# SolarWinds Service Desk vs Splashtop Remote Support Comparison
---
## AI Generated Summary
- **G2 reviewers report** that SolarWinds Service Desk excels in providing a comprehensive interface for managing incidents, problems, and change orders. Users appreciate its flexibility and scalability, making it a strong choice for mid-market organizations looking for an intuitive IT service management solution.
- **Users say** that Splashtop Remote Support stands out for its **unattended access** feature, allowing IT teams to connect to devices anytime, anywhere, even from mobile devices. This capability is particularly praised for its reliability and ease of use, making remote troubleshooting straightforward.
- **Reviewers mention** that while SolarWinds Service Desk has a solid overall rating, it faces challenges in ticket prioritization and notifications, which some users feel could be improved. However, its strong ticket management capabilities still make it a valuable tool for teams.
- **According to verified reviews** , Splashtop Remote Support is noted for its quick setup and smooth performance, with users highlighting how easily it connects to remote devices. This makes it a favorable option for small businesses needing reliable remote access without extensive configuration.
- **G2 reviewers highlight** that SolarWinds Service Desk offers a user-friendly experience, with many noting that it requires minimal training to manage tickets and service requests effectively. This ease of use is a significant advantage for teams looking to streamline their IT operations.
- **Users express** that while both products have their strengths, Splashtop Remote Support's mobile access and straightforward functionality make it a go-to choice for teams needing reliable remote support. In contrast, SolarWinds Service Desk is favored for its comprehensive service management features, appealing to organizations with more complex IT needs.



| | SolarWinds Service Desk | Splashtop Remote Support | 
|---|---|---|
| **Star Rating** | 4.3 out of 5 | 4.7 out of 5 | 
| **Total Reviews** | 785 | 267 | 
| **Largest Market Segment** | Mid-Market (68.3% of reviews) | Small-Business (58.2% of reviews) | 
| **Entry Level Price** | $39.00 Per Month | Starting at $22.00 1 Concurrent technician seat | 

---
## Top Pros & Cons

### SolarWinds Service Desk

Pros:
- Ticketing System (8 reviews)
- Asset Management (7 reviews)

Cons:
- Missing Features (5 reviews)
- Asset Management (4 reviews)

### Splashtop Remote Support

Pros:
- Ease of Use (56 reviews)
- Remote Access (47 reviews)

Cons:
- Remote Access Issues (15 reviews)
- Missing Features (9 reviews)

---
## Ratings Comparison
| Rating | SolarWinds Service Desk | Splashtop Remote Support | 
|---|---|---|
  | **Meets Requirements** | 8.6 (694 reviews) | 9.5 (210 reviews) | 
  | **Ease of Use** | 9.0 (712 reviews) | 9.5 (210 reviews) | 
  | **Ease of Setup** | 8.6 (572 reviews) | 9.4 (181 reviews) | 
  | **Ease of Admin** | 8.9 (580 reviews) | 9.4 (158 reviews) | 
  | **Quality of Support** | 8.9 (681 reviews) | 9.4 (170 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.0 (560 reviews) | 9.5 (152 reviews) | 
  | **Product Direction (% positive)** | 9.0 (678 reviews) | 9.3 (197 reviews) | 

---
## Pricing

### SolarWinds Service Desk

#### Entry-Level Pricing

Plan: ESSENTIALS

Price: $39.00 Per Month

Description: Includes:

Key Features:
- Incident Management
- Knowledge Base
- Service Portal

[Browse all 3 editions](https://www.g2.com/products/solarwinds-service-desk/pricing)

#### Free Trial

Yes

### Splashtop Remote Support

#### Entry-Level Pricing

Plan: Splashtop Remote Support

Price: Starting at $22.00 1 Concurrent technician seat

Description: An easy-to-use remote support solution that delivers multi-platform support and enables quick troubleshooting and resolution

Key Features:
- Custom branding of SOS App
- Multi-to-multi monitor
- User role and access management 

[Browse all 3 editions](https://www.g2.com/products/splashtop-inc-splashtop-remote-support/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **SolarWinds Service Desk** | 8.5/10 | 143 |
| **Splashtop Remote Support** | N/A | N/A |

#### Administration

| Feature | SolarWinds Service Desk | Splashtop Remote Support | 
|---|---|---|
| **Change Management** | 8.7 (106 reviews) ✓ Verified | Not enough data | 
| **Asset Management** | 8.5 (114 reviews) ✓ Verified | Not enough data | 
| **Reports & Analytics** | 8.3 (122 reviews) ✓ Verified | Not enough data | 

#### Service Desk

| Feature | SolarWinds Service Desk | Splashtop Remote Support | 
|---|---|---|
| **Help Desk** | 9.3 (128 reviews) ✓ Verified | Not enough data | 
| **Incident Reports** | 9.2 (126 reviews) ✓ Verified | Not enough data | 
| **Process Workflow** | 8.7 (124 reviews) ✓ Verified | Not enough data | 

#### Management

| Feature | SolarWinds Service Desk | Splashtop Remote Support | 
|---|---|---|
| **Reporting** | 8.1 (68 reviews) ✓ Verified | Not enough data | 
| **Administration Console** | 8.8 (66 reviews) ✓ Verified | Not enough data | 
| **Access Management** | 8.5 (65 reviews) ✓ Verified | Not enough data | 
| **Asset Management** | 8.3 (61 reviews) ✓ Verified | Not enough data | 
| **Policy Dictation** | 7.5 (48 reviews) ✓ Verified | Not enough data | 

#### Functionality

| Feature | SolarWinds Service Desk | Splashtop Remote Support | 
|---|---|---|
| **Ticketing System** | 9.2 (74 reviews) ✓ Verified | Not enough data | 
| **Performance Logging** | 8.2 (55 reviews) ✓ Verified | Not enough data | 
| **Alerting** | 8.7 (62 reviews) ✓ Verified | Not enough data | 
| **Automation** | 8.1 (67 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | SolarWinds Service Desk | Splashtop Remote Support | 
|---|---|---|
| **Autonomous Task Execution** | Feature Not Available | Not enough data | 
| **Multi-step Planning** | Feature Not Available | Not enough data | 
| **Cross-system Integration** | Feature Not Available | Not enough data | 
| **Adaptive Learning** | Feature Not Available | Not enough data | 
| **Natural Language Interaction** | Feature Not Available | Not enough data | 
| **Proactive Assistance** | Feature Not Available | Not enough data | 
| **Decision Making** | Feature Not Available | Not enough data | 

### Incident Management

| Product | Score | Reviews |
|---|---|---|
| **SolarWinds Service Desk** | 7.6/10 | 108 |
| **Splashtop Remote Support** | N/A | N/A |

#### Monitoring

| Feature | SolarWinds Service Desk | Splashtop Remote Support | 
|---|---|---|
| **Constant Monitoring** | 8.4 (76 reviews) ✓ Verified | Not enough data | 
| **Timely Alerts** | 8.5 (85 reviews) ✓ Verified | Not enough data | 
| **TIcket Accuracy** | 8.8 (90 reviews) ✓ Verified | Not enough data | 
| **AI Monitoring** | 4.3 (9 reviews) | Not enough data | 

#### Management Tools

| Feature | SolarWinds Service Desk | Splashtop Remote Support | 
|---|---|---|
| **Ticket Assignment** | 9.0 (96 reviews) ✓ Verified | Not enough data | 
| **Standardization** | 8.7 (99 reviews) ✓ Verified | Not enough data | 
| **Lifecycle Visualization** | 8.4 (85 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | SolarWinds Service Desk | Splashtop Remote Support | 
|---|---|---|
| **AI Text Generation** | 5.9 (24 reviews) | Not enough data | 
| **AI Text Summarization** | 6.5 (24 reviews) | Not enough data | 

#### Agentic AI - Incident Management

| Feature | SolarWinds Service Desk | Splashtop Remote Support | 
|---|---|---|
| **Autonomous Task Execution** | Feature Not Available | Not enough data | 
| **Multi-step Planning** | Feature Not Available | Not enough data | 
| **Cross-system Integration** | Feature Not Available | Not enough data | 
| **Adaptive Learning** | Feature Not Available | Not enough data | 
| **Natural Language Interaction** | Feature Not Available | Not enough data | 
| **Proactive Assistance** | Feature Not Available | Not enough data | 
| **Decision Making** | Feature Not Available | Not enough data | 

### IT Asset Management

| Product | Score | Reviews |
|---|---|---|
| **SolarWinds Service Desk** | 8.2/10 | 76 |
| **Splashtop Remote Support** | N/A | N/A |

#### Asset Inventory

| Feature | SolarWinds Service Desk | Splashtop Remote Support | 
|---|---|---|
| **Hardware Asset Inventory** | 8.6 (66 reviews) | Not enough data | 
| **Software Asset Inventory** | 8.4 (63 reviews) | Not enough data | 
| **Cloud Asset Inventory** | 8.1 (50 reviews) | Not enough data | 
| **Mobile Asset Inventory** | 8.0 (50 reviews) | Not enough data | 
| **Asset Discovery** | 8.0 (60 reviews) | Not enough data | 

#### Generative AI

| Feature | SolarWinds Service Desk | Splashtop Remote Support | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | Not enough data | 
| **AI Text Generation** | Feature Not Available | Not enough data | 

#### Agentic AI - IT Asset Management

| Feature | SolarWinds Service Desk | Splashtop Remote Support | 
|---|---|---|
| **Autonomous Task Execution** | Feature Not Available | Not enough data | 
| **Multi-step Planning** | Feature Not Available | Not enough data | 
| **Cross-system Integration** | Feature Not Available | Not enough data | 
| **Adaptive Learning** | Feature Not Available | Not enough data | 
| **Natural Language Interaction** | Feature Not Available | Not enough data | 
| **Proactive Assistance** | Feature Not Available | Not enough data | 
| **Decision Making** | Feature Not Available | Not enough data | 

#### Management

| Feature | SolarWinds Service Desk | Splashtop Remote Support | 
|---|---|---|
| **Central Dashboard** | 8.6 (65 reviews) | Not enough data | 
| **Asset Policy Management** | 8.0 (9 reviews) | Not enough data | 
| **Risk Management** | 8.0 (9 reviews) | Not enough data | 
| **Integrations** | 8.1 (57 reviews) | Not enough data | 

### Software Asset Management Tools

| Product | Score | Reviews |
|---|---|---|
| **SolarWinds Service Desk** | N/A | N/A |
| **Splashtop Remote Support** | N/A | N/A |

#### Functionality

| Feature | SolarWinds Service Desk | Splashtop Remote Support | 
|---|---|---|
| **Software inventory and lifecycle management** | Not enough data | Not enough data | 
| **License entitlement and usage management** | Not enough data | Not enough data | 
| **Vendor management and compliance** | Not enough data | Not enough data | 
| **Automated end user license provisioning** | Not enough data | Not enough data | 
| **Approved app catalogue** | Not enough data | Not enough data | 
| **Customized alerts** | Not enough data | Not enough data | 

#### Agentic AI - Software Asset Management Tools

| Feature | SolarWinds Service Desk | Splashtop Remote Support | 
|---|---|---|
| **Autonomous Task Execution** | Feature Not Available | Not enough data | 
| **Multi-step Planning** | Feature Not Available | Not enough data | 
| **Cross-system Integration** | Feature Not Available | Not enough data | 
| **Adaptive Learning** | Feature Not Available | Not enough data | 
| **Natural Language Interaction** | Feature Not Available | Not enough data | 
| **Proactive Assistance** | Feature Not Available | Not enough data | 
| **Decision Making** | Feature Not Available | Not enough data | 

#### Risk assessment

| Feature | SolarWinds Service Desk | Splashtop Remote Support | 
|---|---|---|
| **Shadow IT detection** | Feature Not Available | Not enough data | 
| **Software vulnerability assessment** | Feature Not Available | Not enough data | 
| **Redundant software functionality identification** | Feature Not Available | Not enough data | 

### Remote Support

| Product | Score | Reviews |
|---|---|---|
| **SolarWinds Service Desk** | N/A | N/A |
| **Splashtop Remote Support** | 8.3/10 | 88 |

#### Administration

| Feature | SolarWinds Service Desk | Splashtop Remote Support | 
|---|---|---|
| **Screen Sharing** | Not enough data | 9.4 (75 reviews) | 
| **File Sharing** | Not enough data | 8.9 (67 reviews) | 
| **Session Recording** | Not enough data | 8.6 (61 reviews) | 
| **Unattended Remote Access** | Not enough data | 9.3 (72 reviews) | 
| **Multi - Session Handling** | Not enough data | 8.8 (60 reviews) | 
| **Multi-Monitor Support** | Not enough data | 9.0 (69 reviews) | 

#### Maintenance

| Feature | SolarWinds Service Desk | Splashtop Remote Support | 
|---|---|---|
| **Remote Reboot** | Not enough data | 8.7 (61 reviews) | 
| **Remote Printing** | Not enough data | 7.9 (52 reviews) | 

#### Communication 

| Feature | SolarWinds Service Desk | Splashtop Remote Support | 
|---|---|---|
| **Text Chat** | Not enough data | 8.8 (60 reviews) | 
| **VoIP** | Not enough data | 5.8 (48 reviews) | 
| **Video Conference Call** | Not enough data | 5.3 (46 reviews) | 
| **Screen Annotations** | Not enough data | 7.0 (50 reviews) | 

#### Security

| Feature | SolarWinds Service Desk | Splashtop Remote Support | 
|---|---|---|
| **Data Encryption** | Not enough data | 8.6 (59 reviews) | 
| **Compliance** | Not enough data | 8.5 (56 reviews) | 

#### Device Support

| Feature | SolarWinds Service Desk | Splashtop Remote Support | 
|---|---|---|
| **Mobile Device Access** | Not enough data | 8.7 (58 reviews) | 
| **Multi-Platform Support** | Not enough data | 9.2 (59 reviews) | 
| **Cross-Platform** | Not enough data | 8.8 (58 reviews) | 

#### Performance

| Feature | SolarWinds Service Desk | Splashtop Remote Support | 
|---|---|---|
| **Reporting** | Not enough data | 7.9 (51 reviews) | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **SolarWinds Service Desk** | 8.3/10 | 488 |
| **Splashtop Remote Support** | 7.3/10 | 80 |

#### Incident Management

| Feature | SolarWinds Service Desk | Splashtop Remote Support | 
|---|---|---|
| **Automate Ticket Routing** | 8.6 (430 reviews) | Feature Not Available | 
| **Ticket Prioritization** | 8.6 (423 reviews) | 6.6 (18 reviews) | 
| **Ticket Notifications** | 8.8 (459 reviews) | 6.9 (17 reviews) | 
| **Knowledge Base** | 8.3 (412 reviews) | 8.1 (25 reviews) | 
| **Knowledge Base/Ticket Integration** | 8.5 (396 reviews) | Feature Not Available | 

#### Reporting

| Feature | SolarWinds Service Desk | Splashtop Remote Support | 
|---|---|---|
| **Dashboards** | 8.3 (455 reviews) | 8.2 (23 reviews) | 
| **Time Tracking** | 8.2 (356 reviews) | Feature Not Available | 
| **Surveys** | 8.0 (329 reviews) | Feature Not Available | 

#### Access & Usability

| Feature | SolarWinds Service Desk | Splashtop Remote Support | 
|---|---|---|
| **Mobile** | 7.2 (359 reviews) | 8.8 (50 reviews) | 
| **Self Service** | 8.5 (401 reviews) | Feature Not Available | 
| **Active Directory** | 8.3 (340 reviews) | 7.0 (19 reviews) | 
| **Multi-Channel Access** | 8.5 (276 reviews) | 7.8 (20 reviews) | 

#### Agentic AI - Service Desk

| Feature | SolarWinds Service Desk | Splashtop Remote Support | 
|---|---|---|
| **Autonomous Task Execution** | Feature Not Available | 7.0 (9 reviews) | 
| **Multi-step Planning** | Feature Not Available | 7.6 (9 reviews) | 
| **Cross-system Integration** | Feature Not Available | 8.5 (9 reviews) | 
| **Adaptive Learning** | Feature Not Available | 6.7 (8 reviews) | 
| **Natural Language Interaction** | Feature Not Available | 6.7 (8 reviews) | 
| **Proactive Assistance** | Feature Not Available | 6.5 (8 reviews) | 
| **Decision Making** | Feature Not Available | 6.5 (8 reviews) | 

---
## Categories
**Shared Categories (1):** [Service Desk Software](https://www.g2.com/categories/service-desk)

**Unique to SolarWinds Service Desk (4):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [IT Asset Management Software](https://www.g2.com/categories/it-asset-management), [Incident Management Software](https://www.g2.com/categories/incident-management), [Software Asset Management (SAM) Tools](https://www.g2.com/categories/software-asset-management-tools)

**Unique to Splashtop Remote Support (2):** [Remote Support Software](https://www.g2.com/categories/remote-support), [Patch Management Software](https://www.g2.com/categories/patch-management)


---
## Reviewer Demographics

### By Company Size

| Segment | SolarWinds Service Desk | Splashtop Remote Support | 
|---|---|---|
| **Small-Business** | 7.9% | 58.2% | 
| **Mid-Market** | 68.3% | 37.8% | 
| **Enterprise** | 23.7% | 4.0% | 

### By Industry

#### SolarWinds Service Desk

- **Information Technology and Services:** 12.5%
- **Hospital & Health Care:** 7.5%
- **Higher Education:** 4.8%
- **Education Management:** 4.8%
- **Financial Services:** 4.3%
- **Computer Software:** 4.1%
- **Construction:** 3.2%
- **Retail:** 3.1%
- **Insurance:** 3.1%
- **Non-Profit Organization Management:** 2.7%
- **Other:** 49.8%

#### Splashtop Remote Support

- **Information Technology and Services:** 22.5%
- **Computer & Network Security:** 7.1%
- **Computer Software:** 7.1%
- **Accounting:** 3.8%
- **Construction:** 3.8%
- **Hospital & Health Care:** 3.3%
- **Non-Profit Organization Management:** 2.9%
- **Retail:** 2.9%
- **Higher Education:** 2.9%
- **Telecommunications:** 2.5%
- **Other:** 41.3%

---
## Alternatives

### Alternatives to SolarWinds Service Desk

- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1339 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1902 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (988 reviews)
- [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (249 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1219 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (752 reviews)
- [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) — 3.7/5 stars (294 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4547 reviews)
- [Vivantio](https://www.g2.com/products/vivantio/reviews) — 4.3/5 stars (295 reviews)
- [Spiceworks Cloud Help Desk](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews) — 4.3/5 stars (311 reviews)

### Alternatives to Splashtop Remote Support

- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (469 reviews)
- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (4045 reviews)
- [LogMeIn Rescue](https://www.g2.com/products/logmein-rescue/reviews) — 4.6/5 stars (209 reviews)
- [AnyDesk](https://www.g2.com/products/anydesk/reviews) — 4.5/5 stars (1100 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4547 reviews)
- [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) — 4.7/5 stars (504 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1219 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1339 reviews)
- [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) — 4.7/5 stars (710 reviews)
- [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews) — 4.7/5 stars (388 reviews)

---
## Top Discussions

### SolarWinds Service Desk

- Title: [How do I upload a solution article using tablets or phones?](https://www.g2.com/discussions/32754-how-do-i-upload-a-solution-article-using-tablets-or-phones) — 1 comment, 1 upvote
  > **Top comment:** "Unfortunately, we can’t create Solutions from the mobile app.
"
- Title: [Windows Installer](https://www.g2.com/discussions/windows-installer-8d44379e-0179-4f26-9745-c6a388d84665) — 1 comment, 1 upvote
  > **Top comment:** "This one is easy. When Samanage became Solarwinds we quit using the product and went elsewhere. 

Samanage had an EXE and an ISO. I'm none to interested in..."

### Splashtop Remote Support

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/solarwinds-service-desk-vs-splashtop-inc-splashtop-remote-support)