Reponse
Solvvy
Not enough data available
Whatfix
9.6
Zendesk Support
8.5
HappyFox
8.2
Tickets and Tagging
Solvvy
9.0
Whatfix
9.5
Zendesk Support
8.9
HappyFox
9.4
Live Chat
Solvvy
Not enough data available
Whatfix
9.6
Zendesk Support
8.6
HappyFox
8.1

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
15.8%
40.8%
38.3%
45.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
84.2%
34.7%
44.9%
39.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0%
24.5%
16.8%
15.2%
Solvvy
Small-Business
15.8%
Mid-Market
84.2%
Enterprise
0%
Whatfix
Small-Business
40.8%
Mid-Market
34.7%
Enterprise
24.5%
Zendesk Support
Small-Business
38.3%
Mid-Market
44.9%
Enterprise
16.8%
HappyFox
Small-Business
45.5%
Mid-Market
39.4%
Enterprise
15.2%

Reviewers' Industry

 
Internet
31.3%
Computer Software
28.3%
Computer Software
17.5%
Information Technology and Services
14.6%
 
Computer Software
28.1%
Information Technology and Services
16.7%
Information Technology and Services
15.2%
Computer Software
12.0%
 
Retail
15.6%
Consumer Goods
8.3%
Internet
9.9%
Higher Education
6.3%
 
Consumer Electronics
6.3%
Internet
6.7%
Marketing and Advertising
4.7%
Real Estate
3.8%
 
Computer Networking
6.3%
Telecommunications
3.3%
Retail
3.5%
Education Management
3.8%
 
Other
12.5%
Other
36.7%
Other
49.2%
Other
59.5%
Solvvy
Internet
31.3%
Computer Software
28.1%
Retail
15.6%
Consumer Electronics
6.3%
Computer Networking
6.3%
Other
12.5%
Whatfix
Computer Software
28.3%
Information Technology and Services
16.7%
Consumer Goods
8.3%
Internet
6.7%
Telecommunications
3.3%
Other
36.7%
Zendesk Support
Computer Software
17.5%
Information Technology and Services
15.2%
Internet
9.9%
Marketing and Advertising
4.7%
Retail
3.5%
Other
49.2%
HappyFox
Information Technology and Services
14.6%
Computer Software
12.0%
Higher Education
6.3%
Real Estate
3.8%
Education Management
3.8%
Other
59.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Yael M.
Administrator in Internet

The AI for Customer Support market is really crowded, but Solvvy stands out for being so communicative, responsive, and friendly. Their Customer Success team works quickly and thoroughly to help us get what we need out of Solvvy. They also provide us a...

Anthony C.
User in Banking

Easy to use with no training required. it has a strong support system that responses quickly in resolving queries issues. It has many features compared to other competitors that have been reviewed.

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Noah R.
Administrator in Information Technology and Services

*Nice, clean, simple interface *Mobile App *Customization (Custom Fields for Tickets and Contacts, Custom Categories, Statuses, Labels, Logo and Theme really help modify things to your exact needs and branding) *Web Access (Can be used from nearly any...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

The dashboard doesn't have all the information I'd like. The weekly report includes top resolutions and suggestions, I'd like to see this available when I want it.

Tiago C.
User

It's a pity that it doesn't allow some form of export or backup of flows created.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

G2 User in Education Management

The chat history view is poor. Cant delete chats, the fact that you need to scroll down every time. This should be organised better.

 
Solvvy
Most Helpful Favorable Review
Yael M.
Administrator in Internet

The AI for Customer Support market is really crowded, but Solvvy stands out for being so communicative, responsive, and friendly. Their Customer Success team works quickly and thoroughly to help us get what we need out of Solvvy. They also provide us a...

Most Helpful Critical Review
G2 User

The dashboard doesn't have all the information I'd like. The weekly report includes top resolutions and suggestions, I'd like to see this available when I want it.

Whatfix
Most Helpful Favorable Review
Anthony C.
User in Banking

Easy to use with no training required. it has a strong support system that responses quickly in resolving queries issues. It has many features compared to other competitors that have been reviewed.

Most Helpful Critical Review
Tiago C.
User

It's a pity that it doesn't allow some form of export or backup of flows created.

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

HappyFox
Most Helpful Favorable Review
Noah R.
Administrator in Information Technology and Services

*Nice, clean, simple interface *Mobile App *Customization (Custom Fields for Tickets and Contacts, Custom Categories, Statuses, Labels, Logo and Theme really help modify things to your exact needs and branding) *Web Access (Can be used from nearly any...

Most Helpful Critical Review
G2 User in Education Management

The chat history view is poor. Cant delete chats, the fact that you need to scroll down every time. This should be organised better.

Screenshots

 
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Videos

 
No videos providedNo videos providedNo videos provided
Solvvy
Whatfix
No videos provided
Zendesk Support
No videos provided
HappyFox
No videos provided

Downloads

 No downloads providedNo downloads providedNo downloads provided
Whatfix
No downloads provided
Zendesk Support
No downloads provided
HappyFox
No downloads provided
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Whatfix
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Zendesk Support
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HappyFox
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