Compare Solvvy vs Freshdesk

See this
comparison of Solvvy vs. Freshdesk
based on data from user reviews. Solvvy rates 4.8/5 stars with 20 reviews. Freshdesk rates 4.4/5 stars with 2,140 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Sprout
Free
for UNLIMITED agents
 
Blossom
$19
/ agent / month billed annually
 
Garden
$35
/ agent / month billed annually
 
Estate
$49
/ agent / month billed annually
 
Forest
$89
/ agent / month billed annually
 
Free Trial
Free Trial
Solvvy
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.8
8.5
Ease of Use
Ease of Use
9.3
8.8
Ease of Setup
Ease of Setup
8.9
8.6
Ease of Admin
Ease of Admin
9.2
8.7
Quality of Support
Quality of Support
9.4
8.9
Ease of Doing Business With
Ease of Doing Business With
9.7
8.8
Product Direction (% positive)
Product Direction (% positive)
10.0
8.7
Meets Requirements
Solvvy
8.8
Freshdesk
8.5
Ease of Use
Solvvy
9.3
Freshdesk
8.8
Ease of Setup
Solvvy
8.9
Freshdesk
8.6
Ease of Admin
Solvvy
9.2
Freshdesk
8.7
Quality of Support
Solvvy
9.4
Freshdesk
8.9
Ease of Doing Business With
Solvvy
9.7
Freshdesk
8.8
Product Direction (% positive)
Solvvy
10.0
Freshdesk
8.7

Features

Knowledge Share
Knowledge Base
Solvvy
Not enough data available
Freshdesk
8.8
Searchable Articles
Solvvy
9.7
Freshdesk
8.6
Community Forums
Solvvy
Not enough data available
Freshdesk
8.5
Interactive FAQs & Forums
Solvvy
8.6
Freshdesk
8.5
Interaction
Web Portals
Solvvy
9.4
Freshdesk
7.2
Forum to Reponse
Solvvy
Not enough data available
Freshdesk
8.5
Tickets and Tagging
Solvvy
9.0
Freshdesk
8.8
Live Chat
Solvvy
Not enough data available
Freshdesk
8.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
15.8%
52.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
84.2%
36.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0%
10.9%
Solvvy
Small-Business
15.8%
Mid-Market
84.2%
Enterprise
0%
Freshdesk
Small-Business
52.4%
Mid-Market
36.7%
Enterprise
10.9%

Reviewers' Industry

 
Internet
31.3%
Information Technology and Services
20.4%
 
Computer Software
28.1%
Computer Software
13.9%
 
Retail
15.6%
Internet
5.8%
 
Consumer Electronics
6.3%
Education Management
3.7%
 
Computer Networking
6.3%
E-Learning
3.4%
 
Other
12.5%
Other
52.9%
Solvvy
Internet
31.3%
Computer Software
28.1%
Retail
15.6%
Consumer Electronics
6.3%
Computer Networking
6.3%
Other
12.5%
Freshdesk
Information Technology and Services
20.4%
Computer Software
13.9%
Internet
5.8%
Education Management
3.7%
E-Learning
3.4%
Other
52.9%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Jordan P.
Administrator in Internet

Solvvy is good at indexing your content and making it easier for customers to find it.

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
Jeffrey C.
Administrator

I haven't found anything to dislike. The product delivers on all expectations and needs.

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

 
Solvvy
Most Helpful Favorable Review
Jordan P.
Administrator in Internet

Solvvy is good at indexing your content and making it easier for customers to find it.

Most Helpful Critical Review
Jeffrey C.
Administrator

I haven't found anything to dislike. The product delivers on all expectations and needs.

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Screenshots

 
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Videos

 
Solvvy
Freshdesk
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Solvvy
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Freshdesk
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