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Compare Solvvy, Whatfix, and Inline Manual

Pricing

 
STANDARD
$59
per month
 
STANDARD PRO
$158
per month
 
ENTERPRISE
from $1220
per month
 
Free Trial
Free Trial
Free Trial
Solvvy
Free Trial
Whatfix
Free Trial
Inline Manual
STANDARD
$59per month
STANDARD PRO
$158per month
ENTERPRISE
from $1220per month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.8
8.9
8.6
Ease of Use
Ease of Use
9.3
8.9
7.5
Ease of Setup
Ease of Setup
8.9
8.1
8.0
Ease of Admin
Ease of Admin
9.2
8.3
8.3
Quality of Support
Quality of Support
9.4
9.9
9.7
Ease of Doing Business With
Ease of Doing Business With
9.7
9.3
9.7
Product Direction (% positive)
Product Direction (% positive)
10.0
9.7
10.0
Meets Requirements
Solvvy
8.8
Whatfix
8.9
Inline Manual
8.6
Ease of Use
Solvvy
9.3
Whatfix
8.9
Inline Manual
7.5
Ease of Setup
Solvvy
8.9
Whatfix
8.1
Inline Manual
8.0
Ease of Admin
Solvvy
9.2
Whatfix
8.3
Inline Manual
8.3
Quality of Support
Solvvy
9.4
Whatfix
9.9
Inline Manual
9.7
Ease of Doing Business With
Solvvy
9.7
Whatfix
9.3
Inline Manual
9.7
Product Direction (% positive)
Solvvy
10.0
Whatfix
9.7
Inline Manual
10.0

Features

Knowledge Share
Knowledge Base
Solvvy
Not enough data available
Whatfix
9.0
Inline Manual
Not enough data available
Searchable Articles
Solvvy
9.7
Whatfix
9.0
Inline Manual
Not enough data available
Community Forums
Solvvy
Not enough data available
Whatfix
Not enough data available
Inline Manual
Not enough data available
Interactive FAQs & Forums
Solvvy
8.6
Whatfix
8.6
Inline Manual
Not enough data available
Interaction
Web Portals
Solvvy
9.4
Whatfix
9.6
Inline Manual
Not enough data available
Forum to Reponse
Solvvy
Not enough data available
Whatfix
10.0
Inline Manual
Not enough data available
Tickets and Tagging
Solvvy
9.0
Whatfix
10.0
Inline Manual
Not enough data available
Live Chat
Solvvy
Not enough data available
Whatfix
10.0
Inline Manual
Not enough data available

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
15.8%
41.3%
50.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
84.2%
34.8%
33.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0%
23.9%
16.7%
Solvvy
Small-Business
15.8%
Mid-Market
84.2%
Enterprise
0%
Whatfix
Small-Business
41.3%
Mid-Market
34.8%
Enterprise
23.9%
Inline Manual
Small-Business
50.0%
Mid-Market
33.3%
Enterprise
16.7%

Reviewers' Industry

 
Internet
31.3%
Computer Software
28.1%
Computer Software
42.9%
 
Computer Software
28.1%
Information Technology and Services
17.5%
Marketing and Advertising
14.3%
 
Retail
15.6%
Consumer Goods
8.8%
Investment Management
14.3%
 
Consumer Electronics
6.3%
Internet
7.0%
Health, Wellness and Fitness
14.3%
 
Computer Networking
6.3%
Telecommunications
3.5%
Financial Services
14.3%
 
Other
12.5%
Other
35.1%
Other
0.0%
Solvvy
Internet
31.3%
Computer Software
28.1%
Retail
15.6%
Consumer Electronics
6.3%
Computer Networking
6.3%
Other
12.5%
Whatfix
Computer Software
28.1%
Information Technology and Services
17.5%
Consumer Goods
8.8%
Internet
7.0%
Telecommunications
3.5%
Other
35.1%
Inline Manual
Computer Software
42.9%
Marketing and Advertising
14.3%
Investment Management
14.3%
Health, Wellness and Fitness
14.3%
Financial Services
14.3%
Other
0.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Ros H.
Administrator in Computer Software

My team have now implemented Solvvy across two support sites and well, the choice as to whether to use this product or not is a no brainer. While the Solvvy instance on one site has a case deflection rate of 8-12%, the other, newer (v2) implementation is...

Amy H.
User in Computer Software

The support I receive is, to me, one of the most important things about choosing a software vendor to partner with. I'm technical, but not *that* technical, and I was worried about that at the beginning. Chiru has answered my questions over and over and has...

G2 User in Investment Management

Very fast developing product with new and new features all the time. It helped a lot to create a best user experience for our customers, although we have a slow onboarding process.

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Computer Software

Solvvy requires a bit of maintenance. Using their learning tool is the best way to increase the self-service rate. A "set it and forget it" approach didn't really work for me. Spending a bit of time each week with their training tool helps Solvvy be more...

G2 User

Some features are missing, like assigning a 'Task list' to a particular user.

 
Solvvy
Most Helpful Favorable Review
Ros H.
Administrator in Computer Software

My team have now implemented Solvvy across two support sites and well, the choice as to whether to use this product or not is a no brainer. While the Solvvy instance on one site has a case deflection rate of 8-12%, the other, newer (v2) implementation is...

Most Helpful Critical Review
G2 User in Computer Software

Solvvy requires a bit of maintenance. Using their learning tool is the best way to increase the self-service rate. A "set it and forget it" approach didn't really work for me. Spending a bit of time each week with their training tool helps Solvvy be more...

Whatfix
Most Helpful Favorable Review
Amy H.
User in Computer Software

The support I receive is, to me, one of the most important things about choosing a software vendor to partner with. I'm technical, but not *that* technical, and I was worried about that at the beginning. Chiru has answered my questions over and over and has...

Most Helpful Critical Review
G2 User

Some features are missing, like assigning a 'Task list' to a particular user.

Inline Manual
Most Helpful Favorable Review
G2 User in Investment Management

Very fast developing product with new and new features all the time. It helped a lot to create a best user experience for our customers, although we have a slow onboarding process.

Screenshots

 
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Videos

 
No videos providedNo videos provided
Solvvy
Whatfix
No videos provided
Inline Manual
No videos provided

Downloads

 No downloads providedNo downloads provided
Whatfix
No downloads provided
Inline Manual
No downloads provided
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