Compare Solvvy vs Intercom

See this
comparison of Solvvy vs. Intercom
based on data from user reviews. Solvvy rates 4.8/5 stars with 20 reviews. Intercom rates 4.3/5 stars with 739 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Engage
$53
starting from
 
Respond
$53
starting from
 
Educate
$49
monthly flat rate
 
Free Trial
Free Trial
Solvvy
Free Trial
Intercom
Engage
$53starting from
Respond
$53starting from
Educate
$49monthly flat rate
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.8
8.6
Ease of Use
Ease of Use
9.3
8.7
Ease of Setup
Ease of Setup
8.9
8.3
Ease of Admin
Ease of Admin
9.2
8.7
Quality of Support
Quality of Support
9.4
8.5
Ease of Doing Business With
Ease of Doing Business With
9.7
8.8
Product Direction (% positive)
Product Direction (% positive)
10.0
8.4
Meets Requirements
Solvvy
8.8
Intercom
8.6
Ease of Use
Solvvy
9.3
Intercom
8.7
Ease of Setup
Solvvy
8.9
Intercom
8.3
Ease of Admin
Solvvy
9.2
Intercom
8.7
Quality of Support
Solvvy
9.4
Intercom
8.5
Ease of Doing Business With
Solvvy
9.7
Intercom
8.8
Product Direction (% positive)
Solvvy
10.0
Intercom
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
15.8%
68.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
84.2%
27.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0%
4.1%
Solvvy
Small-Business
15.8%
Mid-Market
84.2%
Enterprise
0%
Intercom
Small-Business
68.2%
Mid-Market
27.7%
Enterprise
4.1%

Reviewers' Industry

 
Internet
31.3%
Computer Software
24.4%
 
Computer Software
28.1%
Internet
16.5%
 
Retail
15.6%
Information Technology and Services
14.9%
 
Consumer Electronics
6.3%
Marketing and Advertising
6.9%
 
Computer Networking
6.3%
Consumer Services
2.0%
 
Other
12.5%
Other
35.2%
Solvvy
Internet
31.3%
Computer Software
28.1%
Retail
15.6%
Consumer Electronics
6.3%
Computer Networking
6.3%
Other
12.5%
Intercom
Computer Software
24.4%
Internet
16.5%
Information Technology and Services
14.9%
Marketing and Advertising
6.9%
Consumer Services
2.0%
Other
35.2%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Jeffrey C.
Administrator

Solvvy was extremely simple to implement and came with the immediate results that showed a real impact. To date, we have seen on average a 45% self-service rate month-over-month.

Eugenio S.
User in Information Technology and Services

I can promote leads and users to take effect with targeted email, and in-app information triggered by time. I like that this program can connect with another tool like Salesforce, Segment, and much more.

Most Helpful Critical Review
Most Helpful Critical Review
Hilary D.
Administrator

I appreciate the ability to train Solvvy, but I would love to be able to customize the training. We have three types of end users, and sometimes they pick the incorrect user type from our drop-down form, so the wrong articles are surfaced. I would a clearer...

G2 User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

 
Solvvy
Most Helpful Favorable Review
Jeffrey C.
Administrator

Solvvy was extremely simple to implement and came with the immediate results that showed a real impact. To date, we have seen on average a 45% self-service rate month-over-month.

Most Helpful Critical Review
Hilary D.
Administrator

I appreciate the ability to train Solvvy, but I would love to be able to customize the training. We have three types of end users, and sometimes they pick the incorrect user type from our drop-down form, so the wrong articles are surfaced. I would a clearer...

Intercom
Most Helpful Favorable Review
Eugenio S.
User in Information Technology and Services

I can promote leads and users to take effect with targeted email, and in-app information triggered by time. I like that this program can connect with another tool like Salesforce, Segment, and much more.

Most Helpful Critical Review
G2 User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

Screenshots

 
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Videos

 

Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

Solvvy
Intercom

Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

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