Compare SolarWinds Web Help Desk and xMatters
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side-by-side comparison of SolarWinds Web Help Desk vs. xMatters
based on preference data from user reviews. SolarWinds Web Help Desk rates 3.8/5 stars with 46 reviews. By contrast, xMatters rates 4.4/5 stars with 256 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
 SolarWinds Web Help Desk |  xMatters Optimized for quick response | |
| Star Rating | SolarWinds Web Help Desk | xMatters |
| Market Segments | SolarWinds Web Help Desk Mid-Market (65.2% of reviews) | xMatters Enterprise (84.8% of reviews) |
| Entry Level Price | SolarWinds Web Help Desk No pricing information available | xMatters No pricing information available |
SolarWinds Web Help Desk vs xMatters
When assessing the two solutions, reviewers found xMatters easier to use, set up, and administer. Reviewers also preferred doing business with xMatters overall.
- Reviewers felt that xMatters meets the needs of their business better than SolarWinds Web Help Desk.
- When comparing quality of ongoing product support, reviewers felt that xMatters is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of xMatters over SolarWinds Web Help Desk.
Categories
Shared Categories
SolarWinds Web Help Desk and xMatters are categorized as Incident Management
Unique Categories
SolarWinds Web Help Desk is categorized as IT Service Management (ITSM) Tools and Service Desk
xMatters is categorized as ServiceNow Store Apps and IT Alerting
Pricing
Free Trial
Free Trial
Ratings
Meets Requirements
SolarWinds Web Help Desk
Responses: 44
xMatters
Responses: 145
Ease of Use
SolarWinds Web Help Desk
Responses: 44
xMatters
Responses: 145
Ease of Setup
SolarWinds Web Help Desk
Responses: 26
xMatters
Responses: 88
Ease of Admin
SolarWinds Web Help Desk
Responses: 27
xMatters
Responses: 91
Quality of Support
SolarWinds Web Help Desk
Responses: 34
xMatters
Responses: 132
Ease of Doing Business With
SolarWinds Web Help Desk
Responses: 23
xMatters
Responses: 89
Product Direction (% positive)
SolarWinds Web Help Desk
Responses: 42
xMatters
Responses: 141
Features
Monitoring
Constant Monitoring
SolarWinds Web Help Desk
xMatters
Responses: 28
Verified Feature
Timely Alerts
SolarWinds Web Help Desk
xMatters
Responses: 39
Verified Feature
TIcket Accuracy
SolarWinds Web Help Desk
Responses: 5
Verified Feature
xMatters
Responses: 33
Verified Feature
Management Tools
Ticket Assignment
SolarWinds Web Help Desk
Responses: 5
Verified Feature
xMatters
Responses: 30
Standardization
SolarWinds Web Help Desk
xMatters
Responses: 33
Verified Feature
Lifecycle Visualization
SolarWinds Web Help Desk
Responses: 5
Verified Feature
xMatters
Responses: 31
Verified Feature
Reviewers' Company Size
Reviewers of SolarWinds Web Help Desk were most often representing companies in the Mid-Market segment, while reviewers for xMatters were more commonly in the Enterprise segment.
Small-Business
(50 or fewer emp.)
SolarWinds Web Help Desk
xMatters
Mid-Market
(51-1000 emp.)
SolarWinds Web Help Desk
xMatters
Enterprise
(> 1000 emp.)
SolarWinds Web Help Desk
xMatters
Reviewers' Industry
Education Management
21.7%
Information Technology and Services
19.6%
Higher Education
8.7%
Hospital & Health Care
6.5%
Government Administration
4.3%
Other
39.1%
Information Technology and Services
11.9%
Financial Services
10.3%
Telecommunications
6.2%
Hospital & Health Care
5.8%
Banking
5.8%
Other
60.1%
Reviews
Most Helpful Favorable Review
Administrator in Financial Services
Able to track work and look up old tickets.
Todd H.
User in Automotive
Mainly the platform is easy to use, allowing my team to exit the manual notification process when problems arise. The tool runs smoothly, especially after we move to the cloud. I love the design of the instrument, which is very easy to use. I feel the...
Most Helpful Critical Review
Bryan V.
Administrator in Education Management
There have been few updates since we got the product 4 years ago, and it doesn't appear there will be any new features coming in the near future either. If the product works for you 'as is' and you are happy, this product is fantastic. If you need a new...
User in Hospital & Health Care
sometimes we get alerts for tickets that have already been closed. or do not get alerts at all
Top Alternatives
Discussions
Are they ever going to fix the issue with opening new tabs and it updating a different ticket?
1 comment
MN
I don't think that will happen in near future.
We have the same issue and got in touch with SolarWinds developers multiple times.
They are hardly any good...Read more
SolarWinds Web Help Desk has no more discussions with answers
Can the option of xmatter be enabled only for few audience
1 comment
SS
People who have accounts created in xMatters can "use" xMatters. There will be different use cases for different people based on their jobs. Some will only...Read more
Why xMatters tool crashes sometimes?
1 comment
IP
I've never had a problem with it. Have you raised a case to the xMatters support team? They are really good and will help find the problem.Read more
What is xMatters Flow Designer?
1 comment
Offical Response from xMatters
Flow Designer is a visual workflow builder for incident management. With it, our customers can easily orchestrate communication across their enterprise...Read more
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