Join the 1500 companies using G2 Track to manage SaaS spend, usage, contracts & compliance.
Compare Solvvy, Freshdesk, and HappyFox

Pricing

 
Sprout
Free
for UNLIMITED agents
Mighty
$29
per staff / month
 
Blossom
$19
/ agent / month billed annually
Enterprise
$69
per staff / month
 
Garden
$35
/ agent / month billed annually
Fantastic
$49
per staff / month
 
Estate
$49
/ agent / month billed annually
Enterprise Plus
$89
per staff / month
 
Forest
$89
/ agent / month billed annually
 
Free Trial
Free Trial
Free Trial Unavailable
Solvvy
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial
HappyFox
Mighty
$29per staff / month
Enterprise
$69per staff / month
Fantastic
$49per staff / month
Enterprise Plus
$89per staff / month
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.8
8.5
8.9
Ease of Use
Ease of Use
9.3
8.8
9.3
Ease of Setup
Ease of Setup
8.9
8.6
8.9
Ease of Admin
Ease of Admin
9.2
8.7
9.1
Quality of Support
Quality of Support
9.4
8.9
9.2
Ease of Doing Business With
Ease of Doing Business With
9.7
8.8
9.3
Product Direction (% positive)
Product Direction (% positive)
10.0
8.6
9.3
Meets Requirements
Solvvy
8.8
Freshdesk
8.5
HappyFox
8.9
Ease of Use
Solvvy
9.3
Freshdesk
8.8
HappyFox
9.3
Ease of Setup
Solvvy
8.9
Freshdesk
8.6
HappyFox
8.9
Ease of Admin
Solvvy
9.2
Freshdesk
8.7
HappyFox
9.1
Quality of Support
Solvvy
9.4
Freshdesk
8.9
HappyFox
9.2
Ease of Doing Business With
Solvvy
9.7
Freshdesk
8.8
HappyFox
9.3
Product Direction (% positive)
Solvvy
10.0
Freshdesk
8.6
HappyFox
9.3

Features

Knowledge Share
Knowledge Base
Solvvy
Not enough data available
Freshdesk
8.8
HappyFox
8.5
Searchable Articles
Solvvy
9.7
Freshdesk
8.6
HappyFox
8.8
Community Forums
Solvvy
Not enough data available
Freshdesk
8.4
HappyFox
Not enough data available
Interactive FAQs & Forums
Solvvy
8.6
Freshdesk
8.5
HappyFox
Not enough data available
Interaction
Web Portals
Solvvy
9.4
Freshdesk
7.2
HappyFox
7.2
Forum to Reponse
Solvvy
Not enough data available
Freshdesk
8.5
HappyFox
8.1
Tickets and Tagging
Solvvy
9.0
Freshdesk
8.8
HappyFox
9.3
Live Chat
Solvvy
Not enough data available
Freshdesk
8.8
HappyFox
8.1

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
15.8%
52.7%
46.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
84.2%
36.4%
38.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0%
10.9%
15.5%
Solvvy
Small-Business
15.8%
Mid-Market
84.2%
Enterprise
0%
Freshdesk
Small-Business
52.7%
Mid-Market
36.4%
Enterprise
10.9%
HappyFox
Small-Business
46.4%
Mid-Market
38.1%
Enterprise
15.5%

Reviewers' Industry

 
Internet
31.3%
Information Technology and Services
20.4%
Information Technology and Services
14.1%
 
Computer Software
28.1%
Computer Software
13.9%
Computer Software
12.2%
 
Retail
15.6%
Internet
5.9%
Higher Education
6.4%
 
Consumer Electronics
6.3%
Education Management
3.7%
Real Estate
3.8%
 
Computer Networking
6.3%
E-Learning
3.4%
Education Management
3.8%
 
Other
12.5%
Other
52.7%
Other
59.6%
Solvvy
Internet
31.3%
Computer Software
28.1%
Retail
15.6%
Consumer Electronics
6.3%
Computer Networking
6.3%
Other
12.5%
Freshdesk
Information Technology and Services
20.4%
Computer Software
13.9%
Internet
5.9%
Education Management
3.7%
E-Learning
3.4%
Other
52.7%
HappyFox
Information Technology and Services
14.1%
Computer Software
12.2%
Higher Education
6.4%
Real Estate
3.8%
Education Management
3.8%
Other
59.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Ros H.
Administrator in Computer Software

My team have now implemented Solvvy across two support sites and well, the choice as to whether to use this product or not is a no brainer. While the Solvvy instance on one site has a case deflection rate of 8-12%, the other, newer (v2) implementation is...

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

Most Helpful Critical Review
Most Helpful Critical Review
James S.
Administrator

I wish there was a whitelist button to push specific questions that cant be handled via self help straight to a representative.

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

G2 User in Computer Software

Navigation from ticket to ticket. Sometimes a bit slow to process.

 
Solvvy
Most Helpful Favorable Review
Ros H.
Administrator in Computer Software

My team have now implemented Solvvy across two support sites and well, the choice as to whether to use this product or not is a no brainer. While the Solvvy instance on one site has a case deflection rate of 8-12%, the other, newer (v2) implementation is...

Most Helpful Critical Review
James S.
Administrator

I wish there was a whitelist button to push specific questions that cant be handled via self help straight to a representative.

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

HappyFox
Most Helpful Favorable Review
Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

Most Helpful Critical Review
G2 User in Computer Software

Navigation from ticket to ticket. Sometimes a bit slow to process.

Screenshots

 
1 of 4
2 of 4
3 of 4
4 of 4
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6

Videos

 
No videos provided
Solvvy
Freshdesk
HappyFox
No videos provided
Ask Solvvy a QuestionContact SolvvyAsk Freshdesk a QuestionContact FreshdeskAsk HappyFox a QuestionContact HappyFox
Add Product
Solvvy
Solvvy
Optimized for quick response
Freshdesk
Freshdesk
HappyFox
HappyFox
Optimized for quick response