# SolarWinds Service Desk vs TeamViewer Comparison
---
## AI Generated Summary
- **G2 reviewers report** that SolarWinds Service Desk excels in providing a user-friendly experience, with many users appreciating its **intuitive interface** and **simple navigation**. This makes it particularly appealing for teams looking for a straightforward solution without a steep learning curve.
- **Users say** that TeamViewer stands out for its **remote access capabilities** , allowing seamless connections to devices from anywhere. Reviewers highlight its practicality for accessing files on "sleeping" machines, making it a go-to tool for those who need to stay connected while on the move.
- **According to verified reviews** , SolarWinds Service Desk is praised for its **quick implementation** and **responsive support**. Users mention that the onboarding process is efficient, which can be a significant advantage for organizations needing to get up and running swiftly.
- **Reviewers mention** that TeamViewer's ease of use is a major selling point, with many finding it simple to connect to any machine globally. This feature is particularly beneficial for users who travel frequently and need reliable access to their devices.
- **G2 reviewers highlight** that while SolarWinds Service Desk offers strong asset management features, some users feel it could improve in meeting specific workflow needs. However, its **automated ticketing system** and customizable workflows are noted as key strengths that enhance operational efficiency.
- **Users report** that TeamViewer, while effective for remote access, may not provide the same depth in asset management features as SolarWinds Service Desk. This could be a consideration for organizations that require comprehensive IT asset management alongside remote support capabilities.



| | SolarWinds Service Desk | TeamViewer | 
|---|---|---|
| **Star Rating** | 4.3 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 778 | 3,957 | 
| **Largest Market Segment** | Mid-Market (68.3% of reviews) | Small-Business (43.1% of reviews) | 
| **Entry Level Price** | $39.00 Per Month | Starting at $24.90 | 

---
## Top Pros & Cons

### SolarWinds Service Desk

Pros:
- Asset Management (4 reviews)
- Ticketing System (4 reviews)

Cons:
- Insufficient Information (3 reviews)
- Expensive (2 reviews)

### TeamViewer

Pros:
- Ease of Use (518 reviews)
- Remote Access (424 reviews)

Cons:
- Connection Issues (180 reviews)
- Connectivity Issues (146 reviews)

---
## Ratings Comparison
| Rating | SolarWinds Service Desk | TeamViewer | 
|---|---|---|
  | **Meets Requirements** | 8.6 (693 reviews) | 9.1 (3075 reviews) | 
  | **Ease of Use** | 9.0 (706 reviews) | 9.1 (3323 reviews) | 
  | **Ease of Setup** | 8.6 (571 reviews) | 9.1 (1031 reviews) | 
  | **Ease of Admin** | 8.9 (580 reviews) | 8.9 (687 reviews) | 
  | **Quality of Support** | 8.9 (676 reviews) | 8.7 (2642 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.0 (560 reviews) | 8.6 (642 reviews) | 
  | **Product Direction (% positive)** | 9.0 (677 reviews) | 8.7 (2960 reviews) | 

---
## Pricing

### SolarWinds Service Desk

#### Entry-Level Pricing

Plan: ESSENTIALS

Price: $39.00 Per Month

Description: Includes:

Key Features:
- Incident Management
- Knowledge Base
- Service Portal

[Browse all 3 editions](https://www.g2.com/products/solarwinds-service-desk/pricing)

#### Free Trial

Yes

### TeamViewer

#### Entry-Level Pricing

Plan: Remote Access

Price: Starting at $24.90

Description: Ideal for on-the-go professionals looking for an  economical, easy remote work solution.

Key Features:
- 1 Licensed User
- 1 Concurrent connection (channel)
- 3 Managed devices

[Browse all 4 editions](https://www.g2.com/products/teamviewer/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Team Collaboration

| Product | Score | Reviews |
|---|---|---|
| **SolarWinds Service Desk** | N/A | N/A |
| **TeamViewer** | N/A | N/A |

#### Communication

| Feature | SolarWinds Service Desk | TeamViewer | 
|---|---|---|
| **Status Updates** | Not enough data | Not enough data | 
| **Instant Messaging** | Not enough data | Not enough data | 
| **Activity Feed** | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | 
| **Comments and Voting** | Not enough data | Not enough data | 
| **Discussions** | Not enough data | Not enough data | 
| **User Directory** | Not enough data | Not enough data | 
| **Online Status of Coworkers** | Not enough data | Not enough data | 

#### Content Management

| Feature | SolarWinds Service Desk | TeamViewer | 
|---|---|---|
| **File Sharing** | Not enough data | Not enough data | 
| **Document Collaboration** | Not enough data | Not enough data | 
| **Version Control** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | 
| **Surveys** | Not enough data | Not enough data | 

#### Productivity Tools

| Feature | SolarWinds Service Desk | TeamViewer | 
|---|---|---|
| **Task Management** | Not enough data | Not enough data | 
| **Calendar** | Not enough data | Not enough data | 
| **Search** | Not enough data | Not enough data | 
| **Mobile** | Not enough data | Not enough data | 
| **Multi-Language Support** | Not enough data | Not enough data | 

#### Administration

| Feature | SolarWinds Service Desk | TeamViewer | 
|---|---|---|
| **Moderation** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | 

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **SolarWinds Service Desk** | 8.5/10 | 140 |
| **TeamViewer** | N/A | N/A |

#### Administration

| Feature | SolarWinds Service Desk | TeamViewer | 
|---|---|---|
| **Change Management** | 8.7 (106 reviews) ✓ Verified | Not enough data | 
| **Asset Management** | 8.5 (112 reviews) ✓ Verified | Not enough data | 
| **Reports & Analytics** | 8.4 (120 reviews) ✓ Verified | Not enough data | 

#### Service Desk

| Feature | SolarWinds Service Desk | TeamViewer | 
|---|---|---|
| **Help Desk** | 9.3 (127 reviews) ✓ Verified | Not enough data | 
| **Incident Reports** | 9.2 (126 reviews) ✓ Verified | Not enough data | 
| **Process Workflow** | 8.7 (121 reviews) ✓ Verified | Not enough data | 

#### Management

| Feature | SolarWinds Service Desk | TeamViewer | 
|---|---|---|
| **Reporting** | 8.2 (67 reviews) ✓ Verified | Not enough data | 
| **Administration Console** | 8.8 (66 reviews) ✓ Verified | Not enough data | 
| **Access Management** | 8.5 (65 reviews) ✓ Verified | Not enough data | 
| **Asset Management** | 8.2 (59 reviews) ✓ Verified | Not enough data | 
| **Policy Dictation** | 7.5 (48 reviews) ✓ Verified | Not enough data | 

#### Functionality

| Feature | SolarWinds Service Desk | TeamViewer | 
|---|---|---|
| **Ticketing System** | 9.2 (73 reviews) ✓ Verified | Not enough data | 
| **Performance Logging** | 8.2 (55 reviews) ✓ Verified | Not enough data | 
| **Alerting** | 8.7 (62 reviews) ✓ Verified | Not enough data | 
| **Automation** | 8.1 (67 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | SolarWinds Service Desk | TeamViewer | 
|---|---|---|
| **Autonomous Task Execution** | Feature Not Available | Not enough data | 
| **Multi-step Planning** | Feature Not Available | Not enough data | 
| **Cross-system Integration** | Feature Not Available | Not enough data | 
| **Adaptive Learning** | Feature Not Available | Not enough data | 
| **Natural Language Interaction** | Feature Not Available | Not enough data | 
| **Proactive Assistance** | Feature Not Available | Not enough data | 
| **Decision Making** | Feature Not Available | Not enough data | 

### Remote Monitoring & Management (RMM)

| Product | Score | Reviews |
|---|---|---|
| **SolarWinds Service Desk** | N/A | N/A |
| **TeamViewer** | 9.1/10 | 65 |

#### Inventory Management - Remote Monitoring & Management (RMM)

| Feature | SolarWinds Service Desk | TeamViewer | 
|---|---|---|
| **Device Management** | Not enough data | 9.4 (54 reviews) | 
| **Asset Management** | Not enough data | 9.3 (12 reviews) | 
| **ITIL Policy Compliance** | Not enough data | 9.5 (10 reviews) | 

#### Monitoring and Management

| Feature | SolarWinds Service Desk | TeamViewer | 
|---|---|---|
| **Remote Monitoring** | Not enough data | 9.3 (54 reviews) | 
| **Asset Tracking** | Not enough data | 9.3 (52 reviews) | 
| **Application Deployment** | Not enough data | 9.0 (54 reviews) | 
| **Patch Management** | Not enough data | 9.2 (53 reviews) | 
| **Asset Tracking** | Not enough data | 9.2 (11 reviews) | 

#### IT Operations & Workflow - Remote Monitoring & Management (RMM)

| Feature | SolarWinds Service Desk | TeamViewer | 
|---|---|---|
| **Workflow Management** | Not enough data | 8.7 (13 reviews) | 

#### Service Management

| Feature | SolarWinds Service Desk | TeamViewer | 
|---|---|---|
| **Remote Access** | Not enough data | 9.6 (56 reviews) | 
| **Service Management (Issue Prioritization)** | Not enough data | 9.5 (11 reviews) | 
| **Ticketing** | Not enough data | 8.5 (11 reviews) | 

#### Agentic AI - Remote Monitoring & Management (RMM)

| Feature | SolarWinds Service Desk | TeamViewer | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.7 (13 reviews) | 
| **Multi-step Planning** | Not enough data | 9.0 (13 reviews) | 
| **Cross-system Integration** | Not enough data | 9.0 (13 reviews) | 
| **Adaptive Learning** | Not enough data | 8.7 (13 reviews) | 
| **Natural Language Interaction** | Not enough data | 9.0 (13 reviews) | 
| **Proactive Assistance** | Not enough data | 9.0 (13 reviews) | 
| **Decision Making** | Not enough data | 9.2 (14 reviews) | 

### Screen Sharing

| Product | Score | Reviews |
|---|---|---|
| **SolarWinds Service Desk** | N/A | N/A |
| **TeamViewer** | 8.7/10 | 1081 |

#### Presenter Tools

| Feature | SolarWinds Service Desk | TeamViewer | 
|---|---|---|
| **Live Preview** | Not enough data | 8.9 (868 reviews) | 
| **Notifications Blocker** | Not enough data | 8.5 (787 reviews) | 
| **Remote Control** | Not enough data | 9.2 (948 reviews) ✓ Verified | 
| **Switch Presenter** | Not enough data | 8.8 (837 reviews) ✓ Verified | 

#### Conferencing Options

| Feature | SolarWinds Service Desk | TeamViewer | 
|---|---|---|
| **Group Live Chat** | Not enough data | 8.7 (799 reviews) ✓ Verified | 
| **Audio Conferencing** | Not enough data | 8.8 (812 reviews) ✓ Verified | 
| **Video Conferencing** | Not enough data | 8.8 (798 reviews) ✓ Verified | 

#### Application Tools

| Feature | SolarWinds Service Desk | TeamViewer | 
|---|---|---|
| **Password Protection** | Not enough data | 8.9 (873 reviews) ✓ Verified | 
| **Recording** | Not enough data | 8.9 (828 reviews) ✓ Verified | 
| **In-Browser Application** | Not enough data | 8.7 (808 reviews) ✓ Verified | 

#### Agentic AI - Screen Sharing

| Feature | SolarWinds Service Desk | TeamViewer | 
|---|---|---|
| **Decision Making** | Not enough data | 8.1 (43 reviews) | 

### Unified Endpoint Management (UEM)

| Product | Score | Reviews |
|---|---|---|
| **SolarWinds Service Desk** | N/A | N/A |
| **TeamViewer** | 9.8/10 | 6 |

#### Scope

| Feature | SolarWinds Service Desk | TeamViewer | 
|---|---|---|
| **Endpoint Inclusiveness** | Not enough data | 10.0 (5 reviews) | 
| **Multi-OS Support** | Not enough data | 10.0 (5 reviews) | 

#### Security

| Feature | SolarWinds Service Desk | TeamViewer | 
|---|---|---|
| **Reporting and Alerts** | Not enough data | 10.0 (5 reviews) | 
| **Endpoint Protection** | Not enough data | 9.3 (5 reviews) | 
| **Remote Wiping** | Not enough data | 9.7 (5 reviews) | 

#### Management

| Feature | SolarWinds Service Desk | TeamViewer | 
|---|---|---|
| **Device Enrollment** | Not enough data | 9.7 (5 reviews) | 
| **Device Configuration** | Not enough data | 9.7 (5 reviews) | 
| **Device Compliance** | Not enough data | 9.7 (5 reviews) | 
| **Usage Information** | Not enough data | 10.0 (5 reviews) | 
| **Data Separation** | Not enough data | 10.0 (5 reviews) | 

#### Agentic AI - Unified Endpoint Management (UEM)

| Feature | SolarWinds Service Desk | TeamViewer | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Network Monitoring

| Product | Score | Reviews |
|---|---|---|
| **SolarWinds Service Desk** | N/A | N/A |
| **TeamViewer** | 9.3/10 | 23 |

#### Functionality

| Feature | SolarWinds Service Desk | TeamViewer | 
|---|---|---|
| **Performance Monitoring** | Not enough data | 9.4 (20 reviews) | 
| **Alerting** | Not enough data | 9.4 (19 reviews) | 
| **Improvement Suggestions** | Not enough data | 9.2 (21 reviews) | 
| **Multi-Network Capability** | Not enough data | 9.3 (21 reviews) | 

#### Monitoring - Network Monitoring

| Feature | SolarWinds Service Desk | TeamViewer | 
|---|---|---|
| **360-Degree Network Visibility** | Not enough data | 8.8 (11 reviews) | 
| **Automated Network Discovery** | Not enough data | 9.4 (11 reviews) | 
| **Real-Time Monitoring** | Not enough data | 9.5 (11 reviews) | 

#### Management

| Feature | SolarWinds Service Desk | TeamViewer | 
|---|---|---|
| **Performance Baseline** | Not enough data | 9.3 (20 reviews) | 
| **Data Visualization** | Not enough data | 9.4 (20 reviews) | 
| **Path Analysis** | Not enough data | 9.3 (21 reviews) | 

#### Analytics - Network Monitoring

| Feature | SolarWinds Service Desk | TeamViewer | 
|---|---|---|
| **Predictive Performance Analytics** | Not enough data | 9.1 (11 reviews) | 
| **Packet & Flow Analysis** | Not enough data | 8.9 (11 reviews) | 

#### Security - Network Monitoring

| Feature | SolarWinds Service Desk | TeamViewer | 
|---|---|---|
| **Encrypted Data Transmission** | Not enough data | 9.4 (11 reviews) | 
| **Zero Trust and Identity Management** | Not enough data | 9.2 (11 reviews) | 
| **Integrated Network Security** | Not enough data | 9.2 (11 reviews) | 

#### Network Performance - Network Monitoring

| Feature | SolarWinds Service Desk | TeamViewer | 
|---|---|---|
| **Dynamic Network Optimization** | Not enough data | 9.1 (11 reviews) | 
| **Automated Tasks Routing** | Not enough data | 9.5 (11 reviews) | 

#### AI Automation - Network Monitoring

| Feature | SolarWinds Service Desk | TeamViewer | 
|---|---|---|
| **Machine Learning-Based Anomaly Detection** | Not enough data | 9.3 (10 reviews) | 
| **Self-Healing Networks** | Not enough data | 9.4 (11 reviews) | 
| **Predictive Network Maintenance** | Not enough data | 9.4 (11 reviews) | 

#### Agentic AI - Network Monitoring

| Feature | SolarWinds Service Desk | TeamViewer | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 9.3 (10 reviews) | 
| **Multi-step Planning** | Not enough data | 9.7 (10 reviews) | 
| **Cross-system Integration** | Not enough data | 9.7 (10 reviews) | 
| **Adaptive Learning** | Not enough data | 9.7 (10 reviews) | 
| **Natural Language Interaction** | Not enough data | 9.5 (10 reviews) | 
| **Proactive Assistance** | Not enough data | 9.5 (11 reviews) | 
| **Decision Making** | Not enough data | 9.4 (11 reviews) | 

### Incident Management

| Product | Score | Reviews |
|---|---|---|
| **SolarWinds Service Desk** | 7.6/10 | 108 |
| **TeamViewer** | N/A | N/A |

#### Monitoring

| Feature | SolarWinds Service Desk | TeamViewer | 
|---|---|---|
| **Constant Monitoring** | 8.4 (76 reviews) ✓ Verified | Not enough data | 
| **Timely Alerts** | 8.5 (85 reviews) ✓ Verified | Not enough data | 
| **TIcket Accuracy** | 8.8 (90 reviews) ✓ Verified | Not enough data | 
| **AI Monitoring** | 4.3 (9 reviews) | Not enough data | 

#### Management Tools

| Feature | SolarWinds Service Desk | TeamViewer | 
|---|---|---|
| **Ticket Assignment** | 9.0 (96 reviews) ✓ Verified | Not enough data | 
| **Standardization** | 8.7 (99 reviews) ✓ Verified | Not enough data | 
| **Lifecycle Visualization** | 8.4 (85 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | SolarWinds Service Desk | TeamViewer | 
|---|---|---|
| **AI Text Generation** | 5.9 (24 reviews) | Not enough data | 
| **AI Text Summarization** | 6.5 (24 reviews) | Not enough data | 

#### Agentic AI - Incident Management

| Feature | SolarWinds Service Desk | TeamViewer | 
|---|---|---|
| **Autonomous Task Execution** | Feature Not Available | Not enough data | 
| **Multi-step Planning** | Feature Not Available | Not enough data | 
| **Cross-system Integration** | Feature Not Available | Not enough data | 
| **Adaptive Learning** | Feature Not Available | Not enough data | 
| **Natural Language Interaction** | Feature Not Available | Not enough data | 
| **Proactive Assistance** | Feature Not Available | Not enough data | 
| **Decision Making** | Feature Not Available | Not enough data | 

### IT Asset Management

| Product | Score | Reviews |
|---|---|---|
| **SolarWinds Service Desk** | 8.2/10 | 75 |
| **TeamViewer** | 7.9/10 | 32 |

#### Asset Inventory

| Feature | SolarWinds Service Desk | TeamViewer | 
|---|---|---|
| **Hardware Asset Inventory** | 8.6 (66 reviews) | 8.3 (23 reviews) | 
| **Software Asset Inventory** | 8.4 (63 reviews) | 8.2 (23 reviews) | 
| **Cloud Asset Inventory** | 8.1 (50 reviews) | 8.3 (22 reviews) | 
| **Mobile Asset Inventory** | 8.0 (50 reviews) | 7.1 (21 reviews) | 
| **Asset Discovery** | 8.0 (60 reviews) | 8.3 (23 reviews) | 

#### Generative AI

| Feature | SolarWinds Service Desk | TeamViewer | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | 7.7 (18 reviews) | 
| **AI Text Generation** | Feature Not Available | 7.6 (18 reviews) | 

#### Agentic AI - IT Asset Management

| Feature | SolarWinds Service Desk | TeamViewer | 
|---|---|---|
| **Autonomous Task Execution** | Feature Not Available | 7.7 (13 reviews) | 
| **Multi-step Planning** | Feature Not Available | 7.7 (13 reviews) | 
| **Cross-system Integration** | Feature Not Available | 7.9 (13 reviews) | 
| **Adaptive Learning** | Feature Not Available | 7.4 (13 reviews) | 
| **Natural Language Interaction** | Feature Not Available | 7.6 (13 reviews) | 
| **Proactive Assistance** | Feature Not Available | 8.0 (14 reviews) | 
| **Decision Making** | Feature Not Available | 7.6 (13 reviews) | 

#### Management

| Feature | SolarWinds Service Desk | TeamViewer | 
|---|---|---|
| **Central Dashboard** | 8.6 (65 reviews) | 9.0 (24 reviews) | 
| **Asset Policy Management** | 8.0 (9 reviews) | 8.5 (24 reviews) | 
| **Risk Management** | 8.0 (9 reviews) | 8.2 (19 reviews) | 
| **Integrations** | 8.2 (56 reviews) | 7.4 (21 reviews) | 

### ServiceNow Store Apps

| Product | Score | Reviews |
|---|---|---|
| **SolarWinds Service Desk** | N/A | N/A |
| **TeamViewer** | 9.3/10 | 146 |

#### ServiceNow Apps

| Feature | SolarWinds Service Desk | TeamViewer | 
|---|---|---|
| **ServiceNow Integration** | Not enough data | 9.3 (132 reviews) | 
| **Value** | Not enough data | 9.3 (132 reviews) | 

#### Agentic AI - ServiceNow Store Apps

| Feature | SolarWinds Service Desk | TeamViewer | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Software Asset Management Tools

| Product | Score | Reviews |
|---|---|---|
| **SolarWinds Service Desk** | N/A | N/A |
| **TeamViewer** | N/A | N/A |

#### Functionality

| Feature | SolarWinds Service Desk | TeamViewer | 
|---|---|---|
| **Software inventory and lifecycle management** | Not enough data | Not enough data | 
| **License entitlement and usage management** | Not enough data | Not enough data | 
| **Vendor management and compliance** | Not enough data | Not enough data | 
| **Automated end user license provisioning** | Not enough data | Not enough data | 
| **Approved app catalogue** | Not enough data | Not enough data | 
| **Customized alerts** | Not enough data | Not enough data | 

#### Agentic AI - Software Asset Management Tools

| Feature | SolarWinds Service Desk | TeamViewer | 
|---|---|---|
| **Autonomous Task Execution** | Feature Not Available | Not enough data | 
| **Multi-step Planning** | Feature Not Available | Not enough data | 
| **Cross-system Integration** | Feature Not Available | Not enough data | 
| **Adaptive Learning** | Feature Not Available | Not enough data | 
| **Natural Language Interaction** | Feature Not Available | Not enough data | 
| **Proactive Assistance** | Feature Not Available | Not enough data | 
| **Decision Making** | Feature Not Available | Not enough data | 

#### Risk assessment

| Feature | SolarWinds Service Desk | TeamViewer | 
|---|---|---|
| **Shadow IT detection** | Feature Not Available | Not enough data | 
| **Software vulnerability assessment** | Feature Not Available | Not enough data | 
| **Redundant software functionality identification** | Feature Not Available | Not enough data | 

### Remote Support

| Product | Score | Reviews |
|---|---|---|
| **SolarWinds Service Desk** | N/A | N/A |
| **TeamViewer** | 9.0/10 | 700 |

#### Administration

| Feature | SolarWinds Service Desk | TeamViewer | 
|---|---|---|
| **Screen Sharing** | Not enough data | 9.3 (615 reviews) | 
| **File Sharing** | Not enough data | 9.1 (558 reviews) | 
| **Session Recording** | Not enough data | 8.9 (487 reviews) | 
| **Unattended Remote Access** | Not enough data | 9.1 (542 reviews) | 
| **Multi - Session Handling** | Not enough data | 8.9 (497 reviews) | 
| **Multi-Monitor Support** | Not enough data | 9.0 (504 reviews) | 

#### Maintenance

| Feature | SolarWinds Service Desk | TeamViewer | 
|---|---|---|
| **Remote Reboot** | Not enough data | 9.0 (501 reviews) | 
| **Remote Printing** | Not enough data | 8.9 (466 reviews) | 

#### Communication 

| Feature | SolarWinds Service Desk | TeamViewer | 
|---|---|---|
| **Text Chat** | Not enough data | 9.0 (499 reviews) | 
| **VoIP** | Not enough data | 8.6 (443 reviews) | 
| **Video Conference Call** | Not enough data | 8.7 (451 reviews) | 
| **Screen Annotations** | Not enough data | 8.8 (465 reviews) | 

#### Security

| Feature | SolarWinds Service Desk | TeamViewer | 
|---|---|---|
| **Data Encryption** | Not enough data | 9.0 (475 reviews) | 
| **Compliance** | Not enough data | 9.0 (465 reviews) | 

#### Device Support

| Feature | SolarWinds Service Desk | TeamViewer | 
|---|---|---|
| **Mobile Device Access** | Not enough data | 8.9 (501 reviews) | 
| **Multi-Platform Support** | Not enough data | 9.1 (519 reviews) | 
| **Cross-Platform** | Not enough data | 9.0 (521 reviews) | 

#### Performance

| Feature | SolarWinds Service Desk | TeamViewer | 
|---|---|---|
| **Reporting** | Not enough data | 9.0 (475 reviews) | 

### AR Collaboration Tools

| Product | Score | Reviews |
|---|---|---|
| **SolarWinds Service Desk** | N/A | N/A |
| **TeamViewer** | 9.9/10 | 5 |

#### Remote Support

| Feature | SolarWinds Service Desk | TeamViewer | 
|---|---|---|
| **Video chat** | Not enough data | 10.0 (5 reviews) | 
| **Live text chat** | Not enough data | 10.0 (5 reviews) | 
| **Ticket submitting** | Not enough data | 9.3 (5 reviews) | 

#### Hardware Integration

| Feature | SolarWinds Service Desk | TeamViewer | 
|---|---|---|
| **Mobile phones** | Not enough data | 10.0 (5 reviews) | 
| **AR glasses** | Not enough data | 9.7 (5 reviews) | 
| **Tablets** | Not enough data | 10.0 (5 reviews) | 

#### Content

| Feature | SolarWinds Service Desk | TeamViewer | 
|---|---|---|
| **Guided content** | Not enough data | 10.0 (5 reviews) | 
| **Content management** | Not enough data | 10.0 (5 reviews) | 
| **AR annotations** | Not enough data | 9.7 (5 reviews) | 

### Co-Browsing

| Product | Score | Reviews |
|---|---|---|
| **SolarWinds Service Desk** | N/A | N/A |
| **TeamViewer** | 9.3/10 | 26 |

#### Administration

| Feature | SolarWinds Service Desk | TeamViewer | 
|---|---|---|
| **Access Control** | Not enough data | Feature Not Available | 
| **Web Page Navigation** | Not enough data | Feature Not Available | 
| **Real Time Assistance** | Not enough data | 9.4 (24 reviews) | 

#### Security

| Feature | SolarWinds Service Desk | TeamViewer | 
|---|---|---|
| **Data Security** | Not enough data | 9.3 (23 reviews) | 
| **Data Masking** | Not enough data | Feature Not Available | 

### Endpoint Management

| Product | Score | Reviews |
|---|---|---|
| **SolarWinds Service Desk** | N/A | N/A |
| **TeamViewer** | N/A | N/A |

#### Generative AI

| Feature | SolarWinds Service Desk | TeamViewer | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

### Remote Video Support

| Product | Score | Reviews |
|---|---|---|
| **SolarWinds Service Desk** | N/A | N/A |
| **TeamViewer** | N/A | N/A |

#### Remote Support - Remote Video Support

| Feature | SolarWinds Service Desk | TeamViewer | 
|---|---|---|
| **Video Control** | Not enough data | Not enough data | 
| **Live Feed** | Not enough data | Not enough data | 
| **Video Interaction** | Not enough data | Not enough data | 

#### Content - Remote Video Support

| Feature | SolarWinds Service Desk | TeamViewer | 
|---|---|---|
| **Content Management** | Not enough data | Not enough data | 
| **Instruction** | Not enough data | Not enough data | 

#### Platform - Remote Video Support

| Feature | SolarWinds Service Desk | TeamViewer | 
|---|---|---|
| **Omni-channel** | Not enough data | Not enough data | 
| **Self-Service** | Not enough data | Not enough data | 
| **Usability** | Not enough data | Not enough data | 

### Salesforce AppExchange Apps

| Product | Score | Reviews |
|---|---|---|
| **SolarWinds Service Desk** | N/A | N/A |
| **TeamViewer** | N/A | N/A |

#### Agentic AI - Salesforce AppExchange Apps

| Feature | SolarWinds Service Desk | TeamViewer | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### SAP Store

| Product | Score | Reviews |
|---|---|---|
| **SolarWinds Service Desk** | N/A | N/A |
| **TeamViewer** | N/A | N/A |

#### Agentic AI - SAP Store

| Feature | SolarWinds Service Desk | TeamViewer | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### AWS Marketplace

| Product | Score | Reviews |
|---|---|---|
| **SolarWinds Service Desk** | N/A | N/A |
| **TeamViewer** | N/A | N/A |

#### Agentic AI - AWS Marketplace

| Feature | SolarWinds Service Desk | TeamViewer | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **SolarWinds Service Desk** | 8.3/10 | 485 |
| **TeamViewer** | N/A | N/A |

#### Incident Management

| Feature | SolarWinds Service Desk | TeamViewer | 
|---|---|---|
| **Automate Ticket Routing** | 8.6 (430 reviews) | Not enough data | 
| **Ticket Prioritization** | 8.6 (423 reviews) | Not enough data | 
| **Ticket Notifications** | 8.8 (458 reviews) | Not enough data | 
| **Knowledge Base** | 8.3 (412 reviews) | Not enough data | 
| **Knowledge Base/Ticket Integration** | 8.5 (396 reviews) | Not enough data | 

#### Reporting

| Feature | SolarWinds Service Desk | TeamViewer | 
|---|---|---|
| **Dashboards** | 8.3 (454 reviews) | Not enough data | 
| **Time Tracking** | 8.2 (356 reviews) | Not enough data | 
| **Surveys** | 8.0 (329 reviews) | Not enough data | 

#### Access & Usability

| Feature | SolarWinds Service Desk | TeamViewer | 
|---|---|---|
| **Mobile** | 7.2 (359 reviews) | Not enough data | 
| **Self Service** | 8.5 (400 reviews) | Not enough data | 
| **Active Directory** | 8.3 (340 reviews) | Not enough data | 
| **Multi-Channel Access** | 8.5 (276 reviews) | Not enough data | 

#### Agentic AI - Service Desk

| Feature | SolarWinds Service Desk | TeamViewer | 
|---|---|---|
| **Autonomous Task Execution** | Feature Not Available | Not enough data | 
| **Multi-step Planning** | Feature Not Available | Not enough data | 
| **Cross-system Integration** | Feature Not Available | Not enough data | 
| **Adaptive Learning** | Feature Not Available | Not enough data | 
| **Natural Language Interaction** | Feature Not Available | Not enough data | 
| **Proactive Assistance** | Feature Not Available | Not enough data | 
| **Decision Making** | Feature Not Available | Not enough data | 

### Endpoint Protection

| Product | Score | Reviews |
|---|---|---|
| **SolarWinds Service Desk** | N/A | N/A |
| **TeamViewer** | N/A | N/A |

#### System Control

| Feature | SolarWinds Service Desk | TeamViewer | 
|---|---|---|
| **Device Control** | Not enough data | Not enough data | 
| **Web Control** | Not enough data | Not enough data | 
| **Application Control** | Not enough data | Not enough data | 
| **Asset Management** | Not enough data | Not enough data | 
| **System Isolation** | Not enough data | Not enough data | 

#### Vulnerability Prevention

| Feature | SolarWinds Service Desk | TeamViewer | 
|---|---|---|
| **Endpoint Intelligence** | Not enough data | Not enough data | 
| **Firewall** | Not enough data | Not enough data | 
| **Malware Detection** | Not enough data | Not enough data | 

#### Security Management

| Feature | SolarWinds Service Desk | TeamViewer | 
|---|---|---|
| **Incident Reports** | Not enough data | Not enough data | 
| **Security Validation** | Not enough data | Not enough data | 
| **Compliance ** | Not enough data | Not enough data | 

### Mobile Device Management (MDM)

| Product | Score | Reviews |
|---|---|---|
| **SolarWinds Service Desk** | N/A | N/A |
| **TeamViewer** | 8.8/10 | 36 |

#### Platform - Mobile Device Management (MDM)

| Feature | SolarWinds Service Desk | TeamViewer | 
|---|---|---|
| **Regulation Compliant** | Not enough data | 8.7 (29 reviews) | 

#### Operating System

| Feature | SolarWinds Service Desk | TeamViewer | 
|---|---|---|
| **Multi-Systems Support** | Not enough data | 9.4 (33 reviews) | 
| **Apple Support** | Not enough data | 9.1 (29 reviews) | 
| **Android Support** | Not enough data | 8.8 (32 reviews) | 

#### Management

| Feature | SolarWinds Service Desk | TeamViewer | 
|---|---|---|
| **Applicatons Management** | Not enough data | 8.8 (30 reviews) | 
| **Applications Consolidation** | Not enough data | 8.5 (30 reviews) | 
| **Whitelist** | Not enough data | 8.9 (28 reviews) | 
| **Blacklist** | Not enough data | 8.5 (28 reviews) | 
| **Usage Information** | Not enough data | 8.8 (30 reviews) | 

#### Security

| Feature | SolarWinds Service Desk | TeamViewer | 
|---|---|---|
| **Remote Wipe** | Not enough data | 8.7 (29 reviews) | 
| **Security** | Not enough data | 8.9 (32 reviews) | 

#### Agentic AI - Mobile Device Management (MDM)

| Feature | SolarWinds Service Desk | TeamViewer | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 9.2 (6 reviews) | 
| **Multi-step Planning** | Not enough data | 8.9 (6 reviews) | 
| **Cross-system Integration** | Not enough data | 9.4 (6 reviews) | 
| **Adaptive Learning** | Not enough data | 8.9 (6 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.3 (6 reviews) | 
| **Proactive Assistance** | Not enough data | 8.6 (6 reviews) | 
| **Decision Making** | Not enough data | 8.3 (6 reviews) | 

### Enterprise IT Management

| Product | Score | Reviews |
|---|---|---|
| **SolarWinds Service Desk** | N/A | N/A |
| **TeamViewer** | 9.2/10 | 23 |

#### Analysis

| Feature | SolarWinds Service Desk | TeamViewer | 
|---|---|---|
| **Threat Detection** | Not enough data | 8.9 (18 reviews) | 

#### Platform

| Feature | SolarWinds Service Desk | TeamViewer | 
|---|---|---|
| **Unified Communications Platform** | Not enough data | 9.3 (20 reviews) | 
| **Remote Access** | Not enough data | 9.1 (19 reviews) | 
| **ITIL Policy Compliance** | Not enough data | 9.1 (17 reviews) | 
| **Asset Tracking** | Not enough data | 8.8 (17 reviews) | 
| **IT Knowledge Management** | Not enough data | 9.5 (18 reviews) | 

#### Security

| Feature | SolarWinds Service Desk | TeamViewer | 
|---|---|---|
| **Endpoint Protection** | Not enough data | 9.2 (17 reviews) | 
| **Patch Management** | Not enough data | 9.4 (16 reviews) | 
| **Disaster Recovery** | Not enough data | 9.2 (15 reviews) | 
| **Service Management** | Not enough data | 9.7 (15 reviews) | 
| **Workflow Management** | Not enough data | 9.1 (15 reviews) | 

#### Agentic AI - Enterprise IT Management

| Feature | SolarWinds Service Desk | TeamViewer | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Remote Desktop

| Product | Score | Reviews |
|---|---|---|
| **SolarWinds Service Desk** | N/A | N/A |
| **TeamViewer** | 8.8/10 | 1751 |

#### Administration

| Feature | SolarWinds Service Desk | TeamViewer | 
|---|---|---|
| **Usage Information** | Not enough data | 8.8 (1394 reviews) | 
| **Integrations** | Not enough data | 8.7 (1310 reviews) | 
| **Diagnostics** | Not enough data | 8.6 (1304 reviews) | 
| **Session Recording** | Not enough data | 8.6 (1288 reviews) | 
| **Session Transfer** | Not enough data | 8.7 (1319 reviews) | 
| **Unattended Access** | Not enough data | 8.7 (1398 reviews) | 
| **File Sharing** | Not enough data | 8.9 (1464 reviews) | 

#### Platform

| Feature | SolarWinds Service Desk | TeamViewer | 
|---|---|---|
| **Cross-Platform Access** | Not enough data | 8.9 (1413 reviews) | 
| **Mobile Device Access** | Not enough data | 8.7 (1368 reviews) | 
| **Applications Management** | Not enough data | 8.7 (1330 reviews) | 
| **Remote Device Control** | Not enough data | 9.1 (1513 reviews) | 

#### Security

| Feature | SolarWinds Service Desk | TeamViewer | 
|---|---|---|
| **Remote Wipe** | Not enough data | 8.7 (1191 reviews) | 
| **Device Management** | Not enough data | 8.8 (1338 reviews) | 
| **Device Enrollment** | Not enough data | 8.7 (1280 reviews) | 

---
## Categories
**Shared Categories (1):** [IT Asset Management Software](https://www.g2.com/categories/it-asset-management)

**Unique to SolarWinds Service Desk (4):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Incident Management Software](https://www.g2.com/categories/incident-management), [Service Desk Software](https://www.g2.com/categories/service-desk), [Software Asset Management (SAM) Tools](https://www.g2.com/categories/software-asset-management-tools)

**Unique to TeamViewer (17):** [AR Collaboration Tools](https://www.g2.com/categories/ar-collaboration-tools), [Salesforce AppExchange Apps](https://www.g2.com/categories/salesforce-appexchange-apps), [AWS Marketplace Software](https://www.g2.com/categories/aws-marketplace), [Remote Support Software](https://www.g2.com/categories/remote-support), [Enterprise IT Management Software](https://www.g2.com/categories/enterprise-it-management), [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm), [Unified Endpoint Management (UEM) Software](https://www.g2.com/categories/unified-endpoint-management-uem), [Co-Browsing Software](https://www.g2.com/categories/co-browsing), [Screen Sharing Software](https://www.g2.com/categories/screen-sharing), [Remote Desktop Software](https://www.g2.com/categories/remote-desktop), [Network Monitoring Software](https://www.g2.com/categories/network-monitoring), [Endpoint Management Software](https://www.g2.com/categories/endpoint-management), [Mobile Device Management (MDM) Software](https://www.g2.com/categories/mobile-device-management-mdm), [Patch Management Software](https://www.g2.com/categories/patch-management), [SAP Store Software](https://www.g2.com/categories/sap-store), [ServiceNow Marketplace Apps](https://www.g2.com/categories/servicenow-store-apps), [Remote Video Support Software](https://www.g2.com/categories/remote-video-support)


---
## Reviewer Demographics

### By Company Size

| Segment | SolarWinds Service Desk | TeamViewer | 
|---|---|---|
| **Small-Business** | 7.9% | 43.1% | 
| **Mid-Market** | 68.3% | 36.0% | 
| **Enterprise** | 23.8% | 20.9% | 

### By Industry

#### SolarWinds Service Desk

- **Information Technology and Services:** 12.6%
- **Hospital & Health Care:** 7.6%
- **Higher Education:** 4.8%
- **Education Management:** 4.7%
- **Financial Services:** 4.3%
- **Computer Software:** 4.0%
- **Construction:** 3.3%
- **Retail:** 3.1%
- **Insurance:** 3.1%
- **Non-Profit Organization Management:** 2.7%
- **Other:** 49.7%

#### TeamViewer

- **Information Technology and Services:** 16.2%
- **Computer Software:** 10.7%
- **Marketing and Advertising:** 4.0%
- **Telecommunications:** 3.0%
- **Computer & Network Security:** 3.0%
- **Consumer Services:** 2.9%
- **Education Management:** 2.3%
- **Automotive:** 2.2%
- **Financial Services:** 2.2%
- **Construction:** 2.2%
- **Other:** 51.2%

---
## Alternatives

### Alternatives to SolarWinds Service Desk

- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1335 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1863 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (977 reviews)
- [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (249 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1145 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (747 reviews)
- [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) — 3.7/5 stars (294 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4303 reviews)
- [Vivantio](https://www.g2.com/products/vivantio/reviews) — 4.3/5 stars (295 reviews)
- [Spiceworks Cloud Help Desk](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews) — 4.3/5 stars (311 reviews)

### Alternatives to TeamViewer

- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4303 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1145 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (467 reviews)
- [Datto RMM](https://www.g2.com/products/datto-rmm/reviews) — 4.5/5 stars (759 reviews)
- [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) — 4.7/5 stars (694 reviews)
- [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) — 4.7/5 stars (501 reviews)
- [LogMeIn Central](https://www.g2.com/products/logmein-central/reviews) — 4.2/5 stars (213 reviews)
- [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) — 4.8/5 stars (508 reviews)
- [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) — 4.4/5 stars (555 reviews)
- [LogMeIn Rescue](https://www.g2.com/products/logmein-rescue/reviews) — 4.6/5 stars (206 reviews)

---
## Top Discussions

### SolarWinds Service Desk

- Title: [How do I upload a solution article using tablets or phones?](https://www.g2.com/discussions/32754-how-do-i-upload-a-solution-article-using-tablets-or-phones) — 1 comment, 1 upvote
  > **Top comment:** "Unfortunately, we can’t create Solutions from the mobile app.
"
- Title: [Windows Installer](https://www.g2.com/discussions/windows-installer-8d44379e-0179-4f26-9745-c6a388d84665) — 1 comment, 1 upvote
  > **Top comment:** "This one is easy. When Samanage became Solarwinds we quit using the product and went elsewhere. 

Samanage had an EXE and an ISO. I'm none to interested in..."

### TeamViewer

- Title: [How would teanviewer connect without a fast internet?](https://www.g2.com/discussions/16222-how-would-teanviewer-connect-without-a-fast-internet) — 9 comments, 1 upvote
  > **Top comment:** "Teamviewer requires good internet connectivity .if the internet connection is low then the session might get terminated"
- Title: [Can i access the mobile phone devices through remote desktop ?](https://www.g2.com/discussions/can-i-access-the-mobile-phone-devices-through-remote-desktop) — 5 comments, 2 upvotes
  > **Top comment:** "true"
- Title: [What are the features of TeamViewer?](https://www.g2.com/discussions/teamviewer-what-are-the-features-of-teamviewer) — 4 comments
  > **Top comment:** "Its allow us:

Remote Device Control 

Cross platform access - PC to PC , Mobile to PC, PC to mobile, and mobile to mobile from mobile devices we can..."
- Title: [Somewhat expensive licenses?](https://www.g2.com/discussions/licencias-algo-costosas) — 4 comments, 1 upvote
  > **Top comment:** "You may logon to your teamviewer account on the teamviewer website to manage your licenses, there you will see an overview of available licenses, used..."
- Title: [Can i use one PC to multi remote clients?](https://www.g2.com/discussions/can-i-use-one-pc-to-multi-remote-clients) — 4 comments, 2 upvotes
  > **Top comment:** "One computer can remote into multiple clients successively, not multiple computers at the same time."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/solarwinds-service-desk-vs-teamviewer)