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Compare SolarWinds Web Help Desk and xMatters

See this
side-by-side comparison of SolarWinds Web Help Desk vs. xMatters
based on preference data from user reviews. SolarWinds Web Help Desk rates 3.8/5 stars with 46 reviews. By contrast, xMatters rates 4.4/5 stars with 256 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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SolarWinds Web Help Desk
SolarWinds Web Help Desk
(46)
3.8 out of 5
SolarWinds Web Help Desk
xMatters
xMatters
(256)
4.4 out of 5
xMatters
Optimized for quick response
Star Rating
SolarWinds Web Help Desk
SolarWinds Web Help Desk
xMatters
xMatters
Market Segments
SolarWinds Web Help Desk
SolarWinds Web Help Desk
Mid-Market (65.2% of reviews)
xMatters
xMatters
Enterprise (84.8% of reviews)
Entry Level Price
SolarWinds Web Help Desk
SolarWinds Web Help Desk
No pricing information available
xMatters
xMatters
No pricing information available

SolarWinds Web Help Desk vs xMatters

When assessing the two solutions, reviewers found xMatters easier to use, set up, and administer. Reviewers also preferred doing business with xMatters overall.

  • Reviewers felt that xMatters meets the needs of their business better than SolarWinds Web Help Desk.
  • When comparing quality of ongoing product support, reviewers felt that xMatters is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of xMatters over SolarWinds Web Help Desk.
Categories
Shared Categories
SolarWinds Web Help Desk
SolarWinds Web Help Desk
xMatters
xMatters
SolarWinds Web Help Desk and xMatters are categorized as Incident Management
Unique Categories
SolarWinds Web Help Desk
SolarWinds Web Help Desk is categorized as IT Service Management (ITSM) Tools and Service Desk
xMatters
xMatters is categorized as ServiceNow Store Apps and IT Alerting
Pricing
SolarWinds Web Help Desk
SolarWinds Web Help Desk Pricing
Free Trial
xMatters
xMatters Pricing
Free Trial
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Ratings
Meets Requirements
SolarWinds Web Help Desk
SolarWinds Web Help Desk
8.5
Responses: 44
xMatters
xMatters
8.9
Responses: 145
Ease of Use
SolarWinds Web Help Desk
SolarWinds Web Help Desk
7.8
Responses: 44
xMatters
xMatters
8.7
Responses: 145
Ease of Setup
SolarWinds Web Help Desk
SolarWinds Web Help Desk
8.0
Responses: 26
xMatters
xMatters
8.5
Responses: 88
Ease of Admin
SolarWinds Web Help Desk
SolarWinds Web Help Desk
8.3
Responses: 27
xMatters
xMatters
8.6
Responses: 91
Quality of Support
SolarWinds Web Help Desk
SolarWinds Web Help Desk
7.9
Responses: 34
xMatters
xMatters
9.0
Responses: 132
Ease of Doing Business With
SolarWinds Web Help Desk
SolarWinds Web Help Desk
7.9
Responses: 23
xMatters
xMatters
9.1
Responses: 89
Product Direction (% positive)
SolarWinds Web Help Desk
SolarWinds Web Help Desk
6.1
Responses: 42
xMatters
xMatters
8.6
Responses: 141
Features
Monitoring
Constant Monitoring
SolarWinds Web Help Desk
SolarWinds Web Help Desk
Feature Not Available
xMatters
xMatters
9.0
Responses: 28
Verified Feature
Timely Alerts
SolarWinds Web Help Desk
SolarWinds Web Help Desk
Not enough data available
xMatters
xMatters
9.3
Responses: 39
Verified Feature
TIcket Accuracy
SolarWinds Web Help Desk
SolarWinds Web Help Desk
8.7
Responses: 5
Verified Feature
xMatters
xMatters
8.8
Responses: 33
Verified Feature
Management Tools
Ticket Assignment
SolarWinds Web Help Desk
SolarWinds Web Help Desk
9.0
Responses: 5
Verified Feature
xMatters
xMatters
8.9
Responses: 30
Standardization
SolarWinds Web Help Desk
SolarWinds Web Help Desk
Feature Not Available
xMatters
xMatters
9.1
Responses: 33
Verified Feature
Lifecycle Visualization
SolarWinds Web Help Desk
SolarWinds Web Help Desk
8.7
Responses: 5
Verified Feature
xMatters
xMatters
9.1
Responses: 31
Verified Feature
Reviewers' Company Size
Reviewers of SolarWinds Web Help Desk were most often representing companies in the Mid-Market segment, while reviewers for xMatters were more commonly in the Enterprise segment.
Small-Business
(50 or fewer emp.)
SolarWinds Web Help Desk
SolarWinds Web Help Desk
10.9%
xMatters
xMatters
2.9%
Mid-Market
(51-1000 emp.)
SolarWinds Web Help Desk
SolarWinds Web Help Desk
65.2%
xMatters
xMatters
12.3%
Enterprise
(> 1000 emp.)
SolarWinds Web Help Desk
SolarWinds Web Help Desk
23.9%
xMatters
xMatters
84.8%
Reviewers' Industry
SolarWinds Web Help Desk
SolarWinds Web Help Desk Industry
Education Management
21.7%
Information Technology and Services
19.6%
Higher Education
8.7%
Hospital & Health Care
6.5%
Government Administration
4.3%
Other
39.1%
xMatters
xMatters Industry
Information Technology and Services
11.9%
Financial Services
10.3%
Telecommunications
6.2%
Hospital & Health Care
5.8%
Banking
5.8%
Other
60.1%
Reviews
Most Helpful Favorable Review
SolarWinds Web Help Desk
GF
Administrator in Financial Services

Able to track work and look up old tickets.

xMatters
Todd H.
User in Automotive

Mainly the platform is easy to use, allowing my team to exit the manual notification process when problems arise. The tool runs smoothly, especially after we move to the cloud. I love the design of the instrument, which is very easy to use. I feel the...

Most Helpful Critical Review
SolarWinds Web Help Desk
Bryan V.
Administrator in Education Management

There have been few updates since we got the product 4 years ago, and it doesn't appear there will be any new features coming in the near future either. If the product works for you 'as is' and you are happy, this product is fantastic. If you need a new...

xMatters
G
User in Hospital & Health Care

sometimes we get alerts for tickets that have already been closed. or do not get alerts at all

Discussions
SolarWinds Web Help Desk
SolarWinds Web Help Desk Discussions
Are they ever going to fix the issue with opening new tabs and it updating a different ticket?
1 comment
MN
I don't think that will happen in near future. We have the same issue and got in touch with SolarWinds developers multiple times. They are hardly any good...Read more
Monty the Mongoose crying
SolarWinds Web Help Desk has no more discussions with answers
xMatters
xMatters Discussions
Can the option of xmatter be enabled only for few audience
1 comment
SS
People who have accounts created in xMatters can "use" xMatters. There will be different use cases for different people based on their jobs. Some will only...Read more
Why xMatters tool crashes sometimes?
1 comment
IP
I've never had a problem with it. Have you raised a case to the xMatters support team? They are really good and will help find the problem.Read more
What is xMatters Flow Designer?
1 comment
Offical Response from xMatters
Flow Designer is a visual workflow builder for incident management. With it, our customers can easily orchestrate communication across their enterprise...Read more
Screenshots
SolarWinds Web Help Desk
SolarWinds Web Help Desk Screenshots
xMatters
xMatters Screenshots
Videos
SolarWinds Web Help Desk
SolarWinds Web Help Desk Videos
No videos provided
xMatters
xMatters Videos
Video Preview

Flow Designer is a stunningly simple visual workflow builder that helps automate incident management—all without a single line of code. It revolutionizes the way teams connect DevOps and IT applications, making incident management as easy as drag, drop, and done.

Drive greater consistency, faster resolution, and tightly-coordinated incident response across your tools and teams with xMatters Flow Designer.

Downloads
SolarWinds Web Help Desk
SolarWinds Web Help Desk Downloads
No downloads provided
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