$16per seat / month
$33per seat / month
$50per seat / month
$149per seat / month
|Ease of Use|
|Ease of Setup|
|Ease of Admin|
|Quality of Support|
|Ease of Doing Business With|
|Product Direction (% positive)|
(50 or fewer emp.)
(> 1000 emp.)
Information Technology and Services
|Most Helpful Favorable Review|
I like the simplicity of Solvvy. It's not a complicated experience for the customer and takes on most of the work of self-servicing for the customer. The suggested answers are not just the articles, but consumable snippets from articles that directly answer...
I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.
|Most Helpful Critical Review|
I would get a lot of value from more User insights. For instance, we can see which inbounds from customers were NOT deflected, but I'd love to know more about the customers who WERE deflected. Who are they, what was their Account, are they a new customer...
It is very glitchy! More often than not it buffers for long periods of time. There is often interruptions in connection that cause loss of contact with client and or miscommunication. Software DEFINITELY needs some adjustments and tweaks. Keep working!
|Ask Solvvy a Question|