Compare Solvvy, Track-It!, and TeamSupport

Pricing

 
Support Desk
$50
/ agent / month billed annually
 
Enterprise
$65
/ agent / month billed annually
 
Private Cloud
Custom
Contact Us for Pricing
 
Free Trial
Free Trial
Free Trial
Solvvy
Free Trial
Track-It!
Free Trial
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.8
7.7
8.6
Ease of Use
Ease of Use
9.3
7.8
8.7
Ease of Setup
Ease of Setup
8.9
7.3
8.3
Ease of Admin
Ease of Admin
9.2
7.8
8.7
Quality of Support
Quality of Support
9.4
7.7
8.8
Ease of Doing Business With
Ease of Doing Business With
9.7
7.9
9.2
Product Direction (% positive)
Product Direction (% positive)
10.0
5.6
9.0
Meets Requirements
Solvvy
8.8
Track-It!
7.7
TeamSupport
8.6
Ease of Use
Solvvy
9.3
Track-It!
7.8
TeamSupport
8.7
Ease of Setup
Solvvy
8.9
Track-It!
7.3
TeamSupport
8.3
Ease of Admin
Solvvy
9.2
Track-It!
7.8
TeamSupport
8.7
Quality of Support
Solvvy
9.4
Track-It!
7.7
TeamSupport
8.8
Ease of Doing Business With
Solvvy
9.7
Track-It!
7.9
TeamSupport
9.2
Product Direction (% positive)
Solvvy
10.0
Track-It!
5.6
TeamSupport
9.0

Features

Knowledge Share
Knowledge Base
Solvvy
Not enough data available
Track-It!
7.1
TeamSupport
8.3
Searchable Articles
Solvvy
9.7
Track-It!
6.7
TeamSupport
8.3
Community Forums
Solvvy
Not enough data available
Track-It!
Not enough data available
TeamSupport
8.0
Interactive FAQs & Forums
Solvvy
8.6
Track-It!
Not enough data available
TeamSupport
8.4
Interaction
Web Portals
Solvvy
9.4
Track-It!
7.6
TeamSupport
8.7
Forum to Reponse
Solvvy
Not enough data available
Track-It!
6.9
TeamSupport
8.5
Tickets and Tagging
Solvvy
9.0
Track-It!
8.5
TeamSupport
8.8
Live Chat
Solvvy
Not enough data available
Track-It!
6.9
TeamSupport
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
15.0%
12.0%
40.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
85.0%
56.0%
47.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0%
32.0%
12.5%
Solvvy
Small-Business
15.0%
Mid-Market
85.0%
Enterprise
0%
Track-It!
Small-Business
12.0%
Mid-Market
56.0%
Enterprise
32.0%
TeamSupport
Small-Business
40.2%
Mid-Market
47.3%
Enterprise
12.5%

Reviewers' Industry

 
Internet
25.0%
Information Technology and Services
14.5%
Computer Software
27.7%
 
Computer Software
25.0%
Hospital & Health Care
7.9%
Information Technology and Services
21.2%
 
Retail
15.0%
Higher Education
7.9%
Internet
4.8%
 
Computer Networking
10.0%
Utilities
5.3%
Financial Services
4.4%
 
Media Production
5.0%
Law Practice
5.3%
Hospitality
3.8%
 
Other
20.0%
Other
59.2%
Other
38.1%
Solvvy
Internet
25.0%
Computer Software
25.0%
Retail
15.0%
Computer Networking
10.0%
Media Production
5.0%
Other
20.0%
Track-It!
Information Technology and Services
14.5%
Hospital & Health Care
7.9%
Higher Education
7.9%
Utilities
5.3%
Law Practice
5.3%
Other
59.2%
TeamSupport
Computer Software
27.7%
Information Technology and Services
21.2%
Internet
4.8%
Financial Services
4.4%
Hospitality
3.8%
Other
38.1%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Internal Consultant

Solvvy provides right and to the point content from help articles according to users queries. I think it encourages users to find help through articles instead of submitting tickets immediately.

Administrator in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
Elias G.
Administrator in Information Technology and Services

It was not user friendly. The programs did not work correctly all the time.

Arvin A.
User in Real Estate

Unfortunately there are many applications of the same type.

 
Solvvy
Most Helpful Favorable Review
Internal Consultant

Solvvy provides right and to the point content from help articles according to users queries. I think it encourages users to find help through articles instead of submitting tickets immediately.

Track-It!
Most Helpful Favorable Review
Administrator in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
Elias G.
Administrator in Information Technology and Services

It was not user friendly. The programs did not work correctly all the time.

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Arvin A.
User in Real Estate

Unfortunately there are many applications of the same type.

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Videos

 
No videos provided

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Solvvy
Track-It!
No videos provided
TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

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