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Compare SolarWinds Web Help Desk and Squadcast

See this
side-by-side comparison of SolarWinds Web Help Desk vs. Squadcast
based on preference data from user reviews. SolarWinds Web Help Desk rates 3.8/5 stars with 46 reviews. By contrast, Squadcast rates 4.5/5 stars with 47 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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SolarWinds Web Help Desk
SolarWinds Web Help Desk
(46)
3.8 out of 5
SolarWinds Web Help Desk
Squadcast
Squadcast
(47)
4.5 out of 5
Squadcast
Optimized for quick response
Star Rating
SolarWinds Web Help Desk
SolarWinds Web Help Desk
Squadcast
Squadcast
Market Segments
SolarWinds Web Help Desk
SolarWinds Web Help Desk
Mid-Market (65.2% of reviews)
Squadcast
Squadcast
Small-Business (46.8% of reviews)
Entry Level Price
SolarWinds Web Help Desk
SolarWinds Web Help Desk
No pricing information available
Squadcast
Squadcast
$0 10 users

SolarWinds Web Help Desk vs Squadcast

When assessing the two solutions, reviewers found Squadcast easier to use, set up, and administer. Reviewers also preferred doing business with Squadcast overall.

  • Reviewers felt that Squadcast meets the needs of their business better than SolarWinds Web Help Desk.
  • When comparing quality of ongoing product support, reviewers felt that Squadcast is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of Squadcast over SolarWinds Web Help Desk.
Categories
Shared Categories
SolarWinds Web Help Desk
SolarWinds Web Help Desk
Squadcast
Squadcast
SolarWinds Web Help Desk and Squadcast are categorized as IT Service Management (ITSM) Tools and Incident Management
Unique Categories
SolarWinds Web Help Desk
SolarWinds Web Help Desk is categorized as Service Desk
Squadcast
Squadcast is categorized as IT Alerting
Pricing
SolarWinds Web Help Desk
SolarWinds Web Help Desk Pricing
Free Trial
Squadcast
Squadcast Pricing
Essential
$010 users
Pro
$9/user/monthUpto 25 users
Enterprise
$19/user/monthUnlimited users
Free Trial
Ask a Question

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Ratings
Meets Requirements
SolarWinds Web Help Desk
SolarWinds Web Help Desk
8.5
Responses: 44
Squadcast
Squadcast
8.8
Responses: 38
Ease of Use
SolarWinds Web Help Desk
SolarWinds Web Help Desk
7.8
Responses: 44
Squadcast
Squadcast
9.0
Responses: 38
Ease of Setup
SolarWinds Web Help Desk
SolarWinds Web Help Desk
8.0
Responses: 26
Squadcast
Squadcast
9.3
Responses: 25
Ease of Admin
SolarWinds Web Help Desk
SolarWinds Web Help Desk
8.3
Responses: 27
Squadcast
Squadcast
9.4
Responses: 25
Quality of Support
SolarWinds Web Help Desk
SolarWinds Web Help Desk
7.9
Responses: 34
Squadcast
Squadcast
9.7
Responses: 36
Ease of Doing Business With
SolarWinds Web Help Desk
SolarWinds Web Help Desk
7.9
Responses: 23
Squadcast
Squadcast
9.4
Responses: 23
Product Direction (% positive)
SolarWinds Web Help Desk
SolarWinds Web Help Desk
6.1
Responses: 42
Squadcast
Squadcast
9.2
Responses: 30
Features
Administration
Change Management
SolarWinds Web Help Desk
SolarWinds Web Help Desk
8.1
Responses: 7
Verified Feature
Squadcast
Squadcast
Not enough data available
Asset Management
SolarWinds Web Help Desk
SolarWinds Web Help Desk
8.9
Responses: 6
Verified Feature
Squadcast
Squadcast
Not enough data available
Reports & Analytics
SolarWinds Web Help Desk
SolarWinds Web Help Desk
8.1
Responses: 8
Verified Feature
Squadcast
Squadcast
8.9
Responses: 18
Verified Feature
Monitoring
Constant Monitoring
SolarWinds Web Help Desk
SolarWinds Web Help Desk
Feature Not Available
Squadcast
Squadcast
8.5
Responses: 9
Verified Feature
Timely Alerts
SolarWinds Web Help Desk
SolarWinds Web Help Desk
Not enough data available
Squadcast
Squadcast
8.9
Responses: 9
Verified Feature
TIcket Accuracy
SolarWinds Web Help Desk
SolarWinds Web Help Desk
8.7
Responses: 5
Verified Feature
Squadcast
Squadcast
9.1
Responses: 9
Verified Feature
Service Desk
Help Desk
SolarWinds Web Help Desk
SolarWinds Web Help Desk
9.4
Responses: 8
Verified Feature
Squadcast
Squadcast
8.6
Responses: 6
Incident Reports
SolarWinds Web Help Desk
SolarWinds Web Help Desk
9.2
Responses: 8
Verified Feature
Squadcast
Squadcast
9.3
Responses: 18
Verified Feature
Process Workflow
SolarWinds Web Help Desk
SolarWinds Web Help Desk
9.2
Responses: 8
Verified Feature
Squadcast
Squadcast
9.0
Responses: 17
Verified Feature
Management Tools
Ticket Assignment
SolarWinds Web Help Desk
SolarWinds Web Help Desk
9.0
Responses: 5
Verified Feature
Squadcast
Squadcast
8.3
Responses: 9
Verified Feature
Standardization
SolarWinds Web Help Desk
SolarWinds Web Help Desk
Feature Not Available
Squadcast
Squadcast
8.0
Responses: 9
Verified Feature
Lifecycle Visualization
SolarWinds Web Help Desk
SolarWinds Web Help Desk
8.7
Responses: 5
Verified Feature
Squadcast
Squadcast
7.8
Responses: 9
Verified Feature
Management
Reporting
SolarWinds Web Help Desk
SolarWinds Web Help Desk
9.0
Responses: 5
Verified Feature
Squadcast
Squadcast
Not enough data available
Administration Console
SolarWinds Web Help Desk
SolarWinds Web Help Desk
9.3
Responses: 5
Verified Feature
Squadcast
Squadcast
Not enough data available
Access Management
SolarWinds Web Help Desk
SolarWinds Web Help Desk
8.7
Responses: 5
Verified Feature
Squadcast
Squadcast
Not enough data available
Asset Management
SolarWinds Web Help Desk
SolarWinds Web Help Desk
Not enough data available
Squadcast
Squadcast
Not enough data available
Policy Dictation
SolarWinds Web Help Desk
SolarWinds Web Help Desk
Not enough data available
Squadcast
Squadcast
Not enough data available
Functionality
Ticketing System
SolarWinds Web Help Desk
SolarWinds Web Help Desk
9.3
Responses: 5
Verified Feature
Squadcast
Squadcast
Not enough data available
Performance Logging
SolarWinds Web Help Desk
SolarWinds Web Help Desk
Not enough data available
Squadcast
Squadcast
Feature Not Available
Alerting
SolarWinds Web Help Desk
SolarWinds Web Help Desk
Not enough data available
Squadcast
Squadcast
Not enough data available
Automation
SolarWinds Web Help Desk
SolarWinds Web Help Desk
9.3
Responses: 5
Verified Feature
Squadcast
Squadcast
Not enough data available
Reviewers' Company Size
Reviewers of SolarWinds Web Help Desk were most often representing companies in the Mid-Market segment, while reviewers for Squadcast were more commonly in the Small-Business segment.
Small-Business
(50 or fewer emp.)
SolarWinds Web Help Desk
SolarWinds Web Help Desk
10.9%
Squadcast
Squadcast
46.8%
Mid-Market
(51-1000 emp.)
SolarWinds Web Help Desk
SolarWinds Web Help Desk
65.2%
Squadcast
Squadcast
42.6%
Enterprise
(> 1000 emp.)
SolarWinds Web Help Desk
SolarWinds Web Help Desk
23.9%
Squadcast
Squadcast
10.6%
Reviewers' Industry
SolarWinds Web Help Desk
SolarWinds Web Help Desk Industry
Education Management
21.7%
Information Technology and Services
19.6%
Higher Education
8.7%
Hospital & Health Care
6.5%
Government Administration
4.3%
Other
39.1%
Squadcast
Squadcast Industry
Information Technology and Services
29.8%
Financial Services
12.8%
E-Learning
8.5%
Telecommunications
6.4%
Computer Software
6.4%
Other
36.2%
Reviews
Most Helpful Favorable Review
SolarWinds Web Help Desk
Lee A.
Administrator in Banking

SolarWinds Web Help Desk allows us to fully manage our support issues and provided a great resource with the knowledgebase to be able to research past issues to help resolve current issues. The solution also provides a survey utility which allows us to...

Squadcast
Liran Z.
Administrator in Financial Services

Very easy to integrate with practically every product we use for monitoring

Most Helpful Critical Review
SolarWinds Web Help Desk
Aaron S.
User in Consumer Electronics

Nothing really. As a user, not an IT staff member, the functionality seemed adequate.

Squadcast
Christopher C.
User in Real Estate

Not detailed enough integration with sentry, no easy way to make temporary edits to oncall rotations

Discussions
SolarWinds Web Help Desk
SolarWinds Web Help Desk Discussions
Are they ever going to fix the issue with opening new tabs and it updating a different ticket?
1 comment
MN
I don't think that will happen in near future. We have the same issue and got in touch with SolarWinds developers multiple times. They are hardly any good...Read more
Monty the Mongoose crying
SolarWinds Web Help Desk has no more discussions with answers
Squadcast
Squadcast Discussions
Monty the Mongoose crying
Squadcast has no discussions with answers
Screenshots
SolarWinds Web Help Desk
SolarWinds Web Help Desk Screenshots
Videos
SolarWinds Web Help Desk
SolarWinds Web Help Desk Videos
No videos provided
Squadcast
Squadcast Videos
Video Preview

Incident Response - The SRE Way

Squadcast is an end-to-end SRE platform that allows tech teams to continuously optimize incident resolution, place more focus on innovation, and deliver quality digital experiences.

By going beyond conventional incident management , Squadcast helps engineers adopt SRE best practices to advance your incident resolution process.

https://www.squadcast.com

Downloads
SolarWinds Web Help Desk
SolarWinds Web Help Desk Downloads
No downloads provided
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