Compare Solvvy vs SolarWinds Service Desk

See this
comparison of Solvvy vs. SolarWinds Service Desk
based on data from user reviews. Solvvy rates 4.8/5 stars with 20 reviews. SolarWinds Service Desk rates 4.4/5 stars with 530 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
TEAM
$29
per month
 
BUSINESS
$59
per month
 
PROFESSIONAL
$79
per month
 
Free Trial
Free Trial
Solvvy
Free Trial
SolarWinds Service Desk
TEAM
$29per month
BUSINESS
$59per month
PROFESSIONAL
$79per month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.8
8.6
Ease of Use
Ease of Use
9.3
9.0
Ease of Setup
Ease of Setup
8.9
8.7
Ease of Admin
Ease of Admin
9.2
8.9
Quality of Support
Quality of Support
9.4
9.0
Ease of Doing Business With
Ease of Doing Business With
9.7
9.1
Product Direction (% positive)
Product Direction (% positive)
10.0
9.1
Meets Requirements
Solvvy
8.8
SolarWinds Service Desk
8.6
Ease of Use
Solvvy
9.3
SolarWinds Service Desk
9.0
Ease of Setup
Solvvy
8.9
SolarWinds Service Desk
8.7
Ease of Admin
Solvvy
9.2
SolarWinds Service Desk
8.9
Quality of Support
Solvvy
9.4
SolarWinds Service Desk
9.0
Ease of Doing Business With
Solvvy
9.7
SolarWinds Service Desk
9.1
Product Direction (% positive)
Solvvy
10.0
SolarWinds Service Desk
9.1

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
15.0%
6.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
85.0%
69.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0%
23.6%
Solvvy
Small-Business
15.0%
Mid-Market
85.0%
Enterprise
0%
SolarWinds Service Desk
Small-Business
6.5%
Mid-Market
69.9%
Enterprise
23.6%

Reviewers' Industry

 
Internet
25.0%
Information Technology and Services
11.5%
 
Computer Software
25.0%
Hospital & Health Care
8.3%
 
Retail
15.0%
Higher Education
5.7%
 
Computer Networking
10.0%
Education Management
5.1%
 
Media Production
5.0%
Financial Services
4.7%
 
Other
20.0%
Other
64.7%
Solvvy
Internet
25.0%
Computer Software
25.0%
Retail
15.0%
Computer Networking
10.0%
Media Production
5.0%
Other
20.0%
SolarWinds Service Desk
Information Technology and Services
11.5%
Hospital & Health Care
8.3%
Higher Education
5.7%
Education Management
5.1%
Financial Services
4.7%
Other
64.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Computer Software

How Solvvy can help self-service our customers. This provides our customers a quick turnaround to keep on working, not having to wait on a tech to assist them.

Sebastian P.
Administrator in Information Technology and Services

I would say the Incident Management related features: SLA rules, Reports, Problem Management. They have an excellent customer support, not only solving issues fast but as well providing information on best practices and listening to the community for new...

Most Helpful Critical Review
Most Helpful Critical Review
Mark B.
Administrator in Computer Software

We use Intercom for our support platform and the integration with Solvvy could be better. There really isn't a way for users to come back to view previous tickets without going through Solvvy first.

Mike F.
User in Education Management

Interface has an issue with IOS. Not retro working for older systems. Barely readable i pre- IOS9 devices. Mobile app needs more development on the interface side.

 
Solvvy
Most Helpful Favorable Review
G2 User in Computer Software

How Solvvy can help self-service our customers. This provides our customers a quick turnaround to keep on working, not having to wait on a tech to assist them.

Most Helpful Critical Review
Mark B.
Administrator in Computer Software

We use Intercom for our support platform and the integration with Solvvy could be better. There really isn't a way for users to come back to view previous tickets without going through Solvvy first.

SolarWinds Service Desk
Most Helpful Favorable Review
Sebastian P.
Administrator in Information Technology and Services

I would say the Incident Management related features: SLA rules, Reports, Problem Management. They have an excellent customer support, not only solving issues fast but as well providing information on best practices and listening to the community for new...

Most Helpful Critical Review
Mike F.
User in Education Management

Interface has an issue with IOS. Not retro working for older systems. Barely readable i pre- IOS9 devices. Mobile app needs more development on the interface side.

Screenshots

 
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Videos

 

SolarWinds Service Desk is an IT and employee service management solution that helps you redefine employee service experiences in a seamless, smart, and meaningful way. With SolarWinds Service Desk, you can treat your employees like your best customers through a single service desk for the entire company.

Solvvy
SolarWinds Service Desk

SolarWinds Service Desk is an IT and employee service management solution that helps you redefine employee service experiences in a seamless, smart, and meaningful way. With SolarWinds Service Desk, you can treat your employees like your best customers through a single service desk for the entire company.

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