Compare Solvvy, Track-It!, and BMC Remedy

Pricing

 
Free Trial
Free Trial Unavailable
Free Trial Unavailable
Solvvy
Free Trial
Track-It!
Free Trial Unavailable
BMC Remedy
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.8
7.7
8.0
Ease of Use
Ease of Use
9.3
7.8
7.1
Ease of Setup
Ease of Setup
8.9
7.3
6.9
Ease of Admin
Ease of Admin
9.2
7.8
7.2
Quality of Support
Quality of Support
9.4
7.7
7.4
Ease of Doing Business With
Ease of Doing Business With
9.7
7.9
7.9
Product Direction (% positive)
Product Direction (% positive)
10.0
5.6
5.9
Meets Requirements
Solvvy
8.8
Track-It!
7.7
BMC Remedy
8.0
Ease of Use
Solvvy
9.3
Track-It!
7.8
BMC Remedy
7.1
Ease of Setup
Solvvy
8.9
Track-It!
7.3
BMC Remedy
6.9
Ease of Admin
Solvvy
9.2
Track-It!
7.8
BMC Remedy
7.2
Quality of Support
Solvvy
9.4
Track-It!
7.7
BMC Remedy
7.4
Ease of Doing Business With
Solvvy
9.7
Track-It!
7.9
BMC Remedy
7.9
Product Direction (% positive)
Solvvy
10.0
Track-It!
5.6
BMC Remedy
5.9

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
15.8%
12.0%
4.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
84.2%
56.0%
21.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0%
32.0%
74.3%
Solvvy
Small-Business
15.8%
Mid-Market
84.2%
Enterprise
0%
Track-It!
Small-Business
12.0%
Mid-Market
56.0%
Enterprise
32.0%
BMC Remedy
Small-Business
4.1%
Mid-Market
21.6%
Enterprise
74.3%

Reviewers' Industry

 
Internet
31.3%
Information Technology and Services
13.5%
Information Technology and Services
32.3%
 
Computer Software
28.1%
Hospital & Health Care
9.4%
Telecommunications
9.3%
 
Retail
15.6%
Higher Education
7.3%
Hospital & Health Care
6.1%
 
Consumer Electronics
6.3%
Utilities
5.2%
Higher Education
4.3%
 
Computer Networking
6.3%
Law Practice
5.2%
Computer Software
4.3%
 
Other
12.5%
Other
59.4%
Other
43.7%
Solvvy
Internet
31.3%
Computer Software
28.1%
Retail
15.6%
Consumer Electronics
6.3%
Computer Networking
6.3%
Other
12.5%
Track-It!
Information Technology and Services
13.5%
Hospital & Health Care
9.4%
Higher Education
7.3%
Utilities
5.2%
Law Practice
5.2%
Other
59.4%
BMC Remedy
Information Technology and Services
32.3%
Telecommunications
9.3%
Hospital & Health Care
6.1%
Higher Education
4.3%
Computer Software
4.3%
Other
43.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Sarah H.
Industry Analyst / Tech Writer in Internet

Both the user-facing module and the admin tools are well designed, making our user's experience simple and seamless as well as making my role as admin enjoyable. I also love the ability to help train their machine learning to customize it to our...

G2 User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Greg M.
User in Internet

It's a full-blown, enterprise-grade ITSM suite. For those who are looking to implement ITIL practices, Remedy will help you do so, with modules like asset and configuration management, incident and problem management, change management, and so forth. Done...

Most Helpful Critical Review
Most Helpful Critical Review
Ros H.
Administrator in Computer Software

Implementing the v2 modal has required a fair amount of custom work to integrate with Service Cloud - which the Solvvy team have really helped out with, mind. v1 was simply a matter of adding a code snippet to an existing form, whereas with v2, we've needed...

Sam B.
User in Government Relations

Everything from pulling reports and adding information is hard to do. The interface is hard to navigate and the connection the SQL database is tenuous at best.

G2 User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

 
Solvvy
Most Helpful Favorable Review
Sarah H.
Industry Analyst / Tech Writer in Internet

Both the user-facing module and the admin tools are well designed, making our user's experience simple and seamless as well as making my role as admin enjoyable. I also love the ability to help train their machine learning to customize it to our...

Most Helpful Critical Review
Ros H.
Administrator in Computer Software

Implementing the v2 modal has required a fair amount of custom work to integrate with Service Cloud - which the Solvvy team have really helped out with, mind. v1 was simply a matter of adding a code snippet to an existing form, whereas with v2, we've needed...

Track-It!
Most Helpful Favorable Review
G2 User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
Sam B.
User in Government Relations

Everything from pulling reports and adding information is hard to do. The interface is hard to navigate and the connection the SQL database is tenuous at best.

BMC Remedy
Most Helpful Favorable Review
Greg M.
User in Internet

It's a full-blown, enterprise-grade ITSM suite. For those who are looking to implement ITIL practices, Remedy will help you do so, with modules like asset and configuration management, incident and problem management, change management, and so forth. Done...

Most Helpful Critical Review
G2 User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

Screenshots

 
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Videos

 
No videos providedNo videos provided
Solvvy
Track-It!
No videos provided
BMC Remedy
No videos provided

Downloads

 No downloads providedNo downloads provided
Track-It!
No downloads provided
BMC Remedy
No downloads provided
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