Compare Solvvy vs Track-It!

See this
comparison of Solvvy vs. Track-It!
based on data from user reviews. Solvvy rates 4.8/5 stars with 20 reviews. Track-It! rates 3.6/5 stars with 76 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Free Trial
Free Trial Unavailable
Solvvy
Free Trial
Track-It!
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.8
7.7
Ease of Use
Ease of Use
9.3
7.8
Ease of Setup
Ease of Setup
8.9
7.3
Ease of Admin
Ease of Admin
9.2
7.8
Quality of Support
Quality of Support
9.4
7.7
Ease of Doing Business With
Ease of Doing Business With
9.7
7.9
Product Direction (% positive)
Product Direction (% positive)
10.0
5.6
Meets Requirements
Solvvy
8.8
Track-It!
7.7
Ease of Use
Solvvy
9.3
Track-It!
7.8
Ease of Setup
Solvvy
8.9
Track-It!
7.3
Ease of Admin
Solvvy
9.2
Track-It!
7.8
Quality of Support
Solvvy
9.4
Track-It!
7.7
Ease of Doing Business With
Solvvy
9.7
Track-It!
7.9
Product Direction (% positive)
Solvvy
10.0
Track-It!
5.6

Features

Knowledge Share
Knowledge Base
Solvvy
Not enough data available
Track-It!
7.1
Searchable Articles
Solvvy
9.7
Track-It!
6.7
Community Forums
Solvvy
Not enough data available
Track-It!
Not enough data available
Interactive FAQs & Forums
Solvvy
8.6
Track-It!
Not enough data available
Interaction
Web Portals
Solvvy
9.4
Track-It!
7.6
Forum to Reponse
Solvvy
Not enough data available
Track-It!
6.9
Tickets and Tagging
Solvvy
9.0
Track-It!
8.5
Live Chat
Solvvy
Not enough data available
Track-It!
6.9

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
15.8%
12.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
84.2%
56.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0%
32.0%
Solvvy
Small-Business
15.8%
Mid-Market
84.2%
Enterprise
0%
Track-It!
Small-Business
12.0%
Mid-Market
56.0%
Enterprise
32.0%

Reviewers' Industry

 
Internet
31.3%
Information Technology and Services
13.5%
 
Computer Software
28.1%
Hospital & Health Care
9.4%
 
Retail
15.6%
Higher Education
7.3%
 
Consumer Electronics
6.3%
Utilities
5.2%
 
Computer Networking
6.3%
Law Practice
5.2%
 
Other
12.5%
Other
59.4%
Solvvy
Internet
31.3%
Computer Software
28.1%
Retail
15.6%
Consumer Electronics
6.3%
Computer Networking
6.3%
Other
12.5%
Track-It!
Information Technology and Services
13.5%
Hospital & Health Care
9.4%
Higher Education
7.3%
Utilities
5.2%
Law Practice
5.2%
Other
59.4%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User

Their AI uses our robust Knowledge-base to get the self-service answers to our customers faster than an agent can. With the ability to train the software and see what it does and doesn't solve, we continuously improving Solvvy and our Help Center as we work...

G2 User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Computer Software

Solvvy requires a bit of maintenance. Using their learning tool is the best way to increase the self-service rate. A "set it and forget it" approach didn't really work for me. Spending a bit of time each week with their training tool helps Solvvy be more...

G2 User in Apparel & Fashion

There is no way to filter by subject or information in the ticket

 
Solvvy
Most Helpful Favorable Review
G2 User

Their AI uses our robust Knowledge-base to get the self-service answers to our customers faster than an agent can. With the ability to train the software and see what it does and doesn't solve, we continuously improving Solvvy and our Help Center as we work...

Most Helpful Critical Review
G2 User in Computer Software

Solvvy requires a bit of maintenance. Using their learning tool is the best way to increase the self-service rate. A "set it and forget it" approach didn't really work for me. Spending a bit of time each week with their training tool helps Solvvy be more...

Track-It!
Most Helpful Favorable Review
G2 User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
G2 User in Apparel & Fashion

There is no way to filter by subject or information in the ticket

Screenshots

 
1 of 4
2 of 4
3 of 4
4 of 4
1 of 3
2 of 3
3 of 3

Videos

 
No videos provided
Solvvy
Track-It!
No videos provided
Ask Solvvy a QuestionContact SolvvyRequest More InformationRequest More Information
Add Product
Solvvy
Solvvy
Optimized for quick response
Track-It!
Track-It!