Compare Solvvy vs UseResponse

See this
comparison of Solvvy vs. UseResponse
based on data from user reviews. Solvvy rates 4.8/5 stars with 20 reviews. UseResponse rates 4.8/5 stars with 17 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Enterprise Package
$3000+
per solution
 
Self-Hosted
$899
one-time fee
 
Cloud
$15
per agent, per month
 
Free Trial
Free Trial Unavailable
Solvvy
Free Trial
UseResponse
Enterprise Package
$3000+per solution
Self-Hosted
$899one-time fee
Cloud
$15per agent, per month
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.8
9.1
Ease of Use
Ease of Use
9.3
9.2
Ease of Setup
Ease of Setup
8.9
9.3
Ease of Admin
Ease of Admin
9.2
9.3
Quality of Support
Quality of Support
9.4
9.8
Ease of Doing Business With
Ease of Doing Business With
9.7
9.9
Product Direction (% positive)
Product Direction (% positive)
10.0
10.0
Meets Requirements
Solvvy
8.8
UseResponse
9.1
Ease of Use
Solvvy
9.3
UseResponse
9.2
Ease of Setup
Solvvy
8.9
UseResponse
9.3
Ease of Admin
Solvvy
9.2
UseResponse
9.3
Quality of Support
Solvvy
9.4
UseResponse
9.8
Ease of Doing Business With
Solvvy
9.7
UseResponse
9.9
Product Direction (% positive)
Solvvy
10.0
UseResponse
10.0

Features

Knowledge Share
Knowledge Base
Solvvy
Not enough data available
UseResponse
Not enough data available
Searchable Articles
Solvvy
9.7
UseResponse
9.3
Community Forums
Solvvy
Not enough data available
UseResponse
Not enough data available
Interactive FAQs & Forums
Solvvy
8.6
UseResponse
Not enough data available
Interaction
Web Portals
Solvvy
9.4
UseResponse
9.0
Forum to Reponse
Solvvy
Not enough data available
UseResponse
Not enough data available
Tickets and Tagging
Solvvy
9.0
UseResponse
9.0
Live Chat
Solvvy
Not enough data available
UseResponse
Not enough data available

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
15.0%
41.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
85.0%
47.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0%
11.8%
Solvvy
Small-Business
15.0%
Mid-Market
85.0%
Enterprise
0%
UseResponse
Small-Business
41.2%
Mid-Market
47.1%
Enterprise
11.8%

Reviewers' Industry

 
Internet
25.0%
Information Technology and Services
23.5%
 
Computer Software
25.0%
Financial Services
11.8%
 
Retail
15.0%
Computer Software
11.8%
 
Computer Networking
10.0%
Shipbuilding
5.9%
 
Media Production
5.0%
Semiconductors
5.9%
 
Other
20.0%
Other
41.2%
Solvvy
Internet
25.0%
Computer Software
25.0%
Retail
15.0%
Computer Networking
10.0%
Media Production
5.0%
Other
20.0%
UseResponse
Information Technology and Services
23.5%
Financial Services
11.8%
Computer Software
11.8%
Shipbuilding
5.9%
Semiconductors
5.9%
Other
41.2%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Computer Software

How Solvvy can help self-service our customers. This provides our customers a quick turnaround to keep on working, not having to wait on a tech to assist them.

Nicolas C.
Administrator in Information Technology and Services

It's easy to use, feature complete and simplefy ticket management for support department

Most Helpful Critical Review
Most Helpful Critical Review
Mark B.
Administrator in Computer Software

We use Intercom for our support platform and the integration with Solvvy could be better. There really isn't a way for users to come back to view previous tickets without going through Solvvy first.

Dmitry M.
Administrator in Information Technology and Services

Sometime it takes a long time to get features submitted to their ticket system, what is fair enough as their number of clients growing. Administration area is a bit hard to learn to start.

 
Solvvy
Most Helpful Favorable Review
G2 User in Computer Software

How Solvvy can help self-service our customers. This provides our customers a quick turnaround to keep on working, not having to wait on a tech to assist them.

Most Helpful Critical Review
Mark B.
Administrator in Computer Software

We use Intercom for our support platform and the integration with Solvvy could be better. There really isn't a way for users to come back to view previous tickets without going through Solvvy first.

UseResponse
Most Helpful Favorable Review
Nicolas C.
Administrator in Information Technology and Services

It's easy to use, feature complete and simplefy ticket management for support department

Most Helpful Critical Review
Dmitry M.
Administrator in Information Technology and Services

Sometime it takes a long time to get features submitted to their ticket system, what is fair enough as their number of clients growing. Administration area is a bit hard to learn to start.

Screenshots

 
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Videos

 
No videos provided
Solvvy
UseResponse
No videos provided
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