Compare Solvvy vs Kayako

See this
comparison of Solvvy vs. Kayako
based on data from user reviews. Solvvy rates 4.8/5 stars with 20 reviews. Kayako rates 4.1/5 stars with 185 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Inbox
$15
/agent/month
 
Growth
$30
/agent/month
 
Scale
$60
/agent/month
 
Free Trial
Free Trial
Solvvy
Free Trial
Kayako
Inbox
$15/agent/month
Growth
$30/agent/month
Scale
$60/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.8
8.1
Ease of Use
Ease of Use
9.3
8.4
Ease of Setup
Ease of Setup
8.9
8.0
Ease of Admin
Ease of Admin
9.2
8.1
Quality of Support
Quality of Support
9.4
8.2
Ease of Doing Business With
Ease of Doing Business With
9.7
8.4
Product Direction (% positive)
Product Direction (% positive)
10.0
7.3
Meets Requirements
Solvvy
8.8
Kayako
8.1
Ease of Use
Solvvy
9.3
Kayako
8.4
Ease of Setup
Solvvy
8.9
Kayako
8.0
Ease of Admin
Solvvy
9.2
Kayako
8.1
Quality of Support
Solvvy
9.4
Kayako
8.2
Ease of Doing Business With
Solvvy
9.7
Kayako
8.4
Product Direction (% positive)
Solvvy
10.0
Kayako
7.3

Features

Knowledge Share
Knowledge Base
Solvvy
Not enough data available
Kayako
8.7
Searchable Articles
Solvvy
9.7
Kayako
9.0
Community Forums
Solvvy
Not enough data available
Kayako
8.5
Interactive FAQs & Forums
Solvvy
8.6
Kayako
8.8
Interaction
Web Portals
Solvvy
9.4
Kayako
8.9
Forum to Reponse
Solvvy
Not enough data available
Kayako
8.3
Tickets and Tagging
Solvvy
9.0
Kayako
9.1
Live Chat
Solvvy
Not enough data available
Kayako
8.9

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
15.8%
54.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
84.2%
35.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0%
10.5%
Solvvy
Small-Business
15.8%
Mid-Market
84.2%
Enterprise
0%
Kayako
Small-Business
54.1%
Mid-Market
35.4%
Enterprise
10.5%

Reviewers' Industry

 
Internet
31.3%
Information Technology and Services
24.8%
 
Computer Software
28.1%
Computer Software
17.6%
 
Retail
15.6%
Telecommunications
6.8%
 
Consumer Electronics
6.3%
Internet
5.4%
 
Computer Networking
6.3%
Marketing and Advertising
3.6%
 
Other
12.5%
Other
41.9%
Solvvy
Internet
31.3%
Computer Software
28.1%
Retail
15.6%
Consumer Electronics
6.3%
Computer Networking
6.3%
Other
12.5%
Kayako
Information Technology and Services
24.8%
Computer Software
17.6%
Telecommunications
6.8%
Internet
5.4%
Marketing and Advertising
3.6%
Other
41.9%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Jeffrey C.
Administrator

Solvvy was extremely simple to implement and came with the immediate results that showed a real impact. To date, we have seen on average a 45% self-service rate month-over-month.

Gary M.
Administrator in Information Technology and Services

The SLA system has allowed us to create quite a complicated set of rules to ensure that we meet all our SLA requirements. The ticket workflows with the automated follow up actions has saved our helpdesk staff countless hours. Our field engineers really love...

Most Helpful Critical Review
Most Helpful Critical Review
Jessica H.
Executive Sponsor in Internet

I would get a lot of value from more User insights. For instance, we can see which inbounds from customers were NOT deflected, but I'd love to know more about the customers who WERE deflected. Who are they, what was their Account, are they a new customer...

G2 User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

 
Solvvy
Most Helpful Favorable Review
Jeffrey C.
Administrator

Solvvy was extremely simple to implement and came with the immediate results that showed a real impact. To date, we have seen on average a 45% self-service rate month-over-month.

Most Helpful Critical Review
Jessica H.
Executive Sponsor in Internet

I would get a lot of value from more User insights. For instance, we can see which inbounds from customers were NOT deflected, but I'd love to know more about the customers who WERE deflected. Who are they, what was their Account, are they a new customer...

Kayako
Most Helpful Favorable Review
Gary M.
Administrator in Information Technology and Services

The SLA system has allowed us to create quite a complicated set of rules to ensure that we meet all our SLA requirements. The ticket workflows with the automated follow up actions has saved our helpdesk staff countless hours. Our field engineers really love...

Most Helpful Critical Review
G2 User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

Screenshots

 
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Videos

 

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

Solvvy
Kayako

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

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