Compare SolarWinds Web Help Desk and Squadcast
See this
side-by-side comparison of SolarWinds Web Help Desk vs. Squadcast
based on preference data from user reviews. SolarWinds Web Help Desk rates 3.8/5 stars with 46 reviews. By contrast, Squadcast rates 4.5/5 stars with 47 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
 SolarWinds Web Help Desk |  Squadcast Optimized for quick response | |
| Star Rating | SolarWinds Web Help Desk | Squadcast |
| Market Segments | SolarWinds Web Help Desk Mid-Market (65.2% of reviews) | Squadcast Small-Business (46.8% of reviews) |
| Entry Level Price | SolarWinds Web Help Desk No pricing information available | Squadcast $0 10 users |
SolarWinds Web Help Desk vs Squadcast
When assessing the two solutions, reviewers found Squadcast easier to use, set up, and administer. Reviewers also preferred doing business with Squadcast overall.
- Reviewers felt that Squadcast meets the needs of their business better than SolarWinds Web Help Desk.
- When comparing quality of ongoing product support, reviewers felt that Squadcast is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Squadcast over SolarWinds Web Help Desk.
Categories
Shared Categories
SolarWinds Web Help Desk and Squadcast are categorized as IT Service Management (ITSM) Tools and Incident Management
Unique Categories
SolarWinds Web Help Desk is categorized as Service Desk
Squadcast is categorized as IT Alerting
Pricing
‐
‐
‐
Free Trial
Essential
$010 users
Pro
$9/user/monthUpto 25 users
Enterprise
$19/user/monthUnlimited users
Free Trial
Ratings
Meets Requirements
SolarWinds Web Help Desk
Responses: 44
Squadcast
Responses: 38
Ease of Use
SolarWinds Web Help Desk
Responses: 44
Squadcast
Responses: 38
Ease of Setup
SolarWinds Web Help Desk
Responses: 26
Squadcast
Responses: 25
Ease of Admin
SolarWinds Web Help Desk
Responses: 27
Squadcast
Responses: 25
Quality of Support
SolarWinds Web Help Desk
Responses: 34
Squadcast
Responses: 36
Ease of Doing Business With
SolarWinds Web Help Desk
Responses: 23
Squadcast
Responses: 23
Product Direction (% positive)
SolarWinds Web Help Desk
Responses: 42
Squadcast
Responses: 30
Features
Administration
Change Management
SolarWinds Web Help Desk
Responses: 7
Verified Feature
Squadcast
Asset Management
SolarWinds Web Help Desk
Responses: 6
Verified Feature
Squadcast
Reports & Analytics
SolarWinds Web Help Desk
Responses: 8
Verified Feature
Squadcast
Responses: 18
Verified Feature
Monitoring
Constant Monitoring
SolarWinds Web Help Desk
Squadcast
Responses: 9
Verified Feature
Timely Alerts
SolarWinds Web Help Desk
Squadcast
Responses: 9
Verified Feature
TIcket Accuracy
SolarWinds Web Help Desk
Responses: 5
Verified Feature
Squadcast
Responses: 9
Verified Feature
Service Desk
Help Desk
SolarWinds Web Help Desk
Responses: 8
Verified Feature
Squadcast
Responses: 6
Incident Reports
SolarWinds Web Help Desk
Responses: 8
Verified Feature
Squadcast
Responses: 18
Verified Feature
Process Workflow
SolarWinds Web Help Desk
Responses: 8
Verified Feature
Squadcast
Responses: 17
Verified Feature
Management Tools
Ticket Assignment
SolarWinds Web Help Desk
Responses: 5
Verified Feature
Squadcast
Responses: 9
Verified Feature
Standardization
SolarWinds Web Help Desk
Squadcast
Responses: 9
Verified Feature
Lifecycle Visualization
SolarWinds Web Help Desk
Responses: 5
Verified Feature
Squadcast
Responses: 9
Verified Feature
Management
Reporting
SolarWinds Web Help Desk
Responses: 5
Verified Feature
Squadcast
Administration Console
SolarWinds Web Help Desk
Responses: 5
Verified Feature
Squadcast
Access Management
SolarWinds Web Help Desk
Responses: 5
Verified Feature
Squadcast
Asset Management
SolarWinds Web Help Desk
Squadcast
Policy Dictation
SolarWinds Web Help Desk
Squadcast
Functionality
Ticketing System
SolarWinds Web Help Desk
Responses: 5
Verified Feature
Squadcast
Performance Logging
SolarWinds Web Help Desk
Squadcast
Alerting
SolarWinds Web Help Desk
Squadcast
Automation
SolarWinds Web Help Desk
Responses: 5
Verified Feature
Squadcast
Reviewers' Company Size
Reviewers of SolarWinds Web Help Desk were most often representing companies in the Mid-Market segment, while reviewers for Squadcast were more commonly in the Small-Business segment.
Small-Business
(50 or fewer emp.)
SolarWinds Web Help Desk
Squadcast
Mid-Market
(51-1000 emp.)
SolarWinds Web Help Desk
Squadcast
Enterprise
(> 1000 emp.)
SolarWinds Web Help Desk
Squadcast
Reviewers' Industry
Education Management
21.7%
Information Technology and Services
19.6%
Higher Education
8.7%
Hospital & Health Care
6.5%
Government Administration
4.3%
Other
39.1%
Information Technology and Services
29.8%
Financial Services
12.8%
E-Learning
8.5%
Telecommunications
6.4%
Computer Software
6.4%
Other
36.2%
Reviews
Most Helpful Favorable Review
Lee A.
Administrator in Banking
SolarWinds Web Help Desk allows us to fully manage our support issues and provided a great resource with the knowledgebase to be able to research past issues to help resolve current issues. The solution also provides a survey utility which allows us to...
Liran Z.
Administrator in Financial Services
Very easy to integrate with practically every product we use for monitoring
Most Helpful Critical Review
Aaron S.
User in Consumer Electronics
Nothing really. As a user, not an IT staff member, the functionality seemed adequate.
Christopher C.
User in Real Estate
Not detailed enough integration with sentry, no easy way to make temporary edits to oncall rotations
Top Alternatives
Discussions
Are they ever going to fix the issue with opening new tabs and it updating a different ticket?
1 comment
MN
I don't think that will happen in near future.
We have the same issue and got in touch with SolarWinds developers multiple times.
They are hardly any good...Read more
SolarWinds Web Help Desk has no more discussions with answers
Squadcast has no discussions with answers
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