# SolarWinds Service Desk vs Splunk On-Call Comparison
---
## AI Generated Summary
- **G2 reviewers report** that SolarWinds Service Desk excels in user experience, highlighting its **intuitive interface** and **easy navigation**. Users appreciate the **automated ticketing system** and the ability to add approval steps into workflows, making it a strong choice for teams looking for simplicity and efficiency.
- **Users say** that Splunk On-Call shines in its **flexibility and configurability** , particularly in organizing escalation policies. This feature is praised for preventing issues when the on-call person is unavailable, showcasing its strength in incident management.
- **According to verified reviews** , SolarWinds Service Desk has a significantly higher overall satisfaction score, indicating that users feel more positively about their experience with the product. The strong support and quick implementation are frequently mentioned as key benefits.
- **Reviewers mention** that Splunk On-Call's robust notification system is a standout feature, ensuring that on-call members never miss critical alerts. This capability is particularly beneficial for teams that require timely responses to incidents.
- **G2 reviewers highlight** that while SolarWinds Service Desk has a solid market presence, it also faces challenges in meeting specific workflow needs for some users, who report occasional configuration difficulties. This suggests that while it is user-friendly, it may not be as customizable as some teams require.
- **Users note** that while Splunk On-Call has a higher star rating, the limited number of reviews compared to SolarWinds Service Desk may indicate a less established user base. This could affect the reliability of feedback, making SolarWinds a more trusted option for those seeking a proven solution.



| | SolarWinds Service Desk | Splunk On-Call | 
|---|---|---|
| **Star Rating** | 4.3 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 785 | 52 | 
| **Largest Market Segment** | Mid-Market (68.3% of reviews) | Mid-Market (46.2% of reviews) | 
| **Entry Level Price** | $39.00 Per Month | -- | 

---
## Top Pros & Cons

### SolarWinds Service Desk

Pros:
- Asset Management (4 reviews)
- Ticketing System (4 reviews)

Cons:
- Insufficient Information (3 reviews)
- Expensive (2 reviews)

### Splunk On-Call

Pros:
- Configuration Ease (2 reviews)
- On-Call Services (2 reviews)

Cons:
- Complexity (1 reviews)
- Complex UI (1 reviews)

---
## Ratings Comparison
| Rating | SolarWinds Service Desk | Splunk On-Call | 
|---|---|---|
  | **Meets Requirements** | 8.6 (694 reviews) | 8.9 (48 reviews) | 
  | **Ease of Use** | 9.0 (712 reviews) | 8.6 (48 reviews) | 
  | **Ease of Setup** | 8.6 (572 reviews) | 8.9 (31 reviews) | 
  | **Ease of Admin** | 8.9 (580 reviews) | 8.8 (31 reviews) | 
  | **Quality of Support** | 8.9 (681 reviews) | 9.1 (44 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.0 (560 reviews) | 9.5 (28 reviews) | 
  | **Product Direction (% positive)** | 9.0 (678 reviews) | 9.0 (48 reviews) | 

---
## Pricing

### SolarWinds Service Desk

#### Entry-Level Pricing

Plan: ESSENTIALS

Price: $39.00 Per Month

Description: Includes:

Key Features:
- Incident Management
- Knowledge Base
- Service Portal

[Browse all 3 editions](https://www.g2.com/products/solarwinds-service-desk/pricing)

#### Free Trial

Yes

### Splunk On-Call

#### Entry-Level Pricing

Plan: Custom Pricing

Price: --

Description: Create a customized plan to meet your specific needs.


[Browse all 4 editions](https://www.g2.com/products/splunk-on-call/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **SolarWinds Service Desk** | 8.5/10 | 143 |
| **Splunk On-Call** | N/A | N/A |

#### Administration

| Feature | SolarWinds Service Desk | Splunk On-Call | 
|---|---|---|
| **Change Management** | 8.7 (106 reviews) ✓ Verified | Not enough data | 
| **Asset Management** | 8.5 (114 reviews) ✓ Verified | Not enough data | 
| **Reports & Analytics** | 8.3 (122 reviews) ✓ Verified | Not enough data | 

#### Service Desk

| Feature | SolarWinds Service Desk | Splunk On-Call | 
|---|---|---|
| **Help Desk** | 9.3 (128 reviews) ✓ Verified | Not enough data | 
| **Incident Reports** | 9.2 (126 reviews) ✓ Verified | Not enough data | 
| **Process Workflow** | 8.7 (124 reviews) ✓ Verified | Not enough data | 

#### Management

| Feature | SolarWinds Service Desk | Splunk On-Call | 
|---|---|---|
| **Reporting** | 8.1 (68 reviews) ✓ Verified | Not enough data | 
| **Administration Console** | 8.8 (66 reviews) ✓ Verified | Not enough data | 
| **Access Management** | 8.5 (65 reviews) ✓ Verified | Not enough data | 
| **Asset Management** | 8.3 (61 reviews) ✓ Verified | Not enough data | 
| **Policy Dictation** | 7.5 (48 reviews) ✓ Verified | Not enough data | 

#### Functionality

| Feature | SolarWinds Service Desk | Splunk On-Call | 
|---|---|---|
| **Ticketing System** | 9.2 (74 reviews) ✓ Verified | Not enough data | 
| **Performance Logging** | 8.2 (55 reviews) ✓ Verified | Not enough data | 
| **Alerting** | 8.7 (62 reviews) ✓ Verified | Not enough data | 
| **Automation** | 8.1 (67 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | SolarWinds Service Desk | Splunk On-Call | 
|---|---|---|
| **Autonomous Task Execution** | Feature Not Available | Not enough data | 
| **Multi-step Planning** | Feature Not Available | Not enough data | 
| **Cross-system Integration** | Feature Not Available | Not enough data | 
| **Adaptive Learning** | Feature Not Available | Not enough data | 
| **Natural Language Interaction** | Feature Not Available | Not enough data | 
| **Proactive Assistance** | Feature Not Available | Not enough data | 
| **Decision Making** | Feature Not Available | Not enough data | 

### Incident Management

| Product | Score | Reviews |
|---|---|---|
| **SolarWinds Service Desk** | 7.6/10 | 108 |
| **Splunk On-Call** | 9.5/10 | 5 |

#### Monitoring

| Feature | SolarWinds Service Desk | Splunk On-Call | 
|---|---|---|
| **Constant Monitoring** | 8.4 (76 reviews) ✓ Verified | Not enough data | 
| **Timely Alerts** | 8.5 (85 reviews) ✓ Verified | 9.7 (5 reviews) ✓ Verified | 
| **TIcket Accuracy** | 8.8 (90 reviews) ✓ Verified | 9.0 (5 reviews) ✓ Verified | 
| **AI Monitoring** | 4.3 (9 reviews) | Not enough data | 

#### Management Tools

| Feature | SolarWinds Service Desk | Splunk On-Call | 
|---|---|---|
| **Ticket Assignment** | 9.0 (96 reviews) ✓ Verified | Not enough data | 
| **Standardization** | 8.7 (99 reviews) ✓ Verified | Not enough data | 
| **Lifecycle Visualization** | 8.4 (85 reviews) ✓ Verified | 9.7 (5 reviews) ✓ Verified | 

#### Generative AI

| Feature | SolarWinds Service Desk | Splunk On-Call | 
|---|---|---|
| **AI Text Generation** | 5.9 (24 reviews) | Not enough data | 
| **AI Text Summarization** | 6.5 (24 reviews) | Not enough data | 

#### Agentic AI - Incident Management

| Feature | SolarWinds Service Desk | Splunk On-Call | 
|---|---|---|
| **Autonomous Task Execution** | Feature Not Available | Not enough data | 
| **Multi-step Planning** | Feature Not Available | Not enough data | 
| **Cross-system Integration** | Feature Not Available | Not enough data | 
| **Adaptive Learning** | Feature Not Available | Not enough data | 
| **Natural Language Interaction** | Feature Not Available | Not enough data | 
| **Proactive Assistance** | Feature Not Available | Not enough data | 
| **Decision Making** | Feature Not Available | Not enough data | 

### IT Asset Management

| Product | Score | Reviews |
|---|---|---|
| **SolarWinds Service Desk** | 8.2/10 | 76 |
| **Splunk On-Call** | N/A | N/A |

#### Asset Inventory

| Feature | SolarWinds Service Desk | Splunk On-Call | 
|---|---|---|
| **Hardware Asset Inventory** | 8.6 (66 reviews) | Not enough data | 
| **Software Asset Inventory** | 8.4 (63 reviews) | Not enough data | 
| **Cloud Asset Inventory** | 8.1 (50 reviews) | Not enough data | 
| **Mobile Asset Inventory** | 8.0 (50 reviews) | Not enough data | 
| **Asset Discovery** | 8.0 (60 reviews) | Not enough data | 

#### Generative AI

| Feature | SolarWinds Service Desk | Splunk On-Call | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | Not enough data | 
| **AI Text Generation** | Feature Not Available | Not enough data | 

#### Agentic AI - IT Asset Management

| Feature | SolarWinds Service Desk | Splunk On-Call | 
|---|---|---|
| **Autonomous Task Execution** | Feature Not Available | Not enough data | 
| **Multi-step Planning** | Feature Not Available | Not enough data | 
| **Cross-system Integration** | Feature Not Available | Not enough data | 
| **Adaptive Learning** | Feature Not Available | Not enough data | 
| **Natural Language Interaction** | Feature Not Available | Not enough data | 
| **Proactive Assistance** | Feature Not Available | Not enough data | 
| **Decision Making** | Feature Not Available | Not enough data | 

#### Management

| Feature | SolarWinds Service Desk | Splunk On-Call | 
|---|---|---|
| **Central Dashboard** | 8.6 (65 reviews) | Not enough data | 
| **Asset Policy Management** | 8.0 (9 reviews) | Not enough data | 
| **Risk Management** | 8.0 (9 reviews) | Not enough data | 
| **Integrations** | 8.1 (57 reviews) | Not enough data | 

### Software Asset Management Tools

| Product | Score | Reviews |
|---|---|---|
| **SolarWinds Service Desk** | N/A | N/A |
| **Splunk On-Call** | N/A | N/A |

#### Functionality

| Feature | SolarWinds Service Desk | Splunk On-Call | 
|---|---|---|
| **Software inventory and lifecycle management** | Not enough data | Not enough data | 
| **License entitlement and usage management** | Not enough data | Not enough data | 
| **Vendor management and compliance** | Not enough data | Not enough data | 
| **Automated end user license provisioning** | Not enough data | Not enough data | 
| **Approved app catalogue** | Not enough data | Not enough data | 
| **Customized alerts** | Not enough data | Not enough data | 

#### Agentic AI - Software Asset Management Tools

| Feature | SolarWinds Service Desk | Splunk On-Call | 
|---|---|---|
| **Autonomous Task Execution** | Feature Not Available | Not enough data | 
| **Multi-step Planning** | Feature Not Available | Not enough data | 
| **Cross-system Integration** | Feature Not Available | Not enough data | 
| **Adaptive Learning** | Feature Not Available | Not enough data | 
| **Natural Language Interaction** | Feature Not Available | Not enough data | 
| **Proactive Assistance** | Feature Not Available | Not enough data | 
| **Decision Making** | Feature Not Available | Not enough data | 

#### Risk assessment

| Feature | SolarWinds Service Desk | Splunk On-Call | 
|---|---|---|
| **Shadow IT detection** | Feature Not Available | Not enough data | 
| **Software vulnerability assessment** | Feature Not Available | Not enough data | 
| **Redundant software functionality identification** | Feature Not Available | Not enough data | 

### IT Alerting

| Product | Score | Reviews |
|---|---|---|
| **SolarWinds Service Desk** | N/A | N/A |
| **Splunk On-Call** | N/A | N/A |

#### Generative AI

| Feature | SolarWinds Service Desk | Splunk On-Call | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 

#### Agentic AI - IT Alerting

| Feature | SolarWinds Service Desk | Splunk On-Call | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **SolarWinds Service Desk** | 8.3/10 | 488 |
| **Splunk On-Call** | N/A | N/A |

#### Incident Management

| Feature | SolarWinds Service Desk | Splunk On-Call | 
|---|---|---|
| **Automate Ticket Routing** | 8.6 (430 reviews) | Not enough data | 
| **Ticket Prioritization** | 8.6 (423 reviews) | Not enough data | 
| **Ticket Notifications** | 8.8 (459 reviews) | Not enough data | 
| **Knowledge Base** | 8.3 (412 reviews) | Not enough data | 
| **Knowledge Base/Ticket Integration** | 8.5 (396 reviews) | Not enough data | 

#### Reporting

| Feature | SolarWinds Service Desk | Splunk On-Call | 
|---|---|---|
| **Dashboards** | 8.3 (455 reviews) | Not enough data | 
| **Time Tracking** | 8.2 (356 reviews) | Not enough data | 
| **Surveys** | 8.0 (329 reviews) | Not enough data | 

#### Access & Usability

| Feature | SolarWinds Service Desk | Splunk On-Call | 
|---|---|---|
| **Mobile** | 7.2 (359 reviews) | Not enough data | 
| **Self Service** | 8.5 (401 reviews) | Not enough data | 
| **Active Directory** | 8.3 (340 reviews) | Not enough data | 
| **Multi-Channel Access** | 8.5 (276 reviews) | Not enough data | 

#### Agentic AI - Service Desk

| Feature | SolarWinds Service Desk | Splunk On-Call | 
|---|---|---|
| **Autonomous Task Execution** | Feature Not Available | Not enough data | 
| **Multi-step Planning** | Feature Not Available | Not enough data | 
| **Cross-system Integration** | Feature Not Available | Not enough data | 
| **Adaptive Learning** | Feature Not Available | Not enough data | 
| **Natural Language Interaction** | Feature Not Available | Not enough data | 
| **Proactive Assistance** | Feature Not Available | Not enough data | 
| **Decision Making** | Feature Not Available | Not enough data | 

---
## Categories
**Shared Categories (1):** [Incident Management Software](https://www.g2.com/categories/incident-management)

**Unique to SolarWinds Service Desk (4):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [IT Asset Management Software](https://www.g2.com/categories/it-asset-management), [Service Desk Software](https://www.g2.com/categories/service-desk), [Software Asset Management (SAM) Tools](https://www.g2.com/categories/software-asset-management-tools)

**Unique to Splunk On-Call (1):** [IT Alerting Software](https://www.g2.com/categories/it-alerting)


---
## Reviewer Demographics

### By Company Size

| Segment | SolarWinds Service Desk | Splunk On-Call | 
|---|---|---|
| **Small-Business** | 7.9% | 19.2% | 
| **Mid-Market** | 68.3% | 46.2% | 
| **Enterprise** | 23.7% | 34.6% | 

### By Industry

#### SolarWinds Service Desk

- **Information Technology and Services:** 12.5%
- **Hospital & Health Care:** 7.5%
- **Higher Education:** 4.8%
- **Education Management:** 4.8%
- **Financial Services:** 4.3%
- **Computer Software:** 4.1%
- **Construction:** 3.2%
- **Retail:** 3.1%
- **Insurance:** 3.1%
- **Non-Profit Organization Management:** 2.7%
- **Other:** 49.8%

#### Splunk On-Call

- **Computer Software:** 28.8%
- **Information Technology and Services:** 26.9%
- **Retail:** 7.7%
- **Marketing and Advertising:** 7.7%
- **Broadcast Media:** 3.8%
- **Financial Services:** 3.8%
- **Internet:** 1.9%
- **Insurance:** 1.9%
- **Media Production:** 1.9%
- **Hospitality:** 1.9%
- **Other:** 13.5%

---
## Alternatives

### Alternatives to SolarWinds Service Desk

- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1336 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1891 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (988 reviews)
- [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (249 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1211 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (752 reviews)
- [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) — 3.7/5 stars (294 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4392 reviews)
- [Vivantio](https://www.g2.com/products/vivantio/reviews) — 4.3/5 stars (295 reviews)
- [Spiceworks Cloud Help Desk](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews) — 4.3/5 stars (311 reviews)

### Alternatives to Splunk On-Call

- [PagerDuty](https://www.g2.com/products/pagerduty/reviews) — 4.5/5 stars (966 reviews)
- [xMatters](https://www.g2.com/products/xmatters/reviews) — 4.5/5 stars (790 reviews)
- [Opsgenie](https://www.g2.com/products/opsgenie/reviews) — 4.2/5 stars (54 reviews)
- [SolarWinds IT Incident Response (Squadcast)](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/reviews) — 4.4/5 stars (310 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1336 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (988 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1891 reviews)
- [Dynatrace](https://www.g2.com/products/dynatrace/reviews) — 4.5/5 stars (1364 reviews)
- [Datadog](https://www.g2.com/products/datadog/reviews) — 4.4/5 stars (724 reviews)
- [Coralogix](https://www.g2.com/products/coralogix/reviews) — 4.6/5 stars (343 reviews)

---
## Top Discussions

### SolarWinds Service Desk

- Title: [How do I upload a solution article using tablets or phones?](https://www.g2.com/discussions/32754-how-do-i-upload-a-solution-article-using-tablets-or-phones) — 1 comment, 1 upvote
  > **Top comment:** "Unfortunately, we can’t create Solutions from the mobile app.
"
- Title: [Windows Installer](https://www.g2.com/discussions/windows-installer-8d44379e-0179-4f26-9745-c6a388d84665) — 1 comment, 1 upvote
  > **Top comment:** "This one is easy. When Samanage became Solarwinds we quit using the product and went elsewhere. 

Samanage had an EXE and an ISO. I'm none to interested in..."

### Splunk On-Call

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/solarwinds-service-desk-vs-splunk-on-call)