Compare Solvvy, Track-It!, and TeamSupport

Pricing

 
Support Desk
$50
/ agent / month billed annually
 
Enterprise
$65
/ agent / month billed annually
 
Private Cloud
Custom
Contact Us for Pricing
 
Free Trial
Free Trial Unavailable
Free Trial
Solvvy
Free Trial
Track-It!
Free Trial Unavailable
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.8
7.7
8.6
Ease of Use
Ease of Use
9.3
7.8
8.7
Ease of Setup
Ease of Setup
8.9
7.3
8.3
Ease of Admin
Ease of Admin
9.2
7.8
8.7
Quality of Support
Quality of Support
9.4
7.7
8.8
Ease of Doing Business With
Ease of Doing Business With
9.7
7.9
9.2
Product Direction (% positive)
Product Direction (% positive)
10.0
5.6
9.0
Meets Requirements
Solvvy
8.8
Track-It!
7.7
TeamSupport
8.6
Ease of Use
Solvvy
9.3
Track-It!
7.8
TeamSupport
8.7
Ease of Setup
Solvvy
8.9
Track-It!
7.3
TeamSupport
8.3
Ease of Admin
Solvvy
9.2
Track-It!
7.8
TeamSupport
8.7
Quality of Support
Solvvy
9.4
Track-It!
7.7
TeamSupport
8.8
Ease of Doing Business With
Solvvy
9.7
Track-It!
7.9
TeamSupport
9.2
Product Direction (% positive)
Solvvy
10.0
Track-It!
5.6
TeamSupport
9.0

Features

Knowledge Share
Knowledge Base
Solvvy
Not enough data available
Track-It!
7.1
TeamSupport
8.3
Searchable Articles
Solvvy
9.7
Track-It!
6.7
TeamSupport
8.3
Community Forums
Solvvy
Not enough data available
Track-It!
Not enough data available
TeamSupport
8.0
Interactive FAQs & Forums
Solvvy
8.6
Track-It!
Not enough data available
TeamSupport
8.4
Interaction
Web Portals
Solvvy
9.4
Track-It!
7.6
TeamSupport
8.7
Forum to Reponse
Solvvy
Not enough data available
Track-It!
6.9
TeamSupport
8.5
Tickets and Tagging
Solvvy
9.0
Track-It!
8.5
TeamSupport
8.8
Live Chat
Solvvy
Not enough data available
Track-It!
6.9
TeamSupport
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
15.0%
12.0%
40.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
85.0%
56.0%
47.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0%
32.0%
12.2%
Solvvy
Small-Business
15.0%
Mid-Market
85.0%
Enterprise
0%
Track-It!
Small-Business
12.0%
Mid-Market
56.0%
Enterprise
32.0%
TeamSupport
Small-Business
40.4%
Mid-Market
47.4%
Enterprise
12.2%

Reviewers' Industry

 
Internet
25.0%
Information Technology and Services
14.5%
Computer Software
27.8%
 
Computer Software
25.0%
Hospital & Health Care
7.9%
Information Technology and Services
21.0%
 
Retail
15.0%
Higher Education
7.9%
Internet
4.8%
 
Computer Networking
10.0%
Utilities
5.3%
Financial Services
4.4%
 
Media Production
5.0%
Law Practice
5.3%
Hospitality
3.9%
 
Other
20.0%
Other
59.2%
Other
38.2%
Solvvy
Internet
25.0%
Computer Software
25.0%
Retail
15.0%
Computer Networking
10.0%
Media Production
5.0%
Other
20.0%
Track-It!
Information Technology and Services
14.5%
Hospital & Health Care
7.9%
Higher Education
7.9%
Utilities
5.3%
Law Practice
5.3%
Other
59.2%
TeamSupport
Computer Software
27.8%
Information Technology and Services
21.0%
Internet
4.8%
Financial Services
4.4%
Hospitality
3.9%
Other
38.2%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User

Their AI uses our robust Knowledge-base to get the self-service answers to our customers faster than an agent can. With the ability to train the software and see what it does and doesn't solve, we continuously improving Solvvy and our Help Center as we work...

G2 User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
Yvonne M.
Administrator in Computer Software

Currently, we receive a set of customer questions to train the algorithm, and once we are done matching them to the best articles, we have to send an email to our CSM to request a new set of questions. We would like to have the ability to get more questions...

G2 User in Information Technology and Services

It looks outdated, the interface looks like an Excel spreadsheet. Althought it does work, just doesn't look like anyone put a lot of thought into the asthetics.

G2 User in Internet

It's been pretty confusing to learn and we've had a lot of issues with tickets not being assigned to the right person and not getting updates on tickets. The fact that it can do so much also seems like a little bit of a detriment because it's...

 
Solvvy
Most Helpful Favorable Review
G2 User

Their AI uses our robust Knowledge-base to get the self-service answers to our customers faster than an agent can. With the ability to train the software and see what it does and doesn't solve, we continuously improving Solvvy and our Help Center as we work...

Most Helpful Critical Review
Yvonne M.
Administrator in Computer Software

Currently, we receive a set of customer questions to train the algorithm, and once we are done matching them to the best articles, we have to send an email to our CSM to request a new set of questions. We would like to have the ability to get more questions...

Track-It!
Most Helpful Favorable Review
G2 User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
G2 User in Information Technology and Services

It looks outdated, the interface looks like an Excel spreadsheet. Althought it does work, just doesn't look like anyone put a lot of thought into the asthetics.

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
G2 User in Internet

It's been pretty confusing to learn and we've had a lot of issues with tickets not being assigned to the right person and not getting updates on tickets. The fact that it can do so much also seems like a little bit of a detriment because it's...

Screenshots

 
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Videos

 
No videos provided

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Solvvy
Track-It!
No videos provided
TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

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