Compare SolarWinds Web Help Desk and StatusCast
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side-by-side comparison of SolarWinds Web Help Desk vs. StatusCast
based on preference data from user reviews. SolarWinds Web Help Desk rates 3.8/5 stars with 46 reviews. By contrast, StatusCast rates 4.8/5 stars with 15 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
 SolarWinds Web Help Desk |  StatusCast | |
| Star Rating | SolarWinds Web Help Desk | StatusCast |
| Market Segments | SolarWinds Web Help Desk Mid-Market (65.2% of reviews) | StatusCast Small-Business (33.3% of reviews) |
| Entry Level Price | SolarWinds Web Help Desk No pricing information available | StatusCast $99 per month |
SolarWinds Web Help Desk vs StatusCast
When assessing the two solutions, reviewers found StatusCast easier to use, set up, and administer. Reviewers also preferred doing business with StatusCast overall.
- Reviewers felt that StatusCast meets the needs of their business better than SolarWinds Web Help Desk.
- When comparing quality of ongoing product support, reviewers felt that StatusCast is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of StatusCast over SolarWinds Web Help Desk.
Categories
Shared Categories
SolarWinds Web Help Desk and StatusCast are categorized as Incident Management
Unique Categories
SolarWinds Web Help Desk is categorized as IT Service Management (ITSM) Tools and Service Desk
StatusCast is categorized as IT Alerting and Website Monitoring
Pricing
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Free Trial
Public Starter
$99per month
Public Growth
$299per month
Public Enterprise
$1,499per month
Private Plans
Starting at $99per month
Free Trial
Ratings
Meets Requirements
SolarWinds Web Help Desk
Responses: 44
StatusCast
Responses: 12
Ease of Use
SolarWinds Web Help Desk
Responses: 44
StatusCast
Responses: 12
Ease of Setup
SolarWinds Web Help Desk
Responses: 26
StatusCast
Responses: 8
Ease of Admin
SolarWinds Web Help Desk
Responses: 27
StatusCast
Responses: 8
Quality of Support
SolarWinds Web Help Desk
Responses: 34
StatusCast
Responses: 11
Ease of Doing Business With
SolarWinds Web Help Desk
Responses: 23
StatusCast
Responses: 6
Product Direction (% positive)
SolarWinds Web Help Desk
Responses: 42
StatusCast
Responses: 13
Features
Monitoring
Constant Monitoring
SolarWinds Web Help Desk
StatusCast
Timely Alerts
SolarWinds Web Help Desk
StatusCast
TIcket Accuracy
SolarWinds Web Help Desk
Responses: 5
Verified Feature
StatusCast
Management Tools
Ticket Assignment
SolarWinds Web Help Desk
Responses: 5
Verified Feature
StatusCast
Standardization
SolarWinds Web Help Desk
StatusCast
Lifecycle Visualization
SolarWinds Web Help Desk
Responses: 5
Verified Feature
StatusCast
Reviewers' Company Size
Reviewers of SolarWinds Web Help Desk were most often representing companies in the Mid-Market segment, while reviewers for StatusCast were more commonly in the Small-Business segment.
Small-Business
(50 or fewer emp.)
SolarWinds Web Help Desk
StatusCast
Mid-Market
(51-1000 emp.)
SolarWinds Web Help Desk
StatusCast
Enterprise
(> 1000 emp.)
SolarWinds Web Help Desk
StatusCast
Reviewers' Industry
Education Management
21.7%
Information Technology and Services
19.6%
Higher Education
8.7%
Hospital & Health Care
6.5%
Government Administration
4.3%
Other
39.1%
Information Technology and Services
20.0%
Internet
13.3%
Higher Education
13.3%
Computer Software
13.3%
Real Estate
6.7%
Other
33.3%
Reviews
Most Helpful Favorable Review
Lee A.
Administrator in Banking
SolarWinds Web Help Desk allows us to fully manage our support issues and provided a great resource with the knowledgebase to be able to research past issues to help resolve current issues. The solution also provides a survey utility which allows us to...
Administrator in Internet
The product does what it needs to do. Besides that, their support people are great. They are there for you when you need them. They take care of your issues.
Most Helpful Critical Review
Aaron S.
User in Consumer Electronics
Nothing really. As a user, not an IT staff member, the functionality seemed adequate.
User in Computer Software
It was a little tricky to get the code snippets running on our site.
Top Alternatives
Discussions
Are they ever going to fix the issue with opening new tabs and it updating a different ticket?
1 comment
MN
I don't think that will happen in near future.
We have the same issue and got in touch with SolarWinds developers multiple times.
They are hardly any good...Read more
SolarWinds Web Help Desk has no more discussions with answers
StatusCast has no discussions with answers
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