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Compare Solvvy, UseResponse, and Zendesk Support

Pricing

 
Enterprise Package
$3000+
per solution
Essential
$5
/month
 
Self-Hosted
$899
one-time fee
Team
$19
/month
 
Cloud
$15
per agent, per month
Professional
$49
/month
 
Enterprise
$99
/month
 
Free Trial
Free Trial Unavailable
Free Trial
Solvvy
Free Trial
UseResponse
Enterprise Package
$3000+per solution
Self-Hosted
$899one-time fee
Cloud
$15per agent, per month
Free Trial Unavailable
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.8
9.0
8.7
Ease of Use
Ease of Use
9.3
9.3
8.6
Ease of Setup
Ease of Setup
8.9
9.2
8.2
Ease of Admin
Ease of Admin
9.2
9.2
8.3
Quality of Support
Quality of Support
9.4
9.9
8.3
Ease of Doing Business With
Ease of Doing Business With
9.7
9.8
8.4
Product Direction (% positive)
Product Direction (% positive)
10.0
10.0
7.6
Meets Requirements
Solvvy
8.8
UseResponse
9.0
Zendesk Support
8.7
Ease of Use
Solvvy
9.3
UseResponse
9.3
Zendesk Support
8.6
Ease of Setup
Solvvy
8.9
UseResponse
9.2
Zendesk Support
8.2
Ease of Admin
Solvvy
9.2
UseResponse
9.2
Zendesk Support
8.3
Quality of Support
Solvvy
9.4
UseResponse
9.9
Zendesk Support
8.3
Ease of Doing Business With
Solvvy
9.7
UseResponse
9.8
Zendesk Support
8.4
Product Direction (% positive)
Solvvy
10.0
UseResponse
10.0
Zendesk Support
7.6

Features

Knowledge Share
Knowledge Base
Solvvy
Not enough data available
UseResponse
Not enough data available
Zendesk Support
8.6
Searchable Articles
Solvvy
9.7
UseResponse
Not enough data available
Zendesk Support
8.6
Community Forums
Solvvy
Not enough data available
UseResponse
Not enough data available
Zendesk Support
8.2
Interactive FAQs & Forums
Solvvy
8.6
UseResponse
Not enough data available
Zendesk Support
8.2
Interaction
Web Portals
Solvvy
9.4
UseResponse
Not enough data available
Zendesk Support
8.6
Forum to Reponse
Solvvy
Not enough data available
UseResponse
Not enough data available
Zendesk Support
8.5
Tickets and Tagging
Solvvy
9.0
UseResponse
Not enough data available
Zendesk Support
8.9
Live Chat
Solvvy
Not enough data available
UseResponse
Not enough data available
Zendesk Support
8.6

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
15.8%
40.0%
38.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
84.2%
46.7%
44.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0%
13.3%
16.7%
Solvvy
Small-Business
15.8%
Mid-Market
84.2%
Enterprise
0%
UseResponse
Small-Business
40.0%
Mid-Market
46.7%
Enterprise
13.3%
Zendesk Support
Small-Business
38.4%
Mid-Market
44.9%
Enterprise
16.7%

Reviewers' Industry

 
Internet
31.3%
Information Technology and Services
25.0%
Computer Software
17.8%
 
Computer Software
28.1%
Semiconductors
10.0%
Information Technology and Services
15.2%
 
Retail
15.6%
Internet
10.0%
Internet
10.0%
 
Consumer Electronics
6.3%
Higher Education
10.0%
Marketing and Advertising
4.8%
 
Computer Networking
6.3%
Financial Services
10.0%
Retail
3.4%
 
Other
12.5%
Other
35.0%
Other
48.8%
Solvvy
Internet
31.3%
Computer Software
28.1%
Retail
15.6%
Consumer Electronics
6.3%
Computer Networking
6.3%
Other
12.5%
UseResponse
Information Technology and Services
25.0%
Semiconductors
10.0%
Internet
10.0%
Higher Education
10.0%
Financial Services
10.0%
Other
35.0%
Zendesk Support
Computer Software
17.8%
Information Technology and Services
15.2%
Internet
10.0%
Marketing and Advertising
4.8%
Retail
3.4%
Other
48.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Mark B.
Administrator in Computer Software

Solvvy has been very easy to implement for our team. It has helped reduce our inbound support load by 25% and we are hoping to get that even higher. It has also helped us identify gaps in our knowledge base that we have been able to fill. It has also helped...

G2 User

The people and support behind the product which is feature rich and mature.

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
Yvonne M.
Administrator in Computer Software

Currently, we receive a set of customer questions to train the algorithm, and once we are done matching them to the best articles, we have to send an email to our CSM to request a new set of questions. We would like to have the ability to get more questions...

Geo L.
Executive Sponsor in Consumer Goods

The payment method was a bit of a pain, but this is not just because of UR. It's also a set up in our company. Since UR is a small vendor, they do not have other payment options other than online transaction

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
Solvvy
Most Helpful Favorable Review
Mark B.
Administrator in Computer Software

Solvvy has been very easy to implement for our team. It has helped reduce our inbound support load by 25% and we are hoping to get that even higher. It has also helped us identify gaps in our knowledge base that we have been able to fill. It has also helped...

Most Helpful Critical Review
Yvonne M.
Administrator in Computer Software

Currently, we receive a set of customer questions to train the algorithm, and once we are done matching them to the best articles, we have to send an email to our CSM to request a new set of questions. We would like to have the ability to get more questions...

UseResponse
Most Helpful Favorable Review
G2 User

The people and support behind the product which is feature rich and mature.

Most Helpful Critical Review
Geo L.
Executive Sponsor in Consumer Goods

The payment method was a bit of a pain, but this is not just because of UR. It's also a set up in our company. Since UR is a small vendor, they do not have other payment options other than online transaction

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Screenshots

 
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Videos

 
No videos providedNo videos provided
Solvvy
UseResponse
No videos provided
Zendesk Support
No videos provided

Downloads

 No downloads providedNo downloads provided
UseResponse
No downloads provided
Zendesk Support
No downloads provided
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