Compare SolarWinds Service Desk and Splunk On-Call 
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At a Glance
Market Segments
Mid-Market (68.5% of reviews)
Mid-Market (46.0% of reviews)
Entry-Level Pricing
$39.00 Per Month
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SolarWinds Service Desk
Star Rating
(764)4.3 out of 5
Market Segments
Mid-Market (68.5% of reviews)
Pros & Cons
Entry-Level Pricing
$39.00 Per Month
Free Trial is available
Browse all 3 pricing plansSplunk On-Call
Star Rating
(50)4.6 out of 5
Market Segments
Mid-Market (46.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
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Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that SolarWinds Service Desk excels in its Help Desk functionality, achieving a score of 9.3, which reviewers mention makes it easy to manage incidents and support requests effectively.
- Reviewers mention that Splunk On-Call shines in Alerting, with a score of 8.7, highlighting its ability to provide timely notifications that help teams respond quickly to incidents.
- G2 users note that SolarWinds Service Desk's Ease of Setup is rated at 8.6, which users say contributes to a smoother onboarding experience compared to Splunk On-Call's score of 9.1, indicating a more complex setup process.
- Users on G2 report that Splunk On-Call has a superior Quality of Support with a score of 9.2, with reviewers mentioning that the support team is responsive and helpful, enhancing the overall user experience.
- Reviewers say that SolarWinds Service Desk's Asset Management features, scoring 8.6, provide comprehensive tracking of hardware and software assets, which users find beneficial for maintaining compliance and inventory accuracy.
- Users report that Splunk On-Call's Incident Management capabilities, particularly in Automate Ticket Routing and Ticket Notifications, score 8.6 and 8.8 respectively, making it easier for teams to prioritize and manage their workload effectively.
Pricing
Entry-Level Pricing
SolarWinds Service Desk
ESSENTIALS
$39.00
Per Month
For Growing Teams
- Essentials Includes:
- Chat Support
- Service Catalog
Splunk On-Call
Custom Pricing
--
Create a customized plan to meet your specific needs.
Free Trial
SolarWinds Service Desk
Free Trial is available
Splunk On-Call
Free Trial is available
Ratings
Meets Requirements
8.6
691
8.9
46
Ease of Use
9.0
692
8.6
46
Ease of Setup
8.6
567
9.1
29
Ease of Admin
8.9
580
8.9
29
Quality of Support
8.9
665
9.2
42
Has the product been a good partner in doing business?
9.0
560
9.8
26
Product Direction (% positive)
9.0
675
9.2
46
Features by Category
Administration
8.7
106
|
Verified
Not enough data
8.5
110
|
Verified
Not enough data
8.4
120
|
Verified
Not enough data
Service Desk
9.3
127
|
Verified
Not enough data
9.2
126
|
Verified
Not enough data
8.7
120
|
Verified
Not enough data
Management
8.2
67
|
Verified
Not enough data
8.8
66
|
Verified
Not enough data
8.5
65
|
Verified
Not enough data
8.1
57
|
Verified
Not enough data
7.5
48
|
Verified
Not enough data
Functionality
9.1
71
|
Verified
Not enough data
8.2
55
|
Verified
Not enough data
8.7
62
|
Verified
Not enough data
8.1
65
|
Verified
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
8.4
77
|
Verified
Not enough data
8.5
86
|
Verified
Not enough data
8.8
91
|
Verified
Not enough data
4.3
10
Not enough data
Management Tools
9.0
97
|
Verified
Not enough data
8.7
98
|
Verified
Not enough data
8.4
84
|
Verified
Not enough data
Generative AI
5.9
25
Not enough data
6.4
25
Not enough data
Agentic AI - Incident Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Asset Inventory
8.5
63
Not enough data
8.3
62
Not enough data
8.1
50
Not enough data
8.0
50
Not enough data
8.0
60
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - IT Asset Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
8.6
65
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
55
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Software Asset Management Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Risk assessment
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - IT Alerting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Response
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Records
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
8.6
428
Not enough data
8.6
424
Not enough data
8.8
458
Not enough data
8.3
412
Not enough data
8.5
396
Not enough data
Reporting
8.4
445
Not enough data
8.2
356
Not enough data
8.1
330
Not enough data
Access & Usability
7.2
359
Not enough data
8.5
400
Not enough data
8.3
340
Not enough data
8.5
277
Not enough data
Agentic AI - Service Desk
4.6
13
Not enough data
5.9
13
Not enough data
5.6
13
Not enough data
5.3
13
Not enough data
5.9
13
Not enough data
5.8
13
Not enough data
5.4
13
Not enough data
Categories
Categories
Shared Categories
SolarWinds Service Desk and Splunk On-Call are categorized as Incident Management
Unique Categories
SolarWinds Service Desk is categorized as IT Service Management (ITSM) Tools, IT Asset Management, Service Desk, and Software Asset Management Tools
Splunk On-Call is categorized as IT Alerting and Incident Response
Reviews
Reviewers' Company Size
SolarWinds Service Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Splunk On-Call
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
12.9%
Hospital & Health Care
7.6%
Higher Education
4.9%
Education Management
4.8%
Financial Services
4.2%
Other
65.6%
Computer Software
30.0%
Information Technology and Services
28.0%
Retail
8.0%
Marketing and Advertising
6.0%
Broadcast Media
4.0%
Other
24.0%
Alternatives
Discussions
Windows Installer
1 Comment
JB
This one is easy. When Samanage became Solarwinds we quit using the product and went elsewhere.
Samanage had an EXE and an ISO. I'm none to interested in...Read more
How do I upload a solution article using tablets or phones?
1 Comment
DL
Unfortunately, we can’t create Solutions from the mobile app.
Read more
SolarWinds Service Desk has no more discussions with answers
Splunk On-Call has no discussions with answers
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