Compare Solvvy, Track-It!, and Zendesk Support

Pricing

 
Essential
$5
/month
 
Team
$19
/month
 
Professional
$49
/month
 
Enterprise
$99
/month
 
Free Trial
Free Trial Unavailable
Free Trial
Solvvy
Free Trial
Track-It!
Free Trial Unavailable
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.8
7.7
8.7
Ease of Use
Ease of Use
9.3
7.8
8.6
Ease of Setup
Ease of Setup
8.9
7.3
8.2
Ease of Admin
Ease of Admin
9.2
7.8
8.3
Quality of Support
Quality of Support
9.4
7.7
8.3
Ease of Doing Business With
Ease of Doing Business With
9.7
7.9
8.4
Product Direction (% positive)
Product Direction (% positive)
10.0
5.6
7.6
Meets Requirements
Solvvy
8.8
Track-It!
7.7
Zendesk Support
8.7
Ease of Use
Solvvy
9.3
Track-It!
7.8
Zendesk Support
8.6
Ease of Setup
Solvvy
8.9
Track-It!
7.3
Zendesk Support
8.2
Ease of Admin
Solvvy
9.2
Track-It!
7.8
Zendesk Support
8.3
Quality of Support
Solvvy
9.4
Track-It!
7.7
Zendesk Support
8.3
Ease of Doing Business With
Solvvy
9.7
Track-It!
7.9
Zendesk Support
8.4
Product Direction (% positive)
Solvvy
10.0
Track-It!
5.6
Zendesk Support
7.6

Features

Knowledge Share
Knowledge Base
Solvvy
Not enough data available
Track-It!
7.1
Zendesk Support
8.6
Searchable Articles
Solvvy
9.7
Track-It!
6.7
Zendesk Support
8.6
Community Forums
Solvvy
Not enough data available
Track-It!
Not enough data available
Zendesk Support
8.2
Interactive FAQs & Forums
Solvvy
8.6
Track-It!
Not enough data available
Zendesk Support
8.3
Interaction
Web Portals
Solvvy
9.4
Track-It!
7.6
Zendesk Support
8.6
Forum to Reponse
Solvvy
Not enough data available
Track-It!
6.9
Zendesk Support
8.5
Tickets and Tagging
Solvvy
9.0
Track-It!
8.5
Zendesk Support
8.9
Live Chat
Solvvy
Not enough data available
Track-It!
6.9
Zendesk Support
8.6

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
15.0%
12.0%
38.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
85.0%
56.0%
45.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0%
32.0%
16.8%
Solvvy
Small-Business
15.0%
Mid-Market
85.0%
Enterprise
0%
Track-It!
Small-Business
12.0%
Mid-Market
56.0%
Enterprise
32.0%
Zendesk Support
Small-Business
38.2%
Mid-Market
45.0%
Enterprise
16.8%

Reviewers' Industry

 
Internet
25.0%
Information Technology and Services
14.5%
Computer Software
17.2%
 
Computer Software
25.0%
Hospital & Health Care
7.9%
Information Technology and Services
14.6%
 
Retail
15.0%
Higher Education
7.9%
Internet
9.4%
 
Computer Networking
10.0%
Utilities
5.3%
Marketing and Advertising
4.7%
 
Media Production
5.0%
Law Practice
5.3%
Retail
3.8%
 
Other
20.0%
Other
59.2%
Other
50.3%
Solvvy
Internet
25.0%
Computer Software
25.0%
Retail
15.0%
Computer Networking
10.0%
Media Production
5.0%
Other
20.0%
Track-It!
Information Technology and Services
14.5%
Hospital & Health Care
7.9%
Higher Education
7.9%
Utilities
5.3%
Law Practice
5.3%
Other
59.2%
Zendesk Support
Computer Software
17.2%
Information Technology and Services
14.6%
Internet
9.4%
Marketing and Advertising
4.7%
Retail
3.8%
Other
50.3%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User

Their AI uses our robust Knowledge-base to get the self-service answers to our customers faster than an agent can. With the ability to train the software and see what it does and doesn't solve, we continuously improving Solvvy and our Help Center as we work...

G2 User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
Yvonne M.
Administrator in Computer Software

Currently, we receive a set of customer questions to train the algorithm, and once we are done matching them to the best articles, we have to send an email to our CSM to request a new set of questions. We would like to have the ability to get more questions...

G2 User in Information Technology and Services

It looks outdated, the interface looks like an Excel spreadsheet. Althought it does work, just doesn't look like anyone put a lot of thought into the asthetics.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
Solvvy
Most Helpful Favorable Review
G2 User

Their AI uses our robust Knowledge-base to get the self-service answers to our customers faster than an agent can. With the ability to train the software and see what it does and doesn't solve, we continuously improving Solvvy and our Help Center as we work...

Most Helpful Critical Review
Yvonne M.
Administrator in Computer Software

Currently, we receive a set of customer questions to train the algorithm, and once we are done matching them to the best articles, we have to send an email to our CSM to request a new set of questions. We would like to have the ability to get more questions...

Track-It!
Most Helpful Favorable Review
G2 User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
G2 User in Information Technology and Services

It looks outdated, the interface looks like an Excel spreadsheet. Althought it does work, just doesn't look like anyone put a lot of thought into the asthetics.

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Screenshots

 
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Videos

 
No videos providedNo videos provided
Solvvy
Track-It!
No videos provided
Zendesk Support
No videos provided

Downloads

 No downloads providedNo downloads provided
Track-It!
No downloads provided
Zendesk Support
No downloads provided
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