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Compare SolarWinds Web Help Desk and StatusCast

See this
side-by-side comparison of SolarWinds Web Help Desk vs. StatusCast
based on preference data from user reviews. SolarWinds Web Help Desk rates 3.8/5 stars with 46 reviews. By contrast, StatusCast rates 4.8/5 stars with 15 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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SolarWinds Web Help Desk
SolarWinds Web Help Desk
(46)
3.8 out of 5
SolarWinds Web Help Desk
StatusCast
StatusCast
(15)
4.8 out of 5
StatusCast
Star Rating
SolarWinds Web Help Desk
SolarWinds Web Help Desk
StatusCast
StatusCast
Market Segments
SolarWinds Web Help Desk
SolarWinds Web Help Desk
Mid-Market (65.2% of reviews)
StatusCast
StatusCast
Small-Business (33.3% of reviews)
Entry Level Price
SolarWinds Web Help Desk
SolarWinds Web Help Desk
No pricing information available
StatusCast
StatusCast
$99 per month

SolarWinds Web Help Desk vs StatusCast

When assessing the two solutions, reviewers found StatusCast easier to use, set up, and administer. Reviewers also preferred doing business with StatusCast overall.

  • Reviewers felt that StatusCast meets the needs of their business better than SolarWinds Web Help Desk.
  • When comparing quality of ongoing product support, reviewers felt that StatusCast is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of StatusCast over SolarWinds Web Help Desk.
Categories
Shared Categories
SolarWinds Web Help Desk
SolarWinds Web Help Desk
StatusCast
StatusCast
SolarWinds Web Help Desk and StatusCast are categorized as Incident Management
Unique Categories
SolarWinds Web Help Desk
SolarWinds Web Help Desk is categorized as IT Service Management (ITSM) Tools and Service Desk
StatusCast
StatusCast is categorized as IT Alerting and Website Monitoring
Pricing
SolarWinds Web Help Desk
SolarWinds Web Help Desk Pricing
Free Trial
StatusCast
StatusCast Pricing
Public Starter
$99per month
Public Growth
$299per month
Public Enterprise
$1,499per month
Private Plans
Starting at $99per month
Free Trial
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Ratings
Meets Requirements
SolarWinds Web Help Desk
SolarWinds Web Help Desk
8.5
Responses: 44
StatusCast
StatusCast
9.4
Responses: 12
Ease of Use
SolarWinds Web Help Desk
SolarWinds Web Help Desk
7.8
Responses: 44
StatusCast
StatusCast
9.7
Responses: 12
Ease of Setup
SolarWinds Web Help Desk
SolarWinds Web Help Desk
8.0
Responses: 26
StatusCast
StatusCast
9.8
Responses: 8
Ease of Admin
SolarWinds Web Help Desk
SolarWinds Web Help Desk
8.3
Responses: 27
StatusCast
StatusCast
9.2
Responses: 8
Quality of Support
SolarWinds Web Help Desk
SolarWinds Web Help Desk
7.9
Responses: 34
StatusCast
StatusCast
9.5
Responses: 11
Ease of Doing Business With
SolarWinds Web Help Desk
SolarWinds Web Help Desk
7.9
Responses: 23
StatusCast
StatusCast
10.0
Responses: 6
Product Direction (% positive)
SolarWinds Web Help Desk
SolarWinds Web Help Desk
6.1
Responses: 42
StatusCast
StatusCast
9.1
Responses: 13
Features
Monitoring
Constant Monitoring
SolarWinds Web Help Desk
SolarWinds Web Help Desk
Feature Not Available
StatusCast
StatusCast
Not enough data available
Timely Alerts
SolarWinds Web Help Desk
SolarWinds Web Help Desk
Not enough data available
StatusCast
StatusCast
Not enough data available
TIcket Accuracy
SolarWinds Web Help Desk
SolarWinds Web Help Desk
8.7
Responses: 5
Verified Feature
StatusCast
StatusCast
Not enough data available
Management Tools
Ticket Assignment
SolarWinds Web Help Desk
SolarWinds Web Help Desk
9.0
Responses: 5
Verified Feature
StatusCast
StatusCast
Not enough data available
Standardization
SolarWinds Web Help Desk
SolarWinds Web Help Desk
Feature Not Available
StatusCast
StatusCast
Not enough data available
Lifecycle Visualization
SolarWinds Web Help Desk
SolarWinds Web Help Desk
8.7
Responses: 5
Verified Feature
StatusCast
StatusCast
Not enough data available
Reviewers' Company Size
Reviewers of SolarWinds Web Help Desk were most often representing companies in the Mid-Market segment, while reviewers for StatusCast were more commonly in the Small-Business segment.
Small-Business
(50 or fewer emp.)
SolarWinds Web Help Desk
SolarWinds Web Help Desk
10.9%
StatusCast
StatusCast
33.3%
Mid-Market
(51-1000 emp.)
SolarWinds Web Help Desk
SolarWinds Web Help Desk
65.2%
StatusCast
StatusCast
33.3%
Enterprise
(> 1000 emp.)
SolarWinds Web Help Desk
SolarWinds Web Help Desk
23.9%
StatusCast
StatusCast
33.3%
Reviewers' Industry
SolarWinds Web Help Desk
SolarWinds Web Help Desk Industry
Education Management
21.7%
Information Technology and Services
19.6%
Higher Education
8.7%
Hospital & Health Care
6.5%
Government Administration
4.3%
Other
39.1%
StatusCast
StatusCast Industry
Information Technology and Services
20.0%
Internet
13.3%
Higher Education
13.3%
Computer Software
13.3%
Real Estate
6.7%
Other
33.3%
Reviews
Most Helpful Favorable Review
SolarWinds Web Help Desk
Lee A.
Administrator in Banking

SolarWinds Web Help Desk allows us to fully manage our support issues and provided a great resource with the knowledgebase to be able to research past issues to help resolve current issues. The solution also provides a survey utility which allows us to...

StatusCast
G
Administrator in Internet

The product does what it needs to do. Besides that, their support people are great. They are there for you when you need them. They take care of your issues.

Most Helpful Critical Review
SolarWinds Web Help Desk
Aaron S.
User in Consumer Electronics

Nothing really. As a user, not an IT staff member, the functionality seemed adequate.

StatusCast
G
User in Computer Software

It was a little tricky to get the code snippets running on our site.

Discussions
SolarWinds Web Help Desk
SolarWinds Web Help Desk Discussions
Are they ever going to fix the issue with opening new tabs and it updating a different ticket?
1 comment
MN
I don't think that will happen in near future. We have the same issue and got in touch with SolarWinds developers multiple times. They are hardly any good...Read more
Monty the Mongoose crying
SolarWinds Web Help Desk has no more discussions with answers
StatusCast
StatusCast Discussions
Monty the Mongoose crying
StatusCast has no discussions with answers
Screenshots
SolarWinds Web Help Desk
SolarWinds Web Help Desk Screenshots
StatusCast
StatusCast Screenshots
Ask SolarWinds Web Help Desk a QuestionContact SolarWinds Web Help DeskAsk StatusCast a QuestionContact StatusCast
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