# SolarWinds Web Help Desk vs TOPdesk Comparison

| | SolarWinds Web Help Desk | TOPdesk | 
|---|---|---|
| **Star Rating** | 3.9 out of 5 | 4.1 out of 5 | 
| **Total Reviews** | 60 | 30 | 
| **Largest Market Segment** | Mid-Market (61.0% of reviews) | Mid-Market (46.4% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 

---
## Top Pros & Cons

### SolarWinds Web Help Desk

Pros:
- Ease of Use (1 reviews)

Cons:
- Feature Issues (1 reviews)
- Missing Features (1 reviews)

### TOPdesk

Pros:
- Features (2 reviews)
- Asset Management (1 reviews)

Cons:
- Ticketing Issues (2 reviews)
- Access Control (1 reviews)

---
## Ratings Comparison
| Rating | SolarWinds Web Help Desk | TOPdesk | 
|---|---|---|
  | **Meets Requirements** | 8.4 (54 reviews) | 8.5 (24 reviews) | 
  | **Ease of Use** | 7.9 (54 reviews) | 8.0 (23 reviews) | 
  | **Ease of Setup** | 8.2 (34 reviews) | 7.3 (5 reviews) | 
  | **Ease of Admin** | 8.6 (35 reviews) | Not enough data | 
  | **Quality of Support** | 8.0 (44 reviews) | 8.8 (20 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.1 (31 reviews) | 8.3 (5 reviews) | 
  | **Product Direction (% positive)** | 6.1 (51 reviews) | 9.5 (24 reviews) | 

---
## Pricing

### SolarWinds Web Help Desk

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### TOPdesk

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

---
## Features Comparison By Category

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **SolarWinds Web Help Desk** | 8.9/10 | 10 |
| **TOPdesk** | 8.5/10 | 11 |

#### Administration

| Feature | SolarWinds Web Help Desk | TOPdesk | 
|---|---|---|
| **Change Management** | 8.3 (8 reviews) ✓ Verified | 8.8 (10 reviews) ✓ Verified | 
| **Asset Management** | 9.0 (8 reviews) ✓ Verified | 8.3 (10 reviews) ✓ Verified | 
| **Reports & Analytics** | 8.3 (10 reviews) ✓ Verified | 8.8 (10 reviews) ✓ Verified | 

#### Service Desk

| Feature | SolarWinds Web Help Desk | TOPdesk | 
|---|---|---|
| **Help Desk** | 9.3 (10 reviews) ✓ Verified | 8.8 (10 reviews) ✓ Verified | 
| **Incident Reports** | 9.3 (9 reviews) ✓ Verified | 8.3 (10 reviews) ✓ Verified | 
| **Process Workflow** | 9.0 (10 reviews) ✓ Verified | 8.2 (10 reviews) ✓ Verified | 

#### Management

| Feature | SolarWinds Web Help Desk | TOPdesk | 
|---|---|---|
| **Reporting** | 9.0 (7 reviews) ✓ Verified | 8.3 (10 reviews) ✓ Verified | 
| **Administration Console** | 9.5 (7 reviews) ✓ Verified | 8.7 (9 reviews) ✓ Verified | 
| **Access Management** | 8.9 (6 reviews) ✓ Verified | 8.5 (10 reviews) ✓ Verified | 
| **Asset Management** | 8.0 (5 reviews) ✓ Verified | 8.3 (10 reviews) ✓ Verified | 
| **Policy Dictation** | Not enough data | 8.5 (9 reviews) ✓ Verified | 

#### Functionality

| Feature | SolarWinds Web Help Desk | TOPdesk | 
|---|---|---|
| **Ticketing System** | 9.5 (7 reviews) ✓ Verified | 9.0 (10 reviews) ✓ Verified | 
| **Performance Logging** | 8.6 (6 reviews) | 8.0 (9 reviews) | 
| **Alerting** | 8.9 (6 reviews) ✓ Verified | 8.8 (10 reviews) ✓ Verified | 
| **Automation** | 9.3 (5 reviews) ✓ Verified | 8.5 (10 reviews) ✓ Verified | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | SolarWinds Web Help Desk | TOPdesk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Incident Management

| Product | Score | Reviews |
|---|---|---|
| **SolarWinds Web Help Desk** | 8.8/10 | 10 |
| **TOPdesk** | N/A | N/A |

#### Monitoring

| Feature | SolarWinds Web Help Desk | TOPdesk | 
|---|---|---|
| **Constant Monitoring** | Feature Not Available | Not enough data | 
| **Timely Alerts** | 8.7 (9 reviews) ✓ Verified | Not enough data | 
| **TIcket Accuracy** | 8.8 (10 reviews) ✓ Verified | Not enough data | 
| **AI Monitoring** | Not enough data | Not enough data | 

#### Management Tools

| Feature | SolarWinds Web Help Desk | TOPdesk | 
|---|---|---|
| **Ticket Assignment** | 8.8 (10 reviews) ✓ Verified | Not enough data | 
| **Standardization** | Feature Not Available | Not enough data | 
| **Lifecycle Visualization** | 8.7 (10 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | SolarWinds Web Help Desk | TOPdesk | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - Incident Management

| Feature | SolarWinds Web Help Desk | TOPdesk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **SolarWinds Web Help Desk** | 7.5/10 | 37 |
| **TOPdesk** | 8.5/10 | 23 |

#### Incident Management

| Feature | SolarWinds Web Help Desk | TOPdesk | 
|---|---|---|
| **Automate Ticket Routing** | 8.7 (31 reviews) | 8.8 (19 reviews) | 
| **Ticket Prioritization** | 8.7 (33 reviews) | 8.4 (20 reviews) | 
| **Ticket Notifications** | 9.1 (34 reviews) | 9.1 (19 reviews) | 
| **Knowledge Base** | 7.0 (29 reviews) | 8.6 (18 reviews) | 
| **Knowledge Base/Ticket Integration** | 7.1 (30 reviews) | 8.1 (18 reviews) | 

#### Reporting

| Feature | SolarWinds Web Help Desk | TOPdesk | 
|---|---|---|
| **Dashboards** | 7.3 (31 reviews) | 8.2 (19 reviews) | 
| **Time Tracking** | 7.4 (28 reviews) | 8.4 (19 reviews) | 
| **Surveys** | 6.9 (24 reviews) | 8.3 (17 reviews) | 

#### Access & Usability

| Feature | SolarWinds Web Help Desk | TOPdesk | 
|---|---|---|
| **Mobile** | 5.0 (25 reviews) | 8.6 (15 reviews) | 
| **Self Service** | 7.6 (33 reviews) | 8.8 (18 reviews) | 
| **Active Directory** | 8.6 (33 reviews) | 8.8 (16 reviews) | 
| **Multi-Channel Access** | 7.1 (25 reviews) | 8.0 (16 reviews) | 

#### Agentic AI - Service Desk

| Feature | SolarWinds Web Help Desk | TOPdesk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Service Desk Software](https://www.g2.com/categories/service-desk)

**Unique to SolarWinds Web Help Desk (1):** [Incident Management Software](https://www.g2.com/categories/incident-management)



---
## Reviewer Demographics

### By Company Size

| Segment | SolarWinds Web Help Desk | TOPdesk | 
|---|---|---|
| **Small-Business** | 16.9% | 14.3% | 
| **Mid-Market** | 61.0% | 46.4% | 
| **Enterprise** | 22.0% | 39.3% | 

### By Industry

#### SolarWinds Web Help Desk

- **Information Technology and Services:** 25.4%
- **Education Management:** 18.6%
- **Higher Education:** 6.8%
- **Hospital & Health Care:** 6.8%
- **Banking:** 3.4%
- **Biotechnology:** 3.4%
- **Consumer Electronics:** 3.4%
- **Food Production:** 3.4%
- **Government Administration:** 3.4%
- **Primary/Secondary Education:** 3.4%
- **Other:** 22.0%

#### TOPdesk

- **Computer Software:** 10.7%
- **Retail:** 7.1%
- **Primary/Secondary Education:** 7.1%
- **Higher Education:** 7.1%
- **Consumer Goods:** 7.1%
- **Education Management:** 7.1%
- **Banking:** 3.6%
- **Business Supplies and Equipment:** 3.6%
- **Chemicals:** 3.6%
- **Computer & Network Security:** 3.6%
- **Other:** 39.3%

---
## Alternatives

### Alternatives to SolarWinds Web Help Desk

- [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (249 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1335 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (976 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1859 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (747 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4302 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (464 reviews)
- [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) — 3.7/5 stars (294 reviews)
- [PagerDuty](https://www.g2.com/products/pagerduty/reviews) — 4.5/5 stars (941 reviews)
- [ConnectWise PSA](https://www.g2.com/products/connectwise-psa/reviews) — 3.9/5 stars (525 reviews)

### Alternatives to TOPdesk

- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1335 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1859 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (976 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (747 reviews)
- [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (249 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (778 reviews)
- [Autotask](https://www.g2.com/products/autotask/reviews) — 4.3/5 stars (588 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1134 reviews)
- [ClickUp](https://www.g2.com/products/clickup/reviews) — 4.6/5 stars (12357 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4302 reviews)

---
## Top Discussions

### SolarWinds Web Help Desk

- Title: [Are they ever going to fix the issue with opening new tabs and it updating a different ticket?](https://www.g2.com/discussions/are-they-ever-going-to-fix-the-issue-with-opening-new-tabs-and-it-updating-a-different-ticket) — 1 comment, 1 upvote
  > **Top comment:** "I don't think that will happen in near future.
We have the same issue and got in touch with SolarWinds developers multiple times.
They are hardly any good..."

### TOPdesk

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/solarwinds-web-help-desk-vs-topdesk)