Compare Solvvy, Track-It!, and ServiceNow

Pricing

 
Free Trial
Free Trial Unavailable
Free Trial Unavailable
Solvvy
Free Trial
Track-It!
Free Trial Unavailable
ServiceNow
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.8
7.7
8.4
Ease of Use
Ease of Use
9.3
7.8
7.4
Ease of Setup
Ease of Setup
8.9
7.3
7.2
Ease of Admin
Ease of Admin
9.2
7.8
7.8
Quality of Support
Quality of Support
9.4
7.7
7.9
Ease of Doing Business With
Ease of Doing Business With
9.7
7.9
8.1
Product Direction (% positive)
Product Direction (% positive)
10.0
5.6
7.8
Meets Requirements
Solvvy
8.8
Track-It!
7.7
ServiceNow
8.4
Ease of Use
Solvvy
9.3
Track-It!
7.8
ServiceNow
7.4
Ease of Setup
Solvvy
8.9
Track-It!
7.3
ServiceNow
7.2
Ease of Admin
Solvvy
9.2
Track-It!
7.8
ServiceNow
7.8
Quality of Support
Solvvy
9.4
Track-It!
7.7
ServiceNow
7.9
Ease of Doing Business With
Solvvy
9.7
Track-It!
7.9
ServiceNow
8.1
Product Direction (% positive)
Solvvy
10.0
Track-It!
5.6
ServiceNow
7.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
15.0%
12.0%
4.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
85.0%
56.0%
16.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0%
32.0%
78.9%
Solvvy
Small-Business
15.0%
Mid-Market
85.0%
Enterprise
0%
Track-It!
Small-Business
12.0%
Mid-Market
56.0%
Enterprise
32.0%
ServiceNow
Small-Business
4.1%
Mid-Market
16.9%
Enterprise
78.9%

Reviewers' Industry

 
Internet
25.0%
Information Technology and Services
14.5%
Information Technology and Services
27.9%
 
Computer Software
25.0%
Hospital & Health Care
7.9%
Hospital & Health Care
7.0%
 
Retail
15.0%
Higher Education
7.9%
Higher Education
6.7%
 
Computer Networking
10.0%
Utilities
5.3%
Computer Software
6.5%
 
Media Production
5.0%
Law Practice
5.3%
Financial Services
5.4%
 
Other
20.0%
Other
59.2%
Other
46.5%
Solvvy
Internet
25.0%
Computer Software
25.0%
Retail
15.0%
Computer Networking
10.0%
Media Production
5.0%
Other
20.0%
Track-It!
Information Technology and Services
14.5%
Hospital & Health Care
7.9%
Higher Education
7.9%
Utilities
5.3%
Law Practice
5.3%
Other
59.2%
ServiceNow
Information Technology and Services
27.9%
Hospital & Health Care
7.0%
Higher Education
6.7%
Computer Software
6.5%
Financial Services
5.4%
Other
46.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User

I like the simplicity of Solvvy. It's not a complicated experience for the customer and takes on most of the work of self-servicing for the customer. The suggested answers are not just the articles, but consumable snippets from articles that directly answer...

G2 User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

G2 User in Computer Software

- Organized ticketing queue - Automated email mechanism - Priority based suggestions - ETA alerts - Enhanced knowledge management associated with tickets

Most Helpful Critical Review
Most Helpful Critical Review
Steph T.
Administrator in Internet

I really enjoy their dashboard, which lets me download a report of all questions submitted to Solvvy in a time period and use a training tool to vote for which snippets are the correct or helpful answers to questions. I know that they are working a feature...

G2 User in Higher Education

Not user interactive - would like a dashboard feature for users to know where the task is at all times

Hiren D.
User in Information Technology and Services

The Search ability can be a very tedious task and most of the times a ticket gets re-routed to the default home page. This might not be a problem for some of the use cases where the search fields are more controlled. Frequently there can be a lag while...

 
Solvvy
Most Helpful Favorable Review
G2 User

I like the simplicity of Solvvy. It's not a complicated experience for the customer and takes on most of the work of self-servicing for the customer. The suggested answers are not just the articles, but consumable snippets from articles that directly answer...

Most Helpful Critical Review
Steph T.
Administrator in Internet

I really enjoy their dashboard, which lets me download a report of all questions submitted to Solvvy in a time period and use a training tool to vote for which snippets are the correct or helpful answers to questions. I know that they are working a feature...

Track-It!
Most Helpful Favorable Review
G2 User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
G2 User in Higher Education

Not user interactive - would like a dashboard feature for users to know where the task is at all times

ServiceNow
Most Helpful Favorable Review
G2 User in Computer Software

- Organized ticketing queue - Automated email mechanism - Priority based suggestions - ETA alerts - Enhanced knowledge management associated with tickets

Most Helpful Critical Review
Hiren D.
User in Information Technology and Services

The Search ability can be a very tedious task and most of the times a ticket gets re-routed to the default home page. This might not be a problem for some of the use cases where the search fields are more controlled. Frequently there can be a lag while...

Screenshots

 
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Videos

 
No videos providedNo videos provided
Solvvy
Track-It!
No videos provided
ServiceNow
No videos provided

Downloads

 No downloads providedNo downloads provided
Track-It!
No downloads provided
ServiceNow
No downloads provided
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