Compare SolarWinds Web Help Desk and TOPdesk 
Featured Products
At a Glance
Market Segments
Mid-Market (62.1% of reviews)
Mid-Market (46.4% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
SolarWinds Web Help Desk
Star Rating
(58)3.9 out of 5
Market Segments
Mid-Market (62.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about SolarWinds Web Help DeskTOPdesk
Star Rating
(30)4.1 out of 5
Market Segments
Mid-Market (46.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about TOPdeskSolarWinds Web Help Desk vs TOPdesk
- SolarWinds Web Help Desk and TOPdesk both meet the requirements of our reviewers at a comparable rate.
- When comparing quality of ongoing product support, reviewers felt that TOPdesk is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of TOPdesk over SolarWinds Web Help Desk.
Pricing
Entry-Level Pricing
SolarWinds Web Help Desk
No pricing availableTOPdesk
No pricing availableFree Trial
SolarWinds Web Help Desk
Free Trial is available
TOPdesk
Free Trial is available
Ratings
Meets Requirements
8.5
53
8.5
24
Ease of Use
7.9
53
8.0
23
Ease of Setup
8.3
33
7.3
5
Ease of Admin
8.6
35
Not enough data
Quality of Support
8.0
43
8.8
20
Has the product been a good partner in doing business?
8.1
31
8.3
5
Product Direction (% positive)
6.3
50
9.5
24
Features by Category
Administration
8.3
8
|
Verified
8.8
10
|
Verified
9.0
8
|
Verified
8.3
10
|
Verified
8.3
10
|
Verified
8.8
10
|
Verified
Service Desk
9.3
10
|
Verified
8.8
10
|
Verified
9.3
9
|
Verified
8.3
10
|
Verified
9.0
10
|
Verified
8.2
10
|
Verified
Management
9.0
7
|
Verified
8.3
10
|
Verified
9.5
7
|
Verified
8.7
9
|
Verified
8.9
6
|
Verified
8.5
10
|
Verified
8.0
5
|
Verified
8.3
10
|
Verified
Not enough data
8.5
9
|
Verified
Functionality
9.5
7
|
Verified
9.0
10
|
Verified
8.6
6
8.0
9
8.9
6
|
Verified
8.8
10
|
Verified
9.3
5
|
Verified
8.5
10
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
Feature Not Available
Not enough data
8.7
9
|
Verified
Not enough data
8.8
10
|
Verified
Not enough data
Not enough data
Not enough data
Management Tools
8.8
10
|
Verified
Not enough data
Feature Not Available
Not enough data
8.7
10
|
Verified
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Incident Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
8.7
31
8.8
19
8.7
33
8.4
20
9.1
34
9.1
19
7.0
29
8.6
18
7.1
30
8.1
18
Reporting
7.3
31
8.2
19
7.4
28
8.4
19
6.9
24
8.3
17
Access & Usability
5.0
25
8.6
15
7.6
33
8.8
18
8.6
33
8.8
16
7.1
25
8.0
16
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
SolarWinds Web Help Desk and TOPdesk are categorized as IT Service Management (ITSM) Tools and Service Desk
Unique Categories
SolarWinds Web Help Desk is categorized as Incident Management
TOPdesk has no unique categories
Reviews
Reviewers' Company Size
SolarWinds Web Help Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
TOPdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
24.1%
Education Management
19.0%
Higher Education
6.9%
Hospital & Health Care
6.9%
Banking
3.4%
Other
39.7%
Computer Software
10.7%
Retail
7.1%
Primary/Secondary Education
7.1%
Higher Education
7.1%
Consumer Goods
7.1%
Other
60.7%
Alternatives
Discussions
Are they ever going to fix the issue with opening new tabs and it updating a different ticket?
1 Comment
CC
I don't think that will happen in near future.
We have the same issue and got in touch with SolarWinds developers multiple times.
They are hardly any good...Read more
SolarWinds Web Help Desk has no more discussions with answers
TOPdesk has no discussions with answers
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