Compare Solvvy, Track-It!, and BMC FootPrints Service Core

Pricing

 
Free Trial
Free Trial Unavailable
Free Trial Unavailable
Solvvy
Free Trial
Track-It!
Free Trial Unavailable
BMC FootPrints Service Core
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.8
7.7
7.3
Ease of Use
Ease of Use
9.3
7.8
6.9
Ease of Setup
Ease of Setup
8.9
7.3
7.3
Ease of Admin
Ease of Admin
9.2
7.8
7.3
Quality of Support
Quality of Support
9.4
7.7
7.6
Ease of Doing Business With
Ease of Doing Business With
9.7
7.9
8.6
Product Direction (% positive)
Product Direction (% positive)
10.0
5.6
5.0
Meets Requirements
Solvvy
8.8
Track-It!
7.7
BMC FootPrints Service Core
7.3
Ease of Use
Solvvy
9.3
Track-It!
7.8
BMC FootPrints Service Core
6.9
Ease of Setup
Solvvy
8.9
Track-It!
7.3
BMC FootPrints Service Core
7.3
Ease of Admin
Solvvy
9.2
Track-It!
7.8
BMC FootPrints Service Core
7.3
Quality of Support
Solvvy
9.4
Track-It!
7.7
BMC FootPrints Service Core
7.6
Ease of Doing Business With
Solvvy
9.7
Track-It!
7.9
BMC FootPrints Service Core
8.6
Product Direction (% positive)
Solvvy
10.0
Track-It!
5.6
BMC FootPrints Service Core
5.0

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
15.0%
12.0%
6.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
85.0%
56.0%
31.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0%
32.0%
62.5%
Solvvy
Small-Business
15.0%
Mid-Market
85.0%
Enterprise
0%
Track-It!
Small-Business
12.0%
Mid-Market
56.0%
Enterprise
32.0%
BMC FootPrints Service Core
Small-Business
6.3%
Mid-Market
31.3%
Enterprise
62.5%

Reviewers' Industry

 
Internet
25.0%
Information Technology and Services
14.5%
Law Practice
22.9%
 
Computer Software
25.0%
Hospital & Health Care
7.9%
Higher Education
22.9%
 
Retail
15.0%
Higher Education
7.9%
Information Technology and Services
16.7%
 
Computer Networking
10.0%
Utilities
5.3%
Hospital & Health Care
8.3%
 
Media Production
5.0%
Law Practice
5.3%
Utilities
2.1%
 
Other
20.0%
Other
59.2%
Other
27.1%
Solvvy
Internet
25.0%
Computer Software
25.0%
Retail
15.0%
Computer Networking
10.0%
Media Production
5.0%
Other
20.0%
Track-It!
Information Technology and Services
14.5%
Hospital & Health Care
7.9%
Higher Education
7.9%
Utilities
5.3%
Law Practice
5.3%
Other
59.2%
BMC FootPrints Service Core
Law Practice
22.9%
Higher Education
22.9%
Information Technology and Services
16.7%
Hospital & Health Care
8.3%
Utilities
2.1%
Other
27.1%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User

I like the simplicity of Solvvy. It's not a complicated experience for the customer and takes on most of the work of self-servicing for the customer. The suggested answers are not just the articles, but consumable snippets from articles that directly answer...

G2 User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Victor G.
User in Law Practice

I like the ease of use. Once I started using Footprints it did not take me long to get comfortable. The escalating to other groups or adding multiple assignees to one ticket is very useful. This is one of the better ticketing programs I have used over the...

Most Helpful Critical Review
Most Helpful Critical Review
Steph T.
Administrator in Internet

I really enjoy their dashboard, which lets me download a report of all questions submitted to Solvvy in a time period and use a training tool to vote for which snippets are the correct or helpful answers to questions. I know that they are working a feature...

G2 User in Higher Education

Not user interactive - would like a dashboard feature for users to know where the task is at all times

G2 User in Utilities

- Our environment is very dynamic, previous versions of footprints were more agile, and process changes were quickly made in the system and deployed from QA-Prod. this version needs long scheduled maintenance windows. In a 24/7 shop that is difficult to...

 
Solvvy
Most Helpful Favorable Review
G2 User

I like the simplicity of Solvvy. It's not a complicated experience for the customer and takes on most of the work of self-servicing for the customer. The suggested answers are not just the articles, but consumable snippets from articles that directly answer...

Most Helpful Critical Review
Steph T.
Administrator in Internet

I really enjoy their dashboard, which lets me download a report of all questions submitted to Solvvy in a time period and use a training tool to vote for which snippets are the correct or helpful answers to questions. I know that they are working a feature...

Track-It!
Most Helpful Favorable Review
G2 User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
G2 User in Higher Education

Not user interactive - would like a dashboard feature for users to know where the task is at all times

BMC FootPrints Service Core
Most Helpful Favorable Review
Victor G.
User in Law Practice

I like the ease of use. Once I started using Footprints it did not take me long to get comfortable. The escalating to other groups or adding multiple assignees to one ticket is very useful. This is one of the better ticketing programs I have used over the...

Most Helpful Critical Review
G2 User in Utilities

- Our environment is very dynamic, previous versions of footprints were more agile, and process changes were quickly made in the system and deployed from QA-Prod. this version needs long scheduled maintenance windows. In a 24/7 shop that is difficult to...

Screenshots

 
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BMC FootPrints Service Core

Videos

 
No videos providedNo videos provided
Solvvy
Track-It!
No videos provided
BMC FootPrints Service Core
No videos provided

Downloads

 No downloads providedNo downloads provided
Track-It!
No downloads provided
BMC FootPrints Service Core
No downloads provided
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