Compare Solvvy vs Whatfix

See this
comparison of Solvvy vs. Whatfix
based on data from user reviews. Solvvy rates 4.8/5 stars with 20 reviews. Whatfix rates 4.7/5 stars with 49 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Free Trial
Free Trial
Solvvy
Free Trial
Whatfix
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.8
8.8
Ease of Use
Ease of Use
9.3
8.8
Ease of Setup
Ease of Setup
8.9
8.1
Ease of Admin
Ease of Admin
9.2
8.3
Quality of Support
Quality of Support
9.4
9.9
Ease of Doing Business With
Ease of Doing Business With
9.7
9.3
Product Direction (% positive)
Product Direction (% positive)
10.0
9.7
Meets Requirements
Solvvy
8.8
Whatfix
8.8
Ease of Use
Solvvy
9.3
Whatfix
8.8
Ease of Setup
Solvvy
8.9
Whatfix
8.1
Ease of Admin
Solvvy
9.2
Whatfix
8.3
Quality of Support
Solvvy
9.4
Whatfix
9.9
Ease of Doing Business With
Solvvy
9.7
Whatfix
9.3
Product Direction (% positive)
Solvvy
10.0
Whatfix
9.7

Features

Knowledge Share
Knowledge Base
Solvvy
Not enough data available
Whatfix
8.9
Searchable Articles
Solvvy
9.7
Whatfix
8.8
Community Forums
Solvvy
Not enough data available
Whatfix
Not enough data available
Interactive FAQs & Forums
Solvvy
8.6
Whatfix
8.3
Interaction
Web Portals
Solvvy
9.4
Whatfix
9.6
Forum to Reponse
Solvvy
Not enough data available
Whatfix
9.6
Tickets and Tagging
Solvvy
9.0
Whatfix
9.5
Live Chat
Solvvy
Not enough data available
Whatfix
9.6

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
15.8%
40.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
84.2%
34.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0%
24.5%
Solvvy
Small-Business
15.8%
Mid-Market
84.2%
Enterprise
0%
Whatfix
Small-Business
40.8%
Mid-Market
34.7%
Enterprise
24.5%

Reviewers' Industry

 
Internet
31.3%
Computer Software
28.3%
 
Computer Software
28.1%
Information Technology and Services
16.7%
 
Retail
15.6%
Consumer Goods
8.3%
 
Consumer Electronics
6.3%
Internet
6.7%
 
Computer Networking
6.3%
Telecommunications
3.3%
 
Other
12.5%
Other
36.7%
Solvvy
Internet
31.3%
Computer Software
28.1%
Retail
15.6%
Consumer Electronics
6.3%
Computer Networking
6.3%
Other
12.5%
Whatfix
Computer Software
28.3%
Information Technology and Services
16.7%
Consumer Goods
8.3%
Internet
6.7%
Telecommunications
3.3%
Other
36.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Yael M.
Administrator in Internet

The AI for Customer Support market is really crowded, but Solvvy stands out for being so communicative, responsive, and friendly. Their Customer Success team works quickly and thoroughly to help us get what we need out of Solvvy. They also provide us a...

Manzur Husain S.
User in Internet

It helps us to reduce basic 'how to' queries for our website. It is also giving good user experience to new users with feature like 'tour', selfhelp etc

Most Helpful Critical Review
Most Helpful Critical Review
Yvonne M.
Administrator in Computer Software

Currently, we receive a set of customer questions to train the algorithm, and once we are done matching them to the best articles, we have to send an email to our CSM to request a new set of questions. We would like to have the ability to get more questions...

Alan D.
Executive Sponsor in Consumer Goods

Product updates have addressed our needs

 
Solvvy
Most Helpful Favorable Review
Yael M.
Administrator in Internet

The AI for Customer Support market is really crowded, but Solvvy stands out for being so communicative, responsive, and friendly. Their Customer Success team works quickly and thoroughly to help us get what we need out of Solvvy. They also provide us a...

Most Helpful Critical Review
Yvonne M.
Administrator in Computer Software

Currently, we receive a set of customer questions to train the algorithm, and once we are done matching them to the best articles, we have to send an email to our CSM to request a new set of questions. We would like to have the ability to get more questions...

Whatfix
Most Helpful Favorable Review
Manzur Husain S.
User in Internet

It helps us to reduce basic 'how to' queries for our website. It is also giving good user experience to new users with feature like 'tour', selfhelp etc

Most Helpful Critical Review
Alan D.
Executive Sponsor in Consumer Goods

Product updates have addressed our needs

Screenshots

 
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Videos

 
No videos provided
Solvvy
Whatfix
No videos provided
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