Compare Solvvy vs Vision Helpdesk

See this
comparison of Solvvy vs. Vision Helpdesk
based on data from user reviews. Solvvy rates 4.8/5 stars with 20 reviews. Vision Helpdesk rates 4.7/5 stars with 48 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Starter Help Desk
$12
per staff per mo billed annually
 
Pro Help Desk Software
$20
per staff per mo billed annually
 
Satellite Desk
$24
per staff per mo billed annually
 
Pro Service Desk
$32
per staff per mo billed annually
 
Ent Service Desk
$48
per staff per mo billed annually
 
Free Trial
Free Trial
Solvvy
Free Trial
Vision Helpdesk
Starter Help Desk
$12per staff per mo billed annually
Pro Help Desk Software
$20per staff per mo billed annually
Satellite Desk
$24per staff per mo billed annually
Pro Service Desk
$32per staff per mo billed annually
Ent Service Desk
$48per staff per mo billed annually
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.8
9.3
Ease of Use
Ease of Use
9.3
9.0
Ease of Setup
Ease of Setup
8.9
8.8
Ease of Admin
Ease of Admin
9.2
9.2
Quality of Support
Quality of Support
9.4
9.6
Ease of Doing Business With
Ease of Doing Business With
9.7
9.6
Product Direction (% positive)
Product Direction (% positive)
10.0
9.5
Meets Requirements
Solvvy
8.8
Vision Helpdesk
9.3
Ease of Use
Solvvy
9.3
Vision Helpdesk
9.0
Ease of Setup
Solvvy
8.9
Vision Helpdesk
8.8
Ease of Admin
Solvvy
9.2
Vision Helpdesk
9.2
Quality of Support
Solvvy
9.4
Vision Helpdesk
9.6
Ease of Doing Business With
Solvvy
9.7
Vision Helpdesk
9.6
Product Direction (% positive)
Solvvy
10.0
Vision Helpdesk
9.5

Features

Knowledge Share
Knowledge Base
Solvvy
Not enough data available
Vision Helpdesk
9.3
Searchable Articles
Solvvy
9.7
Vision Helpdesk
9.0
Community Forums
Solvvy
Not enough data available
Vision Helpdesk
8.3
Interactive FAQs & Forums
Solvvy
8.6
Vision Helpdesk
8.6
Interaction
Web Portals
Solvvy
9.4
Vision Helpdesk
9.0
Forum to Reponse
Solvvy
Not enough data available
Vision Helpdesk
9.3
Tickets and Tagging
Solvvy
9.0
Vision Helpdesk
9.0
Live Chat
Solvvy
Not enough data available
Vision Helpdesk
7.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
15.0%
60.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
85.0%
29.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0%
10.4%
Solvvy
Small-Business
15.0%
Mid-Market
85.0%
Enterprise
0%
Vision Helpdesk
Small-Business
60.4%
Mid-Market
29.2%
Enterprise
10.4%

Reviewers' Industry

 
Internet
25.0%
Non-Profit Organization Management
25.0%
 
Computer Software
25.0%
Information Technology and Services
14.6%
 
Retail
15.0%
Internet
12.5%
 
Computer Networking
10.0%
Individual & Family Services
4.2%
 
Media Production
5.0%
Education Management
4.2%
 
Other
20.0%
Other
39.6%
Solvvy
Internet
25.0%
Computer Software
25.0%
Retail
15.0%
Computer Networking
10.0%
Media Production
5.0%
Other
20.0%
Vision Helpdesk
Non-Profit Organization Management
25.0%
Information Technology and Services
14.6%
Internet
12.5%
Individual & Family Services
4.2%
Education Management
4.2%
Other
39.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Bryan C.
Administrator

Solvvy allows our customers to find answers to their questions without having to talk to someone on our Support team. It accelerates our ability to service our customers in a timely and efficient manner. We consider Solvvy as a core pillar of our Customer...

William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
Most Helpful Critical Review
Yvonne M.
Administrator in Computer Software

Currently, we receive a set of customer questions to train the algorithm, and once we are done matching them to the best articles, we have to send an email to our CSM to request a new set of questions. We would like to have the ability to get more questions...

Administrator

Everything was a bit slow and buggy at times.

 
Solvvy
Most Helpful Favorable Review
Bryan C.
Administrator

Solvvy allows our customers to find answers to their questions without having to talk to someone on our Support team. It accelerates our ability to service our customers in a timely and efficient manner. We consider Solvvy as a core pillar of our Customer...

Most Helpful Critical Review
Yvonne M.
Administrator in Computer Software

Currently, we receive a set of customer questions to train the algorithm, and once we are done matching them to the best articles, we have to send an email to our CSM to request a new set of questions. We would like to have the ability to get more questions...

Vision Helpdesk
Most Helpful Favorable Review
William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
Administrator

Everything was a bit slow and buggy at times.

Screenshots

 
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Videos

 
No videos provided
Solvvy
Vision Helpdesk
No videos provided
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